Name: Sofitel Hangzhou Westlake
Address: 333 Westlake Avenue, Shangcheng District, Hangzhou, China, Hangzhou, Zhejiang, China
Rating: 8.3

Guest reviews

8.3

Very good

Based on 677 verified reviews

Who stays here?

Business

36%

Couple

22%

Family

25%

Group

9%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

At Sofitel Hangzhou Westlake, travelers consistently praise the central location by West Lake and generally friendly service, while noting dated facilities and some room maintenance or air‑conditioning issues; cleanliness is usually strong and breakfast quality ranges from excellent to uneven.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Giuseppe

4 weeks ago

·

Stayed 2 nights

Conveniently located close to West Lake.

10

NANDAN

Apr 9, 2026

·

Stayed 2 nights

An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!

4

Benjamin

Jan 18, 2026

·

Stayed 1 night

Dated, room felt like a sauna, nothing like a Sofitel should be

10

Robin

Jan 3, 2026

·

Stayed 3 nights

Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!

10

Kelly

Jan 2, 2026

·

Stayed 2 nights

Spacious n convenient location. Have good transport service

333 Westlake Avenue, Shangcheng District, Hangzhou, China

Location

Sofitel Hangzhou Westlake is centrally located in Hangzhou, a 5-minute walk from West Lake and a 3-minute drive from Broken Bridge. This luxury hotel is 2.2 mi (3.5 km) from Wulin Square and 2.3 mi (3.6 km) from Hangzhou China Silk Town.

West Lake(0.3 miles)

Westlake Yintai Commercial Center(0.3 miles)

No.2 Park(0.5 miles)

Qinghefang Old Street(0.6 miles)

Wushan Square(0.6 miles)

Xihu Tiandi(0.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site.

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 188 per person.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

A roundtrip airport shuttle is provided for a surcharge of CNY 550 per vehicle (one-way) and is available 24 hours.

The property has limited wheelchair accessibility, including elevators and step-free entrances.

The hotel is centrally located in Hangzhou, a 5-minute walk from West Lake and a 3-minute drive from Broken Bridge. It is approximately 2.2 miles (3.5 km) from Wulin Square and 2.3 miles (3.6 km) from Hangzhou China Silk Town.

Yes, the property features both an indoor pool and an outdoor heated pool, with access available from noon to 8:00 PM.

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Rollaway beds are available for a fee of CNY 288 per night, and advance request or confirmation is required.

Sofitel Hangzhou Westlake

Amenities

Property description

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