Is parking available at the hotel?

Free self-parking is available on-site, but parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 128 for adults and CNY 64 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Elevators are available for ease of access.

Where is the hotel located in relation to key landmarks?

Centrally located in Hangzhou, the hotel is within a 15-minute walk of West Lake and Broken Bridge, approximately 0.9 mi (1.4 km) from Wulin Square and 1.5 mi (2.3 km) from Hangzhou Tower Shopping Mall.

Does the hotel have a swimming pool?

Yes, the hotel features both indoor and outdoor heated pools, operational from 8:30 AM to 9:30 PM. The seasonal outdoor pool is open from March 1 to December 31.

What are the hotel's policies regarding children?

Children are allowed at the property, and kids can stay for free up to a certain age, though specific age limits are not provided.

Wyndham Grand Plaza Royale Hangzhou

Average nightly price at Wyndham Grand Plaza Royale Hangzhou by month, last 12 months (USD)
Month	Average price
January	$102
February	$106
March	$114
April	$117
May	$119
June	$107
July	$101
August	$103
September	$102
October	$121
November	$105
December	$99

What guests think

At Wyndham Grand Plaza Royale Hangzhou, travelers highlight a superb, walkable location by West Lake and the Wulin Night Market, generally friendly service, and spacious rooms, while noting dated facilities, smoky smells on non-smoking floors, and occasional Wi-Fi issues.

Breakfast frequently earns praise for variety and quality, and some rooms offer appealing West Lake views. Several reviewers found the pool underwhelming or crowded and noted limited gym hours, and a few reported limited English at the front desk. Best suited to travelers seeking a convenient city base rather than a resort-style stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated. Guests mention a tired or crowded pool, gym opening at 7 a.m., and an underwhelming bar/lounge, though one review noted newer equipment.

Related guest reviews

8

Lei

Mar 28, 2024

·

Stayed 1 night

Just beside the famous West Lake, beautiful neighborhood, the facilities are new and advanced, friendly staffs. It looks like the hotel shares with other organizations in the same buildings, and it caused the confusion when I arrived. As it locates in the famous tourism area, you can imagine the area is pretty crowded.

8

Mong Lee

May 12, 2025

·

Stayed 5 nights

I would describe the Wyndham Grand Plaza as a four star hotel and not and 4.5 star. It is rather worn out and tired with a drinks lounge that offered little entertainment value and only a few armchairs in the lobby. The marble flooring is old and worn and the bath room fittings the same. The plus points are that it's well located, near the West lake and the room is very spacious. Breakfast is also quite adequate. Hangzhou, on the other hand, is a wonderful destination, green, low density (compared to other Chinese cities) with great food and nice people!

8

Jun

Apr 30, 2024

·

Stayed 9 nights

I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.

6

Wai Kit

May 2, 2024

·

Stayed 3 nights

Hotel condition is a bit old

8

Job

Aug 3, 2025

·

Stayed 3 nights

Great location and staff. Hotel is old/run-down. Room on non-smoking floor smelt smokey. Swimming pool was not 5 star hotel worthy: old and looked as if it was a public place

8

Masato

Aug 8, 2025

·

Stayed 1 night

西湖まで徒歩3分ほど。朝のジョギングやウォーキングには良いです。プールが混雑しすぎで、ジムも朝7時からしか開いていないのが難

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10

Glyn

Jan 24, 2024

·

Stayed 2 nights

Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.

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Cleanliness

Rooms are generally clean, but recurring smoke smells on non-smoking floors and several maintenance issues (leaky showers, aging bathrooms, a faulty bathroom door) are reported.

Related guest reviews

10

Chong Wei

Jun 23, 2025

·

Stayed 2 nights

Quiet accommodation that is near to the night market and Xihu Broken Bridge. Helpful concierge that recommended good local eateries and provided travel advices. Spacious and clean room.

10

Hong

May 1, 2025

·

Stayed 8 nights

Clean

8

Mong Lee

May 12, 2025

·

Stayed 5 nights

I would describe the Wyndham Grand Plaza as a four star hotel and not and 4.5 star. It is rather worn out and tired with a drinks lounge that offered little entertainment value and only a few armchairs in the lobby. The marble flooring is old and worn and the bath room fittings the same. The plus points are that it's well located, near the West lake and the room is very spacious. Breakfast is also quite adequate. Hangzhou, on the other hand, is a wonderful destination, green, low density (compared to other Chinese cities) with great food and nice people!

8

Jun

Apr 30, 2024

·

Stayed 9 nights

I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.

8

CHRISTINA

Jul 19, 2025

·

Stayed 2 nights

Nice stay, except for strong smoke smell when it’s a smoke free room. Saw a man in hallway smoking and talking to the room cleaner. I guess it’s allowed?

4

Wenjing

Mar 12, 2025

·

Stayed 2 nights

I was locked in the bathroom of the first room I entered because the sliding door couldn't be opened from the inside if the bathroom door was completely closed. The second room was unbearably warm at 26 degrees Celsiu and no air conditioning. The thick winter bedding made the room temperature felt unbearable which prevented me from falling asleep. It faced a night market, making it too noisy to open the balcony door to have fresh and cool air. The third room was quieter than the first two but still lacked air conditioning, with the temperature reaching 29 degrees. As a result, I decided to cancel my third night.

6

Wai Kit

May 2, 2024

·

Stayed 3 nights

Hotel condition is a bit old

8

Job

Aug 3, 2025

·

Stayed 3 nights

Great location and staff. Hotel is old/run-down. Room on non-smoking floor smelt smokey. Swimming pool was not 5 star hotel worthy: old and looked as if it was a public place

8

shuou

May 23, 2023

·

Stayed 1 night

房间非常大，浪费空间，但是厕所陈旧，需要更新

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Rooms

Rooms are spacious and comfortable, with some offering West Lake views and a pillow menu. A few guests mention noise from the night market and occasional slow or unstable Wi-Fi.

Related guest reviews

10

Chong Wei

Jun 23, 2025

·

Stayed 2 nights

Quiet accommodation that is near to the night market and Xihu Broken Bridge. Helpful concierge that recommended good local eateries and provided travel advices. Spacious and clean room.

10

Wei

May 5, 2024

·

Stayed 3 nights

The westlake view of the nine floor room was amazing.

8

Mong Lee

May 12, 2025

·

Stayed 5 nights

I would describe the Wyndham Grand Plaza as a four star hotel and not and 4.5 star. It is rather worn out and tired with a drinks lounge that offered little entertainment value and only a few armchairs in the lobby. The marble flooring is old and worn and the bath room fittings the same. The plus points are that it's well located, near the West lake and the room is very spacious. Breakfast is also quite adequate. Hangzhou, on the other hand, is a wonderful destination, green, low density (compared to other Chinese cities) with great food and nice people!

6

Wenjing

Jun 12, 2024

·

Stayed 6 nights

There was frequently no wifi or with very slow speed.

10

Mai

Jun 21, 2025

·

Stayed 2 nights

Very nice rooms, spacious, modern and comfortable. The hotel location is perfect, minutes of walk from West Lake and also from the night market. Staff is very nice and welcoming.

4

Wenjing

Mar 12, 2025

·

Stayed 2 nights

I was locked in the bathroom of the first room I entered because the sliding door couldn't be opened from the inside if the bathroom door was completely closed. The second room was unbearably warm at 26 degrees Celsiu and no air conditioning. The thick winter bedding made the room temperature felt unbearable which prevented me from falling asleep. It faced a night market, making it too noisy to open the balcony door to have fresh and cool air. The third room was quieter than the first two but still lacked air conditioning, with the temperature reaching 29 degrees. As a result, I decided to cancel my third night.

10

Lisa

Oct 28, 2025

·

Stayed 1 night

Nice room, friendly staff. Big breakfast buffet with lots of diverse options. Seems like this hotel is a top choice among international guests.

10

Paul

Mar 23, 2025

·

Stayed 1 night

Beautiful scenery and lake side gardens

10

ng

Oct 28, 2024

·

Stayed 2 nights

What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake

8

shuou

May 23, 2023

·

Stayed 1 night

房间非常大，浪费空间，但是厕所陈旧，需要更新

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Service

Service is widely praised as friendly and helpful, with standout staff at the buffet and concierge. Some guests note limited English at the front desk and uneven problem handling.

Related guest reviews

10

Chong Wei

Jun 23, 2025

·

Stayed 2 nights

Quiet accommodation that is near to the night market and Xihu Broken Bridge. Helpful concierge that recommended good local eateries and provided travel advices. Spacious and clean room.

8

Mary

Mar 23, 2024

·

Stayed 7 nights

Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.

10

JOSE

Oct 17, 2025

·

Stayed 2 nights

El personal increíble, Polina la encargada de customer service siempre dispuesta a resolver y dar consejos. Me apoyaron con un conductor para dar un paseo y fue muy buena experiencia.

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10

Xiuling

May 7, 2025

·

Stayed 5 nights

Very nice staff and great service. Location is awesome where close West Lake and Wulin Night Market, within 10 minutes to metro station.

10

Ana Claudia

Dec 22, 2025

·

Stayed 3 nights

Não tomei cafe da manha , tem bastante comércio em volta, Riad de calcadao, funcionarios não falam ingles

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10

Ying

Jun 12, 2025

·

Stayed 3 nights

Nice stuff, clean room, great service and staff

10

SHU-HUNG

Dec 12, 2025

·

Stayed 3 nights

地點很好，鄰近鳳起路地鐵站及武林夜市，櫃檯人員態度良好，早餐不錯！

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10

Lushan

Nov 3, 2025

·

Stayed 4 nights

The waitress at the buffet (second floor) provided outstanding service, her name is liu wei, we greatly appreciate her!

10

Lisa

Oct 28, 2025

·

Stayed 1 night

Nice room, friendly staff. Big breakfast buffet with lots of diverse options. Seems like this hotel is a top choice among international guests.

10

Jie

Aug 2, 2025

·

Stayed 6 nights

Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional

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Location

Excellent, walkable location beside West Lake and the Wulin Night Market, with metro access nearby. The immediate area can feel busy and crowded.

Related guest reviews

10

Chong Wei

Jun 23, 2025

·

Stayed 2 nights

Quiet accommodation that is near to the night market and Xihu Broken Bridge. Helpful concierge that recommended good local eateries and provided travel advices. Spacious and clean room.

8

Lei

Mar 28, 2024

·

Stayed 1 night

Just beside the famous West Lake, beautiful neighborhood, the facilities are new and advanced, friendly staffs. It looks like the hotel shares with other organizations in the same buildings, and it caused the confusion when I arrived. As it locates in the famous tourism area, you can imagine the area is pretty crowded.

10

Wen-Hsin

Sep 1, 2025

·

Stayed 2 nights

離西湖的斷橋殘雪很近且旁邊就是武林夜市，超便利又覓食容易

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10

Ricardo T

Nov 6, 2025

·

Stayed 2 nights

Ótimo hotel, com ótimo café da manhã e bem localizado próximo ao west lake

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10

Xiuling

May 7, 2025

·

Stayed 5 nights

Very nice staff and great service. Location is awesome where close West Lake and Wulin Night Market, within 10 minutes to metro station.

8

Virginia W C

May 9, 2025

·

Stayed 4 nights

地点旁有武林夜市，很多食市，方便出口，在西湖區，洒店不錯，會再入住

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10

Wendy

Dec 11, 2025

·

Stayed 5 nights

Good location.

10

SHU-HUNG

Dec 12, 2025

·

Stayed 3 nights

地點很好，鄰近鳳起路地鐵站及武林夜市，櫃檯人員態度良好，早餐不錯！

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10

Jie

Aug 2, 2025

·

Stayed 6 nights

Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional

10

Zhen Liang

Apr 2, 2024

·

Nice location, a minute walk to West Lake

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Dining

Breakfast is frequently praised for variety, quality, and a large buffet, and individual staff service stands out. Limited feedback on other dining.

Related guest reviews

10

Ricardo T

Nov 6, 2025

·

Stayed 2 nights

Ótimo hotel, com ótimo café da manhã e bem localizado próximo ao west lake

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8

Mong Lee

May 12, 2025

·

Stayed 5 nights

I would describe the Wyndham Grand Plaza as a four star hotel and not and 4.5 star. It is rather worn out and tired with a drinks lounge that offered little entertainment value and only a few armchairs in the lobby. The marble flooring is old and worn and the bath room fittings the same. The plus points are that it's well located, near the West lake and the room is very spacious. Breakfast is also quite adequate. Hangzhou, on the other hand, is a wonderful destination, green, low density (compared to other Chinese cities) with great food and nice people!

10

SHU-HUNG

Dec 12, 2025

·

Stayed 3 nights

地點很好，鄰近鳳起路地鐵站及武林夜市，櫃檯人員態度良好，早餐不錯！

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10

Lushan

Nov 3, 2025

·

Stayed 4 nights

The waitress at the buffet (second floor) provided outstanding service, her name is liu wei, we greatly appreciate her!

10

Lisa

Oct 28, 2025

·

Stayed 1 night

Nice room, friendly staff. Big breakfast buffet with lots of diverse options. Seems like this hotel is a top choice among international guests.

10

ng

Oct 28, 2024

·

Stayed 2 nights

What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake

10

Glyn

Jan 24, 2024

·

Stayed 2 nights

Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $152	3 $156
4 $129	5 $101	6 $91	7 $107	8 $91	9 $91	10 $105
11 $91	12 $91	13 $129	14 $113	15 $113	16 $140	17 $137
18 $95	19 $95	20 $131	21 $113	22 $128	23 $117	24 $137
25 $88	26 $88	27 $113	28 $113	29 $113	30 $117	31 $137

Wyndham Grand Plaza Royale Hangzhou

Prices for Wyndham Grand Plaza Royale Hangzhou

Monthly average prices

About this property

Location

Room options

Deluxe Twin Beds Room

Mountain View King Room

Premier Twin Beds Room

Business Suite, 1 King Bed

Mountain View Twin Room

Deluxe King Bed Room

Executive Room, 1 King Bed, Lake View

Executive Room, 1 King Bed

Premier King Bed Room

Guest reviews of Wyndham Grand Plaza Royale Hangzhou

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Wyndham Grand Plaza Royale Hangzhou

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24 $78	25 $96	26 $92
27 $79	28 $72	29 $80	30 $81