Is parking available at the hotel?

Free self parking is available on-site. There are also electric car charging stations. Limited parking is provided, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 10 AM for a fee of approximately EUR 10 per person.

Are pets allowed at the hotel?

Pets are allowed at the hotel with a fee of EUR 12 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4 PM to midnight, and check-out is by 11 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for details is recommended.

What is the hotel's location in relation to local attractions?

The hotel is located in Lucca, within a 5-minute drive of the Walls of Lucca and Piazza dell'Anfiteatro. Other nearby attractions include Sanctuary of Santa Gemma (1.3 km), Porta Elisa (1.7 km), and Guinigi Tower (2.7 km).

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel. One child aged 3 years or younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers cribs for a fee of EUR 12 per day and rollaway beds for a fee of EUR 30 per night. Availability is subject to confirmation, and requests should be made in advance.

Best Western Grand Hotel Guinigi in Lucca

Average nightly price at Best Western Grand Hotel Guinigi by month, last 12 months (USD)
Month	Average price
January	US$104
February	US$122
March	US$129
April	US$131
May	US$166
June	US$161
July	US$161
August	US$132
September	US$197
October	US$180
November	US$121
December	US$107

What guests think

Best Western Grand Hotel Guinigi draws praise for its clean, spacious rooms, friendly staff, generous breakfast, and ample parking, but feedback also notes its out-of-center location, uneven Wi‑Fi and air conditioning, and occasional service or maintenance lapses.

The overall style feels modern to some, while others note firm mattresses, small showers, or plain decor. Location is a short drive or bus ride to Lucca’s walls, but walking is less appealing, and those without a car may feel isolated. Expect a comfortable, practical base best suited to travellers with a car.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ample free parking is repeatedly praised, and the on-site restaurant receives positive comments for dinner. The gym drew criticism in one review.

Related guest reviews

10

lucilla

29 Aug 2022

·

Stayed 1 night

Ottimo albergo, silenzioso, in ottima posizione per raggiungere centro città, servizi disponibili, ottima scelta buffet colazione, perfetto il parcheggio per chi come me era in sosta durante un lungo viaggio.

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8

Juan Pedro

7 Dec 2025

·

Stayed 1 night

Fácil aparcamiento

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10

Sug Hyung

17 Mar 2023

·

Stayed 1 night

Good parking, nice location, and good breakfast!

10

Linda

4 Dec 2023

·

Stayed 1 night

Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!

6

Morten

18 Jul 2023

·

Stayed 4 nights

Fint hotell, men med en del mangler. Wifi var elendig, gym var veldig dårlig og servicen var ikke bra

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8

paola

2 May 2023

·

Stayed 2 nights

Struttura pulita, colazione a buffet ben assortita, personale gentile. Ampio posteggio riservato ai clienti. A pochi minuti in auto dalle mura.

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6

Virgil

5 Aug 2024

·

Stayed 2 nights

Big rooms. Staff was very friendly. But the AC didnt work well in our rooms. We had to change 1 room. The other didnt get a temp below 26 degrees C. Parking and location is very convenient

10

Cristiano

23 Apr 2023

·

Stayed 1 night

Great staff, super clean, excellent restaurant, easy parking.

10

Christopher

6 Jul 2023

·

Stayed 7 nights

Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.

8

John Richard

18 Oct 2024

·

Stayed 5 nights

Very good accommodation and excellent restaurant.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is consistently rated highly across rooms and common areas. Isolated reports mention bathroom mold or maintenance issues.

Related guest reviews

10

Juan

4 Aug 2025

·

Stayed 1 night

Excelente hotel , muy pero muy cómodo , la limpieza es perfecta , hotel recomendable 100 %

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4

Luca

12 Jun 2024

·

Stayed 1 night

Deludente, lontanissimo dal centro, ci sono biciclette ma non c'è pista ciclabile. Quindi la bicicletta è pericolosa. Hotel stile americano senza anima, bagno non manutenuto. Colazione mediocre. Rapporto qualità prezzo pessimo.

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10

Elena

4 Dec 2025

·

Stayed 1 night

Molto pulita

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10

Alexandre

6 Aug 2022

·

Stayed 2 nights

Very clean and new rooms. Breakfast is very good and well served, the staf makes sure nothing is missing at the buffet. Spacious parking lot. Quickly check in/out. Nice pizza place less than 200m from the hotel.

10

Federica

29 Mar 2022

·

Stayed 1 night

Pulita ed elegante

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10

Linda

4 Dec 2023

·

Stayed 1 night

Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!

8

Luljeta

28 Jul 2025

·

Stayed 2 nights

A very good and spacious hotel, huge rooms (we had a family suite) and very clean and comfy. Lots of closet space and very fresh.

10

Christopher

6 Jul 2023

·

Stayed 7 nights

Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.

4

Philippe

28 Jul 2024

·

Stayed 3 nights

Accueil très froid , salle de bain avec moisissures, et pour couronner le tout alerte incendie à 2h30 du matin ( le 28 juillet 2024 )… une seule personne la nuit pour gérer et qui a mis une bonne demi heure à arrêter le système en appelant qqn … il nous dit ensuite que tout est ok mais ça ressonne juste derrière … et bien sûr aucune excuse le lendemain au moment du check-out …

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10

stephanie

10 Aug 2022

·

Stayed 2 nights

Séjour passé en famille 2 adultes et 2 enfants. Hôtel très beau et très confortable. Entrée de l'hôtel magnifique, les chambres très propres et confortable et le plus c'est la climatisation un bon plus surtout en plein été. Nous avons été ravis. Le seul bémol c'est la langue , nous l'avons choisi car il était inscrit langue parlée : français. Mais nous n'avons pas eu de personnes qui le parlait. Peut être était elle en repos.... Sinon le personnel du restaurant est parfait et eux essayé de parler français. On a beaucoup apprécié . Merci pour leur effort.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally large and modern-feeling, often comfortable. Recurring complaints include weak Wi‑Fi, occasional AC issues, and, for some, firm mattresses, small showers, or plain decor.

Related guest reviews

10

patrick

15 Aug 2023

·

Stayed 1 night

Nice, clean, spacious room. Not really in a walkable location but a very nice place.

10

Raffaella

16 Jul 2024

·

Stayed 1 night

Beautiful hotel with beautiful style ….the hall of the hotel is gorgeous .Spacious room and very polite staff

6

Morten

18 Jul 2023

·

Stayed 4 nights

Fint hotell, men med en del mangler. Wifi var elendig, gym var veldig dårlig og servicen var ikke bra

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6

Virgil

5 Aug 2024

·

Stayed 2 nights

Big rooms. Staff was very friendly. But the AC didnt work well in our rooms. We had to change 1 room. The other didnt get a temp below 26 degrees C. Parking and location is very convenient

6

Grahame

17 Oct 2025

·

Stayed 6 nights

For the price I’d rate the Best Western Guinigi as only ok and could do better. There were some niggles that should not have happened at a hotel for this price and purporting to be a 4 star experience. Firstly room service was average with a particular gripe of the staff never putting new cups and saucers in the room (this happened 4 times out of the 6 days I spent at the hotel), meaning I had to go down myself from the fourth floor to reception and get from the bar staff. Annoying in itself but made worse by the attitude of the staff who offered no apologies and didn’t seem to understand that it was an issue. Also only one teabag was allowed it appeared in the room and even that was forgotten about on the last two nights. Considering the cost of the room (approx £130 a night) you would have thought they could afford more. Also it was not made clear until checkout that the bottled water in the fridge was not complimentary and charged at 3 euros a bottle. The room was a really nice size with a huge king size bed but the mattress was as hard as nails which did not make for a good night’s sleep. Air conditioning was good although broke down on my last night which I alerted reception to on check out. Cleaning standard was generally good. Location was a little out of town, about 20-25 minutes walk which was ok for me. There is a half hourly bus service during the week into town also.

8

Luljeta

28 Jul 2025

·

Stayed 2 nights

A very good and spacious hotel, huge rooms (we had a family suite) and very clean and comfy. Lots of closet space and very fresh.

10

Christopher

6 Jul 2023

·

Stayed 7 nights

Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.

8

Mats

21 Jan 2026

·

Stayed 1 night

Bad wifi and mobile acces

10

Marco

21 Jun 2022

·

Stayed 2 nights

Camera grande, pulizia, cortesia personale. L’hotel non è vicinissimo al centro storico, ma per chi è abituato a camminare non è difficile raggiungere il centro a piedi.

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6

Piero

23 Aug 2025

·

Stayed 2 nights

Wifi wasnt very good. Lovely staff.

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Service

Staff are frequently described as friendly and helpful. However, some guests reported housekeeping lapses, billing or communication issues, and unsympathetic responses to problems.

Related guest reviews

10

Dwayne

9 May 2023

·

Stayed 2 nights

Friendly staff. Great breakfast with lots of choices. Nice new clean and comfortable rooms. We had dinner at Boomerang restaurant great local place.

8

Nathalie

26 Jul 2022

·

Stayed 1 night

très bon accueil. Bien situé. Confortable. Un petit dejeuner copieux

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6

Morten

18 Jul 2023

·

Stayed 4 nights

Fint hotell, men med en del mangler. Wifi var elendig, gym var veldig dårlig og servicen var ikke bra

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10

boaz

1 Jun 2023

·

Stayed 1 night

Very good service, we loved it

10

Martina

6 Aug 2022

·

Stayed 2 nights

tutto fantastico peccato solo per chi non viene in macchina perché non è vicinissimo al centro di lucca a piedi per il resto ci siamo trovati benissimo tutto eccellente , le ragazze della reception sono disponibili è molto gentili

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6

Grahame

17 Oct 2025

·

Stayed 6 nights

For the price I’d rate the Best Western Guinigi as only ok and could do better. There were some niggles that should not have happened at a hotel for this price and purporting to be a 4 star experience. Firstly room service was average with a particular gripe of the staff never putting new cups and saucers in the room (this happened 4 times out of the 6 days I spent at the hotel), meaning I had to go down myself from the fourth floor to reception and get from the bar staff. Annoying in itself but made worse by the attitude of the staff who offered no apologies and didn’t seem to understand that it was an issue. Also only one teabag was allowed it appeared in the room and even that was forgotten about on the last two nights. Considering the cost of the room (approx £130 a night) you would have thought they could afford more. Also it was not made clear until checkout that the bottled water in the fridge was not complimentary and charged at 3 euros a bottle. The room was a really nice size with a huge king size bed but the mattress was as hard as nails which did not make for a good night’s sleep. Air conditioning was good although broke down on my last night which I alerted reception to on check out. Cleaning standard was generally good. Location was a little out of town, about 20-25 minutes walk which was ok for me. There is a half hourly bus service during the week into town also.

10

Cristiano

23 Apr 2023

·

Stayed 1 night

Great staff, super clean, excellent restaurant, easy parking.

10

Christopher

6 Jul 2023

·

Stayed 7 nights

Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.

4

Philippe

28 Jul 2024

·

Stayed 3 nights

Accueil très froid , salle de bain avec moisissures, et pour couronner le tout alerte incendie à 2h30 du matin ( le 28 juillet 2024 )… une seule personne la nuit pour gérer et qui a mis une bonne demi heure à arrêter le système en appelant qqn … il nous dit ensuite que tout est ok mais ça ressonne juste derrière … et bien sûr aucune excuse le lendemain au moment du check-out …

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6

Piero

23 Aug 2025

·

Stayed 2 nights

Wifi wasnt very good. Lovely staff.

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Location

Situated outside Lucca’s center, typically 5–10 minutes by car or about a 20–25 minute walk, with a bus stop nearby. Many find it convenient with parking, while others feel it is isolated and not very walkable.

Related guest reviews

8

Lewis

6 May 2025

·

Stayed 1 night

Location 2km outside of Lucca, so 20min walk max. Lots of space at the hotel.

10

patrick

15 Aug 2023

·

Stayed 1 night

Nice, clean, spacious room. Not really in a walkable location but a very nice place.

10

Tommaso

5 Nov 2023

·

Stayed 2 nights

Hotel stupendo con una colazione pazzesca Peccato che sia isolato dalla città e ci sia poco niente attorno ma col bus si colma questa mancanza

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6

Mike

28 Apr 2025

·

Stayed 3 nights

I got this hotel as alternate solution provided by Tour operator due to canceled reservation of different hotel. Hotel is located outside of Lucca - in the middle of nowhere. Not good for travelers without a car. No free water at the rooms even if it's rated as four stars hotel. It's a shame that a hotel is not providing it for free when a room costs nearly 180€/night. I even think that for a four stars rated hotel it should work on a few details. For me it is currently not a four stars hotel.

8

DOMINIQUE

20 Aug 2023

·

Stayed 1 night

Hôtel très bien placé à environ 5 minutes en voiture de la porte Elisa de Lucca. Hôtel propre, literie confortable. Parfait pour une courte étape à Lucca. Grand parking privé de l’hôtel. Nous n’y avons pas pris le petit déjeuner donc pas d’avis sur ce sujet

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8

Kjell

16 Jul 2022

·

Stayed 1 night

Bra för att vara BW. Hög rumsstandard. Bra AC. Tyst och lungt. Bra frukost. OK valuta för pengarna. Ligger 2,5 km från gamla stan. Bil eller taxi gäller.

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10

Norbert

4 Oct 2023

·

Stayed 1 night

Das Hotel ist sehr schön, alles ok. Der Weg in die Stadt muss mit Auto oder Taxi vorgenommen werde, da ein Fußweg an der Straße entlang nicht so schön ist.

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6

Grahame

17 Oct 2025

·

Stayed 6 nights

For the price I’d rate the Best Western Guinigi as only ok and could do better. There were some niggles that should not have happened at a hotel for this price and purporting to be a 4 star experience. Firstly room service was average with a particular gripe of the staff never putting new cups and saucers in the room (this happened 4 times out of the 6 days I spent at the hotel), meaning I had to go down myself from the fourth floor to reception and get from the bar staff. Annoying in itself but made worse by the attitude of the staff who offered no apologies and didn’t seem to understand that it was an issue. Also only one teabag was allowed it appeared in the room and even that was forgotten about on the last two nights. Considering the cost of the room (approx £130 a night) you would have thought they could afford more. Also it was not made clear until checkout that the bottled water in the fridge was not complimentary and charged at 3 euros a bottle. The room was a really nice size with a huge king size bed but the mattress was as hard as nails which did not make for a good night’s sleep. Air conditioning was good although broke down on my last night which I alerted reception to on check out. Cleaning standard was generally good. Location was a little out of town, about 20-25 minutes walk which was ok for me. There is a half hourly bus service during the week into town also.

10

Fernando

20 Sept 2022

·

Stayed 3 nights

Muy buen hotel con todos los servicios a las afueras del centro histórico de Lucca, pero con servicio de autobús en la puerta del hotel. Buenas opciones de cena en restaurantes cercanos al hotel.

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10

Christopher

6 Jul 2023

·

Stayed 7 nights

Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.

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Dining

Breakfast is widely praised for variety and quality, though a few felt it was mediocre for the rating. The on-site restaurant is often commended for good dinners.

Related guest reviews

4

Luca

12 Jun 2024

·

Stayed 1 night

Deludente, lontanissimo dal centro, ci sono biciclette ma non c'è pista ciclabile. Quindi la bicicletta è pericolosa. Hotel stile americano senza anima, bagno non manutenuto. Colazione mediocre. Rapporto qualità prezzo pessimo.

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10

lucilla

29 Aug 2022

·

Stayed 1 night

Ottimo albergo, silenzioso, in ottima posizione per raggiungere centro città, servizi disponibili, ottima scelta buffet colazione, perfetto il parcheggio per chi come me era in sosta durante un lungo viaggio.

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10

Alexandre

6 Aug 2022

·

Stayed 2 nights

Very clean and new rooms. Breakfast is very good and well served, the staf makes sure nothing is missing at the buffet. Spacious parking lot. Quickly check in/out. Nice pizza place less than 200m from the hotel.

10

Sug Hyung

17 Mar 2023

·

Stayed 1 night

Good parking, nice location, and good breakfast!

8

Nathalie

26 Jul 2022

·

Stayed 1 night

très bon accueil. Bien situé. Confortable. Un petit dejeuner copieux

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8

KA SING

13 Aug 2025

·

Stayed 2 nights

早餐很好，品種多，房間整潔

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10

Linda

4 Dec 2023

·

Stayed 1 night

Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!

10

Cristiano

23 Apr 2023

·

Stayed 1 night

Great staff, super clean, excellent restaurant, easy parking.

8

John Richard

18 Oct 2024

·

Stayed 5 nights

Very good accommodation and excellent restaurant.

8

Christian

23 May 2024

·

Stayed 4 nights

Frühstück hatte kein 4 Sterne Niveau

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $160	2 $206	3 $160
4 $139	5 $198	6 $950	7 $358	8 $241	9 $160	10 $239
11 $142	12 $152	13 $163	14 $247	15 $217	16 $227	17 $152
18 $149	19 $142	20 $147	21 $152	22 $158	23 $147	24 $152
25 $140	26 $152	27 $723	28 $760	29 $843	30 $837	31 $765

Best Western Grand Hotel Guinigi

Prices for Best Western Grand Hotel Guinigi

Monthly average prices

About this property

Location

Room options

Family Room, Multiple Beds

Classic Room, Multiple Beds

Classic Room, 1 King Bed

Classic Room, 2 Twin Beds

Suite, 1 King Bed, Terrace

Deluxe Suite, Multiple Beds, Jetted Tub

Guest reviews of Best Western Grand Hotel Guinigi

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Grand Hotel Guinigi

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $156	26 $229
27 $158	28 $193	29 $234	30 $225