Villa Volpi

The check in time of 2pm is not correct on hotels.com so when we arrived, there was only one member of staff and we were ignored for an hour. Check in is actually at 3pm but even still, our room wasn't ready. It was quickly turned around and we had a beautiful room with two floors and a large terrace. The pool is lovely but doesn't have enough loungers for the number of guests. The views are brilliant. The lady working on her own in the hotel, restaurant, and bar, was so very nice and clearly doing her best. I asked for an iron but it was never produced. The drinks are expensive and the measures are stingy. On check-out, we were charged too much tax and although we disputed this, the owner insisted we pay. But when we produced evidence, he conceded he'd taken too much money but said he couldn't process a refund and didn't hold more than 10EUR cash. He reluctantly emailed the card company to process a refund. Unlike his colleague, he was not very friendly. It felt as though they were trying to make money out of us unnecessarily. Had these things not happened, this place would have received a fiver start review because it is charming!

Most beautiful location close to Lucca. Loved the green rolling hills around it. The breakfast was delicious and you could sit outside overlooking the hills. It was majestic. My family loved the pool too.

Great and perfect location

The tranquility overlooking the valley from the terrace, the restaurant and the pool. Gorgeous Tuscan setting. Lovely old nunnery buildings. Be aware that the menu is limited and does not change day-to-day. Otherwise wonderful.

The stay was wonderful, the site and location was perfect. The staff very friendly and accommodating. Clean beautiful surroundings. Would definitely recommend and visit again