Is parking available at the property?

Self parking is available on-site for a fee of EUR 21 per day. The parking is uncovered and does not require a reservation.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features elevators, a stair-free path to the entrance, and wheelchair-accessible facilities including the registration desk, public washrooms, and meeting spaces. Additionally, there is a wheelchair-accessible pool.

What is the location of the property in relation to key landmarks?

The property is located 1.1 miles (1.8 km) from Sorrento Beach and 2.3 miles (3.6 km) from Baths of Queen Giovanna. Other nearby attractions include Sorrento Cathedral (0.4 miles), Villa Fiorentino (0.5 miles), and Pompeii Archaeological Park (15.2 miles).

Does the property have a swimming pool?

Yes, the property features a seasonal outdoor pool, which is open from May to October, and a seasonal indoor pool, open from November to March. Pool access includes sun loungers and umbrellas.

What are the policies for guests staying with children?

Children are welcome at the property, and one child can stay for free when occupying the parent or guardian's room using existing bedding.

Hilton Sorrento Palace Resort

Average nightly price at Hilton Sorrento Palace by month, last 12 months (USD)
Month	Average price
January	$288
March	$287
April	$353
May	$486
June	$571
July	$528
August	$458
September	$589
October	$458
November	$246
December	$224

What guests think

At Hilton Sorrento Palace, travellers praise the hilltop views, generous breakfasts, and spacious grounds, while noting higher on‑site prices, an occasional conference vibe, and the uphill, 10–20 minute walk to town.

Many highlight friendly staff, expansive public areas, and a family‑friendly atmosphere. Common drawbacks include unheated or restricted pool access in cooler months, occasional housekeeping lapses, and add‑on charges for basics like bottled water or Wi‑Fi. Rooms range from modern and roomy to dated, dark or noisy; choosing upgraded categories helps. Expect a scenic, resort‑style base above Sorrento with strong amenities and some trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Multiple pools (including a rooftop adult area), terraces with views, gardens, parking/valet, gym and racket courts get strong praise. Some note the outdoor pool is unheated, the indoor pool has limited hours or conference closures, and on‑site extras can be pricey.

Related guest reviews

10

Michael

Apr 22, 2025

·

Stayed 2 nights

Our go to hotel was full. We selected this hotel and were extremely pleased. The staff was amazing valet parking was convenient. The hotel was spacious in immaculate. We will definitely stay here again.

10

gavin

May 27, 2023

·

Great stay and a huge Hilton. The restaurant and bar were exceptional. For driving, it had a large easy parking. For walking, the hotel was within 15 mins from any location in Sorrento. The rooms were spacious and well kept. The views from the Rooms of Mount Vesuvius were unbeatable.

10

Payam

Jul 24, 2025

·

Stayed 2 nights

The hotel is on a large ground on a hilltop with a great pool and gardens. The rooms are large and comfortable and the buffet breakfast is spectacular. The only downside is you have to walk up an incline every evening back to the property. We had a great stay.

10

Michael

Aug 15, 2024

·

Stayed 4 nights

Beautiful views of the town and bay. Private adult rooftop pool and bar was a great escape for a couples vacation. 10” walk to downtown Sorrento for restaurants, shopping, people watching and boat excursions.

8

Melinda

May 15, 2025

·

Stayed 2 nights

I wish the indoor pool had longer hours rather than closing at 6pm

10

Grace

Sep 14, 2025

·

Stayed 4 nights

I loved this hotel so much. You have to walk about to the city center but there is a shortcut make sure you ask. The hotel is phenomenal more like a 5 stars. The pool the rooftop, the restaurants wow they were fantastic. It’s perfect for families!!! Rooms are huge, elevators huge! So so pretty too! Also, they even make their own olive oil! I can’t recommend this place enough

6

Lee-Ann

Oct 27, 2025

·

Stayed 5 nights

Staff were great. Restaurants were great. Disappointed with the rooms. They were clean and comfortable but nothing spectacular. Outdoor pool was not heated. (We were there in October) Indoor pool was not open.

8

Daniel

Jul 13, 2025

·

Stayed 5 nights

Very clean property. Staff very helpful. Pool beautiful.

8

Holly

Apr 16, 2023

·

Stayed 3 nights

Loved the location and view of Vesuvius from the front of the hotel. Note that if you don’t book a sea view, your room will face the rock wall behind the hotel. The breakfast buffet is excellent but the menu’s for the other on site restaurants were pretty limited on not very kid-friendly. We were there in April and the outdoor pool restaurant wasn’t open yet so we went off site for meals. The hotel caters to conferences this time of year so there was a real business vibe in the place. This seemed to interfere with the indoor pool schedule though which was extremely disappointing for our kids. Call and check the opening times for the pool for every day you are there if it’s important to you and you’re going during conference seasons. One of the banquet areas is beside the pool so they close it mid day sometimes. The hotel is quite walkable from downtown Sorrento and the front desk staff were very helpful. The hotel itself is old which showed in the lack of hot water in our room. Overall I didn’t feel the value was there for what you pay to stay but it had its good points.

10

Luke

May 30, 2025

·

Stayed 5 nights

We booked for five nights in Sorrento in one of the Sea View, King Bed rooms. The hotel was perfect for our stay and the room was excellent. We had a lovely balcony with a view of the sea and Mount Vesuvius. The staff were always friendly and helpful and the executive lounge was a nice touch. The hotel can easily be walked to from Sorrento train station. We also really enjoyed the gym, outdoor pool and padel courts. We highly recommend this hotel and were sad to leave.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most guests find the hotel and rooms very clean. A few report musty or mold smells, dust, missed housekeeping, or slow attention to small fixes.

Related guest reviews

10

Danielle

Aug 4, 2024

·

Stayed 3 nights

Loved this hotel and location. The view was incredible from the room. The rooms are so spacious. I loved the very large walk in closet with all the built ins..wow! It was so nice to be able to have enough room to open all your luggage and not be in your way. The breakfast buffet everyday was amazing! Staff was incredibly nice. Pools were really well maintained and very clean. Loved everything about this hotel! Would definitely stay here again!

10

Allison

Sep 25, 2024

·

Stayed 2 nights

Cleanliness, very comfortable bed and spacious room. Facilities beautiful. Quick and easy check in

8

Lisa

Jul 2, 2025

·

Stayed 3 nights

My daughter & I had a wonderful stay @ the property. It is located on top of a hill, so dragging luggage on cobblestones fr Sorrento Station in the heat is not a good idea. Taxi 20 euros…do it! Breakfast was amazing w many delicious options all homemade pastries, fresh eggs.. you name it they have it. The coffee machine gets crowded. In wish coffee was aavl ready made bc it was annoying to stand in line while our food got cold. The view from the restaurant was stunning. The pool was fun w great service, food & drinks. Our room was renovated, but the electricity cut out twice & the shower door leaked. Maintenance got right on these things, which was nice. Turn down service @ night & we had Prosecco waiting for us upon arrival. Thank you! There is a $50 deposit per night if you have a reservation. If I visit again, I may find a more quaint hotel w/ more attentive customer service. Free WiFi for Hilton members

6

karine

Jun 15, 2024

·

Stayed 3 nights

L’emplacement de l’hôtel est très bien avec vue sur la baie de sorrento. Très belle piscine et grands espaces internes, par contre le service est déplorable pour un hôtel de se standing. Personnel pas souriant qui dit à peine bonjour, voiturier qui refuse de vous rapporte votre voiture, serveurs aux bars qui vous évitent. Quant à la chambre, le lit était à moitié refait le premier jour et personne n’est venu refaire la chambre le second. Très décevant quand on affiche palace dans son nom

Translate

8

Mario

Jul 29, 2024

·

Stayed 1 night

Everything at the hotel was amazing, but there was a problem in our first room. We stayed in 540 where there was an extremely strong smell of mold signifying a leakage. You could also tell from the way the floor in the hallway was buckling. Please make sure to fix this seeing as it could be detrimental to someone’s health.

10

Roxanne

Jul 3, 2025

·

Stayed 3 nights

Beautifully well maintained!

4

Dalvir

Aug 29, 2024

·

Stayed 4 nights

While the property and surroundings were impressive, I noticed a lack of attention to detail in the cleaning of the rooms. For instance, the soap dispenser was not filled upon check-in, and despite the issue being reported, it was not addressed until the third day of our stay. Additionally, our group of 15 booked six rooms to celebrate a significant birthday. We requested plates and cutlery to enjoy a cake provided by a local baker. However, we were informed that outside food could only be consumed in our rooms and that there would be a charge of €6 per plate for the required items. Given Hilton’s reputation, we found this policy to be disappointing and not in line with the level of service we expected. Based on this experience, I regret to say that I cannot recommend this hotel to my friends and family. Considering the amount we paid and my previous positive experiences with Hilton, I expected a higher standard of service.

10

marie

Aug 26, 2025

·

Stayed 6 nights

Clean property, great breakfast buffet, staff was helpful Overall excellent. Would stay here again!

10

Alexi

Jun 28, 2025

·

Stayed 4 nights

The Hilton Sorrento was an amazing four day stay for us. The pool makes for great afternoons with the family for drinks and lunch with amazing views. The hotel is a 8-10 minute walk from central Sorrento and plenty of restaurant and shopping options, use the back entrance to save a few blocks on the walk. The room was spacious and very clean. The bottle of prosecco left for us was delicious. The breakfast was delicious with many options. I would definitely stay here again. Highly recommended.

10

ANAS

Sep 22, 2024

·

Stayed 2 nights

Wonderful resort with amazing amenities, gorgeous view. Close to city center. Very clean. Wish I had more time there.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Often spacious with balconies and standout views in higher categories. Others describe dated or dark rooms, corridor noise, uncomfortable beds, limited storage, rock‑wall outlooks, and fussy or paid Wi‑Fi.

Related guest reviews

6

Claudia

Jul 28, 2022

·

Stayed 2 nights

Os quartos não possuem vedação acústica e todo barulho dos quartos vizinhos, corredor e portas são ouvidos de forma muito alta dentro do quarto, atrapalhando demais o sono durante à noite. Fui à recepção solicitar uma troca de quarto, para um com menos barulho ou circulação de pessoas e o atendente, ironicamente, me sugeriu a suíte presidencial, por uma módica diferença de mais 1200 euros, além do que já havia pago ! Não houve esforço e nem atenção para tentar resolver meu problema e ainda foi muito deselegante.

Translate

10

David

Jan 14, 2023

·

Stayed 2 nights

Great location with a fantastic view of Vesuvius and surrounding town of Sorrento. Breakfast was very good and staff was very friendly and helpful. The Amalfi, Positano, and Ravello tour that they scheduled for us was great. Only issue is that the Wifi while strong needed to be reconnected every time your device went to sleep and there was a charge for it. Just add it to the nightly cost and don’t charge for it.

8

Linda

Jul 17, 2025

·

Stayed 3 nights

The view from our room was terrible. Otherwise it would of been five star all the way

6

Tiril Elisabeth

Jun 7, 2022

·

Stayed 2 nights

Rommet vi fikk var i kjelleren i en annen del av bygget. Det føltes som et annet hotell, og at man gikk i gangen i vaskekjelleren. Utsikten var ca 10 m rett mot en fjellvegg. Ingen lys eller sol. Rommet var skuffene, og så ut som en lagerbygning malt i gult, og satt inn senger. Sengene var dog gode, og badet var fint.

Translate

8

Andrew

Sep 19, 2025

·

Stayed 3 nights

Property overall was great. Staff was very friendly. All food options we delicious and the pool was great. Walkable into Sorrento and was not hard to find. Only item to note was the beds/pillows were terrible. Zero support at all. I would stay here again but only if knowing the beds were newer.

10

Michelle

Apr 24, 2025

·

Stayed 5 nights

The hotel had an indoor and outdoor pool and a paddle ball court and a lemon and orange grove. The breakfast at the hotel was wonderful. The other hotel restaurants were fine but there are so many better dining options within walking distance. We had a balcony with a wonderful view of the sea. The hotel was clean and the staff was friendly. The air conditioning in the room didn’t cool down the room

8

Janet

Oct 20, 2025

·

Stayed 6 nights

Beautiful property in every way. The hotel sits on a hill so the view is beautiful. It was walkable for us into Sorrento’s town center however friends that we were traveling with would take a taxi. If you are staying for more than a night or two and looking for a comfortable room, look elsewhere or book a high-end room here. I found the room we were in to be small and very basic. Not even a door on the closet. Only two drawers at the bottom of the closet. It was not comfortable for a six night stay (my opinion). Chairs on the balcony were very uncomfortable. We put pillows on the seats, LOL! The staff was wonderful and even offered to bring us extra drawers.

10

Ken

Sep 7, 2025

·

Stayed 3 nights

Fantastic room. Balcony over looking pool and sea.

8

Heather

Jun 4, 2023

·

Stayed 5 nights

Property will be excellent once the renovations are complete. Room service needs improvement in options and we should be able to order restaurant offerings as well. Laundry is expensive and the lack of control over the AC is frustrating. Staff is great and the lobby is lovely.

10

Luke

May 30, 2025

·

Stayed 5 nights

We booked for five nights in Sorrento in one of the Sea View, King Bed rooms. The hotel was perfect for our stay and the room was excellent. We had a lovely balcony with a view of the sea and Mount Vesuvius. The staff were always friendly and helpful and the executive lounge was a nice touch. The hotel can easily be walked to from Sorrento train station. We also really enjoyed the gym, outdoor pool and padel courts. We highly recommend this hotel and were sad to leave.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Frequently friendly and helpful across reception, dining and pool teams, with staff arranging drivers and special touches. Several reviews cite inconsistent front‑desk attitude, slow bar service, conference‑led crowding, and occasional billing or transport issues.

Related guest reviews

2

Amy

Sep 26, 2024

·

Stayed 2 nights

The photos and description of this location are completely false. The pool was locked up with a chain. The halls and areas were empty and not inviting at all, the front desk person who checked us in was rude and not helpful. The whole thing was terrible. For the rate and expected experience, this should have been way better.

10

Robert

Oct 29, 2023

·

Stayed 3 nights

Beautiful hotel, Very friendly staff, short walk to downtown. Receptionist Pina was so great and helpful

10

Donna Marie

Sep 18, 2025

·

Stayed 8 nights

Bar service a little slow, but otherwise beautiful trip Make sure you get a bathmat in the tub very very slippery otherwise no complaints

10

Jason

Aug 22, 2025

·

Stayed 3 nights

The staff at the Hilton Sorrento are excellent , and the dinning options are amazing . Big thank you to Silvio at the restaurant for making our experience so perfect

8

Glen

Aug 6, 2024

·

Stayed 4 nights

Property was spacious and clean. Pool area was nice too. We spent 6 weeks in Italy and in almost every hotel we stayed at the staff were very kind and friendly. We stayed at the Hilton, Sorrento, for 4 nights and apart from one of the bar staff (can't remember his name) who was great, it was difficult to even get a smile or acknowledgement from them. Maybe it's because it is a big hotel chain which makes it more impersonal I'm not sure, but that was our impression.

6

Maria Talamo

Oct 21, 2023

·

Stayed 3 nights

Front desk service were not nice, not helpful at all, the rooms were not being clean on a daily basis. When we asked for a taxi they sent us with someone that charged us 300 euros and even made stops for him without stopping the meter, took routes that were not main routes to charge us more. I would not recommend this hotel to anyone

10

Lorane

Aug 25, 2025

·

Stayed 7 nights

We absolutely loved our stay at the Hilton in Sorrento and would definitely come back. The location is perfect, right near all the shops and restaurants, making it easy to explore the town. Our room was modern, spacious, and very comfortable. The pool was beautiful and relaxing, and we loved that there were so many food options; whether by the pool, on the terrace, or on the rooftop with stunning views. The staff went above and beyond to make our stay seamless, even scheduling a private driver to take us to our next destination in Positano. Highly recommend this hotel for anyone visiting Sorrento!

10

Jayanti

Sep 2, 2024

·

Stayed 4 nights

Most gracious staff!! Best stay at a Hilton!!Really went above and beyond when we had to unexpectedly fly home early. The facilities and food were 10 . Staff even better!

10

Harminder Pal

Aug 26, 2025

·

Stayed 5 nights

Very friendly staff in reception in all bars restaurants. Pool area staff all very friendly

2

Vincent

Mar 12, 2024

·

Stayed 3 nights

The staff were rude & unhelpful - they need re-training on Customer Service, both at the front desk & the Breakfast Manager on the morning of March 11.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Hilltop, scenic setting about a 10–20 minute walk from central Sorrento. Quieter than the center, but the uphill return and expensive taxis are common trade‑offs.

Related guest reviews

10

gavin

May 27, 2023

·

Great stay and a huge Hilton. The restaurant and bar were exceptional. For driving, it had a large easy parking. For walking, the hotel was within 15 mins from any location in Sorrento. The rooms were spacious and well kept. The views from the Rooms of Mount Vesuvius were unbeatable.

10

Payam

Jul 24, 2025

·

Stayed 2 nights

The hotel is on a large ground on a hilltop with a great pool and gardens. The rooms are large and comfortable and the buffet breakfast is spectacular. The only downside is you have to walk up an incline every evening back to the property. We had a great stay.

10

Zhelan

Aug 7, 2025

·

Stayed 1 night

Good location.

10

John

May 25, 2025

·

Stayed 3 nights

Great Location- Walked to the wonderful Old Town Every Night for Fabulous Views & Italian Dinners!

8

Stefan

Sep 13, 2024

·

Stayed 4 nights

Its a bit out of central Sorrento but worth it, great view easy enough to get to!

10

Lorane

Aug 25, 2025

·

Stayed 7 nights

We absolutely loved our stay at the Hilton in Sorrento and would definitely come back. The location is perfect, right near all the shops and restaurants, making it easy to explore the town. Our room was modern, spacious, and very comfortable. The pool was beautiful and relaxing, and we loved that there were so many food options; whether by the pool, on the terrace, or on the rooftop with stunning views. The staff went above and beyond to make our stay seamless, even scheduling a private driver to take us to our next destination in Positano. Highly recommend this hotel for anyone visiting Sorrento!

10

tyler

Jun 14, 2023

·

Stayed 5 nights

Amazing views, relaxing pools, easy walk into downtown.

10

Luis

Oct 15, 2025

·

Stayed 3 nights

El hotel está muy bonito, tiene una vista de todo Sorrento espectacular. Está muy limpio y las habitaciones muy amplias. Está como a 15min caminando al centro y como a 30min al puerto.

Translate

8

Alan

Apr 25, 2025

·

Stayed 7 nights

Good location… too big.

10

Alexi

Jun 28, 2025

·

Stayed 4 nights

The Hilton Sorrento was an amazing four day stay for us. The pool makes for great afternoons with the family for drinks and lunch with amazing views. The hotel is a 8-10 minute walk from central Sorrento and plenty of restaurant and shopping options, use the back entrance to save a few blocks on the walk. The room was spacious and very clean. The bottle of prosecco left for us was delicious. The breakfast was delicious with many options. I would definitely stay here again. Highly recommended.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality, and there are multiple on‑site dining and bar options with views. Some guests find other meals average or overpriced, coffee underwhelming, or lounge/menu variety limited.

Related guest reviews

10

Araceli

Nov 5, 2025

·

Stayed 3 nights

Amazing breakfast, good variety, the room is wonderful I feel like at home. Thank you Sorrento Hilton Palace Sfaff, see you in the future.

10

Sandra

Mar 24, 2024

·

Stayed 2 nights

Fantastic location, rooms and food

10

David John

Jun 29, 2024

·

Stayed 7 nights

The hotel was fantastic, the only criticism is the prices of the food and drinks,double if not more. 5 minute walk to Sorrento town where it’s a lot cheaper.

8

William

Sep 28, 2024

·

Stayed 2 nights

Overall it was a good stay. The hotel seems to be a bit much for Sorrento, Italy, And to me was too Americanized. The food was very average for Italy. Breakfast was spectacular, but I couldn’t find a good cup of coffee. All the coffee wasn’t good. Also, another turn off was the smell in the hallway outside our room. I think it’s a cleaning product odor, combined with the heat from the sun, and poor ventilation in the area. Otherwise it was nice.

10

Kara

Sep 5, 2024

·

Stayed 4 nights

Amazing views! Very kid friendly with fun pool. The executive club is not worth it though, very minimal options. Good food options at the many restaurants. Great breakfast buffet.

8

JITENDRA

Jun 16, 2025

·

Stayed 4 nights

Property was great but wish it had more food options such as chicken, Thai, Indian, Mexican.

8

Winnie

Apr 24, 2025

·

Stayed 2 nights

The restaurant in the hotel (Sorrento) was very expensive for the amount of food they serve.

10

Grace

Sep 14, 2025

·

Stayed 4 nights

I loved this hotel so much. You have to walk about to the city center but there is a shortcut make sure you ask. The hotel is phenomenal more like a 5 stars. The pool the rooftop, the restaurants wow they were fantastic. It’s perfect for families!!! Rooms are huge, elevators huge! So so pretty too! Also, they even make their own olive oil! I can’t recommend this place enough

4

Gabriel

Oct 9, 2024

·

Stayed 2 nights

The buffet was cold.

10

Calvin

Sep 29, 2024

·

Stayed 5 nights

Property is in the perfect location within walking distance to restaurants and shopping. The hotel also had free breakfast and options for onsite dining.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10 $321	11	12 $295	13 $212	14 $196
15 $196	16 $196	17 $195	18 $197	19 $197	20 $197	21 $197
22 $195	23 $197	24 $197	25 $197	26 $197	27 $198	28 $197
29 $197	30 $206

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $205	5 $205
6 $205	7 $205	8 $205	9 $205	10 $205	11 $205	12 $205
13 $205	14 $205	15 $205	16 $205	17 $205	18 $205	19 $205
20 $205	21 $206	22 $205	23 $205	24 $222	25 $222	26 $222
27 $222	28 $222	29 $222	30 $320	31 $320

Hilton Sorrento Palace

Prices for Hilton Sorrento Palace

Monthly average prices

About this property

Location

Room options

Family Triple Room

Junior Suite, 1 King Bed, Sea View

Superior Triple Room

Superior Room, 1 King Bed, Garden View

Single Room

Family Triple Room, Garden View

Executive Suite, 1 King Bed

Superior Room, 2 Twin Beds, Hill View

Standard Room, 1 King Bed

Deluxe Room, 1 King Bed, Sea View

Triple Superior Garden View

Superior Room, 1 King Bed

Superior Room, 1 King Bed, Sea View

Superior Triple Room, Sea View

Deluxe Quadruple Room, Sea View

Superior Quadruple Room

Suite Garden

Executive Room, 1 King Bed, Sea View

Executive Quadruple Room, Sea View

Deluxe Triple Room, Sea View

Suite, 1 King Bed (Surya)

Executive Triple Room, Sea View

Guest reviews of Hilton Sorrento Palace

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Sorrento Palace

Considering this hotel for your Sorrento trip?

Prices for upcoming dates

Business details