Embassy Suites by Hilton Montgomery Hotel & Conference Ctr

Shower was dirty and mold/mildew growing on walls and corners. Parking is not assured. If the lot fills up (which it often does!!!), you have no secure, reserved place to park your vehicle.

My family and I stayed at the Embassy Suites in Montgomery on our way to Destin. The hotel was nice and in a fun and walkable area. We really enjoyed walking down by the river. The kids were really disappointed the pool was closed for “maintenance issues”. Had we known this prior to our stay we would have booked somewhere else. Also our room was not clean. There were used Zyn pouches all over the floor by the pull out bed and the bathroom was not as clean as it should have been. The breakfast was really good and the staff were overall very friendly.

When hubby and I travel, having a workout facility is very important. The treadmill did not work. Very displeased with the gym.

Pool was gross. Shower handle was broken. Pull out bed had food in it. The air vent in the middle of the room was so loud we couldn’t hear each other. The lobby bathrooms were very dirty. The pictures online are deceiving. The staff was very nice.

Have stayed here before - clean and comfortable- great breakfast offering. Grill 300 tasty & reasonably priced - great staff! Disappointed in the water temperature of the pool - despite being inside, it was way too cold to even use.

I paid for parking twice due to not enough parking for guess ,was told i would be refunded since i was forced to park on ciry parking lot, want stay there again

The first room was disgusting. Dirty and a brown stained running down the side of the mattress. The mattress you could feel the springs in the mattress when you sat on the bed. The room had a strange smell. They changed us to another room and the toilet seat was not fully bolted down vent in the bathroom wouldn’t shut. Mold and mildew in the shower. The first night the pool was closed. When they opened it the next night the water was cloudy and had dead bugs floating in it. The ceiling was leaking in the dinning area, with buckets catching the water. The rate you charged us was outrageous, we could have stayed at the renaissance across the street and had top of the line accommodations. I was disappointed they no longer have a jacuzzi.

Nice property, very clean & comfortable rooms. The check-in process was slow (10 people in line with only 2 counter persons working) & we got awakened after midnight by a roving band of young folks making noise. Also, 1 elevator was out of service & another was balky, so waits for the lift were long. Parking is convenient, the site is very close to downtown restaurants & the performing arts center. Overall a good stay that could have been better had the other guests been a little more courteous.

The parking was pricey- $25 a night. But that was the ONLY negative thing about this property. I’m going to an event in Montgomery next year and will definitely stay here again. The staff was fantastic. The daily breakfast was great; especially the omelet bar. Room was great. Clean and quiet.

The sofa bed mattresses need to be REPLACED! I sank onto metal. The pool was DIRTY! My grand kids swam and did not get sick, but the pool was slimy, and the area was HOT! There was dirt on the floor and in the pool! Ugh! Conversely, the food was delicious, and the atmosphere inviting for breakfast. The "omelette man" was talented and humorous. The breakfast attendant was entertaining and attentive.

The hotel is older. The toilet in my room looked as if it had not had a good scrubbing in a while. As if it had just been sitting for a bit. I didn’t complain about it. My stay was short. However, the second and last night I stayed there, the cover moved off of the duvet while I was sleeping and there was blood on the duvet that was not mine. I informed the front desk on my check out. It appears as if they may not wash the duvets.

There was roaches in both suites we stayed in. Disgusting!!!

I had to request a room transfer, the first room was not thoroughly cleaned, the other bed had bloodstained sheets, the previous guest's used socks was bundled in the corner of the bed, toilet paper was not replenished. Very disappointed, not at par with the Hilton brand.

This was the dirtiest hotel I have ever stay at. There was disgusting stuff all over the walls including toothpaste and hair in the bathrooms. Crumbs that could equal a whole meal in the chairs in the dining area of the suite. Stains all over the carpet and furniture. The water barely came out of the shower. Towels were frayed with holes. Stains on the bedspread. Tiny flat pillows. I have seen cleaner motel 6s!! It was horrible. Will 100% never stay here again!

Check in staff didn’t know what they were doing, Electrical outlet recessed not fitted to code! Filthy dirty shower floor not been cleaned, terrible shower head, and very low water, pressure. Very limited on towels, only 1 of each pc, nothing fresh for morning No hair dryer to be found, no ice machine on second floor! Would not recommend this hotel

The room need to be updated. The bathroom was not thoroughly cleaned. There was hair on the shower walls and on the floor. The room had a beautiful view but I could not enjoy it from the dirty window with hand prints. I went to the microwave to warm up food and a roach crawled out of it. One day I called to have the trash picked up out of my room three times and no one never showed up until the next morning when room service came. The staff was excellent and friendly. I was charged 40.00 a day for parking

The hotel presents the illusion of cleanliness, however, once we pulled back the covers on the bed, we found strands of hair. In addition, there was hair left on the countertop, the coffee machine, and in the bathroom. Also, the shower curtain in the bathroom was molded at the bottom. Finally, the phone in the room did not work. The manager apologized and offered us free waters from their store.

Dirty and the sheets were dirty.

The property is in a good location and is nice but not clean. The glass in elevator was so dirty! The rooms had stains on the walls, hair and dirty floors as if someone had spilled something. I am glad we had shower shoes because the tubs are stained. We have stayed in a few Embassy’s before and this was a disappointing experience.

My room was filthy! I called serval times to have someone clean it and was told they only have one person in duty. Tub was dirty , sheets dirty and refrigerator had food in it with onions causing the room to smell so bad. I left!

Nice area to be able to just park and walk around. The rooms could use some upgrading, the furniture was pretty beat up. AC didnt seem cool very efficiently. Bed was comfortable. The staff was very friendly and we enjoyed the evening reception and breakfast buffet. The lobby was nice and enviting.

Nice big rooms and great breakfast. I appreciated the keyless entry option with Hilton honors membership app. But the air conditioning fan in our room was extremely loud and it would never get below 72°. Also, I used the parking lot pay by phone app to pay for premium parking. Then I got double charged for standard parking for check in day and check out day ($50 total) even though I only stayed one night (less than 12 hours that I paid $30 for n the app). Still trying to get reimbursed.

Air conditioning never cooled the room. It was almost unbearable

The rooms are old and in need of update. The AC sounds like a Mack truck when it is running. The fridge needed to be defrosted and didn’t work properly. They didn’t have a replacement. There was toilet paper under the dining table. The ice machine on my floor was broken. The whole floor smelled a bit like mold when in the hallway. The maintenance guy and all staff was very nice despite the issues

Easily one of the prettier hotels we have stayed at!! I love its open lay out so we are not walking through closed long alleys.. it’s refreshing and laudable how they have embraced an open layout.. The rooms are very spacious, clean.. It’s centrally located with the Rosa Parks museum, Legacy museum and Food district in walking distance as is the Riverfront and boating experience...Please, Please.. these museums are absolute must sees!!! The Maxwell Airforce base is literally 5 minutes from the hotel.. The staff were one of the kindest and welcoming crew we have met. They serve a lovely breakfast and also have an Evening Reception!!! Montgomery is a diamond in the rough and as the birthplace of the Civil Rights movement, it should be be on everyone’s map!

The rooms on the 8th floor had big holes in the doors (like they had been punched). The ceilings to both looks as if it has a terrible water leak at one point in time and never been repaired. Great breakfast though!!!!!!

The first night we were in a room where tge AC sounded like a train. They were kind enough to store our luggage and transport it to another room where the AC unit was not noticeable. We even received a complimentary entree from the manager. We did not need theventree but the care we received we will definitely return.

This room reeked of some sort of either cheap perfume or obnoxious air freshener. If it hadn’t been late, we would have asked for another room. Then again, if it was an air freshener they intentionally used, the next room would have likely reeked as well. My worst experience ever in a Sheraton property. Our clothing retained the odor until washing.

Have stayed here a dozen times, but its getting worn out.

We would have given it a perfect 5 but our air conditioning wasn’t working properly in our room. The living area was cold and the bedroom was hot.

The staff was top notch; professional, courteous, welcoming. The front desk responded immediately to our report of a leaky AC unit in our room. It made the floor wet in about a 1 foot square patch.

We were staying for the "Salute to Veterans Bowl" game. Biggest problem is that with knowing that the hotel was fully book they didn't staff properly. Our room wasn't available prior to the game starting - at 8pm. Which wasn't the biggest issue. Knowing this they should have expected that everyone would be trying to check in at the same time after the game. Unfortunately, they only had one person available at the check in to support ALL of the guests. There was no bottled water available for purchase in the pantry. Our room had many issues. None of the remotes would work on the TV in the suite. The couch was ripped, there was a board on the floor in the kitchen area that kept falling down every time you walked by the area. The room was only moderately cleaned at best. Very poor experience from check in to check out.

Other than One day where Housekeeping DID NOT change the towels OR provide any other service on Monday, my stay was great. What was disappointing was that Housekeeping DID NOT respond to my Phone request to bring towels.

Request the housekeeper to come back in 30 mins and she never returned to clean up the room. Request from the front desk to supply the room with soap twice and request was not filled.

Hotel cancelled the reservation without notifying me. I showed up at the property at 11:30 Pm after my flight was delayed. The lady at the reception simply stated that the hotel was oversold and since I booked thru Expedia they had to way to contact me. No assistance was offered to find another hotel. All the hotels on the area were booked and I had to stay at a one star unsafe hotel 45 min away. I have not event received a refund for the amount I paid.

Great stay. Front desk was attentive and well staffed

My day was pretty good. Check in was a little annoying and confusing because the person working the front desk was on their phone with an earbud in. They were talking to someone else and me at the same time so I wasn't sure what was going on. I had later come back down to the front desk to get help with my phone to figure out why it would not connect to Wi-Fi. She helped me do it but she really had a bad attitude about it. No smile, No thank you. No "No problem sir I can help you with that". Just "It's your last name and your room number". Then they took the phone for me and inputed it and it worked. I was wondering why it worked for them but not me because I know how to spell my own last name and I know my room number. I decided not to stay there anymore and go to another Hilton property as I'm an honors member and have been for years. And it turned out that since this was reserved under my wife's name but it was her maiden name that needed to be put in to the phone along with the room number since she set up the account and it was still in her maiden name. It was really nice of the person at the next Hilton property I stayed out to explain that to me. So why couldn't she do it at embassy? Only to find out the next morning that she was a supervisor. Sad. I love staying at embassy, it's my preference. But that experience might just have me stay at other local properties like Homewood and DoubleTree. The food was not very good. Too much pre-made stuff. Biscuits were horrible

The lady at the front desk was so rude. We came late and she said there is not available rooms since we came late. We paid thru Expedia. We paid $200 and the hotel gave our booked room to someone else. This is terrible experience. The he lady at the front desk was rude and she was explaining how she was right when she gave our room away.

Expecting this stay to be a nice hotel but this was completely opposite even though this is by Hilton this was so disappointing. Check in was at 3pm did not receive my room till a hour later next thing when we got to the room toenail on the floor and stained sheets. The only thing I asked for was some cleaned sheets and it took almost 5 hours to receive after telling them 3 times. But at that point we were already downstairs demanding a new room because we had driven 10 hours from Texas and just wanted new sheets to sleep in. Completely unacceptable especially just for staying one night and to have this a my first Hilton experience is insane. After asking for the manager she had finally given us a new room in including an attitude. Never coming back to any Hilton stays again terrible first experience.

The person that checked us in was wonderful. His name was Tyrell.

The location is ideal for walking around town or to find an eatery of your liking.

Location, night life

I liked the fact the property was walking distance from eatery's, the Riverwalk and the Legacy Museum. It was also in fair distance to Maxwell Air force Base.

Easily one of the prettier hotels we have stayed at!! I love its open lay out so we are not walking through closed long alleys.. it’s refreshing and laudable how they have embraced an open layout.. The rooms are very spacious, clean.. It’s centrally located with the Rosa Parks museum, Legacy museum and Food district in walking distance as is the Riverfront and boating experience...Please, Please.. these museums are absolute must sees!!! The Maxwell Airforce base is literally 5 minutes from the hotel.. The staff were one of the kindest and welcoming crew we have met. They serve a lovely breakfast and also have an Evening Reception!!! Montgomery is a diamond in the rough and as the birthplace of the Civil Rights movement, it should be be on everyone’s map!

The hotel is centrally located in downtown with lots to do within walking distance.

It was a pretty area of Montgomery AL. It was a bit desolate with some homeless people pan handling. The hotel lobby was beautiful. The room was dingy, a bit dirty and in need of maintenance. Parking was initially available. I left for an hour and there was none. Security tried to find some. Ended up parking at a city lot. I was not reimbursed. Overall just a disappointing experience.

Love the breakfast!!! So close to the river and restaurants and the Legacy Center!

Great place to stay while in downtown Montgomery. Love the onsite parking and our room was a suite with two different televisions. Breakfast is awesome as is the happy hour. Right across from the MPAC theater, so super convenient for shows there.

Excellent Location

We always try to stay at ES. But this time was frustrating. AC in the room would only go to 72 degrees and was off when we arrived. It took three hours to cool down to 72 degrees. The location is across the road from the train station (actually just train tracks). Last night I heard at least three trains and they are loud blowing their horn. Parking on ES lot is $25 per night (valet parking not available) and the clerk was not quick to point that out. There's an adjacent public parking lot (same parking lot - check Google Maps) for $10 a night but that's the responsibility of the hotel guest to know before arriving. The clerk only points out that the street parking is two hour limited and a ticket is ~$30. I parked for two nights ($50) (non valet) in the same parking lot that could have cost me ($20). I'll stay at ES elsewhere but not again in Montgomery because of the trains. Also, lesson learned, I'll check for better parking options in the future.

This hotel needs some sprucing up. But the staff was really nice. And the breakfast and happy hour were great!

I loved the location. The ambiance, the staff was awesome. The food was delicious. The omelet chef was the bes. The suite was spacious and clean.

Got food poisoning from the kitchen

Omelets to order in full breakfast.

stayed in Feb for a weekend. rooms were clean, beds comfy. The staff was lacking, asked for towels when the cleaner came, but she was out, never came back as she said. called the automatic service, but again never came. the restaurant downstairs took 45 minutes for a BLT even though we were 1 of 3 tables there. on Sat, even though we have to pay for parking, it was full. staff always on their cell phones when i came down, felt i was interrupting them

the food was not good at all.

Unfortunately I am very upset by my experience here. I felt unsafe in the parking lot upon arrival because there were many people loitering. I worried my car might be broken into. My room was sadly dirty; the outlets, light switches, and wall had sticky gunk on them. There was a piece of hard candy stuck on the bed headboard. There was soap scum on the bathroom floor. When I went down to dinner there was one waitress trying her best to serve the entire restaurant and ordering one dish took upwards of two hours. I hate to complain but I honestly expected far better from a hotel that cost almost $200 a night after fees.

Enjoyed our stay and the hotel bar was nice. Food was great as well.

The parking was pricey- $25 a night. But that was the ONLY negative thing about this property. I’m going to an event in Montgomery next year and will definitely stay here again. The staff was fantastic. The daily breakfast was great; especially the omelet bar. Room was great. Clean and quiet.

Room was very nice a space and no noise slept well. Breakfast was outstanding kudos to the young lady cooking the omelets perfection.