Homewood Suites by Hilton Montgomery

The location is excellent, very quiet and close to a Walmart and shopping center less than five minutes. The issue was every single time we went to the front desk for anything, there was no one there. When we first arrived to check-in, the worker was not there. After waiting for over 10 minutes we found a maintenance guy who called for the front desk staff and was unable to get a hold of him. I joked that he was maybe partying in the pool with guests and he found him out at the pool speaking to hotel guests. Not an issue if it occurred once but each time we went to the front desk there was no one there. Stayed for 6 days and had our room cleaned one time, Room had two tvs and the tv in the living room volume did not work during our entire stay. Each time we went to the front desk to swap out our dirty towels for clean ones when we did not receive housekeeping, there was no one at the desk. We were told towards the end of our stay by one of the employees that the hotel was severly understaffed and was aware of guests complaints of lack of service. That made sense since the first two days had exterior trash cans overflowing with trash for a couple of days. The shining star was the breakfast buffet and the staff that prepared the food were friendly and great to speak to.

Just remember patience and kindness goes a long way. The staff was very helpful and kept their professional composure with every guest encounter.

Our family enjoyed our one night stay here. The staff was attentive and friendly. Our suite was super nice and spacious, the pool was clean, and the breakfast was nice.

This was a pet-friendly hotel that my family and I stayed at on a long cross-country road trip. The pro's- great hot breakfast, helpful front desk staff that moved our room due to a leak, and the room had a kitchenette that was very helpful. Con's- the hallways to and from the rooms were hot but the thankfully the room itself was nice and cool, it is an older building and was evident, bathroom curtain was torn along the top in multiple places, the elevator made a horrible noise when going up to our room that made me literally scared for my safety to go on it anymore during our stay (I literally walked the 4 flights of stairs every single time, even lugging up my suitcase and bags), and there were zero towels in our room that could hold 5 guests. The hotel served its purpose, but will be looking for another when visiting Montgomery.

Staff was so nice and breakfast was amazing! Loved our stay!