Wyndham Grand Executive Center Little Rock Airport

Very clean despite renovations, quiet, very friendly staff, bed comfortable

I left 2 stars solely for the room only. The room was great. Updated and very clean. Everything else about the stay was horrible. It took over 30 minutes to get into our room. Our room was seriously a 5 minute walk from the front desk. When we got to the room neither of the keys would work. I walked back down to the front and waited over 20 minutes while they were trying to get the machine working to key the cards. Still only one of the cards worked. This continued the entire trip. We went to the desk at least 5 times in 2 days just to get new keys because we couldn’t get in the room. We walked into the restaurant at 7:45 where the server rudely informed us they were closing early for New Years Eve so we needed to order drinks and food right away or we wouldn’t get any. She then asked if we wanted our food in to go boxes. She left before we were done eating our meal. We had somewhere to be so it’s not like we were hanging out. We were in a hurry as well. When we were checking out the elevator was not coming up. A worker said they had it shut off for repairs. She radioed down to someone to see if they could cut it back on because we had all our luggage. They replied back that we would just have to take the stairs. So we had to take the stairs down five flights with all our luggage. Why would you work on the elevator right at prime check out time? The manager Sloane was at the desk when I checked out. She was not interested in hearing any of these complaints.

Guest Services staff was pleasant and the accommodations were great.

When we checked in we were advised to park around back and use the door around back to get to the elevators. Key card worked on the door but the door would not unlock. Had to walk all the way around to the front to get into the hotel. DirectTV would not work. There was a message on the screen that stated “In inclement weather service may be interrupted, if no inclement weather contact the front desk.” Contacted the front desk and they said we must not be connecting to the satellite. Sorry.

Terrible stay. First room, TV didn't work at all. Had to move to another room. TV still didn't work, but I didn't want to move again. Lights didn't work. At least half the stuff I the room just didn't function. I'll never stay here again.