SpringHill Suites by Marriott Little Rock

The staff was very friendly and helpful. Breakfast could offer more kid friendly cereal but had a good variety overall. Pool area was very clean. Well lit up parking lot. Will highly recommend & will definitely stay here again.

I was charged $5.00 a night for parking plus tax never ever have I been charged for parking at a hotel, and a $40.00 fee that I was told for Incidental but was charged $60.00 instead that I was told would be refunded nowhere on their sight does it state charge for parking upon reading some of the reviews people were saying parking is free .Also no extra towels or tissue in room we had to ask for these things we were from out of town and should not have to endure such things to see family....And please explain to me what is Incidentals? First time ever being charged for this as well. Springhill, I come to see my family often you will be the last place I ever stay, and I have told my Friends and Family to avoid this establishment ...Horrible horrible horrible

The room was clean, the staff was nice, the beds are okay, the couch bed is extremely not comfortable...my son whose under 100 pounds could feel the springs thru the mattress. The bathroom door was very hard to open once shut/too tight. The kicker was the fire alarm going off early in the morning to wake us up and had to get a 70 year old with a pulled muscle and 3 groggy kids up and down three flights of stairs and then out to the parking lot....only to later find out that it had also happened yesterday and they were trying to figure it out was some faulty alarm...so maybe a system to let people know that so they can plug their ears and not have to leave the room would be great. Didn't even shower, just packed up and took off, because alarm went off twice and I didn't want to be in shower when it happened the third time. Not the best stay at a Marriott b/c of the couch bed, and the fire alarm situation. IF they fix that was clean and good. I wouldn't plan to have more than 4 in a room though.

We had a very pleasant stay, the hotel is beautiful the staff friendly( especially Brandon, who was not only very pleasent but very belpful)beds comfortable, room clean and a goid breakfast. The only negative is that after we were completely checked in and charged we were informed that we needed to be changed $5 for parking (this is not a downtown hotel) i spoks to someone in the morning and was told they would have the manager remove this fee. There is also no mention on the website about parking fees.

I was surprised to be charged for parking.

Our experience started off on the wrong foot with a chaotic check-in process. There was only one person at the front desk and no other staff visible throughout the hotel. To make matters worse, a guest got stuck in the elevator, which caused further delays and confusion. The indoor pool had a strong bleach smell that was noticeable from a distance, and it didn’t appear very clean. On a slightly better note, the breakfast was decent, but overall, the stay was disappointing.

Staff was very friendly the suite was clean and quiet but the pool was gross,slimey and small. Gym was great and breakfast was amazing . Would liked to have a market menu somewhere like in the room though.

They do charge for parking. Just in case you are like me and didn’t read all the details.

It was great until fire alarm was set off just before 2:15am by a group of young women that were up being loud all night up and down the hallway prior to that and then the arm went off. Once everyone returned to their rooms I’m pretty sure that group of young women got the point no one was happy to evacuate their rooms and stand outside in the cold because they shut up the remaining of the night. Aside from that hotel staff were great and friendly. Hotel was clean. Just wish hotel guests would have respect for other guests.

We got stuck in the elevator. It bounced violently multiple times causing us to spill coffee all over ourselves and the floor. After 5 minutes when. The doors finally DID open we were back on the 1st floor

Good and clean

Staff overall were pleasant and accommodating. The only issue I had was bugs entering into the hotel room. I killed 3 bugs in total during my stay. I spoke with one of the staff members and she stated she will inform management. On the other hand, the room was clean. The mattress was not as comfortable especially for a Marriott Hotel stay.

Great beds and bedding. Clean all around.

Clean room

I stayed at the Springhill Suites in Little Rock AR for 3 nights. On my first night, i woke up to open my blinds and a metal rod from the curtains fall on my head. Upon being struck by the metal rod, I discovered my window was invested with numerous small ants everywhere. I contacted the front desk who informed me they are currently sold out of rooms and there is nothing they can do. I requested to be placed in another room immediately fear that the ants would get in my suitcase and clothing and as I had already booked my 3 nights stay. The front desk told me they would send someone up to take a look. When the guy came to me room he sprayed and wiped the ants but also told me I should be moved out immediately. After speaking with him I called the front desk again, they told me they would have a room ready for me around 1pm. At this time I’m upset, my head is pounding and I really just want a refund, but because I booked through Expedia which I how I like to book my travel the hotel told me there is nothing they can do for the metal rod falling on my head AT THERE ESTABLISHMENT and my room being INVESTED with ANTS. I was so shocked by the poor customer service I requested to speak with the manager and I was told they can do nothing either and they wouldn’t be available until Monday. I then requested corporates number where I was given a fake number but eventually found the correct number. I will be pursuing legal action!

Reception staff was very friendly and helpful. Room smelled clean. Sticky substance on ottoman and tub was pretty stained. Everything else very clean.

Yes the room was awesome clean. Staff was so wonderful and kind. We will stay here again.

Aweful, found bed bugs in room and they moved to another room which was worse than the original bed bugs room. Left hotel. Horrible customer service from assistant manager Crystal she refused to talk to me about this issue. 2nd room stunk so bad like cigarettes and had a banging going on all night long couldn’t sleep found that centipede in shower. Only thing great about service here was the gentleman that checked us in Malcolm.

Great staff clean rooms

The staff was friendly, room was clean and spacious. Hotel was quiet.

The room was clean and spacious. The bed was so comfy! I would definitely come back.

Rooms are clean and spacious! The only issue is the noise from the hallways. The doors to the rooms leak noise from the hallways.

Room was decent but the TV didn't work

The room was clean, the staff was nice, the beds are okay, the couch bed is extremely not comfortable...my son whose under 100 pounds could feel the springs thru the mattress. The bathroom door was very hard to open once shut/too tight. The kicker was the fire alarm going off early in the morning to wake us up and had to get a 70 year old with a pulled muscle and 3 groggy kids up and down three flights of stairs and then out to the parking lot....only to later find out that it had also happened yesterday and they were trying to figure it out was some faulty alarm...so maybe a system to let people know that so they can plug their ears and not have to leave the room would be great. Didn't even shower, just packed up and took off, because alarm went off twice and I didn't want to be in shower when it happened the third time. Not the best stay at a Marriott b/c of the couch bed, and the fire alarm situation. IF they fix that was clean and good. I wouldn't plan to have more than 4 in a room though.

Spacious room!

The ac in our room didn’t work. In the first day, someone came to check it. He restarted the unit and we gave it some time. By the time we got back from dinner there was no change. The hotel was booked and we weren’t leaving our family who was in another room to go elsewhere. It was suffocating hot in the room. The lady at the front desk was super helpful and the room itself was great but that no ac really made it hard to be fully comfortable.

Bed and couch was extremely uncomfortable

Room clean, good kitchen area, plenty of space to spread out. Parking was good.

Overall an average experience. The AC unit in the room was very noisy. The bathroom design was just awful (sink was outside the actual bathroom). Breakfast was good, staff was friendly and accommodating.

The staff was friendly, room was clean and spacious. Hotel was quiet.

Brenda that checked us in went above any hotel clerk we've ever had at check in.

The hotel canceled our reservation to accommodate a larger group. They did not offer to comp a

The room and everything was nice. My family enjoyed our stay and would stay again when we come back to Arkansas to visit. Thank you for the great front staff, a young man and young lady I didn’t get their names but they were excellent.

Very clean and spacious. Checked in very quickly and front desk staff was nice.

Great front desk service.

Besides the wait to check in, great visit.

Helpful staff

We were double charged for a room, and the manager was a nightmare.

The kids loved the pool and the view of the lake was beautiful. The lady that checked us in was very nice. We never got the baby bed we asked for twice. But other than that the stay was great.

Great service

Quiet neighborhood

Very convenient access to the Medical District. Friendly staff and very clean. Room Was quiet and was beyond my expectations.

Great service, the location surrounding area didn't seem to be the safest to walk around in the evening. The pool is nice vut needs resurfacing.

Would definitely recommend this property. Only 5-7 mins from State House Convention Center

It was a very nice hotel off the highway. It was clean and quiet. The front desk clerk was very kind even though the computers froze up upon check-in, which wasn’t his fault. He was back up and running in no time. I would definitely stay again.

I really enjoyed my stay. Very clean and the location was excellent

The room was clean and the location was good.

Great property. Awesome friendly staff that met our needs as a group. Super close and convenient to everything. Very safe. We loved it. Breakfast sucked though. No protein whatsoever.

The kids loved the pool and the view of the lake was beautiful. The lady that checked us in was very nice. We never got the baby bed we asked for twice. But other than that the stay was great.

Wonderful lodging location. Great facilities for swimming. Breakfast quarters and options were nice. Staff was wonderful and friendly. Only complaint is the highway is near and can hear traffic noise from room. Other than that, nice location conveniently close to zoo and downtown.

The staff was very friendly and helpful. Breakfast could offer more kid friendly cereal but had a good variety overall. Pool area was very clean. Well lit up parking lot. Will highly recommend & will definitely stay here again.

The hotel was very clean nice and beautiful. The only thing that needed work on was the breakfast wasn’t too many options. Overall My experience was wonderful For my daughter 10th birthday party.

The breakfast was good.

Nice stay. Decent breakfast

Good location. The staff was AMAZING! The property is outdated and breakfast is not the best. Was expecting more from a Marriott chain.

Service was great. Room was clean and quiet despite hotel undergoing needed renovations. Breakfast offerings were lacking.

We had a very pleasant stay, the hotel is beautiful the staff friendly( especially Brandon, who was not only very pleasent but very belpful)beds comfortable, room clean and a goid breakfast. The only negative is that after we were completely checked in and charged we were informed that we needed to be changed $5 for parking (this is not a downtown hotel) i spoks to someone in the morning and was told they would have the manager remove this fee. There is also no mention on the website about parking fees.

Property was very clean, beds were comfortable. Staff were very friendly and we had to leave a day early. We were able to receive a refund for the day we did not stay. Breakfast options could’ve been better. Only complaint

Thanks for an excellent stay, great breakfast and clean accommodation

Great property. Awesome friendly staff that met our needs as a group. Super close and convenient to everything. Very safe. We loved it. Breakfast sucked though. No protein whatsoever.