Name: Sonesta Select Phoenix Chandler
Address: 920 North 54th Street, West Chandler, Chandler, Arizona, United States of America, Chandler, Maricopa County, US
Price range: $53–$96 per night
Rating: 8.5

What guests think

At Sonesta Select Phoenix Chandler, guests praise the convenient I‑10 location and nearby dining, comfortable rooms, and many friendly front‑desk staff, while noting recurring issues with inconsistent cleanliness, occasional maintenance hiccups, and noise in certain rooms or outdoor areas.

Several reviews also mention surprise charges, especially a $5 nightly parking fee, and the lack of complimentary breakfast. Facilities like the courtyard, pool and hot tub are appreciated, though some report cold, dirty, or out‑of‑service water. Overall, expect a convenient, mid‑range stay with comfortable basics and occasionally uneven execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Courtyard, pool and hot tub are highlights for many, but multiple reviews report the hot tub or pool being cold, dirty, or out of service. Parking is a $5 nightly fee, and the lobby Starbucks/market keeps limited morning hours.

Related guest reviews

8

Nichole

Mar 4, 2025

·

Stayed 5 nights

Overall this was a good experience. The staff was amazing and the place was clean. The coffee/breakfast are was only open 2.5 hours in the morning and needs to be open earlier and longer. The pool was freezing and not enough lounge chairs.

8

Sheree

Mar 21, 2025

·

Stayed 8 nights

It was good but they charged $5 a night to park there. I have never, in all the years i have traveled here, been charged for parking

10

Lexie

Aug 18, 2025

·

Stayed 1 night

Inside starbucks was cute

8

Robert

May 22, 2025

·

Stayed 4 nights

Very nice hotel, check in was relatively smooth, room was nice, clean and comfortable. Not used to having to ask for room to be cleaned, new concept I suppose, also, having to ask at reception for coffee for the room..weird! And…what’s up with having to pay for parking? Come on…many other places with comp breakfast and free parking! It was a nice property, but I will find another place to stay next time!

8

Cheryl

Jan 28, 2024

·

Stayed 1 night

Very friendly staff and helpful at check-in, room and grounds were clean, bed was comfy. We were only disappointed that the outside whirlpool/hot tub was not working (water was cold) as we would have enjoyed relaxing there at the end of the day.

8

Gary

Mar 1, 2025

·

Stayed 7 nights

Extra costs were an issue. You had to pay for the breakfast options and parking. The costs were expensive. Room service only on request and they did only what you asked them to do. Otherwise, everything was OK.

6

Michelle

Oct 21, 2025

·

Stayed 1 night

It was a nice hotel and a nice, clean, comfortable room. The only thing that would prevent me from staying there again is no complimentary breakfast, you have to pay for it. I also couldn’t find water to use for drinking or for the little coffee maker in the room. I also docked a few stars because you have to pay to park in their own parking lot, which is over the top in my opinion. Hotel staff is friendly.

8

ANN

Mar 5, 2025

·

Stayed 6 nights

Nice hotel. Gorgeous courtyard. Close to freeway, restaurants, and all other kinds of stores. Even let us check in early. But.... Very few lounge chairs around the pool and several of those were broken. They only service your room when asked. We asked, they forgot. Seating in courtyard needed cleaning/recovering.

6

Melvin

Apr 8, 2025

·

Stayed 9 nights

Hotel advertised a heated pool. Water was very chilly. I went to the front desk to inquire what temperature do they heat the pool. Front desk contacted maintenance person who said 80 degrees. There was no way the pool was 80 degrees. We stayed 10 days during our stay there was no change in temperature. It was very chilly and could not utilize the pool for most of our stay.

6

Thomas

Apr 10, 2025

·

Stayed 3 nights

It was weird. !st room had a terrible cleaning fluid smell, so they got me another room and it was better. Recommend you not get a room facing parking lot. Idiots with extremely loud motorcycles revving at 4 am Saturday night for 20 minutes. Thankfully, they were gone by Sunday night. The canteen was only open between 7-10am and only served breakfast sandwiches and cereal all at ridiculously high prices $10-$14. Can't even get a Coke after that time! For same price you can get a hot breakfast at Bisbee Breakfast Club about 50 feet from hotel, which was very good.

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Cleanliness

Feedback is mixed: some guests found spaces clean, but many report dirty showers or bathrooms, stained carpets/linens, odors (smoke or pet), and inconsistent housekeeping during stays.

Related guest reviews

8

nicole

Aug 19, 2025

·

Stayed 4 nights

Parking is $5/night. The room wasn't really clean–I had to request it be vacuumed again because there was visible food on it. There was a lot of hair all around the room and on the towels, and the fridge was dirty. The staff was nice and friendly, and this is a convenient location.

6

Paula

May 2, 2024

·

Stayed 2 nights

When i arrived in my room there was a used soap sitting on my bathroom sink. No new bars of soap was left. Also no instructions were left about obtaining towels when they didn’t service my room because of my dog. Also there were two different pee marks on the wall of the bathrooms. Like someone peed on the wall and no one wiped it off the wall. Discussing!

4

DARRIN

May 1, 2025

·

Stayed 1 night

Had to disinfect the room, as it looked and felt dirty. Dirty fingerprints on the light switches. A long strand of hair stuck to shower wall. Nob to control temperature was missing and froze our beverages. Red stain on carpet near front of room. Curtains would not slide all the way open and sliding glass door to balcony was grossly dirty.

6

Corazon

Oct 24, 2024

·

Stayed 2 nights

The location is very good, near freeway, lots of restaurants and stores around the area. My only complaint is, the shower is very dirty. It needs a lot of attention. If I could only post pictures here, I would to show how dirty it is. One of the pillowcases was stained.

2

Todd

Aug 15, 2025

·

Stayed 2 nights

Staff were unhelpful and room was dirty

4

Farbod

Aug 14, 2024

·

Stayed 1 night

Shower had pink and yellow stains that could be rubbed off. Comforter under sheets had yellow stains.

4

Jessie

Apr 11, 2024

·

Stayed 1 night

The front staff and coffee/bar staff were amazing. The room smelled horrible. Like Vegas old smoking room. The front staff gave me air freshener . I cleaned the AC vents, which were disgusting, sprayed freshener but still smell lingered. Shower was dirty with pink colored slime all around eyes and walls. Trash cans were left by my door from start to finish. This facility needs to up its game in cleaning staff 💯

4

Erika

Dec 5, 2024

·

Stayed 1 night

I have stayed here before and it’s been fine. This time around, the room was disgusting and I was charged for parking. Sorry but you’re not a resort and your parking is around restaurants and Sam’s club. There’s enough parking, don’t see a reason for this. The shower was so gross, dirt and nasty things on the wall and honestly all the walls in the room needed a wipe down. Just shows carelessness for your property. I don’t see how this ever was a diamond property with AAA like ever. Will not stay again.

6

Therese

Mar 12, 2024

·

Stayed 1 night

We received a room with a broken sofa bed and had to move to another room. The second room sofa bed was fine but the restroom was rundown; vent falling from roof, bathtub stains, floor had dust buildup, fan was loud.

6

Craig

Jan 31, 2024

·

Stayed 1 night

Have stayed here before and enjoyed it. This time around everything was fine except for the "filthy" shower. Floor of shower was dirty, glass was dirty and long black hair everywhere...disgusting!! if I had not unpacked all my luggage and was not exhausted, would have asked for room change.

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Rooms

Rooms are generally spacious and comfortable with good beds, blackout curtains, and some balconies/courtyard views, though a number feel dated or have maintenance issues like noisy A/C, key/door glitches, or occasional highway/pool noise.

Related guest reviews

8

James

Jul 7, 2025

·

Stayed 2 nights

Smells like cigarette smoke in the rooms.

10

Susan

Mar 1, 2025

·

Stayed 1 night

Very nice hotel with a great view of the pool and the courtyard

8

Christine

Feb 24, 2025

·

Stayed 1 night

We enjoyed our stay, despite 2nd floor guests being very loud well into the night. The room was spacious and bed was cozy.

8

Pete

Jul 8, 2024

·

Stayed 2 nights

Staff was amazing! Linens and bedding had stains. The room needed better upkeep.

10

Meredith

Mar 24, 2024

·

Stayed 1 night

The property was clean and a good location for us. It was baseball season so there were a TON of people at the hotel and our room was switched from 2 Queen beds to a Queen and sleeper sofa. They were kind enough to discount the room rate as a result. All the front desk staff were very helpful. The A/C was loud and the bathroom fan was also loud - I noted that for them at checkout so they can fix. The pool was nice and food was closeby.

10

Cope

Jul 14, 2025

·

Stayed 1 night

The room was arranged kinda goofy, but it quiet, clean, comfortable, well-lit, good access and parking, the cooler worked well and it had great room-darkening shades. Will definitely stay there again if the occasion arises!

10

Erik

Jan 13, 2025

·

Stayed 2 nights

Really appreciated the black out curtains to ensure a good sleep. Quiet and modern, was a really nice stay.

10

Lisa Ann

Jul 13, 2025

·

Stayed 3 nights

Modern and smelled great!

6

Elliott

Feb 19, 2025

·

Stayed 5 nights

Great location. Nice room. Noisy and a bit run down.

6

Racheal

May 12, 2025

·

Stayed 2 nights

Property a bit rundown. Noticed things in the room that indicated missed details in cleaning. Was surprised about the small frig without freezer, considering it’s important appliances to have in a city with 100+ temps. Neighborhood felt safe. Was surprised to have had to pay parking fee considering it wasn’t a busy neighborhood.

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Service

Staff are frequently described as friendly, accommodating, and efficient, but multiple reviews note slow or problematic check‑ins, unfulfilled requests, and occasional rudeness or understaffing.

Related guest reviews

10

Jason

Aug 30, 2025

·

Stayed 2 nights

I stayed here a hole month recently. This is probably one of the best places I have stayed absolutely amazing staff very accommodating and helpful with all my needs and I really want to give a shout out to the front desk staff I have never been treated like and respect like the way did me from a hotel and just want to give you guys once again a big THANK YOU from the bottom of my heart you all are great

10

Robert

Nov 3, 2024

·

Stayed 1 night

I came in on a light light and add problems with my rental car pick up, I ended up getting an Uber to the hotel. It was late and the front desk man was waiting for me as he had accounted for me now being there yet. What excellent service!

10

Jacky

Apr 6, 2025

·

Stayed 1 night

Breanne is so nice and accommodating!

10

Tina

Nov 11, 2023

·

Stayed 1 night

Excellent customer service at check in. Room was clean and comfortable. Hotel location is great. Highly recommend staying here.

2

Nash

May 22, 2025

·

Stayed 1 night

Dirty lobby. Lots of dogs allowed. The staff were rude during check-in. Felt like an inconvenience.

2

Kelley

Mar 9, 2025

·

Stayed 1 night

Super rude customer service as I was checking in ans rooms weren’t ready and wouldn’t allow a one hour late check out !!!! Will never come back and beds are so uncomfortable and super stained Because of no rooms ready at 6pm I was super late to my event !!

10

Kayla

Nov 10, 2025

·

Stayed 1 night

Front desk staff at check in and check out were so amazing and personable

8

Cheylene

Feb 26, 2024

·

Stayed 2 nights

Everything about this place was great, other than my room wasn’t cleaned during my week long stay.

8

shelia

Jul 28, 2025

·

Stayed 5 nights

We had a great week here. After the slow check-in, everything else was good. The front desk person, LaToya, was very helpful and friendly. This is an old hotel, but clean and quiet. They always had ice water on hand. it was close to a lot of restaurants. I would stay here again

8

christine

Aug 15, 2023

·

Stayed 3 nights

I've stayed here before and really liked it, so I stayed again. It was fine, but my room was NEVER cleaned! I stayed from Wed to Sat am, and was told that they only cleaned the rooms every 3 days! Had to ask for toilet paper! They also had left dirty laundry in a large hamper in front of the elevator. No vacuuming of the rug, either. What the heck?????

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Location

Very convenient off I‑10 with lots of restaurants and shops nearby; several guests also noted the area felt safe.

Related guest reviews

10

Richard

Mar 30, 2024

·

Stayed 5 nights

Convenient to everything

10

charles

Nov 25, 2023

·

Stayed 3 nights

Great location right by the freeway, restaurants galore, multiple grocery options. Facility is clean and affordable. Great place to stay in AZ.

10

Paul

May 5, 2025

·

Stayed 5 nights

Property in a very accessible location!

10

Lisa

Aug 29, 2025

·

Stayed 2 nights

Convenient to shopping, dining and freeway access

10

Karen

Jan 27, 2025

·

Stayed 3 nights

The property was clean and quite and has a great location

8

Mary Ethelwyn

Nov 10, 2024

·

Stayed 2 nights

Close to restaurants and shopping. Staff was nice and accommodating. Easy access to the freeway. Close to the airport.

10

Fadia

Mar 22, 2025

·

Stayed 4 nights

Location was excellent and the hotel was lovely.

10

Seth

Nov 17, 2024

·

Stayed 2 nights

Excellent hotel for the price, especially compared to others in the area. Clean room, comfortable beds, lots of pillows, AC works good, staff was friendly - let us check in early without notice. Great area! Lots of shopping, safe, lots of great restaurants

8

Brianna

Mar 24, 2025

·

Stayed 1 night

Good place to stay and a good location.

8

Jeff

May 15, 2025

·

Stayed 1 night

Great location, right off I-10. Very close to a few restaurants. A nice, affordable hotel.

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Dining

No complimentary breakfast; on‑site options are limited, short‑hour, and often viewed as pricey, though a lobby Starbucks is noted. Many guests chose nearby restaurants instead.

Related guest reviews

8

Nichole

Mar 4, 2025

·

Stayed 5 nights

Overall this was a good experience. The staff was amazing and the place was clean. The coffee/breakfast are was only open 2.5 hours in the morning and needs to be open earlier and longer. The pool was freezing and not enough lounge chairs.

10

Lexie

Aug 18, 2025

·

Stayed 1 night

Inside starbucks was cute

8

Bruce

Jan 31, 2025

·

Stayed 1 night

This is a very nice hotel that seems new and up-to-date. I have no problems with its physical accommodations. I do have a problem that I felt nickel and dimed. When we checked in, I was charged a fee to park my car. The desk clerk apologized for it. I noticed when someone else complained about the parking fee in a review, the hotel responded that parking fees are an industry standard. I disagree. I have never paid a parking fee unless I was staying in an urban setting where parking is at a premium. I don't ever remember paying for parking at a hotel in a suburban setting. We also missed a complimentary breakfast. Some of the other locations of this brand have complimentary breakfast and this one reportedly did so in the past. I couldn't figure out if there was one. The breakfast room is set up like most places that have complimentary breakfast and the menu follows those places; there is just a charge for every item. To summarize, these charges where just an annoyance that were not apparent when the reservation was made.

8

Tracy

Apr 1, 2025

·

Stayed 2 nights

Would have preferred if there was an onsite bar and breakfast included

4

Jamil

Aug 19, 2025

·

Stayed 1 night

Breakfast service and selection needs to improve a lot!

6

Michelle

Oct 21, 2025

·

Stayed 1 night

It was a nice hotel and a nice, clean, comfortable room. The only thing that would prevent me from staying there again is no complimentary breakfast, you have to pay for it. I also couldn’t find water to use for drinking or for the little coffee maker in the room. I also docked a few stars because you have to pay to park in their own parking lot, which is over the top in my opinion. Hotel staff is friendly.

10

Christopher

Jul 29, 2024

·

Stayed 1 night

Was a great over night stay. Everything within walking distance. Still have to pay for breakfast even though the Hotels app has the breakfast option for $10 per person.

10

David

May 1, 2025

·

Stayed 1 night

I appreciated the efficiency and friendliness of the staff It's disappointing that there is no complimentary breakfast. Not impressed with what is available for purchase.

4

Susan

Aug 2, 2025

·

Stayed 1 night

Disappointed that there was charge for early arrival and a charge for parking and no breakfast included but available for purchase, but a quaker oats single serving bag was $5.

6

Thomas

Apr 10, 2025

·

Stayed 3 nights

It was weird. !st room had a terrible cleaning fluid smell, so they got me another room and it was better. Recommend you not get a room facing parking lot. Idiots with extremely loud motorcycles revving at 4 am Saturday night for 20 minutes. Thankfully, they were gone by Sunday night. The canteen was only open between 7-10am and only served breakfast sandwiches and cereal all at ridiculously high prices $10-$14. Can't even get a Coke after that time! For same price you can get a hot breakfast at Bisbee Breakfast Club about 50 feet from hotel, which was very good.

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Month	Average price
January	$109
February	$146
March	$157
April	$101
May	$82
June	$58
July	$60
August	$70
September	$82
October	$92
November	$99
December	$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $57	15 $57	16 $57	17 $54	18 $57	19 $57
20 $54	21 $54	22 $54	23 $54	24 $54	25 $57	26 $57
27 $53	28 $54	29 $54	30 $54

Su	Mo	Tu	We	Th	Fr	Sa
				1 $66	2 $78	3 $78
4 $66	5 $66	6 $66	7 $66	8 $66	9 $96	10 $96
11 $66	12 $66	13 $66	14 $66	15 $66	16 $78	17 $78
18 $66	19 $66	20 $66	21 $66	22 $66	23 $78	24 $78
25 $66	26 $66	27 $66	28 $66	29 $66	30 $78	31 $78

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Hearing Courtyard Or Pool View)

Room, 2 Queen Beds (Courtyard Or Pool View)

Suite, 1 King Bed, Accessible (Mobility Tub One Bedroom)

Room, 1 King Bed with Sofa Bed (Courtyard View)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible (Mobility Hearing Roll in Shower)

Deluxe Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible (Hearing)

Deluxe Room, 2 Queen Beds

Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed (One Bedroom)

Room, 1 King Bed, Accessible (Mobility Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sonesta Select Phoenix Chandler

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