Name: Holiday Inn Express & Suites Phoenix - Mesa West by IHG
Address: 1405 S Westwood, Mesa, Arizona, United States of America, Mesa, Arizona, US
Price range: $80–$193 per night
Rating: 7.75

What guests think

At Holiday Inn Express & Suites Phoenix - Mesa West by IHG, guests praise the friendly, accommodating staff and note clean, updated rooms, while feedback varies on breakfast quality and occasional maintenance or access issues around the property.

Several reviews cite noise from hallways or loud AC units, and report broken blinds, key or lock problems, and sporadic outages affecting entrances or an elevator. Breakfast is often considered good with plenty of options, though others found it subpar, crowded, or missing favorites. Overall, expect friendly service and a generally decent stay with some inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with a small fitness room and occasional operational issues. Guests reported side entrances not working, an elevator outage, limited front parking, hot water problems, and crowded amenities.

Related guest reviews

10

David

Aug 1, 2024

·

Stayed 1 night

Nice property, nice breakfast area that was kept fully stocked, small workout facility, but provided towels, some free weights and a couple of treadmills. Overall, it was a great deal for an overnight stay while traveling through with a refreshing breakfast.

2

Markell

Jul 22, 2024

·

Stayed 5 nights

None of my keys worked, so had to keep going to the front desk

6

Sven

Mar 24, 2023

·

Stayed 1 night

No milk at breakfast, elevator out of service, needs refurbishment

4

Montresa

May 17, 2023

·

Stayed 3 nights

Problem with check in 1st Room had plumbing issues an was lil water draining from toilet then they put us in room right next door to that an that also ended up getting our things wet again they moved us again Ima need some money back

8

Michelle

Oct 17, 2023

·

Stayed 1 night

Antonio was so nice and very helpful. He had a rough day as they had an emergency and something happened so there was no hot water. He made me aware of that beforehand and was very courteous. They were working on the problem all evening. I told him it was fine and we would keep our reservation. My daughter had just had surgery so that is why we were staying. He made sure we were comfortable.

10

Roger

Mar 30, 2025

·

Stayed 1 night

Side entrances were not usable for guests to enter. We had to go around to the front main doors. Not much parking at the front entrance.

4

melinda

Jul 14, 2025

·

Stayed 4 nights

Night manager was friendly and provided quick service. Hotel and room were pretty clean, however the room was very damp, key cards failed frequently, and breakfast was awful. My main complaint is that the day staff replaced our room key without any identification or even questioning our name. This is a serious safety risk.

6

Carole

Jan 23, 2024

·

Stayed 1 night

I don't like to sugar coat. Check in was not great. I was on a scooter and i had to go back to desk 3 times because key would not work. Finally, on the 3rd try the manager came down because he didn't believe me. He tried and of course didn't work. He said the battery was dead. So he replaced it and got us in, but keys still didn't work. Went out for a couple hours and came back to get keys and it still took 4 tries to get it to work. Then, we felt like we couldn't leave because we wouldn't be able to get back in. I like the motel. Beds are very comfortable. We have stayed at this motel many times and will again, but hope they get door locks fixed. This is the reason for a 3. I wish we would have gotten a new room.

4

Angela

Apr 27, 2024

·

Stayed 1 night

Great front desk staff but that’s where it stopped — the room had a strange smell, the sink didn’t drain, and the fitness room had no space to actually do the weights that were available.

4

Tammie

Oct 13, 2025

·

Stayed 1 night

First room had a bathtub full of dirt and hair. Had to change rooms. The side access doors on 2nd floor do not work (one had tape over it), so you can only exit on the side of the building. The desk attendant was very helpful and tried to help the situation. All of these things were out of his control and he did his best to make things right for us. But I would never stay here again.

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Cleanliness

Cleanliness feedback is inconsistent: many found rooms very clean or spotless, but several noted dirty tubs, lingering odors (including smoke or strong cleaning scents), residue or grime in areas, and drainage or plumbing issues.

Related guest reviews

4

Orrin

May 30, 2025

·

Stayed 4 nights

The sheets were not cleaned when used. And the tub had hair in it.

8

larry

Oct 26, 2024

·

Stayed 1 night

Overall very decent however the odor from fumigation was unpleasant. Some rooms are worse than others, i tried two. The 2nd was better but not great.

6

Daniel

Mar 13, 2025

·

Stayed 4 nights

This place needs a deep clean! Tub and sink drains back up. Every corner of the room was dirty. Our window shades would not go up and it had so many holes from being sun baked it was crumbling into pieces. The breakfast was adequate but no where to sit on the weekends. Would not recommend.

4

Brandon

Mar 2, 2025

·

Stayed 3 nights

Hall ceiling panels not clean. Bathroom doorknob had been replaced and door was left marked up. Bathroom smelled soiled.

4

Noel

Sep 7, 2025

·

Stayed 1 night

The hotel was dark and dirty. Reeked of cigarette smoke in the lobby when you walked in. The staff was nice and friendly. The rooms were loud. The AC unit in our room was very loud and every time it kicked on sounded like it was going to explode. The breakfast was less than sub par. No juice. They had bottles of Sunny D and a community jug of milk. Spend a few more dollars and save yourself from a crappy hotel.

6

Michele

Aug 31, 2023

·

Stayed 3 nights

We stayed here while moving our son from California to his first apartment for college. It was close and convenient to his place. The hotel itself was just ok. The property seemed safe. The hallways had a bad smell and our room was just ok. It wasn’t as clean as I would have liked when we arrived. There was a film on the floors and marks you could tell weren’t mopped very good or with a dirty mop. The fan didn’t work in the bathroom and it was hard to breathe in such a small area with all the steam from a shower which then billowed out into the room and made everything moist. All in all it was just ok. I would stay there again if I had to but with so many other options literally on the same street I would probably try somewhere else even if it cost a little more.

6

Belinda

Oct 29, 2023

·

Stayed 3 nights

Staff on 2nd shift very friendly. I slipped in the tub due to cleaning solution left in tub. Air conditioner very noisy.

10

Jill

Jul 30, 2025

·

Stayed 3 nights

The room was spotless, the maid service was great. Checking in and out was very convenient. My only concern is the tub was slippery, but we had no accidents.

4

Tammie

Oct 13, 2025

·

Stayed 1 night

First room had a bathtub full of dirt and hair. Had to change rooms. The side access doors on 2nd floor do not work (one had tape over it), so you can only exit on the side of the building. The desk attendant was very helpful and tried to help the situation. All of these things were out of his control and he did his best to make things right for us. But I would never stay here again.

6

keith

Dec 26, 2025

·

Stayed 2 nights

The table had a scratch on it and the room smelled like wet dog, no housekeeping and I stayed about 12 hours at the hotel in my 2 days. I couldn't handle the wet moldy dog smell. Staff was nice the only person there I saw. I understand the holidays but I paid 200 dollars for this. I'll be staying at a different place for now on. I frequent Arizona from California a lot

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with good beds and some modern updates, but several guests mentioned hallway or AC noise and maintenance issues such as broken blinds or faulty locks.

Related guest reviews

10

Jennifer

Sep 12, 2024

·

Stayed 1 night

We loved the room and would stay again. Bed was great.

10

Scott

Jul 14, 2025

·

Stayed 1 night

Noisy people in hallways, sounded like service people with raised voice during evening and morning. Some bad language in Spanish.

4

Rachel

Jan 2, 2025

·

Stayed 1 night

Very loud AC

6

Daniel

Mar 13, 2025

·

Stayed 4 nights

This place needs a deep clean! Tub and sink drains back up. Every corner of the room was dirty. Our window shades would not go up and it had so many holes from being sun baked it was crumbling into pieces. The breakfast was adequate but no where to sit on the weekends. Would not recommend.

8

Steve

May 14, 2024

·

Stayed 1 night

Blinds were broken, and I had asked for a shower chair, but never got one. Other than that it was good.

10

Gregory

Jul 30, 2023

·

Stayed 1 night

Everything was where it should be. Clean and modern place.

10

Steve

May 20, 2024

·

Stayed 1 night

The blinds in our room are not operable for the 2nd time.

4

Noel

Sep 7, 2025

·

Stayed 1 night

The hotel was dark and dirty. Reeked of cigarette smoke in the lobby when you walked in. The staff was nice and friendly. The rooms were loud. The AC unit in our room was very loud and every time it kicked on sounded like it was going to explode. The breakfast was less than sub par. No juice. They had bottles of Sunny D and a community jug of milk. Spend a few more dollars and save yourself from a crappy hotel.

10

Tawnie

May 9, 2025

·

Stayed 1 night

Very clean rooms. Comfortable beds and pillows. Good service.

6

Carole

Jan 23, 2024

·

Stayed 1 night

I don't like to sugar coat. Check in was not great. I was on a scooter and i had to go back to desk 3 times because key would not work. Finally, on the 3rd try the manager came down because he didn't believe me. He tried and of course didn't work. He said the battery was dead. So he replaced it and got us in, but keys still didn't work. Went out for a couple hours and came back to get keys and it still took 4 tries to get it to work. Then, we felt like we couldn't leave because we wouldn't be able to get back in. I like the motel. Beds are very comfortable. We have stayed at this motel many times and will again, but hope they get door locks fixed. This is the reason for a 3. I wish we would have gotten a new room.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and accommodating at check in and during stays. However, a few guests reported rude daytime interactions, key handling concerns, and inconsistent problem resolution.

Related guest reviews

10

Melody

Jul 25, 2024

·

Stayed 1 night

I must say, I come here often for work and am always happy with my stay. I dont eat the breaksfat but have seen it looks great. But my last stay last week was extra awesome. I made a dumb mistake in my booking and the staff handled the issue, taking care of it and me with such courtesy. I really appreciate how they helped handle my mistake and got me checked in. I really appreciated their kindness and efficiency..

8

Trisha

Oct 31, 2025

·

Stayed 1 night

Clean room. Friendly staff at front desk.

2

Kristin

Feb 5, 2023

·

Stayed 1 night

Staff was rude and would not honor resrervation simply because I lived within 25 miles of property.

4

Jeffrey

Oct 12, 2024

·

Stayed 1 night

The morning desk staff are horrible!!!! As I was checking out this morning around 9:40am I went into the dining area to grab an egg to take with me. That women literally ran from behind her checkin desk to get right in my face to tell me breakfast was over at 9:30 and I had to leave!!!! No one was there to clean up the breakfast area, nothing at all. People were still eating. She just felt the need to approach me like that for some reason. I have never experienced such a vulgar person. I will never go back. Sad as HI express has much better staff in the best!!!

10

Aarika

Dec 23, 2025

·

Stayed 3 nights

Room was clean. Courteous staff. Nice place to stay

8

Michelle

Oct 17, 2023

·

Stayed 1 night

Antonio was so nice and very helpful. He had a rough day as they had an emergency and something happened so there was no hot water. He made me aware of that beforehand and was very courteous. They were working on the problem all evening. I told him it was fine and we would keep our reservation. My daughter had just had surgery so that is why we were staying. He made sure we were comfortable.

4

melinda

Jul 14, 2025

·

Stayed 4 nights

Night manager was friendly and provided quick service. Hotel and room were pretty clean, however the room was very damp, key cards failed frequently, and breakfast was awful. My main complaint is that the day staff replaced our room key without any identification or even questioning our name. This is a serious safety risk.

10

Daniel

Aug 9, 2025

·

Stayed 3 nights

Great hotel. Clean. Attentive staff. There to visit our granddaughter and her boyfriend

10

Darlene

Feb 25, 2024

·

Stayed 1 night

Got early check in and late check out, we were stranded due to our airline going out of business. Complimentary cold water to drink. Staff was very accommodating. Just lovely.

10

Brenda

Nov 12, 2025

·

Stayed 1 night

The staff was all so nice definitely staying here again

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AI-generated summary based on recent guest reviews

Location

Location is convenient for highways and nearby destinations, and several guests felt the area was safe and quiet.

Related guest reviews

10

Shahid

Dec 6, 2024

·

Stayed 3 nights

Nice place, quiet and great staff

8

Dennis

Jan 18, 2025

·

Stayed 1 night

Staff was friendly, area was wuiet

10

Collette

May 12, 2023

·

Stayed 4 nights

Staff were great. Easy access to the highways. Clean modern rooms

8

Michael

Sep 9, 2023

·

Stayed 1 night

Staff was pleasing at check-in. Rooms were comfortable but a little unsettling with the yellow and blue paint. Fridge worked but temp was preset a little higher than I'd like. TV reception was pixel filled. Good breakfast with variety of hot and cold foods. Great spot for me on a one-night stay. Any longer and I think some little things such as lack of any place to hang a towel near shower and the pump soap would begin to grate. Good location

10

Calvin

May 5, 2024

·

Stayed 1 night

Safe

8

Alisa

Apr 26, 2025

·

Stayed 1 night

Safe and clean. Decent for one night. Breakfast was good.

6

Michele

Aug 31, 2023

·

Stayed 3 nights

We stayed here while moving our son from California to his first apartment for college. It was close and convenient to his place. The hotel itself was just ok. The property seemed safe. The hallways had a bad smell and our room was just ok. It wasn’t as clean as I would have liked when we arrived. There was a film on the floors and marks you could tell weren’t mopped very good or with a dirty mop. The fan didn’t work in the bathroom and it was hard to breathe in such a small area with all the steam from a shower which then billowed out into the room and made everything moist. All in all it was just ok. I would stay there again if I had to but with so many other options literally on the same street I would probably try somewhere else even if it cost a little more.

2

Robert

Sep 23, 2024

·

Stayed 1 night

They had me purchase another night. Then immediately turned around and “Evicted” me from the room. The hallway smelled like cigarette smoke and with no proof. The staff decided to blame me. I was the youngest person on the floor renting a room. I don’t smoke. Yet. There was no arguing with the lady. She not only didn’t allot a warning without further action. She had no reason other than my age to choose me to blame. I was allowed to pay for a night. And within 20 min. Was told to leave and that I “lost the money” The bed was comfortable, shower was warm, area was nice, night staff was helpful, it was a great stay. All until the day time lady targeted me.

10

Rhonda

Jul 2, 2025

·

Stayed 1 night

Closest to our daily destination and breakfast was good

8

zack

Apr 23, 2024

·

Stayed 1 night

good hotel, convenient, a bit dated

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AI-generated summary based on recent guest reviews

Dining

Breakfast reviews are mixed: many enjoyed a good selection and tasty options, while others found it subpar, crowded, short on items, or missing favorites.

Related guest reviews

10

Rosa

Jul 25, 2025

·

Stayed 3 nights

The room was cleaned daily and fresh towels were provided. Breakfast was delicious.

10

Donald

Oct 9, 2023

·

Stayed 1 night

Staff was very nice breakfast provided was great

10

David

Aug 1, 2024

·

Stayed 1 night

Nice property, nice breakfast area that was kept fully stocked, small workout facility, but provided towels, some free weights and a couple of treadmills. Overall, it was a great deal for an overnight stay while traveling through with a refreshing breakfast.

6

Richard

Aug 29, 2025

·

Stayed 2 nights

I booked Holiday Inn Express because I lover the cinnamon rolls and they did NOT have them.

4

Tana

Feb 24, 2024

·

Stayed 3 nights

Overall cleanliness was good. The breakfast needs work. Fresher items. I believe my wife and I got sick from the hard boiled eggs. Better quality food prep is in need.

10

Jeff

Mar 24, 2025

·

Stayed 3 nights

The staff was very nice and friendly. There were plenty of breakfast options each morning.

4

Noel

Sep 7, 2025

·

Stayed 1 night

The hotel was dark and dirty. Reeked of cigarette smoke in the lobby when you walked in. The staff was nice and friendly. The rooms were loud. The AC unit in our room was very loud and every time it kicked on sounded like it was going to explode. The breakfast was less than sub par. No juice. They had bottles of Sunny D and a community jug of milk. Spend a few more dollars and save yourself from a crappy hotel.

4

melinda

Jul 14, 2025

·

Stayed 4 nights

Night manager was friendly and provided quick service. Hotel and room were pretty clean, however the room was very damp, key cards failed frequently, and breakfast was awful. My main complaint is that the day staff replaced our room key without any identification or even questioning our name. This is a serious safety risk.

10

Martha

Mar 3, 2025

·

Stayed 1 night

Staff was amazing, the rooms and hotel very clean, and the breakfast was wonderful with many options. We had a wonderful stay!

10

Rhonda

Jul 2, 2025

·

Stayed 1 night

Closest to our daily destination and breakfast was good

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AI-generated summary based on recent guest reviews

Month	Average price
January	$135
February	$190
March	$206
April	$121
May	$101
June	$86
July	$79
August	$76
September	$86
October	$112
November	$138
December	$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $108	19 $108
20 $98	21 $104	22 $119	23 $130	24 $123	25 $154	26 $161
27 $103	28 $82	29 $109	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $160	3 $160
4 $107	5 $80	6 $115	7 $119	8 $123	9 $145	10 $146
11 $107	12 $101	13 $124	14 $107	15 $124	16 $132	17 $159
18 $123	19 $124	20 $141	21 $142	22 $160	23 $193	24 $173
25 $120	26 $117	27 $137	28 $137	29 $112	30 $109	31 $137

Holiday Inn Express & Suites Phoenix - Mesa West by IHG

Prices for Holiday Inn Express & Suites Phoenix - Mesa West by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Standard Room

Standard Room, 1 King Bed, Accessible (Comm & Mobility, Accessible Tub)

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express & Suites Phoenix - Mesa West by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

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FAQs about Holiday Inn Express & Suites Phoenix - Mesa West by IHG

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