Extended Stay America Suites - Phoenix - Mesa

The location of the hotel was convenient and the staff was friendly. Overall, the facilities were old and just okay. There were stains on the carpet and the bedding comforter was very thin. The shower curtain was too short so the shower head had to be angled at a certain way to avoid getting water all over the floor. There was also a small amount of water leaking behind the toilet. The room key could not open the doors on the back or sides of the building so it was a little inconvenient when having to park very far away from the main entrance when no spaces were available in the front.

Very minimal amenities. No ice maker, no necessary items for kitchen. Smoke alarm went off 3 times in middle of the night. No pool or lobby area. Very minimal breakfast and one morning no coffee made. Hotel for out of town workers, not families.

Originally given an unmade room that smelled of cigarettes. Next room was much better but the kitchen was banged up. No icemaker in the hotel was a disappointment. Breakfast was a joke.

Laundry is far to expensive

Large room with small kitchen. Kitchen supplies must be ordered through front desk. Hotel does not have ice. Coffee is only available in the morning. Mattress was average. Staff was friendly, but sometimes hard to get a hold of. Room was clean, and the area felt fairly safe. Large TV was nice.

The patio area is only open from 8am to 8 pm. No designated smoking area. Staff made me get off patio because I was out there by myself @ 9 pm told me to smoke in parking lot

I did not like that we could only use one entrance into the building. I did not like that there was limited parking in the front. I parked in the back and could not enter through the side doors and I had to carry my luggage all the way around the building. The lighting was not as lit too and I feared I might get mugged. But the rooms were nice, quiet, and the beds/pillows were heavenly. The atmosphere was pleasant, the smell was fresh as I stepped into my room. A cleaning lady checked on us in the morning, and she was not annoying but more like a motherly check up and I loved that she gave us a caring smile and told us to have a wonderful day. I would come back to this place if I'm in the area again.

Kitchen was not supplied with basic items advertised. Breakfast provided was bad coffee and stale packaged breakfast bars

No kitchen items in a full kitchen unit, no ice machines, rooms very outdated, paint chipping of walls, stains on kitchen counter, bed and chair very uncomfortable and staff seemed very rude.

My wife and I spent two days here in late April 2025 while in Mesa for a family matter. The room was very no-frills. Only one bed had access to the lamp and phone, and there was no coffee maker, utensils etc in the room. On the kitchen counter there was a sign stating if we called the front desk they would deliver a big bag of kitchen equipment, but this was untrue and I had to lug it myself from the desk to the room. There were no USB ports anywhere, the TV only has cable and the bed was okay at best. But it was VERY good quality for the price.

Gross carpet in the room. Sticky something on carpet area by the bed. Swivel chair for desk in the room dirty with mystery stains. Smell of smoke in my non-smoking room was so strong that I had to wear a mask because I am allergic. Ended up having to sleep overnight in my car because I could not stand the smell. Refused to even give me a refund for this terrible "experience".

When we checked in could clearly see that the place was pretty run down. there was some sort of dried flowers in the sink which lead me to believe it was not very clean. it was hidden by the horrendous paint covering the bathroom counter and shower. I immediately wiped everything down with clorox wipes and was ready to suck it up for a few day until.... my husband woke up in the middle of the night and comes back to bed and says there were cockroaches scurrying in the backroom when he turned on the lights. I could not sleep after that and worried they would get into my bags etc. In the morning I planned to go to the desk and see what they could do. Since I could not sleep I woke up before dawn and got ready. I am totally freaked out by bugs so was going to make sure none with in my crocs before putting them on. Well i didn't have to look inside because one was on the outside. After flinging that across the room I went downstairs but not before i saw another in the corner. I took a pic to show the desk person. She didn't even bother to look and said she didn't blame me and I'd get refunded for the 3 additional days i would not be staying. still haven't seen the money. i am now charged for this dump and another hotel. hoping they do the right thing and refund me. avoid this place unless you want to bring home roaches.

Room smelled like skunk. Was weird liquid stains on the walls. Surface where dirty. Homeless people smoking right outside the lobby doors.

All the staff I was in contact with were pleasant, helpful, and efficient. I realize that replacing carpet is expensive, but the hall carpet and my room carpet were pretty disgusting.

We were happy. It was quiet and we would come back again. Very clean. Better than some were around the same price.

The entire building smelled like marijuana, our room smelled strongly of bleach, the bathroom was very clearly not cleaned (hair on floor and in shower, toilet seat was dirty), all pillows were stained and didn’t have pillow cases, mattress appeared to be very old based on the look of it and being able to feel every spring in it, no hot water (which staff knew about and did not tell us until we decided to check out early due to the awful conditions)

The room smelled of smoke.

Location. Rooms clean and simple

My overall stay was less than average but you get what you pay for. During my stay the fire alarm went off 2 mornings in a row starting at about 6am- going all day, it was very nice waking up in a panic for 2 days straight. The overall cleanliness is non-existent. Blood splatter in the bathroom, the bed sheet was inside out and fitted to the bed, the carpets were smelly, there was an awful smell coming from the drain. We lost power for about 2 hours one night but that was a city issue. I also had a cleaning crew come into my room to do maintenance on the A/c which was not ideal, it took about 10 min and it was the whole hotel. I decided to go get free breakfast one morning about 7 am and they have a cute small breakfast muffins but all of the hot coffee was gone and the front desk assistants were no where to be found. Overall this hotel has lots of traffic, not very clean and not very safe. 2/5 stars for convenience and price.

Carpets were stained, filthy, and sticky feeling when walked on. The room smelled mildewed, the kitchenette was broken down, with tore up counters. The curtains wouldn’t close, and the tub wouldn’t drain, so we showered standing in dirty water.

The water coming from the shower was cold even when set on hot , the water coming from the kitchen sink was hotter

The hotel had a funky smell. The shower faucet dripped all damn night I couldn’t sleep. The hotel seemed sketchy like it had bed bugs so I couldn’t sleep.

Property served its needs. Chose this hotel because of price. Room was clean. Furniture was old, dated and scratched but still usable. Recliner in room was broken. AC worked find. First morning no hot water but front desk said they had someone working on it. Hot water was back on by the time i was back in my room. Couldnt find TV remote. Bed was comfy. Overall hotel was fine if all you need is a place to sleep.

The room was a little run down. Chips in the counter to the kitchen area. Bathroom door squeaking when shut. Plaster chipped behind bathroom door. Otherwise, it was nice and quiet.

I wasn't impressed. Furnishings were worn down. Had kitchenette but no utensils plates coffee pot etc was available. Concerned about clientele hanging around the parking lot. Ad said breakfast included - yeah, coffee and a packaged muffin. Convenient location, fairly quiet.

It's an older property with some renovations. However, bathroom shower is chipped and flaking, faucets are bubbly and chipping. Drain was full of gunk. One hotplate in the kitchen area was sticking up when I got in the room, and underneath was old food. Bed was extremely uncomfortable. The hotel advertised breakfast. That consisted of coffee,nutrigrain bars, instant oatmeal packets and a few pre packaged muffins. Probably won't return.

The bed was not very comfortable, small bed for a queen

Someone next to me left their dog in the room all day and night, it kept barking and whining, so no rest

My wife and I spent two days here in late April 2025 while in Mesa for a family matter. The room was very no-frills. Only one bed had access to the lamp and phone, and there was no coffee maker, utensils etc in the room. On the kitchen counter there was a sign stating if we called the front desk they would deliver a big bag of kitchen equipment, but this was untrue and I had to lug it myself from the desk to the room. There were no USB ports anywhere, the TV only has cable and the bed was okay at best. But it was VERY good quality for the price.

Room 129 needs a new battery for the smoke detector it kept beeping through out the night. Not the best nights sleep,

A good hotel with great staff members!

Manager rude slow to provide accommodation

Bed comfortable and room clean. Night staff was rude when I asked for repair to a tub faucet that wouldn’t turn off. Upon returning at noon, the day manager and front desk came to check it out and gave me a different room very cheerfully. Made this a great experience.

Alyssa at the front desk was amazing. Very knowledgeable and helpful. If in the area highly recommended this location

Had to wait about 15minutes at the fromt desk before i could check-in because there was no one there, and at check there was still no one i just ended up leaving the key at the front desk.

We have come here several times and we like it. It’s clean and nice corner rooms if you get them. Alisa works at the front desk and she is always so helpful and kind! Great customer service from her - always! She is part of the reason we come back. If needed, we can always count on her to be helpful and knowledgeable for any needs we have. Thanks Alisa!

Check In was very smooth. No problems

We got off our flight and went straight to the hotel and they put us as a no show. Told us they didn’t have a room, and then said they do have a room but couldn’t take our payment because of a night audit. We were basically told to leave they couldn’t help up. I was with my son and elderly mom, we had just traveled from Michigan and it was 4am our time when we arrived. My mom wasn’t even allowed a restroom when we asked, like I said we just drove straight from the airport. We were left stranded with everything being sold out around us. We had to sleep in the car. The woman at the desk was rude and not concerned what so ever. I asked her if we could go to sleep and pay in the morning but there were no options for us. I told her I have my child and mom and we are exhausted!!!! Great way to start a vacation. We are currently sitting in our car and can’t find a hotel even though they did in fact have a room. The receptionist was the most unprofessional person, she could have handled things so much differently.

Christopher checked me in.. handled my questions and my missing remote with .. with a smile!!! Your rooms are nice and A/C was nuxe and cool...Great Stay im fanna book another night! And I myself was a front desk clerk 20 plus years ago for a hotel by Disneyland...so THANK YOU FOR ALL YOUR STAFF

The property is not like pictures showing in website its way different, need to retake pictures, and when i grab this hotels say breakfast included but is no breakfast there. Bath no counter tops to put your personal thighs. But I impressed with the general manager i think her name is Lilian She's so great and friendly she helps what you need s , And girl work ar evening she always have colored hair she's helpful to all people's needs anything.....

Liked that stores and restaurants where all within walking distance.

Very nice place. Plenty of good places nearby. Very good parking ,slightly disappointed no pool breakfast included could’ve been better customer service was really good, very quiet inside and out of facility

Not a good area too much activity going on at night

Great hotel in a great location

The property made me feel unsafe; there was people who lived in their own vehicles parked outside camping. There was only one entry into the facility and one elevator to floors. Upon checking in there was a guy that followed me into the elevator and followed me off my floor. I was traveling alone and I stayed near the exit doors until he disappeared around the corner. Then I found my hotel room. I was there for work training and I only left my hotel to go to work and come back. Never left room to explore hotel and its amenities.

Perfectly great and good location

Convenience stores nearby

The location and shopping close by.

Hotel was full of questionable people. Transients in the parking lot. Multiple room with backed up plumbing. Was changed from a room with a sink with standing nasty water in it , to a room that the toilet wouldn’t flush in. Worst hotel experience I’ve had in a while. Didn’t feel safe enough to have my 9/12 year old walk to the car in the parking lot alone. If you’re a homeless and you need some friends to scrounge up for a room for the night then this is your place. If you have a family try somewhere else.

Place looks nice from outside, kinda very run down inside. Lots of unusual people hanging around outside.

Liked the refrigerator/freezer size; property condition was decent, but not 5 star; cleanliness was fair, but the microwave had shredded cheese under the turntable; breakfast options were less than expected - coffee, muffins, & Nature Valley Bars were the choices. Also, you had to contact the front desk for any tableware or pans needed - kitchenette was not stocked.

Upon arrival getting into the building was a little tricky. But check in was smooth and easy. The cleanliness of the room we stayed in was poor. Hair in the shower, pee on the bottom of the toilet. Overall old/outdated feeling to the room. Poorly decorated. However the AC/heater worked and the bed was comfortable. There listing states they have a breakfast but it’s just coffee, muffins, and oatmeal. A poor excuse for a breakfast. We ended up having to go out and get something. By the time we got down there there was next to nothing left. Seems like it’s a come first thing in the morning or you won’t get something. For a one night stay it worked but I will not be returning.

Very minimal amenities. No ice maker, no necessary items for kitchen. Smoke alarm went off 3 times in middle of the night. No pool or lobby area. Very minimal breakfast and one morning no coffee made. Hotel for out of town workers, not families.

No breakfast

I wasn't impressed. Furnishings were worn down. Had kitchenette but no utensils plates coffee pot etc was available. Concerned about clientele hanging around the parking lot. Ad said breakfast included - yeah, coffee and a packaged muffin. Convenient location, fairly quiet.

It's an older property with some renovations. However, bathroom shower is chipped and flaking, faucets are bubbly and chipping. Drain was full of gunk. One hotplate in the kitchen area was sticking up when I got in the room, and underneath was old food. Bed was extremely uncomfortable. The hotel advertised breakfast. That consisted of coffee,nutrigrain bars, instant oatmeal packets and a few pre packaged muffins. Probably won't return.

I love the location. The continental breakfast literally at the main entrance of the hotel next to the entryway trash can left a lot to be desired. When sitting at the foot of the bed, the front rails of the bed come up like a see-saw. The faucet continued to run though the water was turned off. The attendant tries to help but it seems to be beyond her control.

Kitchen was not supplied with basic items advertised. Breakfast provided was bad coffee and stale packaged breakfast bars

No coffee maker in room, no ice bucket, no blow dryer. A granola bar is not offering breakfast.

When I got to the room it had people stuff there and so I went to get another room they told me there was no room ready I had to wait. it was around 6 pm so I waited 30 min to get my room. Then they told me there was no pillow case ready. so I waited for pillow case 45 min. Then there was no (HOT WATER) I had to take a cold shower and I was staying for 2 days (ROOM WAS CLEAN) and also there no ( BREAKFAST ) just Coffe