Name: Holiday Inn Phoenix-Mesa Chandler by IHG
Address: 1600 South Country Club Drive, Mesa, Arizona, United States of America, Mesa, Arizona, US
Price range: $81–$198 per night
Rating: 8.25

What guests think

At Holiday Inn Phoenix-Mesa Chandler by IHG, travelers frequently highlight friendly, accommodating staff, comfortable rooms, and a large, resort‑style pool area that feels relaxing, with a convenient location just off the freeway.

Common downsides include road noise in freeway‑facing rooms and some tired or worn areas of the building and exterior. Guests repeatedly mention hot tub outages and elevator issues, along with occasional room quirks like weak water pressure, finicky AC, and privacy‑limiting bathroom doors. Cleanliness is often praised but inconsistent, with a few reports of dirty rooms or bugs, and deposit refunds can be slow. Overall, expect solid value and friendly service if you can overlook aging features and intermittent maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large pool area is a highlight and frequently praised; however, the hot tub is often reported lukewarm or out of service, and elevator reliability is a recurring issue. Some guests also note laundry machines down and limited parking at busy times.

Related guest reviews

10

Melissa

Sep 5, 2024

·

Stayed 1 night

Very quiet and comfortable beds. Loved the pool.

6

Ryan

Jan 27, 2024

·

Stayed 2 nights

Whenever I stay at this property, the washer and dryer is almost always out of order. Just really annoying.

8

Richard

Jun 16, 2025

·

Stayed 2 nights

It was nice and clean but needs an update in the hallways. Ir seemed dark and a little old in the hallways. Also the underside of the pool waterfall needs to be a little better maintained but there was a lot of fun things around the pool to do it was too hot to play and I wish the pool was open later

8

Jessica

Jul 23, 2023

·

Stayed 1 night

I did not like the parking. Very limited.

8

Shannon

May 23, 2025

·

Stayed 1 night

Love the pool area . The staff was extra helpful and kind. Bed was super comfy! The breakfast, however, was not worth the money, even if the staff was and the Jacuzzi was lukewarm super disappointing was one of the things I was looking forward to at the hotel.

6

Bradley

Oct 22, 2024

·

Stayed 3 nights

We were disappointed that the pool heater was broken during our stay, and the hot tub heater worked off and on...I was told that parts were on order. No breakfast unless you want to pay $15.99 for instant reheated food. Very loud when trying to sleep, but it is right off a major highway. 1 working elevator, so we waited a lot for that. Beds were comfortable.

6

Brian

Jun 27, 2024

·

Stayed 1 night

The hotel has been there a while, the building looks a little old sometimes you get an old smell when the building old, the rooms were kept up nice, the pool was out of service, the staff was nice and pleasant, the dining restaurant was good. The one thing I liked about it it had truck parking on the west side of the building but you have to be careful getting into there, that's good for a downtown Phoenix hotel. Overall I rate this hotel a 3 plus star.

10

Jamie

May 26, 2025

·

Stayed 1 night

The pool area felt like I was at a resort, it was well maintained and better than the pictures. The rooms were spacious and clean and incredibly comfortable. The breakfast buffet was hot and had lots to choose from, the service was amazing!

4

John

May 17, 2025

·

Stayed 1 night

Sketchy elevator, poor water pressure, bathroom layout is really poor, loud traffic.

8

Kevin

Feb 18, 2025

·

Stayed 1 night

We had a pleasant stay. Room was very clean, comfortable and exactly what we needed. Only issue was they only had one elevator running. So you had to wait quite a while to catch one. And the housekeeping uses the same elevator so it was pretty busy. Was very convenient on and off the freeway. Just didn’t like opening up my window and seeing a lot of bird droppings on the side of the wall. Maybe it’s time to power wash your building and get the birds under control. Pool looked nice and big. Probably won’t stay again. It’s an old hotel! But they do a good job of keeping it clean.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe very clean rooms and public areas, but cleanliness is inconsistent, with reports of dirty bathrooms or rooms and occasional bugs (including roaches). Exterior areas can appear unclean or weathered in places.

Related guest reviews

10

Cheryl

Jan 30, 2025

·

Stayed 3 nights

Rooms were very clean and service was great

6

Mary or Charles

Aug 7, 2025

·

Stayed 1 night

The location is great but the property is a bit worn out. Staff very nice, the shower had hair and caulk mold in it. The bathroom light is automatic, no way to keep it off in the middle of the night so you don't get blinded during a visit. Good to have wifi, but it was a pain to get logged in, the 'directions' need improvement.

4

Edna

Jan 8, 2023

·

Stayed 19,364 nights

Almost lost my balance when saw cockroaches in bathroom. Could have had a heart attack was so upset. Cockroaches in the room. Hot tub jets didn’t work. No follow up after moved rooms regarding cockroaches.

10

Jessica

Dec 28, 2023

·

Stayed 1 night

Hotel was very clean. The rooms were very clean as well.

10

Rene

Feb 26, 2025

·

Stayed 2 nights

The room was very comfortable and clean.

10

Vianey

Jul 9, 2023

·

Stayed 1 night

Everything was okay with the exception of finding a coackroach in the bathroom.

10

Joe

Mar 2, 2025

·

Stayed 1 night

Easy check in. The room was clean and the property is close to everything we came to Arizona for. I would stay here again.

2

Jason

Dec 17, 2022

·

Stayed 1 night

There was roaches in the room

8

Kevin

Feb 18, 2025

·

Stayed 1 night

We had a pleasant stay. Room was very clean, comfortable and exactly what we needed. Only issue was they only had one elevator running. So you had to wait quite a while to catch one. And the housekeeping uses the same elevator so it was pretty busy. Was very convenient on and off the freeway. Just didn’t like opening up my window and seeing a lot of bird droppings on the side of the wall. Maybe it’s time to power wash your building and get the birds under control. Pool looked nice and big. Probably won’t stay again. It’s an old hotel! But they do a good job of keeping it clean.

4

Jennifer

May 5, 2025

·

Stayed 1 night

One of the beds was broken. The room was dirty and there were dead bugs in the bed

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, but several guests mention freeway noise, dated décor, and design quirks such as frosted sliding bathroom doors. Water pressure and AC controls can vary, and some rooms face unappealing rooftop views.

Related guest reviews

6

Robert

May 6, 2024

·

Stayed 3 nights

We stayed there 3 nights and they never cleaned our room, replaced towels etc. We went to the restaurant during dinner hours. We ordered soft drinks and after a 30 minute wait they never came back so we left and went to another restaurant. The bar was busy but we were the only ones sitting at a table that we could see. The bathroom had slidding doors so you really didn't have privacy. The breakfast was fantastic! The room didn't stay at a comfortable temperature . It was either to hot or to cold.

6

Mary or Charles

Aug 7, 2025

·

Stayed 1 night

The location is great but the property is a bit worn out. Staff very nice, the shower had hair and caulk mold in it. The bathroom light is automatic, no way to keep it off in the middle of the night so you don't get blinded during a visit. Good to have wifi, but it was a pain to get logged in, the 'directions' need improvement.

2

John

May 19, 2025

·

Stayed 1 night

Poor water pressure, sketchy elevator and the exterior is in poor condition.

6

Tamara

Mar 24, 2024

·

Stayed 6 nights

The pool was really nice. The hotel room bathroom had a sliding frosted glass door that didn't lock. It was practically see through with the lights on and very awkward for a family of 4.

8

Jerry

Nov 8, 2023

·

Stayed 1 night

Didn’t like the view out the window,you could see the ugly roof with looked like broken down ac unit

8

jonnie

Apr 14, 2025

·

Stayed 3 nights

The front desk were super nice. The only problems were NO ICE MACHINE on our floor. And our room was really loud to the highway outside.

4

Cara

May 5, 2025

·

Stayed 2 nights

This is a decent hotel but not like the pictures. Lobby is nice but the rooms are small and need updating.

8

Peter Anthony

Mar 25, 2023

·

Stayed 3 nights

Liked the bed and bathroom A little noisy by the freeway

10

David

Jan 18, 2024

·

Stayed 2 nights

Great property. Great rooms. Very clean. A little older. Seems like they might be updating it but it's still really nice. Better than any of the other properties in the area. Balconies are a nice touch. Will definitely stay here again

8

Daniel

Apr 7, 2025

·

Stayed 2 nights

The stay was good. The rooms and location are ideal. The only issue I had was the noise from the close by freeway. My room was facing it and the noise bled into the room.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and efficient, though a minority report rude or unhelpful interactions and slow responses to issues. Several guests were frustrated by deposit holds or refunds and difficulty reaching the hotel by phone.

Related guest reviews

10

Felicia

Apr 10, 2025

·

Stayed 1 night

Girl at the front desk checking us in was fabulous went above and beyond

10

Russell

Mar 31, 2025

·

Stayed 2 nights

Very friendly reception staff. Quick registration and helpful suggestions.

2

Robert

Mar 28, 2025

·

Stayed 1 night

Wife could not make her flight from Maine to Phoenix due to security only having one line open due to failures. Tried calling at least seven different numbers trying to get ahold of the hotel. All went to new reservations only. So I had to make another reservation for Friday. When I told the front desk about they were no help at all. The first reservation was for a room with two queens and the one for Friday was for a king bed. They did offer to let me stay in the queen room with no refund for the extra cost. They said I would have to check out then back in for the king room. THEY OFFER A HOT BREAKFAST. I WAS INFORMED THAT WAS ONLY INCLUDED WITH CORPORATE RESERVATION. SO BREAKFAST WAS ANOTHER 20 DOLLARS. WILL NOT STAY HERE AGAIN

8

Jacqueline

May 15, 2024

·

Stayed 1 night

I have NEVER had a hotel take as long as this one to release my deposit and I stay in a lot of hotels. I stayed on a Saturday night, it’s Wednesday and they still haven’t released it and I always leave my room very clean. There were what sounded like kids partying in one of the rooms in my hall. The hotel handled it pretty quick. I was kinda disappointed there was no bathtub but the room was clean and the cleaning people while walking through the hall to leave were very nice and the front desk girl that I saw on both of my stays is extremely sweet

10

Leann

Oct 28, 2023

·

Stayed 1 night

The staff, very friendly and polite.

10

Carlos

Sep 10, 2024

·

Stayed 1 night

Front Desk was amazing. No complaints at all

10

Beverly

May 5, 2023

·

Stayed 2 nights

Desk staff were excellent. We got breakfast vouchers and food was very good. Rooms were clean, spacious and comfortable and room service was very good. There’s several areas in the lobby to sit on sofas or comfy chairs and spacious, comfy dining room that is spread out for a quiet, area for your family. Convenient freeway access and beautiful, large pool area with tables and chairs. Highly recommend.

2

Elizabeth

Aug 7, 2024

·

Stayed 1 night

the girl working behind the desk hates her job, she didn't greet me or acknowledge me while I stood in front of her waiting to check in. Attitude from the gate when I said hello. I asked about a balcony she said no you're on the first floor. Okay well when I went to the room that she gave me it was dirty. So I called her she said in a very annoyed voice front desk. I explained it was still dirty she said come up to the front. She gave me a room on the 2nd floor with a balcony. Mind you it's 112° right now in Arizona. Showers drain is on the up slope so it doesn't drain they have a squeegee in there for you to actually squeegee the water to the drain. This is ran down needs an update and they've definitely need to fix the drains in their shower. The bed was comfy though I can't say it wasn't but the front desk attitude was less than spectacular.

10

Javier

Aug 13, 2025

·

Stayed 2 nights

This Holiday Inn was great. Staff as always, has been great and good to me and my Family.

10

Alice Paje

Jun 17, 2025

·

Stayed 4 nights

The staff was very friendly and helpful with restaurants around and places to visit.

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AI-generated summary based on recent guest reviews

Location

Convenient off US‑60 and close to Mesa and Chandler errands, with easy access to shops and restaurants. Road noise affects some freeway‑facing rooms.

Related guest reviews

8

Denise

Oct 20, 2023

·

Stayed 1 night

Just needed a place to sleep for one night. The staff ay check in and check out were great. Hotel is right off the freeway, gas and convenience stores just around the corner. Room was clean. Large parking lot although you may have to park far if checking in late as there aren’t many spaces near the entrance.

8

Tyler

Oct 27, 2024

·

Stayed 1 night

Loud near the Freeway

6

Mary or Charles

Aug 7, 2025

·

Stayed 1 night

The location is great but the property is a bit worn out. Staff very nice, the shower had hair and caulk mold in it. The bathroom light is automatic, no way to keep it off in the middle of the night so you don't get blinded during a visit. Good to have wifi, but it was a pain to get logged in, the 'directions' need improvement.

10

Paul

May 10, 2024

·

Stayed 1 night

Easy access to us 60 and near decent restaurants. Beds are comfortable and other quests were quiet and respectful

8

Eddy

Sep 20, 2024

·

Stayed 2 nights

Location

8

Peter Anthony

Mar 25, 2023

·

Stayed 3 nights

Liked the bed and bathroom A little noisy by the freeway

10

Eugene

Feb 9, 2024

·

Stayed 3 nights

Convenient location for my work in the area.

6

Charles

Nov 30, 2023

·

Stayed 3 nights

Staff was friendly and properly was fine. Road noise was easily heard in room.

10

Perla

Jul 28, 2025

·

Stayed 1 night

Fast check in, Convenient location, clean and modern .

8

Bradly

Apr 15, 2025

·

Stayed 3 nights

It was centrally located to all our destinations. Elevator doors could use a little work, but overall nice place

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AI-generated summary based on recent guest reviews

Dining

Breakfast buffet often earns strong praise for variety and attentive service, though it is typically not complimentary and some question the value or dietary options. Dinner receives mostly positive comments.

Related guest reviews

6

Robert

May 6, 2024

·

Stayed 3 nights

We stayed there 3 nights and they never cleaned our room, replaced towels etc. We went to the restaurant during dinner hours. We ordered soft drinks and after a 30 minute wait they never came back so we left and went to another restaurant. The bar was busy but we were the only ones sitting at a table that we could see. The bathroom had slidding doors so you really didn't have privacy. The breakfast was fantastic! The room didn't stay at a comfortable temperature . It was either to hot or to cold.

8

Erin

Mar 28, 2025

·

Stayed 2 nights

The room was pretty clean minus the shower needing some work. It does not provide a shuttle to and from the airport but came up on the search that it did when I was looking for hotels. The breakfast was $15 and since I’m GF and DF I would be eating things like fruit, juice, hard boiled egg if they had them. I can do that with a continental breakfast but I’m not paying $15. I wish I would have known that ahead of time.

10

Peter

Apr 30, 2024

·

Stayed 2 nights

The pool area was special. The breakfast was best ever. Attention to detail and willingness of staff to accomodate special requests.

6

Brenda

Mar 3, 2025

·

Stayed 2 nights

The hotel was ok. I would say decent. It looks like they have updated it. Wish it had been cleaner because we found dinner plates from the last person and the tv remote didn’t work. We asked for it to be fixed and they never did. Also breakfast should be included IMO. Would stay again though

8

Leslie

Oct 22, 2023

·

Stayed 2 nights

Overall, it was a nice stay. The hot tub was not working, i was extremely upset. Hot tubs are a msin criteria for booking a hotel. We have to come down to Phoenix again in February but we will NOT stay at this hotel. You should have free breakfast also. The coffee wasn't good.

8

Shannon

May 23, 2025

·

Stayed 1 night

Love the pool area . The staff was extra helpful and kind. Bed was super comfy! The breakfast, however, was not worth the money, even if the staff was and the Jacuzzi was lukewarm super disappointing was one of the things I was looking forward to at the hotel.

10

Toni

Oct 20, 2024

·

Stayed 3 nights

Friendly staff and great breakfast buffet

10

Jamie

May 26, 2025

·

Stayed 1 night

The pool area felt like I was at a resort, it was well maintained and better than the pictures. The rooms were spacious and clean and incredibly comfortable. The breakfast buffet was hot and had lots to choose from, the service was amazing!

10

Dawn

Feb 6, 2024

·

Stayed 1 night

The breakfast was amazing, would highly recommend!

10

Joshua

Feb 16, 2024

·

Stayed 2 nights

Property was very clean, staff was great especially the staff at breakfast. Free breakfast vouchers were a huge plus.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$147
February	$181
March	$205
April	$123
May	$93
June	$81
July	$78
August	$78
September	$97
October	$115
November	$141
December	$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $125	16 $133	17 $101	18 $106	19 $104
20 $91	21 $94	22 $122	23 $126	24 $148	25	26
27 $113	28 $81	29 $114	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $155	3 $151
4 $135	5 $90	6 $123	7 $119	8 $111	9 $155	10 $155
11 $144	12 $102	13 $119	14 $103	15 $106	16 $147	17 $145
18 $142	19 $107	20 $110	21 $114	22 $117	23 $198	24 $163
25 $137	26 $95	27 $104	28 $103	29 $98	30 $143	31 $133

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room

Premium Room, 1 King Bed, Pool View

Standard Room, Multiple Beds, Roll-In Shower (Mobility Accessible)

Standard Room, 1 King Bed

Premium Room, 2 Queen Beds, Balcony, Pool View

Premium Room, 1 King Bed, Balcony, Pool View

Premium Room, 2 Queen Beds, Pool View

Standard Room, 1 King Bed, Roll-In Shower (Mobility Accessible)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Phoenix-Mesa Chandler by IHG

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Prices for upcoming dates