Name: DoubleTree by Hilton Tucson - Reid Park
Address: 445 S Alvernon Way, Tucson, Arizona, United States of America, Tucson, Arizona, US
Price range: US$111–US$321 per night
Rating: 8.3

What guests think

At DoubleTree by Hilton Tucson - Reid Park, guests often highlight welcoming staff, the attractive pool and courtyard, and a convenient spot by Reid Park and the University, but experiences vary because accommodations span a newer tower and older exterior-entry buildings.

Rooms are described as comfortable by some, yet many report dated decor, noisy or underperforming air conditioning, and occasional maintenance issues. Cleanliness feedback is mixed, with several noting clean rooms while others cite musty odors, pests, or worn furnishings. Broken ice machines and sporadic hot tub or facility closures appear in reviews; some guests also mention parking security concerns and that exterior rooms can be hard to navigate. Overall, it suits travelers seeking convenience and outdoor space, provided they verify room location and recent maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, courtyard, and gym are frequently praised. Repeated issues include broken or scarce ice machines, occasional hot tub or facility closures, confusing wayfinding, and some parking security concerns.

Related guest reviews

8

Bridget

20 Jun 2025

·

Stayed 3 nights

Need microwaves in the rooms. And do a better job at not letting the hallways flood from the ice machines.

4

Kelly

26 Jul 2025

·

Stayed 3 nights

This hotel has seen better days. We had a clogged shower and a broken AC. Even after moving rooms, the AC was barely effective. We requested housekeeping to come mid-stay and they asked a time to come back and never did. We also were informed that the pool was closed due to someone defecating in the pool, which was apparently untrue, but someone had defecated in the hot tub. All of the ice machines were broken except the 9th floor. We accidentally left a phone charger behind and we were informed it was available for pick up. We arrived to pick it up and the front desk acted totally clueless. Even after I showed receipts about the message to come pick it up and the description of the item. So I suspect someone wanted it and took it and the front desk staff covered for them. Just not a good time all around.

6

Kammia

26 Jan 2025

·

Stayed 2 nights

This property is was not as disabled friendly as I would have liked. The elevator was broken during our stay, and unfortunately the accessible rooms close to the front desk were already taken. Which meant we had to walk very far to the back of the property.

10

glenn

15 Jun 2025

·

Stayed 6 nights

A very nice pool, Spa, weight room . Always clean

10

John

19 Aug 2025

·

Stayed 2 nights

Decent hotel with a great pool. Good value.

10

Anthony

16 Apr 2023

·

Stayed 1 night

Overall I highly recommend. The only downside was the parking. If you go out and come back late it may take awhile to locate a parking space. Plenty of parking on my arrival not so much later in evening.

10

Rebecca

27 Jul 2025

·

Stayed 5 nights

Loved the pool and fitness center and all the staff was super friendly.

2

Linda

25 May 2025

·

Stayed 1 night

Overall very disappointed in our stay. The lack of security or responsibility for our car being broken into speaks louder to the experience than then chinsy wall decor or ‘adjustable shower’ that is marketed as a luxury experience. While the room was adequate the furnishings were dated. We were nickeled and dimed for basic things such as WiFi which would be something I would expect from a high end property. And if the Hilton name demands a premium it should deliver on a true premium stay. When confronting the hotel staff about the break in I was told to talk to the local security who said I could report the situation to the police and “I think I scared them off now so it’s all good.” A theft is a theft and we trust there to be an inherent sense of security when you pay this much to stay at a ‘premium’ accommodation. No cameras, no locks on the fence, nothing but a dismissive tone and an overconfident security guard.

10

Nancy Ann

23 Aug 2025

·

Stayed 3 nights

Great place! Loved the pool.

10

LISA

3 Apr 2025

·

Stayed 3 nights

Very clean and up to date! Restaurant was very nice for breakfast. Workout room, pool and hot tub was very nice!

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Cleanliness

Feedback is mixed: many note clean rooms and public areas, while others mention musty odors, stains, pests, and worn carpets or fixtures.

Related guest reviews

8

Marco

3 Aug 2025

·

Stayed 3 nights

The hotel is very nice overall. We enjoyed the onsite restaurant. The service was great except for the first day when we were almost double charged for our stay. I had prepaid through Hotels.com and the hotel argued that it was only partially paid. Luckily i had my receipt, and after being persistent was not charged extra. The room was clean overall, however smelled moldy. Im sensitive to smells so wrote it off as a me problem. The bed was very comfortable, the room air conditioning was great, and the bathroom was clean. We did notice a crack in the ceiling above the shower where there was past? water damage. The last morning we were there before checking out, we noticed the the crack in the ceiling was dripping water from the room above. Overall i was pleased, however, if we stay again, i would ask to move rooms if i saw or smelled anything amiss. We reported the leak when we checked out.

10

Reyanna

5 Jan 2025

·

Stayed 1 night

This was a very clean and safe spot to stop during our roadtrip. We can always count on DoubleTree when we're on the road

10

petrut

11 Aug 2024

·

Stayed 1 night

Very comfortable and clean. Thank you!😊

8

OLGA

7 Jul 2025

·

Stayed 1 night

During our sleep time I felt little crawlers o my body… the bed linens need to be disinfected or washed better… my husband and I could not sleep or rest well.

10

Marjorie

17 Apr 2025

·

Stayed 1 night

Very clean and updated property. Arrived late at night and the staff was very accommodating and welcoming. Front desk morning staff didn’t give off those vibes. Don’t remember getting a smile from them. All busy looking down at whatever they’re doing. Dined in and the staff there was very pleasant and welcoming. Food was very good. Overall, had a wonderful stay!

6

Willem

18 Jun 2025

·

Stayed 1 night

4th floor smelled like mould. Hotel is dated and needs an upgrade

2

Oscar B.

29 Apr 2024

·

Stayed 2 nights

We didn't like that we found a cockroach in my room.

2

Dalila

27 Aug 2025

·

Stayed 3 nights

Room was dirty , shower was leaking and part of ceiling was open in shower . Curtains had stains all over them. Will never stay here again .

6

Tiffany

15 Jun 2025

·

Stayed 1 night

Our air conditioning wasn’t working. I let the front desk know, but nothing was done. With 100 degree weather you would think they would check to make sure the air conditioner was working. There was also a bug in our bed, we were told they were short on house keeping, so I’m guessing this means rooms aren’t going to get properly cleaned. There was a group of people smoking in the pool area and no one told them to stop. I’ve stayed here many times and never had a bad experience until now.

10

Pedro

5 Jul 2025

·

Stayed 3 nights

Room was clean, easy check in and check out. Staff was friendly and always greeted when coming back to the hotel after a day out

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Rooms

Experiences vary between the tower and exterior-entry wings. Guests cite dated decor, noisy or underperforming AC, and maintenance quirks, though some find rooms comfortable and spacious.

Related guest reviews

4

Michael

3 Aug 2025

·

Stayed 4 nights

Ac didn't work the entire 5 days we were there.

6

Dietrich

5 Jul 2025

·

Stayed 1 night

Very noisy a/c. Everything else was just ok

6

Susana

19 May 2025

·

Stayed 2 nights

Definitely needs an upgrade. The light fixtures in our bathroom were pretty dirty & in bad shape. They definitely need to be changed. Tiles were missing around the bathroom window. Our room was far from the lobby, so it wasn’t convenient when we ordered takeout and our driver left it in the lobby. Also, the location of our room was not located directly to the courtyard so we had to walk a little.

4

Ryan

11 Mar 2024

·

Stayed 1 night

This was the most misleading booking I've ever had on this Hotels.com. The hotel represents itself as an "upscale hotel", 4 star property in a high rise building. However, unless you select the "mountain view" or possibly others, be aware that you are relegated to what is at best a 2.5 star motel that is around the back side of the building (see photos). None of the pictures or descriptions show anything like this. I'm sure if you stay in the tower this place is fine, but there is no way to know that you are not getting what is advertised until it's too late. In addition, the room had a number of other problems: - Back of building felt secluded and unsafe compared to the main lobby entrance. - Dirty floors. All of our feet were black after an hour in the room. - Back door opened to a courtyard full or orange trees. This would have been nice, but there were fallen rotten oranges all over the ground. - Room smelled, probably from the next item. - No toilet exhaust in the bathroom. Just an operable window above the tub. It was cold outside who wants to open a window? - Dead roaches on the ground outside of the room. At least the bed was comfortable.

2

Anshul

19 Aug 2024

·

Stayed 2 nights

Terrible experience. First room we checked into the Air conditioner was not working, so we switched to a different room. The 2nd room air conditioner also stopped working as well later that evening; since it was late night, they gave us a portable fan to help make the first night bearable. Next morning they sent a maintenance person who said "this is the best it will work, because of the humidity" (worst excuse I\'ve ever heard in AZ), and they wouldn\'t switch us to another room. So we literally went to the store and bought a fan ourselves so we can have two fans to make it through the 2nd night. Then, second day the toilet didn\'t flush and started overflowing. Again, maintenance said it was \'fixed\', but it wasn\'t and overnight we had to flush at 6-7 time each time using the restroom. This property is not even close to what you\'d expect for a doubletree and should undergo heavy maintenance.

6

Toby

2 Jan 2025

·

Stayed 3 nights

Other than the bed, the room and bathroom were designed more for one person not two. Also, the bed had a slight slant towards the headboard and the mattress sagged towards the middle and was uncomfortable.

6

Tyler

21 Aug 2025

·

Stayed 1 night

Room stayed hot and the whole top floor was hot and they said this has been a work in progress for 3 weeks wow why even let guests use this floor

6

Stacey

3 Sept 2024

·

Stayed 2 nights

My biggest complaint was the ac didn't work very well. When i rent a room i want a cold dark room and this one was muggy for our Tucson weather. They did bring us a box fan and it did seem to help a little.

6

LaDonna

9 Jun 2024

·

Stayed 2 nights

The A/C units are extremely noisy.

4

julian

25 Jun 2025

·

Stayed 2 nights

The first room they offered smelled terribly. It was so bad, we didn’t even bring luggage in. They moved us right away, to a room with AC that didn’t work properly. When we called the desk, the guy said that maintenance has just left and he had no fans. When I called a half hour later to complain and request a refund and cancel our next day because we couldn’t sleep in the heat (it must’ve been 80 in the room!) he offered us the front desk fan, and had it delivered. George, the night manager, was the hero! He got us a better room for the next night, too.

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Service

Staff are frequently described as friendly and helpful, with quick check-ins for many. However, reviews also mention inconsistent communication, check-in or billing issues, and uneven housekeeping follow-through.

Related guest reviews

8

Kelly

2 Nov 2025

·

Stayed 1 night

Everything was great but the property is large so better to drive to be back of property! I was thrilled to get 4 cookies upon check in and the guy at the desk was super friendly as well. This is my 3rd stay here.

4

Kelly

26 Jul 2025

·

Stayed 3 nights

This hotel has seen better days. We had a clogged shower and a broken AC. Even after moving rooms, the AC was barely effective. We requested housekeeping to come mid-stay and they asked a time to come back and never did. We also were informed that the pool was closed due to someone defecating in the pool, which was apparently untrue, but someone had defecated in the hot tub. All of the ice machines were broken except the 9th floor. We accidentally left a phone charger behind and we were informed it was available for pick up. We arrived to pick it up and the front desk acted totally clueless. Even after I showed receipts about the message to come pick it up and the description of the item. So I suspect someone wanted it and took it and the front desk staff covered for them. Just not a good time all around.

2

Michael

16 Feb 2023

·

Stayed 1 night

The individual that checked me in was a text book example of “DON’T” best practices! She was horrible. I’m traveling to Tucson on Business every month and will not return.

10

Walter

9 May 2025

·

Stayed 3 nights

Staff was super nice and very welcoming to all guests

10

Alexi

16 Aug 2025

·

Stayed 1 night

The bartenders and front desk people were all amazing.

10

Jennifer

12 Oct 2025

·

Stayed 3 nights

Outstanding customer service! Comfortable beds.

10

Chris

24 Aug 2025

·

Stayed 2 nights

Great staff!

8

Rachel

19 May 2025

·

Stayed 2 nights

The stay was great and the staff was friendly. The only reason for the 4 star review is because I got double charged for the room which was a bit of a setback for the trip.

6

DUSTIN

31 May 2025

·

Stayed 3 nights

Issue I had was that hotel did not have my reservation when I arrived. I waited over 30min at the reception for resolution.

6

Jessie

18 Oct 2025

·

Stayed 1 night

I booked a room by the pool online, but upon my arrival, I was told all those rooms were taken. They said I would get an upgrade so they gave me a single room with two full beds. Online I was supposed to get a two room king bed room, so I dont think thats an upgrade. My stay was fine but I was a bit frustrated with the service. We also had to wait so they could find key cards because they didn't have any. Plus I was told they would give me honors points and that did not happen. I will chose a different place to stay the next time I'm in Tucson.

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Location

Convenient for Reid Park, the zoo, golf, and the University of Arizona; easy access around town. Some note the surrounding area feels a bit rough, though many felt secure on property.

Related guest reviews

10

Vadim

25 Aug 2025

·

Stayed 4 nights

Great, convenient location with easy, close access to main shopping and UA campus.

10

Chris

26 Dec 2024

·

Stayed 2 nights

Close to the Park and golf course.

10

Lawrence

13 Apr 2025

·

Stayed 3 nights

Plenty of parking, safe location. Close to Reid park which has a walking path, and golf. Property was clean and staff and friendly. Would stay at again.

10

Gabriel

9 Aug 2025

·

Stayed 1 night

We were not familiar with the area, surrounding Tucson is a little on the rough side but we felt secure on the property.

8

Gabriel Jr

26 Apr 2024

·

Stayed 1 night

I like that the hotel stays in the middle of town and everything is around it from restaurants and mall and theater and all other great attractions.

8

Dora

26 Apr 2024

·

Stayed 1 night

It was close to where I needed to go in Tucson

10

John C

14 Aug 2024

·

Stayed 2 nights

Was there for an event. Property was clean, all the staff I interacted with were pleasant. Only issue is that there aren't very many food choices in the immediate area if you don't have a car.

10

Jennifer Nicole

20 Jul 2025

·

Stayed 2 nights

Quiet, safe, great location!!

10

DeAnna

9 Mar 2025

·

Stayed 4 nights

Very comfortable and centrally located for house hunting trip. Comfortable and quiet. Loved the small patio just outside our sliding door to sit outside and enjoy the fresh air. Pleasant grounds.

10

Shannon

29 Apr 2025

·

Stayed 1 night

Excellent location, beautiful property, great food, nice staff. Highly recommend!

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Dining

On-site restaurants and bar receive good feedback for food and breakfast. Several guests disliked the lack of free lobby coffee or complimentary breakfast and noted limited dining choices nearby without a car.

Related guest reviews

10

Charles

11 Apr 2024

·

Stayed 1 night

The only complaint is no free breakfast. All other places are having free breakfast. We loved staying there and staff is great but sorry to say, we will be looking for another place on our next stay.

10

John

5 Feb 2024

·

The location is convenient to airport and downtown. The breakfast buffet was just right and the grounds and pool are lovely. And the free chocolate chip cookies made right there are delicious!

10

Trish

28 Mar 2025

·

Stayed 3 nights

We enjoyed our time here. We found everything during our stay very nice. The restaurant on the premises was very nice and the food was really good. The breakfast meals which were separate for the restaurant we went for dinner as mentioned above, was very good as well. I especially loved the avocado toast with poached eggs. It’s was

8

Michael

7 Apr 2024

·

Stayed 2 nights

Good place to stay, super convenient and fun for kids to enjoy the pool. 1st room they gave us needed to be aired out but staff remedied it super quickly. 1 suggestion: offer free complimentary black coffee and hot water for teas in the lobby.

4

pat

14 Jun 2024

·

Stayed 4 nights

This hotel advertised breakfast buffet but they had stopped it and the only alternative was to eat at their expensive cafe. They didn\'t even have a coffee pot in the lobby. There was not a microwave in the rooms. I booked 2 rooms for 5 days. I handed the cleaning woman my dirty water glass and she shook her head, walked into the room and put it back down on my counter. I told her I need a clean one and she acted like she could not speak english and walked away. I don\'t know why Expedia has this hotel rated "excellent" as it didn\'t even have as many perks as a Motel 6.

10

Sheila

18 May 2025

·

Stayed 2 nights

Loved the restaurant and bar, so convenient!!!! Room was spacious and clean. Loved loved loved the cookies at check in!!!!!!

10

Raina

12 Aug 2024

·

Stayed 2 nights

Had a very nice stay and enjoyed the convenient on site restaurants and bar.

10

Lucy

17 Aug 2025

·

Stayed 1 night

Food was amazing at Javolina!

10

Baiywo

4 Jun 2024

·

Stayed 2 nights

The lack of free breakfast is annoying for a hotel. Had to go looking for breakfast.

10

LISA

3 Apr 2025

·

Stayed 3 nights

Very clean and up to date! Restaurant was very nice for breakfast. Workout room, pool and hot tub was very nice!

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Month	Average price
January	US$146
February	US$223
March	US$162
April	US$151
May	US$123
June	US$99
July	US$93
August	US$103
September	US$104
October	US$142
November	US$152
December	US$107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $189	2 $321	3
4 $168	5 $140	6 $145	7 $140	8 $138	9 $150	10 $136
11 $128	12 $137	13 $130	14 $119	15 $122	16 $138	17 $138
18 $122	19 $138	20 $144	21 $145	22 $153	23 $208	24 $210
25 $148	26 $154	27 $154	28 $154	29 $144	30 $122	31 $122

DoubleTree by Hilton Tucson - Reid Park

Prices for DoubleTree by Hilton Tucson - Reid Park

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Pool View

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, City View

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, City View

Room, 1 King Bed, Mountain View

Room, 2 Queen Beds, Pool View

Suite, 2 Bedrooms (1 King Bed)

Room, 1 King Bed

Presidential Suite, 1 King Bed

Room, 2 Queen Beds, Mountain View

Guest reviews of DoubleTree by Hilton Tucson - Reid Park

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Tucson - Reid Park

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $155
20 $125	21 $123	22 $131	23 $132	24 $120	25 $121	26 $121
27 $111	28 $112	29 $121	30 $112