Name: JW Marriott Tucson Starr Pass Resort
Address: 3800 West Starr Pass Boulevard, Tucson Estates, Arizona, United States of America, Tucson Estates, Arizona, US
Price range: US$365–US$1,000 per night
Rating: 8.5

What guests think

At JW Marriott Tucson Starr Pass Resort, travelers praise the scenic desert setting, friendly staff, and the standout pools and lazy river, while some note older rooms, occasional cleanliness lapses, and high costs for dining, parking, and resort fees.

Families find plenty to do, but holiday periods can feel crowded and some facilities close for events. Dining feedback ranges from excellent to limited or bland, with occasional cold room service. The remote setting offers access to trails but few nearby alternatives, so it suits travelers planning to stay on property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools, the lazy river, and the slide are a highlight, with cabanas, firepits, and on-site activities like e-bikes and hikes noted. However, pools can be crowded or closed for events at times, and parking is paid, confusing, or a long walk.

Related guest reviews

10

Michelle

6 Jul 2024

·

Stayed 1 night

We did choose to stay on the 4th of July which probably was a bad idea, the pools were way over crowded and the cleanliness wasn’t the best, rules definitely weren’t being followed, people taking the lazy river rafts to their chairs so others couldn’t use and the trash being left as they were floating around the river, there also should’ve been someone regulating at the bottom of this slide clearing people out of the way so kids could come out safely, people were letting kids dive into that area and swim around which could’ve turned out badly

8

Jose

5 Jul 2023

·

Stayed 1 night

Loved the fact that restaurants and lazy river are close by. Did not like that we were not told of the pool being closed for a special event. We were unable to utilize the pool during our stay.

10

Paul

19 May 2024

·

Stayed 3 nights

This place was awesome. We hiked and golfed in the mornings, rented a poolside cabana in the afternoons, had a pre-dinner drink at their patio happy hour and then ate at their restaurants at night. It was all top notch. Passagio was our favorite restaurant. Two meals there were outstanding.

10

Ashley

6 Nov 2024

·

Stayed 3 nights

This is our go to spot when we stay in Tucson. We love the location, the restaurants and the variety of things to do for a family. Our kids love the pool and lazy river!!

10

Laura

11 Jun 2025

·

Stayed 1 night

Love the lazy river and pool. Great stay with kids. Affordable food and drinks.

10

Amanda

20 Sept 2024

·

Stayed 1 night

The pool is amazing!

10

Cathrine

17 Aug 2025

·

Stayed 1 night

Pool was amazing

10

Cassidy

23 May 2024

·

Stayed 1 night

This resort is absolutely beautiful and luxurious--I have stayed there twice and my favorite aspects of this resort are the serene desert views, gorgeous property/aesthetic, pool and poolside service, and restaurant options. All the food I have had here at the poolside restaurant and evening dining options is excellent, and I love that there is a Starbucks on site as well! The firepits with live music at night, and e-bikes (included in resort stay) were an added bonus! Will definitely be back!

10

Mark

1 Jun 2024

·

Stayed 1 night

Great pool(s) and staff. Family friendly oasis in the desert.

10

Stephanie

9 Jun 2024

·

Stayed 1 night

This place never disappoints for last minute stay-cations! The ease of early check in process allowed us to get a room super early & being able to have access to the pool/ amenities even after check out time made our stay that much more enjoyable!!

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Cleanliness

Many guests found the property and rooms clean, but there are reports of dirty or cluttered pool areas and occasional housekeeping lapses, especially during busy periods.

Related guest reviews

8

Jeanette

7 Apr 2024

·

Stayed 1 night

Great customer service! Room towels were rough and bathroom drywall damage was pretty noticeable. However, the customer service by the two young ladies at check in made up for it.

10

Michelle

6 Jul 2024

·

Stayed 1 night

We did choose to stay on the 4th of July which probably was a bad idea, the pools were way over crowded and the cleanliness wasn’t the best, rules definitely weren’t being followed, people taking the lazy river rafts to their chairs so others couldn’t use and the trash being left as they were floating around the river, there also should’ve been someone regulating at the bottom of this slide clearing people out of the way so kids could come out safely, people were letting kids dive into that area and swim around which could’ve turned out badly

10

Ashley

3 Oct 2023

·

Stayed 1 night

Wonderful property just outside Tucson. My son and I traveled for a soccer showcase and enjoyed relaxing after games in the lazy river and room service in bed. The staff was all friendly, the resort was spotless and the rooms are nice size.

10

Richard

8 Jan 2024

·

Stayed 3 nights

The grounds were beautiful, the room was quiet, clean and comfy and the staff were friendly and helpful! We would highly recommend.

4

Dylan

25 Nov 2023

·

Stayed 1 night

This place sucks. It's worn out, dirty and poorly managed. 5-star resort? This is the Motel 6 of Marriott properties. Only positive is the front desk hospitality. The gal that checked us in was friendly, efficient and helpful. Room is garbage for the price. Outdated, visible wear on the nightstands and TV armoire/dresser. Water never really gets hot, just lukewarm. They have gone bargain basement with shampoo and the like; no individual units and what they have in their refillable bottles is absolute trash. And what's the deal with no real door on bathrooms these days? Barn doors, especially poorly installed barn doors, are just plain stupid. Mattress is rock hard, too. Pool area is a joke. So bad we didn't even bother the next day. Dirty, dirty, dirty. We went late evening, and there were no clean towels that were easy to access (or folded), half empty cups, used towels and trash randomly strewn about, and it was ridiculously dark throughout the pool area. My girlfriend stubbed her toe on a concrete curb because of the lack of lighting. Pools are funky. Lots of paper and random crap in the lazy river, weird stuff touching my feet in the hot tub, and trash in the bottom of the pools. EVERY SINGLE TABLE in the courtyard area was dirty. Whether it be cup rings, spills, empty glasses or dishes, nothing was being maintained. 5 Star resort folks. And they charge for that "privilege" nightly. The long and short is you'd have a better experience at a well run Hampton Inn.

10

Anyssa

22 May 2023

·

Stayed 2 nights

Very clean and loved the atmosphere.

10

Adrienne

22 Jul 2025

·

Stayed 2 nights

Beautiful hotel, clean, views are amazing as well as the pool

6

Igor

11 Apr 2023

·

Stayed 4 nights

First room had no hot water. Wasn’t offered to move to a room with hot water. Next day I asked to be moved and was but being without hot water was unacceptable. When approaching front desk, the personnel has been absent more often than not. Room service was inconsistent, and the room is not clean every day.

10

Troy

25 Sept 2023

·

Stayed 1 night

The stay was great. Fun time and nice atmosphere. The bed was pretty hard and made my back hurt just after 1 night, but the room was clean and everything else was great.

4

Sophia

7 Jul 2024

·

Stayed 2 nights

First day we got there, the pool was filthy and cloudy. Our shower looked like it hadn’t been washed in a long time. There were bugs in the room and it smelled musty. I also had to make an issue about the breakfast buffet I pre paid for through Expedia’s booking. Poolside service was slow, by the time we got our drinks we had to head back to the room, the girl never came back with our check and we waited, my husband even stayed behind to wait longer. Super frustrating this time around and we visit every year.

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Rooms

Rooms are comfortable with great desert or city views and some balconies, but the decor feels older and several guests found beds hard or in-room amenities (TV/phone/Wi-Fi) unreliable.

Related guest reviews

6

Marissa

29 Apr 2025

·

Stayed 1 night

I stated only 3 stars, due to feeling a bit out of place with the staff, I did not like the looks on some of their faces. There is no clear explanation about the parking fee hourly; my second person on the reservation that I added wasn't told the cost. parking was comped for my parking, but I'm very grateful, but that is something you must tell someone, especially for the second guest added. As well the biggest issue I really had was at breakfast, I wasn't given the comp card, so I had to wait about 15 -20 minutes witch made my second guest extremely late for work, I was told you just get my last name and room number, I was told after giving that information I wasn't on the list. my last issue was I upgraded very easily but the key wasn't made, so I had to take myselfplus all my belongings with my 2 kids all the way back from floor 8. Hated that. The room was beautiful, but the entertainment center did not work, it had all types of plug ins, but nothing was powering up. The resort is for for families, but no tv channels for children at ll, that was a let down for the children guest also left me as a guest with more than 2 kids in the room very furious, I understand getting out is key but when resting I at least wanted television for the children entertainment. The staff impacted how my second guest on my reservation.

4

Christos

26 Aug 2024

·

Stayed 3 nights

Unreliable and often non-functioning Wi-FI throughout the hotel. i had important virtual work meetings that were impacted by this. Pool chairs old and uncomfortable. Casual food options very limited.

10

Robert

1 Mar 2024

·

Stayed 5 nights

Our suite was wonderful with a very nice balcony overlooking downtown Tucson!

2

Halima

20 Jul 2023

·

Stayed 4 nights

Disgusting and outdated rooms!

10

Randall

24 Dec 2023

·

Stayed 1 night

Nice room

10

Flora

29 May 2025

·

Stayed 2 nights

The balcony with a city view was just amazing day and night.

8

Annita

27 May 2025

·

Stayed 3 nights

Rooms are older but will be getting a remodel soon. Property is nice with many dining options. Deer came right up to our room!

6

Dana

13 Jun 2024

·

Stayed 1 night

Bed was too hard. Pillows were not good at all. Seems that the resort charged for every little reason. Asked resort for breakdown of everything that I was charged for but was just given a receipt. Was supposed to get a call from the resort manager but never received a call. On the bright side, the resort is beautiful.

10

Alexandra

5 Mar 2024

·

Stayed 5 nights

Had never been to Tucson Arizona and have to say that my stay was phenomenal. Beautiful hotel and location. The room and accommodations were fantastic. The staff was very friendly and helpful. Food was also outstanding and the 5:30pm tequila toast was fun! There's a easy hiking/walking train right at the entrance of the hotel. Would definitely return! Also a great place for a conference!

10

Troy

25 Sept 2023

·

Stayed 1 night

The stay was great. Fun time and nice atmosphere. The bed was pretty hard and made my back hurt just after 1 night, but the room was clean and everything else was great.

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Service

Service is widely praised as friendly and professional, with standout assistance from front desk and dining teams, though some guests experienced slow poolside service, miscommunication, or rude interactions.

Related guest reviews

10

Carolyn

25 Nov 2023

·

Stayed 1 night

The valet staff was extreme helpful as was the registration desk. Every question and request for assistance was meet with pure professionalism and rapidly resolved

10

jennifer

26 Apr 2025

·

Stayed 4 nights

The staff are friendly & attentive. The grounds & the area around the hotel is beautiful. I would highly recommend it.

4

araceli

6 Jul 2024

·

Stayed 1 night

Some staff was not friendly and there seemed to be no communication between the staff members

10

Beatriz

9 Jul 2025

·

Stayed 1 night

Staff was so friendly and helpful. We enjoy our stay.

10

Lisa

21 Apr 2025

·

Stayed 2 nights

Very friendly staff

10

Ernie

4 Jun 2024

·

Stayed 1 night

Young ladies at front desk exhibited excellent customer service

2

Luis

21 Jun 2023

·

Stayed 1 night

Rude staff at check in. Appetizers at mediterranean horrible.

10

Joe

15 Dec 2024

·

Stayed 1 night

The service was exceptional. Staff was very patient. I got lost coming from the self parking garage and i spoke to the assistant signature manager, susan schireman. She personally escorted me to the proper elevator. When i got to my room later, she had left a gracious note and complimentary food to apologize for my trouble. I had never experienced such service. Not only from her, but from the outdoor pool restaurant, firepit service and indoor restaurant, it was clear that the staff was professional and provided incredible service. Been to numerous hotels and this was by far the best in service provided.

10

Fara

11 Apr 2025

·

Stayed 2 nights

JW Marriott staff were great and assisted despite the miscommunication by Expedia I will never use Expedia again

4

Sophia

7 Jul 2024

·

Stayed 2 nights

First day we got there, the pool was filthy and cloudy. Our shower looked like it hadn’t been washed in a long time. There were bugs in the room and it smelled musty. I also had to make an issue about the breakfast buffet I pre paid for through Expedia’s booking. Poolside service was slow, by the time we got our drinks we had to head back to the room, the girl never came back with our check and we waited, my husband even stayed behind to wait longer. Super frustrating this time around and we visit every year.

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Location

Scenic, peaceful desert location with access to trails and golf, but it's remote with few nearby alternatives, leading some to feel like a captive audience.

Related guest reviews

10

Shari

6 Jun 2024

·

Stayed 1 night

I don’t often select the extra cost of a resort for a single night stay, but I’m so glad I did in Tucson. The location of the JW Marriott is perfect; surrounded by saguaro and accessible trails. The resort fee included e-bike rentals, a guided hike and more. The staff at the front desk & restaurant were very kind and helpful. I’ll be enjoying a late checkout with a little extra resort time.

10

Gergana

14 Jul 2024

·

Stayed 1 night

Breathtaking and serene views. One step away from Sagiaro mountains and nature, with view to the whole Tucson valley. Lovely chatter and laughter all around. The lazy river provided a perfect setup to chat with my friends and soak into the water. The water slide was fantastic add for my son. A favorite getaway, we will be back again!

8

Anne

3 Sept 2024

·

Stayed 1 night

They have a caputured audience as there is nothing else around the property and the prices of the food and drink are ridiculous. It was a Friday and the place was deserted which was fine. Had the large pool all to myself. Paying for parking in such a remote place is yet another insult.

10

Gayle

23 Feb 2023

·

Stayed 14 nights

Beautiful setting with outdoor space for eating, relaxing, or reading.

10

Juan

9 Apr 2025

·

Stayed 3 nights

Star pass in a very nice area . No complaints

10

Brian

3 Nov 2024

·

Stayed 3 nights

We have stayed at Star Pass many times over the years. It is a very peaceful and relaxing environment! The staff is always helpful!

10

Mark

1 Jun 2024

·

Stayed 1 night

Great pool(s) and staff. Family friendly oasis in the desert.

10

Marco

16 Jun 2024

·

Stayed 1 night

Beautiful property, the desert views are amazing. Check in was fast and easy, staff is great. Had a great time staying here.

10

Alexandra

5 Mar 2024

·

Stayed 5 nights

Had never been to Tucson Arizona and have to say that my stay was phenomenal. Beautiful hotel and location. The room and accommodations were fantastic. The staff was very friendly and helpful. Food was also outstanding and the 5:30pm tequila toast was fun! There's a easy hiking/walking train right at the entrance of the hotel. Would definitely return! Also a great place for a conference!

10

Jack

7 Apr 2023

·

Stayed 1 night

The location was amazing!

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Dining

Restaurant and poolside food gets strong praise from many, but others cite limited options, bland dishes, unavailable buffet at times, and room service arriving cold; prices are frequently described as high.

Related guest reviews

8

Emma

29 May 2024

·

Stayed 1 night

Family dinner at Signature grill with 12 people… food was good, the next morning no buffet available… The prices à la cart are actually expensive, But there is no other options at 8:30 in the morning. I was charged 49 dlls for the resort fee, plus 15 dlls for some cleaning stuff, plus 35 dlls overnight valet, plus my room.. honestly, it was too much this time for just 24 hrs!

6

William

19 May 2025

·

Stayed 3 nights

Not too much choices for foods

4

Maria

1 Jul 2024

·

Stayed 5 nights

The resort fees are $49 with $.89 per day valet is $35 a night it adds up The food options were not great and once you ordered room service, the food arrived cold

10

Paul

19 May 2024

·

Stayed 3 nights

This place was awesome. We hiked and golfed in the mornings, rented a poolside cabana in the afternoons, had a pre-dinner drink at their patio happy hour and then ate at their restaurants at night. It was all top notch. Passagio was our favorite restaurant. Two meals there were outstanding.

6

EDGAR

23 Jan 2025

·

Stayed 1 night

Food is blant

10

Jean

1 Jan 2024

·

Stayed 4 nights

When I requested anything from the front desk eg housekeeping and a minor repair, it was handled promptly. The food and service in the restaurants were wonderful and we enjoyed the Christmas decorations. We felt very well taken care of in all aspects!

10

Cassidy

23 May 2024

·

Stayed 1 night

This resort is absolutely beautiful and luxurious--I have stayed there twice and my favorite aspects of this resort are the serene desert views, gorgeous property/aesthetic, pool and poolside service, and restaurant options. All the food I have had here at the poolside restaurant and evening dining options is excellent, and I love that there is a Starbucks on site as well! The firepits with live music at night, and e-bikes (included in resort stay) were an added bonus! Will definitely be back!

10

Emma

8 Jul 2025

·

Stayed 1 night

Excellent air conditioning inside and out of the room, nice food and professional staff

10

Mike

8 Apr 2024

·

Stayed 4 nights

We loved this resort! It was quiet and away from everything, but fun for our teen-20's as well. The service was fantastic. We really liked Arturo in the bar!

10

Suzanne

1 Aug 2024

·

Stayed 2 nights

Very nice hotel, food was pricey when traveling with kids.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$338
February	US$486
March	US$462
April	US$539
May	US$451
June	US$302
July	US$278
August	US$368
September	US$254
October	US$498
November	US$373
December	US$281

Su	Mo	Tu	We	Th	Fr	Sa
				1 $1,000	2	3 $859
4 $379	5 $365	6 $478	7 $499	8 $434	9 $443	10 $533
11 $393	12 $366	13 $713	14 $596	15 $474	16 $521	17 $547
18 $539	19 $627	20 $634	21 $598	22 $660	23 $695	24 $651
25 $705	26 $745	27 $814	28	29 $730	30 $743	31 $698

JW Marriott Tucson Starr Pass Resort

Prices for JW Marriott Tucson Starr Pass Resort

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Balcony, Golf View

Junior Suite, 1 King Bed

Suite, 1 Double Bed, Terrace

Premium Room, 1 King Bed, Balcony, City View

Room, 2 Queen Beds, Golf View

Room, 1 King Bed, Golf View

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Signature Suite, 1 King Bed

Luxury Suite, 1 Bedroom, City View

Room, 1 King Bed, Balcony, Golf View

Premium Room, 2 Queen Beds, Balcony, City View

Room, 1 King Bed, Patio, Pool View (Poolside)

Room, 1 King Bed

Executive Suite, 1 Bedroom

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Family Suite, 1 King Bed

Room, 2 Queen Beds, Patio, Pool View (Poolside)

Presidential Suite, 1 Bedroom

Room, 2 Queen Beds

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Guest reviews of JW Marriott Tucson Starr Pass Resort

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Tucson Starr Pass Resort

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $793
20 $454	21 $436	22 $502	23 $498	24 $494	25 $605	26 $623
27 $656	28 $633	29 $689	30 $454