Name: The Westin La Paloma Resort & Spa
Address: 3800 East Sunrise Drive, Tucson, Arizona, United States of America, Tucson, Arizona, US
Price range: US$214–US$1,110 per night
Rating: 8.28

What guests think

At The Westin La Paloma Resort & Spa, travelers highlight a beautiful, mountain-view setting with multiple pools and family-friendly amenities, generally friendly service, and spacious rooms, alongside recurring concerns about construction disruptions, crowded pool areas, and intermittent maintenance issues.

Many guests love the swim-up bar, waterslide and views, but note occasional towel shortages, pool cleanliness problems, and high drink prices. Service is often warm, yet check-in delays, slow or unresponsive assistance, and billing or valet hiccups appear in several reviews. Expect a scenic resort with ample amenities, though occasional disruptions and inconsistency are possible.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple pools, an adult area, a waterslide and a swim-up bar are highlights, and guests praise the well-equipped gym; golf and spa are also noted. Renovations, occasional amenity closures, crowding, and limited pool towels are recurring drawbacks.

Related guest reviews

10

Alexina

21 Sept 2024

·

Stayed 2 nights

It’s a lovely spot in the desert setting. Plenty of walking, nice gym and plenty of pools!

10

Juanita

2 Sept 2025

·

Stayed 2 nights

The entire resort is amazing. The only uncleanliness was the bar area at the pool. Lots of trash (gum, napkins, trash) not picked up in a timely manner. The pool bar also charges an automatic 18% gratuity on all transactions.

10

STEPHEN

6 Sept 2024

·

Stayed 2 nights

Amazing pools with multiple pools to swim in and a great swim-up pool bar. 5-star resort without 5-star prices!

10

Joann

24 May 2025

·

Stayed 4 nights

Great amenities. Bar could use better wines, imported from Italy, Spain, France, other old world style. Pools were great. Contigo restaurant a must.

10

Linda

25 Sept 2024

·

Stayed 3 nights

Resort style hotel. Large pool area with separate adult only pool and spas. Good size rooms. Recently refurbished bars and communal areas. Staff all really helpful. Great cocktails.

10

Linda

17 Aug 2025

·

Stayed 1 night

This is my favorite resort hotel in Tucson. I try to come once a month when the weather is warm, unfortunately this day had way too many people in the pool. I could not find a lounge chair. Even the adult only pool was overcrowded. Other than that, this resort is fantastic.

10

Jane

2 Jan 2025

·

Stayed 1 night

The resort was great, no complaints. Also the Kids Club was fantastic, my daughters LOVED it!

8

Claudia

7 May 2024

·

Stayed 4 nights

Expedia doesn’t include that the property is under construction until fall. The entire lobby is walled off. One of the restaurants is in a conference room. Coffee was free until the new shop the day we left. More transparency Expedia

10

Bonnie

3 Sept 2025

·

Stayed 2 nights

We just went for a two-night getaway and were pretty self sufficient—morning coffee, a fridge, and somewhere to eat dinner. All that was within steps of our room, the latter being the wonderful onsite Latin kitchen, Contigo. It ended up being hotter than we expected, so we spent most of the day in the pool area. Love that swim up bar! We both made it down the water slide more than once.

10

Shawn

10 Jun 2025

·

Stayed 2 nights

The adults enjoy the cold plunge pool and the kids love the slide!

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Cleanliness

Clean rooms and well-kept grounds are frequently noted, but cleanliness is inconsistent. Several reviews cite trash and cloudy water around the pools, musty odors, and insects in rooms, plus occasional missed restocking.

Related guest reviews

2

Melissa

25 Aug 2024

·

Stayed 1 night

Bathroom had lots of little bugs

4

Stephanie

8 Jun 2023

·

Stayed 1 night

There was trash and used towels all over the place by the pools. Pools were very cloudy. Slide was shut off around 5pm and I had to ask to have it back on for my kids. Workers in the pool area were standing around instead of picking up dirty plates left behind and glasses. There was a trail of plates, used cups, and trays on the whole walk to our room. And the worst was a cockroach in our room! Disgusting! I informed the front desk when I left and they said they would have management call me but they never did.

10

Juanita

2 Sept 2025

·

Stayed 2 nights

The entire resort is amazing. The only uncleanliness was the bar area at the pool. Lots of trash (gum, napkins, trash) not picked up in a timely manner. The pool bar also charges an automatic 18% gratuity on all transactions.

6

Liliana

6 Mar 2024

·

Stayed 2 nights

The room wasn’t very clean and had a smell

10

Phillip

19 Feb 2024

·

Stayed 2 nights

We have stayed at La Paloma many times over the past 34 years and it is still a beautiful place to be. However, there is some signs the property isn’t being maintained quite as well as it used to be. There was a noticeable musty odor in our room and some of the areas showed signs of wear. It is still a stunning location and we likely will be back.

6

Sherry

28 Jun 2025

·

Stayed 2 nights

Room had a moldy smell and air conditioning was very loud. Had to turn the tv up and down each time the air kicked on or off. Guests at the pool were absolute slobs and the staff didn’t try to pick up any food or garbage laying around or in the pool. Mornings were fine but towards the end of the day it was so dirty and gross.

10

Maria

2 Jul 2024

·

Stayed 2 nights

The resort was great, service was good but the room could’ve been cleaned better. The carpet was dirty, there were leaves from the outside all along the sliding door leading to the outdoor patio. The floors were dirty.

6

Akiko

21 Jul 2024

·

Stayed 2 nights

The pool was spacious and luxurious. The staff was amazing. But lots of bugs in the room and amenities was old style.

8

stacy

15 Jul 2025

·

Stayed 2 nights

Property is beautiful but the pool area could have been kept cleaner with less obnoxious music and the drinks poolside were ridiculously overpriced

10

Elias

28 Jul 2025

·

Stayed 1 night

Great stay, great service, clean and friendly staff

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with mountain views and good beds. Repeated complaints mention weak or loud A/C, dated or worn elements, maintenance glitches, and occasional issues with TV or streaming and view assignments.

Related guest reviews

10

Karen

17 Nov 2024

·

Stayed 2 nights

Beautiful location and such beautiful and spacious rooms

6

Jeff

8 Jul 2024

·

Stayed 2 nights

I'm a Marriott guy and have been wanting to stay at the Westin La Paloma for several years now, but prices had been much higher than where we ended up choosing. Prices were just fine this time around, and we stayed for 2 nights. Sadly, we were very disappointed and will not be back. The staff was great - friendly, helpful, and just all around great. That's where the greatness ended, though. Our room was "nice". Nice size, nice balcony, great TV, nice bathroom and shower. The problems with the room included the A/C being pathetic, making it difficult to even sleep. We were sweating all the time, which doesn't work for me at all. The shower, although very nice, had a terrible smell, like mold or mildew, and after showering, we didn't really feel clean for some reason. The phone in the room didn't work, so calling the front desk was always a real issue. The light on the makeup mirror didn't work either, and my wife was hot pleased about this. Bed was extremely uncomfortable, and way too soft. Grounds were very nice, but in need of attention pretty much everywhere. Way to much walking required to get anywhere, including the pools. Too many mandatory steps, up and down, up and down. Pools were nice, but water wasn't remotely clean and sparkling. Main pool temp had to be well above 90 degrees, which shouldn't be, as a resort of this size should be able to blow cold water in. The smaller mineral pool was a great temperature, but just absolutely filthy.

10

Kimberly

28 Apr 2025

·

Stayed 2 nights

Very nice rooms. Very quiet. Pool area too crowded.

10

Liliana

6 Jul 2025

·

Stayed 1 night

The staff was excellent! Beautiful property and the room was spacious and very comfortable. We cannot wait to return!

8

darci

29 Oct 2023

·

Stayed 2 nights

We upgraded to a room with a view, but they gave us a handicap room overlooking a road

10

Oscar

28 Jul 2025

·

Stayed 5 nights

The property is awesome!!! It is large, so you will have to walk. But don't worry, if you need a lift, just call the front desk and ask for a ride! We had a problem with the shower. We called and they fixed it promptly. They also changed the air filter at our request. Room service it also top notch. They work fast and efficiently. We made reservations at "Contigo" (a restaurant at the property) it was really good! We are from L.A. so the rates are more than reasonable (we are not pretentious, just stating that everything is ridiculously expansive in L.A.). We stay here every year for a reason!

8

Brianna

10 Sept 2023

·

Stayed 1 night

Ac was loud

10

Kyle David

20 Sept 2024

·

Stayed 2 nights

Beautiful establishment, sunrise from the Mountain View room is beautiful.

8

Megan

5 Jul 2024

·

Stayed 2 nights

I enjoyed my stay at La Paloma very much. The air conditioning in my room did not work as well as other hotels. It didn’t feel hot preset but it definitely was not nice and cool as one enjoys in a hotel room especially in the heat of the summer. I had it set all the way to 65°, the fan on high, and it felt maybe 76ish in the room. So again tolerable and comfortable but not cool. They’re also up dating the lobby so there’s construction to work around a bit but nothing the prevents you from getting where you’d like. The hotel is constructed of multiple individual building which is great for views but if mobility is something you’re considering I would be sure to request a room close to the main lobby. They have bellmen available to drive you to your room from the main lobby so that is helpful. The pools were amazing and the Fourth of July festivities were great! The staff were all kind though they seemed a bit overwhelmed by the holiday volume. Overall the stay was enjoyable and I’d recommend the hotel.

4

Victoria

19 Jul 2025

·

Stayed 1 night

Upset that the slide wasnt open nor was the pool bar and restaurant 😒 that was the only reason we booked for the one night in between vrbos. Couldn't connect to any streaming services in room. Also bonvoy app was down too. Extremely disappointed

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Service

Many guests describe staff as friendly and attentive across the resort. However, slow or delayed check-in, occasional rude or unhelpful interactions (front desk and pool bar), and waits for valet or bell service are reported in multiple reviews.

Related guest reviews

10

KENNETH

27 Dec 2023

·

Stayed 4 nights

All good except we asked for a bellman to come and get our bags on our way out but they were understaffed and never came so we had to drag our bags through the lobby to our ride.

6

Nick

26 Mar 2024

·

Stayed 1 night

Staff members at the front desk were rude and unwelcoming. I don’t think we fit the demographic for the guests that stay at this property so they didn’t care much to help us with our questions about the amenities offered and extending our stay. Disappointing to say the least, because this was a beautiful place to stay. Wish we could’ve stayed another night but the front desk was unwilling to help us find an available room. Twice they referred me to Expedia and to search other websites for availability on their property. I’ve never encountered this disconnect when trying to extend a stay.

8

Aylin

2 Feb 2024

·

Stayed 4 nights

The property and the grounds are beautiful. They have these golf carts to use as the rooms and their territory is spread out around the golf course & the many swimming pools. Mostly overlooking the Catalina mountains. The first visit- as we checked out- we requested a cart to take our luggage from our room to the parking garage.. we called and waited 15 minutes. No one showed up. Then we decided to carry out own luggage to the front desk.. reception area. They did not seem to be busy, but we do don’t know why they wouldn’t send someone to our room. We came back to Westin La Paloma- a few days later to stay again. This time check out was no problem.

10

Paul

30 Sept 2024

·

Stayed 2 nights

This is by far the best customer service experience ive encountered in my many travels. From the Valet, to the Bar staff, wait staff, pool area staff, waitresses, the guest service folks that drive you to your rooms? amazing service!! truly recommend this place and will def. be back!!

6

William

24 Jul 2023

·

Stayed 1 night

Overall a good stay. However, the bartenders at the pool bar are SO rude. They automatically add gratuity to every purchase, so they don't care to be nice. The front desk people were very nice and helpful. however. Also, I love the property, so would stay again.

6

Tamara

16 Dec 2024

·

Stayed 3 nights

The hotel is beautiful and has one of the best gyms I have been to. The restaurants around the area are great. The staff have horrible customer service and act like they are irritated to provide service. At check in, the front desk agents didn't even brief me about the hotel and it's amenities. They knew it was quite a walk to get to our room and didn't offer assistance with luggage. For valet, sometimes we would have to wait really long periods of time to have our vehicle valeted or retrieved. Customer service was horrible. The AC did not work. This property will go a long way if they improve their service. I was a duty manager at a Westin Property and we never treated guests like this.

10

Karen

25 Mar 2024

·

Stayed 5 nights

We had a wonderful stay at La Paloma – the staff were the best ever! Celia and Michelle at the front desk went above and beyond to make our stay very special amazing customer service, and so very warm and welcoming. They really made our stay. Thank you!

4

Grettle

6 Apr 2024

·

Stayed 1 night

We arrived at 5pm well beyond check in and were told rooms were not ready. After an hour of waiting one room was ready the other was still not ready at 6:15pm. We were offered free buffet breakfasts to which there was no buffet so we received $14 each towards breakfast which we ended up owing an additional $35+tip. Asked for a late checkout for 1pm and housekeeping showed up at 10:30am. Event before still had tables and chairs all set up with tablecloths blown all over the grass. Just a weird vibe. Disappointing!

10

Renee

24 Aug 2025

·

Stayed 3 nights

Overall, a terrific hotel. Some of the front desk staff could be nicer but everyone else was extraordinarily. And I appreciated that. The room service foods is spectacular, arrives quickly and hot and the proportions are enormous. Housekeeping, valet could not have been nicer.

10

Vadim

25 Aug 2025

·

Stayed 2 nights

Wow! Beautiful, picturesque property with amazing service & hospitality.

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Location

Scenic foothills setting with mountain and city views, a quiet atmosphere, and easy driving access to Tucson sights and La Encantada. Little is within easy walking distance.

Related guest reviews

10

Samantha

10 Jul 2025

·

Stayed 2 nights

Perfect location

10

Maria

25 Oct 2023

·

Stayed 6 nights

We had a wonderful time at La Paloma. The view of the Catalina Mountains is splendid. Fabulous landscaping. The pools were great. In close contact with nature. We even had a roadrunner visit us during breakfast.

8

Dustin

2 Mar 2025

·

Stayed 2 nights

Beautiful and convenient

10

Kimberley

19 May 2023

·

Stayed 1 night

The Westin La Paloma is in a great location in the foothills of Tucson, AZ, but other areas of the city can be accessed from there quite easily. The room was clean, spacious and well-appointed. I paid a little extra to have a view of the mountains but it was well worth it. Starbucks coffee available for purchase in the lobby! Lastly, the bed was so comfortable I slept like a baby.

10

carrie

27 Nov 2023

·

Stayed 4 nights

It’s our favorite hotel in Tucson!! The location is gorgeous and the service is amazing! We stay here anytime we can!! It never disappoints!

10

Donna

27 Feb 2024

·

Stayed 1 night

Great location-near La Encantada. Spa services were excellent. Room could use a little updating. Missed the slippers. Appreciated bottled water.

8

Andrew

29 Jan 2024

·

Stayed 3 nights

Enjoyed the location. Property was quiet. Staff were friendly.

10

VICTOR

6 Dec 2024

·

Stayed 4 nights

Nice hotel, excellent location and spectacular view

10

Octavio

26 Jun 2024

·

Stayed 1 night

Amazing view of the city from the lobby

10

Jerry

3 Dec 2022

·

Stayed 2 nights

This is large resort spread out over many acres. Fortunately our room was in Building B close to the main front facility, otherwise we would have to be shuttled to our room with a golf cart like most of our conference attendees needed to do. Finally, you are captive to the Resort here. No food or shopping within walking distance. This is neither good or bad as long as you are prepared for it in advance. At first, we did not care for this place, but after we got used to it, it became one of our favorite places. Our regular king room had a soaker tub (non jetted) and a separate walk in shower. Also had double sinks in bathroom. Walk out wnd story patio was surprisingly private. This is easily a 4-5 star high end resort. But of course we paid 5 star price too. We would definitely stay here again if attending a multi-day conference, but probably not stay if traveling through on a quick overnight stay.

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Dining

Contigo and room service earn praise, and several guests enjoyed tasty options. Still, food and drinks are often considered overpriced with mixed quality, automatic gratuity at the pool bar, and temporary venue changes during renovations.

Related guest reviews

10

juan

2 Sept 2024

·

Stayed 2 nights

Place was amazing first time staying but not the last time , will definitely recommend anyone to stay here. Foods good the staff are friendly and helpful and the price is just right

10

Juanita

2 Sept 2025

·

Stayed 2 nights

The entire resort is amazing. The only uncleanliness was the bar area at the pool. Lots of trash (gum, napkins, trash) not picked up in a timely manner. The pool bar also charges an automatic 18% gratuity on all transactions.

10

Joann

24 May 2025

·

Stayed 4 nights

Great amenities. Bar could use better wines, imported from Italy, Spain, France, other old world style. Pools were great. Contigo restaurant a must.

6

Bryan

29 Apr 2024

·

Stayed 2 nights

The bad stuff: The room service food was overpriced for the mediocre quality it was. The “smashburger” tasted like a double bacon cheeseburger from Jack in the Box. The bbq wings were delivered cold and lacked flavor, it just tasted like the sauce was store brought. We ordered sodas but they were never delivered to our room. The cocktails at the pool were also expensive and there weren’t impressive. It just tasted like bottom shelf alcohol with a simple mixer. I expect unique handcrafted cocktails for the prices I’m paying. The adult pool is too close to the kids pools so you can hear kids screaming the whole time. The pool area was very dirty throughout the day, with trash laying everywhere including by the adult pools. The good stuff: The self parking was very easy. The views around the property are nice. The rooms are also very nice and what I expected from the website gallery.

8

Claudia

7 May 2024

·

Stayed 4 nights

Expedia doesn’t include that the property is under construction until fall. The entire lobby is walled off. One of the restaurants is in a conference room. Coffee was free until the new shop the day we left. More transparency Expedia

10

Bonnie

3 Sept 2025

·

Stayed 2 nights

We just went for a two-night getaway and were pretty self sufficient—morning coffee, a fridge, and somewhere to eat dinner. All that was within steps of our room, the latter being the wonderful onsite Latin kitchen, Contigo. It ended up being hotter than we expected, so we spent most of the day in the pool area. Love that swim up bar! We both made it down the water slide more than once.

8

stacy

15 Jul 2025

·

Stayed 2 nights

Property is beautiful but the pool area could have been kept cleaner with less obnoxious music and the drinks poolside were ridiculously overpriced

10

Renee

24 Aug 2025

·

Stayed 3 nights

Overall, a terrific hotel. Some of the front desk staff could be nicer but everyone else was extraordinarily. And I appreciated that. The room service foods is spectacular, arrives quickly and hot and the proportions are enormous. Housekeeping, valet could not have been nicer.

8

Michelle

13 Jun 2025

·

Stayed 1 night

It was very nice and had something for everyone . I just wish we were there more than one night. I would have given a 5 but tv wasn't streaming and engineer took 3 calls to get to the room to check it out. I couldn't wait any longer had kids that wanted to get to pool and slides. When I returned I called again and he came out and fixed. Had trouble with kids menu and room service but called desk and manger was kind enough to take our order over phone.

8

David

7 Nov 2023

·

Stayed 1 night

Great place, great food

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$248
February	US$326
March	US$357
April	US$313
May	US$251
June	US$199
July	US$199
August	US$191
September	US$210
October	US$278
November	US$242
December	US$206

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $292	17 $290	18 $294	19 $274
20 $277	21 $314	22 $1,110	23	24 $260	25 $264	26 $273
27 $214	28 $282	29 $273	30 $273

Su	Mo	Tu	We	Th	Fr	Sa
				1 $335	2 $471	3
4 $291	5 $282	6 $282	7 $291	8 $300	9 $309	10 $317
11 $286	12 $291	13 $291	14 $291	15 $291	16 $309	17 $309
18 $286	19 $291	20 $291	21 $291	22 $309	23 $389	24 $389
25 $277	26 $282	27	28 $282	29 $282	30 $291	31 $291

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 2 Queen Beds, Pool View

Room, 2 Queen Beds

Deluxe Room, 1 King Bed, Golf View

Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 1 King Bed, Pool View

Room, 1 King Bed

Suite, 1 King Bed, Corner

Deluxe Room, 2 Queen Beds, Golf View

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin La Paloma Resort & Spa

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Prices for upcoming dates