Name: Quality Inn & Suites Santa Cruz Mountains
Address: 9733 Highway 9, Ben Lomond, California, United States of America, Ben Lomond, California, US
Price range: US$78–US$281 per night
Rating: 8.08

What guests think

At Quality Inn & Suites Santa Cruz Mountains, guests frequently highlight the peaceful redwood setting near Santa Cruz and generally quiet surroundings, while feedback varies on room condition, amenities, and the consistency of on-site offerings.

Many reviews praise friendly, accommodating staff and smooth check-ins. Repeated criticisms include dated rooms, cleanliness problems such as mold or stains, worn fixtures, thin blinds, and occasional noise through thin walls. Guests also report inconsistent or limited breakfast, a sometimes-dirty pool, and maintenance issues like cracked sinks or unreliable locks, plus a few refund disputes during outages. Expect a rustic, budget-minded stay with standout service but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Grounds and pool area under the redwoods are attractive, but multiple guests found the pool dirty at times. Parking is generally manageable, though a few note limited or insufficient accessible spaces.

Related guest reviews

10

Rick

28 Jul 2024

·

Stayed 1 night

Awesome hosts. A cold pool and it was a bit dirty too. Lovely location in the heart of redwoods. Nice little breakfast too.

8

Christa

28 May 2023

·

Stayed 2 nights

Staff was VERY friendly and the pool/garden were absolutely BEAUTIFUL!!!

10

Deborah

24 Jul 2025

·

Stayed 2 nights

I love staying here, it’s quaint and there’s nothing like swimming in the pool while gazing at the redwoods surrounding the property. The staff is caring and attentive, helpful in every way. The beautiful rose bushes and unique river view add to the mountain charm of this place 👍

4

Sandra

20 Jul 2025

·

Stayed 1 night

The staff was superior. However the bathroom walls were covered in mold, the towels had stains, and the room had an old musty smell. The pool was too dirty to swim in. Bummer since this was one of the main reasons I booked this location during summer. The breakfast was not as advertised at all. Disappointed overall. Paid way way to much for the stay. Plus side, great coffee shop just down the road.

8

Kristin

13 Aug 2024

·

Stayed 2 nights

Good price for what you get. Kids loved clean and well kept pool. Bed was nice, clean and comfy… details of room not great like black mold in windowsill. Loved outdoor seati by options to enjoy the mountain air. Nice to have free breakfast but would’ve paid more to have better options, very very basic. Front desk nice staff!

4

Mercy

23 Sept 2025

·

Stayed 3 nights

They told me that the room they were giving me had recently been renovated. I guess there are different definitions to the words recent and renovate than I imagined. Obvious water leaks under pain, dirty walls and ceilings, no stopper in the bathtub, sheets, in lieu of a duvet around the comforter, breakfast room that was only open sometimes during the scheduled open hours, a sink faucet that did not have hot or cold settings as normally found. On the upside, the employee that I typically dealt with was very kind. Parking was easy. The redwoods suttounding it were heavenly. There were tables around the pool to sit and eat at, but i'm pretty sure the pool will not open as it was dirty.

2

Jaylynn

17 Jun 2023

·

Stayed 1 night

We paid over $250 a night for a hotel that makes motel 6 look like a luxury suite. The swimming pool had a green ring around the perimeter, the window in our bathroom was broken and would not close (we were on the ground floor & the bathroom window could easily fit a human body through it), the hotel room smelled like funk, carpets & bed panels stained, ripped curtains, dirty walls, and floor boards. I have been using Expedia for years and have not experienced a misrepresentation of this magnitude.

2

Emily

19 May 2023

·

Stayed 2 nights

Please do yourself a favor and stay anywhere but here. The photos Expedia has published for this property are wildly misleading. The rooms are in terrible shape. The carpets are stained, the curtains have holes, the shower curtains are falling off the wall. You can tell this place does simple cleaning but doesn’t deep clean the rooms. We were scared to take our shoes off and walk barefoot. The walls and doors had dirt and marks on them. The pool was so gross even ducks wouldn’t get in it. There’s no seating next to the pool that isn’t broken. The AC units are very old and ours stopped working leaving us sweltering one night. All this to be said, we raised concerns with Expedia about the conditions we encountered and they offered us $25 for two nights at a place that makes motel 6 look nice. So save yourself the hassle, disappointment in both the hotel and Expedia, and book somewhere else and through someone else.

10

Kirsten

6 May 2023

·

Stayed 7 nights

Kids enjoying the swimming pool

10

Stephen

3 Jul 2025

·

Stayed 2 nights

The hotel had a good location. was quiet and friendly atmosphere. wish that the handicap parking was better, needed more handicap spaces. it was nice that the hotel offered free vegitarian breakfast but wish there were more fruit items.

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Cleanliness

Cleanliness feedback is mixed: several guests report mold, musty odors, stains, and bathrooms not properly cleaned, while others found rooms clean.

Related guest reviews

2

Sandra

17 Jun 2024

·

Stayed 1 night

Bathroom was very dirty. Toilet wasn’t wiped down, a puddle of water next to the toilet with hair on the floor behind the toilet and in the shower, shower curtain was filthy and the walls need to be wiped down

4

Kelli

22 Sept 2025

·

Stayed 1 night

We stayed overnight for a concert in Felton and knew pickings were slim in terms of nearby hotels…We agreed that the beds were comfy but what was REALLY disappointing was the lack of cleanliness and attention to detail by the housekeeping services! We planned on showering this AM, but after seeing the condition of the shower (dirt, leaves, and tiny dark hairs from a previous “male guest”) my friend and I declined! We took pictures and showed the front desk at check out to view… They apologized but couldn’t do anything in terms of giving us a discount since I booked through Expedia (a 3rd party app). He said to report the conditions, they will talk to their cleaning staff, and he’d be willing to talk to whoever needed in your management office to get us a discount on our previous charged stay. We will see what ends up happening.

6

Kelsey

12 Jul 2025

·

Stayed 1 night

The man who checked me in was genuinely nice and seemed to enjoy his job. He shared the high temperature of the day and details about the pool. He got us a room early and made easy conversation. Our room was just cleaned and simple. It was our bathroom that was why we rank fewer stars. There was mold and mildew throughout the shower and entire bathroom. We were in a hurry so didn’t ask for a new room But not something we like to see and especially because it was so obvious.

6

Lyric

25 Sept 2025

·

Stayed 1 night

Not the cleanest.

4

Sandra

20 Jul 2025

·

Stayed 1 night

The staff was superior. However the bathroom walls were covered in mold, the towels had stains, and the room had an old musty smell. The pool was too dirty to swim in. Bummer since this was one of the main reasons I booked this location during summer. The breakfast was not as advertised at all. Disappointed overall. Paid way way to much for the stay. Plus side, great coffee shop just down the road.

10

Felix

7 Nov 2025

·

Stayed 1 night

Nice clean rooms

2

Amanda

13 Jul 2023

·

Stayed 1 night

Mold stains in sills, shower rod held together with blue painters tape, clear packing tape over hole in bathroom door, dirty walls with some sections of missing drywall. The most concerning issue was the extremely unpleasant smell that we could not place. It permeated the entire room and all the towels, though was not in the bed sheets. Some sort of cleaner? Never smelled anything like it. You’ll be disappointed. Zero stars, do not recommend.

2

Jaylynn

17 Jun 2023

·

Stayed 1 night

We paid over $250 a night for a hotel that makes motel 6 look like a luxury suite. The swimming pool had a green ring around the perimeter, the window in our bathroom was broken and would not close (we were on the ground floor & the bathroom window could easily fit a human body through it), the hotel room smelled like funk, carpets & bed panels stained, ripped curtains, dirty walls, and floor boards. I have been using Expedia for years and have not experienced a misrepresentation of this magnitude.

6

Jacqueline

14 May 2025

·

Stayed 1 night

Garbage in the driveway and on the property. Room needed a coat of paint. Sink was cracked. Toilet was cracked and loose.

4

Jane

1 May 2023

·

Stayed 2 nights

The staff were pleasant, the beds were comfortable. The property needs updating, new carpet and curtains, the rooms smelled musty,& dirty. Bathroom had strong scent of cleaning agent which was nasty but we appreciated that staff were cleaning. The curtains looked dirty and stained. Inside the entrance to one of the rooms was a large wet spot 2 ft by 2 ft.

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Rooms

Rooms are dated and in need of upgrades, though many note comfortable beds; noise can carry through thin walls and light seeps through thin blinds. Wi‑Fi reliability is inconsistent in a few reports.

Related guest reviews

6

Donna

1 Jul 2024

·

Stayed 1 night

The blinds in room were paper thin and the excessive light without blinds or curtains was unbearable for sleeping.

8

Kevin

15 Jun 2024

·

Stayed 1 night

The Quality Inn is close to Santa Cruz, has dining options close by, is quiet and right in the Santa Cruz Mountains. The facility itself needs a bit of a remodel

6

Jeremy

24 Feb 2023

·

Stayed 3 nights

Window had very thin, flimsy window blind; they kept outside lights on all night (understandable for safety reasons), but light shined into room & made it bright. Need to get thicker, black out curtains or something. Rooms were very average, & seemed run down. Rooms needed a face lift.

10

Henry

1 Sept 2025

·

Stayed 1 night

Friendly service at check-in. Room was good and not too cramped for two adults and two kids. Beds were comfortable.

6

Beatriz

28 May 2025

·

Stayed 2 nights

Good for a quick overnight stay. Could definitely use some upgrades! Comfy mattress but if you’re a light sleeper (like me!) wouldn’t recommend staying here as walls are pretty thin & can hear the other guests. Won’t be staying here again! Friendly staff!

4

Damian

7 Jul 2025

·

Stayed 2 nights

A nice quiet inn, but the rooms could use repair and refurbishment

8

STEVEN

17 Apr 2025

·

Stayed 7 nights

Older motel that needs some upgrades

4

Robin

23 Dec 2022

·

Stayed 1 night

Internet worked about 50 percenr of time. Tolitries were one bar of soap. No cups or glasses in room. Heater very loud.

8

Linda

27 Jul 2025

·

Stayed 2 nights

It was average, a bit outdated.

8

Yue

21 Apr 2025

·

Stayed 1 night

Room is larger than most motels, located in a quite place, which is important to us. The only complaint is you can hear the next-door guests.

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Service

Service is widely praised as friendly, helpful, and accommodating, with several shout-outs to front desk staff and smooth check-ins. A few guests reported unresponsive interactions and refund or cancellation frustrations.

Related guest reviews

10

Kirsten

13 May 2023

·

Stayed 7 nights

Great staff and services

2

Jonathon

30 Aug 2025

·

Stayed 3 nights

Wasn’t able to attend due to an airlines strike and was told, nothing could be done and I lost all my money. Poor customer service to say the least

8

Bernd

12 Nov 2025

·

Stayed 1 night

Fulfilled the need. Friendly staff.

2

Torin

3 Jan 2026

·

Stayed 1 night

This hotel was closed due to the power being out caused by storm. No fault of theirs of course. However, they did not issue a refund. Several attempts have been made to contact them with no response. Criminal

6

Kimberli

2 Jan 2025

·

Stayed 1 night

Room wasn’t ready, staff was standing around talking knowing we were waiting for room to be cleaned. Dirty sock in the bed. When speaking to management was basically brushed off.

10

Leslie

12 Oct 2025

·

Stayed 1 night

Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.

10

Damon

13 Apr 2025

·

Stayed 5 nights

Excellent hospitality

10

Debbie

9 Aug 2024

·

Stayed 3 nights

When we checked in the lady at office was very pleasant. She said that we would have to be on the 2nd floor because all rooms were booked on first floor. I explained how it’s hard for me to go upstairs and I did request first floor when I booked. She was so understanding and was able to move us to first floor. She went out of her way to be so helpful. It was only myself and my granddaughter. I felt very safe here and had a wonderful relaxing 3 days in the redwoods. Thank you, we definitely will vacation here again.

10

Amy

18 May 2025

·

Stayed 1 night

Super friendly staff member was a bright light at the end of a difficult travel day.

10

Brian

21 Aug 2025

·

Stayed 1 night

This is a lovely place and the staff were great. We arrived close to midnight after calling to say we were delayed and found a parking space had been reserved and the office still open with a friendly staff member present. Lovely setting. A+++

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Location

Scenic redwood setting that is generally quiet and a short drive to Santa Cruz, with dining and venues walkable for some. A few guests noted concerns about loitering or late-night noise.

Related guest reviews

8

Devin

11 Oct 2024

·

Stayed 2 nights

Great location in a nice little town

10

Carl

12 Jun 2025

·

Stayed 2 nights

Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.

10

Susan

17 Sept 2025

·

Stayed 1 night

Basic amenities, beautiful setting. Get outside and enjoy the Santa Cruz mountains and relax here in the evening!

8

James

9 Jun 2023

·

Stayed 1 night

Pretty location walkable to restaurants; lovely grounds, quiet despite being near the road.

10

Joseph

24 Aug 2024

·

Stayed 4 nights

Nestled against the giant redwood trees, and a castle in view, this hotel ambiance was totally enchanting. One of the most quiet places we've stayed with a very nice room, closet to hang clothes, iron, ironing board, micro, refrigerator. What more could we ask for? The staff are genuinely kind and go out of their way to help you. Very convenient to Hwy 1 and other towns. We liked being not downtown with heavier traffic, but close enough (approx. 25 minutes) to the Santa Cruz Wharf and boardwalk. We will be back to stay!! Love this place

6

david

4 Nov 2024

·

Stayed 1 night

way too many homeless type people staying at this joint.noise after 11 pm in rooms and outside.walk up hobos from the highway with plastic bags in hand..not what i thought my stay their would be..WILL NOT GO BACK TO THIS PLACE AGAIN..

10

Terry

3 Feb 2025

·

Stayed 1 night

Reception nice. Clean, quiet, safe, comfortable, & off the Main Street.

8

Jessica

7 Oct 2024

·

Stayed 1 night

The guy at the front desk was friendly and gave great travel recommendations. The location was fabulous for hiking and adventure. The area was cute, safe and comfortable.

10

Leslie

12 Oct 2025

·

Stayed 1 night

Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.

10

Lisa

19 Feb 2023

·

Stayed 1 night

Nicely maintained, clean room with attractive surroundings, forest is beautiful

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Dining

Breakfast is inconsistent, with several reports of the area closed or minimal options; others describe it as basic but acceptable.

Related guest reviews

10

Rick

28 Jul 2024

·

Stayed 1 night

Awesome hosts. A cold pool and it was a bit dirty too. Lovely location in the heart of redwoods. Nice little breakfast too.

4

Alan

31 Oct 2023

·

Stayed 1 night

This place is a dump. Outside stairs and area filthy. Really bare bones room with just one lamp and no desk type surface. Breakfast is a joke. The only thing hot available is toast or instant oatmeal. We'd have been better off at a motel 6 and not spent $300!

10

Ana

28 Jan 2025

·

Stayed 3 nights

Breakfast could use some help and it was a little strang that it wasn't always set up during Breakfast time and that we were locked out and had to knock several times.

6

Marianne

22 Jun 2024

·

Stayed 1 night

Property is surrounded by beautiful redwoods. It’s on a main road and the staff is very polite and accommodating however, they lacked supplies, the breakfast lacked healthy choices.

8

Lindsay

15 Apr 2024

·

Stayed 2 nights

Clean and comfy beds, free breakfast. Nothing fancy but I didnt need anything fancy, just a place to sleep. Check in was easy and employee was very friendly. I also really liked that the bathroom window opened to let in the fresh forest air.

8

Richard

27 Feb 2025

·

Stayed 2 nights

Reservations and website stated it had breakfast, but no one was available and area was closed during stay, so no morning coffee...uuuggghhh..

6

Maxwell

15 Apr 2023

·

Stayed 1 night

Staff was very nice Advertisement said there would be breakfast but no such thing existed. Part of the room needed help- chipped paint, dirty curtains,etc. Did have coffer maker, frig and microwave. Parking lot is like a roller coaster--needs to be redone. Located near nice restaurants.

4

Rachel

7 Oct 2025

·

Stayed 1 night

They promised us coffee and breakfast at 8 am and we waited until nearly 8:15 and still nobody was there, the office was locked.

8

Joe

21 Jul 2024

·

Stayed 2 nights

nice cozy place to stay, may miss it due to maps at hotels.com places it across the street. breakfast was a bit lack luster. lack of items, towards the last hour of service. Not sure of early morning quantities, but was not impressed.

10

Stephen

3 Jul 2025

·

Stayed 2 nights

The hotel had a good location. was quiet and friendly atmosphere. wish that the handicap parking was better, needed more handicap spaces. it was nice that the hotel offered free vegitarian breakfast but wish there were more fruit items.

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Month	Average price
January	US$83
February	US$94
March	US$99
April	US$123
May	US$119
June	US$142
July	US$143
August	US$136
September	US$114
October	US$111
November	US$92
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $162	3 $196
4 $92	5 $78	6 $79	7 $88	8 $80	9 $156	10 $185
11 $78	12 $79	13 $79	14 $79	15 $78	16 $161	17 $176
18 $82	19 $79	20 $86	21 $78	22 $79	23 $136	24 $201
25 $78	26 $78	27 $78	28 $78	29 $78	30 $125	31 $181

Quality Inn & Suites Santa Cruz Mountains

Prices for Quality Inn & Suites Santa Cruz Mountains

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Suite, 1 Queen Bed

Standard Room, 2 Queen Beds

Room, 1 Queen Bed

Guest reviews of Quality Inn & Suites Santa Cruz Mountains

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Quality Inn & Suites Santa Cruz Mountains

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $213
20 $90	21 $93	22 $93	23 $103	24 $95	25 $230	26 $281
27 $87	28 $85	29 $86	30 $85