Name: Best Western Pine Tree Motel
Address: 12018 Central Avenue, Chino, California, United States of America, Chino, California, US
Price range: US$75–US$144 per night
Rating: 8.25

What guests think

At Best Western Pine Tree Motel, reviewers highlight clean, spacious rooms, friendly service, and a convenient location with well-kept grounds and a quiet, old-school motel vibe that feels thoughtfully updated, making it a solid value for short stays.

Breakfast is frequently praised for hot options and variety. Common drawbacks include very firm beds, occasional lukewarm or low-pressure showers, some noisy AC or street noise, sporadic maintenance or odor issues, and a few reports of inconsistent front-desk handling during check-in or special situations. Expect a straightforward, comfortable base with a classic motel feel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Landscaped grounds and an outdoor pool are noted; parking is easy, and some rooms have balconies. Some guests mentioned the pool was not heated, and one noted there is no hot tub.

Related guest reviews

8

Jeff

13 Nov 2024

·

I thought the property was very nice. My family felt safe there. My kids wanted to use the pool and although it was open it was not heated and they said it was too cold to go in. There was no hot tub. The room was spacious and clean. The bathtub however is peeling on the bottom. The breakfast was very nice with lots of options. There is a pancake machine as well which was good. My husband liked the bacon, omelets, and hash browns. Overall I would stay there again.

10

Alan

26 Jul 2025

·

Stayed 1 night

Great staff, clean rooms, good location. Simple breakfast, but had enough options. Free parking. Will definitely stay here again in the future.

10

Tobin

10 Jun 2024

·

Stayed 2 nights

What a hidden gem!!! Came out for a concert in Pomona and stayed here for a couple nights! CLEAN, COMFORTABLE, awesome decor, got a balcony room that overlooked the pool. To top it off, you have anything you want in walking distance and based upon how quiet it was, you would not even know you had grocery stores and shopping outlets around you. Highly recommended!

10

Douglas

25 Jan 2023

·

Stayed 3 nights

The grounds are nice. It was very quiet, easy parking and access. The staff I dealt with were helpful. All in all it was a good experience.

10

Amelia

6 Jul 2025

·

Stayed 1 night

Such a nice place to stay. Very clean and room was spacious! Bathroom/shower was clean and had great amenities. Pool was warm and beautiful. Will definitely stay again!

8

Emelie

18 Aug 2025

·

Stayed 15 nights

Great motel for its price range. The staff are all very friendly and helpful. We felt very welcomed right from the start. The beds were a little too hard for our liking, making it a bit hard to sleep comfortably. Breakfast was good compared to american standard. Varies a bit from day to day, which is appreciated if you're staying longer. The pancake machine broke regularly though. Sometimes they could fix it, and sometimes not. Pool area was nice and as expected, we used it several days to cool off after a long day.

10

Rafael

19 Jul 2025

·

Stayed 1 night

The grounds are nice and clean

10

Patricia

22 Jul 2024

·

Stayed 2 nights

Nice property and with gravel lot for tractor trailer parking

10

max lee

22 May 2024

·

Stayed 3 nights

Great hot breakfast and front door parking in front of room

8

Dirk

17 May 2024

·

Stayed 1 night

Super cool old school motel...with a great breakfast. Only issue, the room smelled a bit musty (had 2 rooms...both with similar smell). Other than that...super clean, great pool area...nice staff... We stayed in the rooms with balconies. Fun to sit on the balcony and have drinks...

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Cleanliness

Many reviews praise very clean rooms and well-kept grounds. A few report issues such as occasional odors, minor bathroom wear, or ants.

Related guest reviews

10

Darrien

26 Sept 2025

·

Stayed 2 nights

Stayed for two days , only gave one set of breakfast tickets Overall , pretty big space. Clean. Loved the size of the shower but needs more pressure.

10

Darnel

27 Jul 2025

·

Stayed 1 night

Hotel was extremely clean and was quiet! Would stay here again

10

Renelle

14 May 2024

·

Stayed 1 night

Very clean, comfortable, large room!

4

Yesenia

14 Aug 2023

·

Stayed 1 night

switched room 3 times, first room had sewage smell too strong to tolerate, 2nd room was next to a smoking room and smelled like a smoking room although it wasn't, 3rd room was fine but by then it was too much effort to get situated...

2

Stephanie

15 Oct 2024

·

Stayed 2 nights

I selected a non smoking room but still my cloths and myself reeked of smoke.

8

Jason

18 Dec 2022

·

Stayed 1 night

The property is located conveniently near many businesses. The staff was very friendly. Love the complimentary breakfast. My only complaint was that there were some ants in the bathroom.

10

Lisa

24 May 2025

·

Stayed 1 night

It was very nice and quiet and clean for the price.

10

Matthew

27 Aug 2025

·

Stayed 1 night

The staff was very friendly. Even though the facilities was old, it was maintained immaculately. I appreciate the cleanliness of the room and the bathroom. Definitely enjoyed my stay and will come back.

10

Fernando

3 Sept 2025

·

Stayed 1 night

Room was clean and staff was great

10

Derek

13 Nov 2023

·

Stayed 7 nights

We enjoyed this hotel very much, not a bad thing about it. Rooms were comfortable and clean. Breakfast every morning was amazing with lots of variety. The employees were very welcoming and friendly. The whole vibe of the place was great and very well kept, like old school hollywood but all redone on the inside.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with a retro/updated feel, and some offer balconies. Recurring complaints cite very firm mattresses and occasional noise from AC or street traffic.

Related guest reviews

8

Nichole

6 Jan 2025

·

Stayed 2 nights

water never got warm enough in shower and heating/cooling unit was loud and the beds were rock hard... visually a beautiful room decent amenities and the breakfast was nice. Staff a d remodel were great. I had a nice stay overall.

10

Laura

31 Jul 2024

·

Stayed 1 night

What a great mid century motel!! Enormous room, quiet at night

10

Callie

31 Jul 2024

·

Stayed 5 nights

The room and building have a cozy wood cabin vibe and are quite luxurious for the cheap price. We were very surprised! The shower was tiled with a glass door. The couch and bed were very comfortable. The delicious continental breakfast had tons of variety and even changed a little on different days. The staff were very pleasant and helpful. The location was close to all the places we needed to go. We loved our stay! Thank you so much!

8

Jimmy

31 Mar 2023

·

Stayed 2 nights

The ac/heater system was a little noisy, the property was properly maintained and very clean.

8

Teng

13 Aug 2024

·

Stayed 1 night

Easy check in. Neighborhood is good. Good hot breakfast. Room is clean and neat. Bed a little on the hard side. Pillow was hard. Not a lot of people so you have plenty of parking spot.

2

Cuiping

1 Aug 2025

·

Stayed 5 nights

The noise is too loud.

8

Erika

13 Sept 2025

·

Stayed 1 night

Everything was perfect, except the bed it was very firm. Didn’t sleep comfortably all night

10

Tobin

10 Jun 2024

·

Stayed 2 nights

What a hidden gem!!! Came out for a concert in Pomona and stayed here for a couple nights! CLEAN, COMFORTABLE, awesome decor, got a balcony room that overlooked the pool. To top it off, you have anything you want in walking distance and based upon how quiet it was, you would not even know you had grocery stores and shopping outlets around you. Highly recommended!

10

Janet

14 Nov 2025

·

Stayed 1 night

Our room was spacious, clean, and comfortable!

8

Emelie

18 Aug 2025

·

Stayed 15 nights

Great motel for its price range. The staff are all very friendly and helpful. We felt very welcomed right from the start. The beds were a little too hard for our liking, making it a bit hard to sleep comfortably. Breakfast was good compared to american standard. Varies a bit from day to day, which is appreciated if you're staying longer. The pancake machine broke regularly though. Sometimes they could fix it, and sometimes not. Pool area was nice and as expected, we used it several days to cool off after a long day.

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Service

Staff are widely described as friendly and helpful, with quick responses and, at times, proactive solutions. However, several reviews cite poor front-desk experiences, including rigid late-night check-in policies and mishandled service-animal inquiries.

Related guest reviews

10

Amy

2 Jun 2025

·

Stayed 1 night

Was a great stay. Loved the atmosphere and the breakfast was tasty. Staff was very helpful.

2

Charlene

31 Aug 2025

·

Stayed 1 night

Terrible experiance checking in and with the staff at this hotel. They illegally want you to provide proof of certification or a doctors note for a service dog or they will cancel your reservation on site. Most unacceptable service I have ever received. Do not recommend anyone to stay here even if you dont have a service dog, the way they treat their guests is appalling and accordingly to other reviews I am not the only perosn who has had this experience here.

10

Timothy

2 Sept 2024

·

Stayed 1 night

Amazing staff

10

Tonya

23 Jan 2023

·

Stayed 2 nights

Customer service was super! We had some noisy neighbors late in the evening. We called the front desk and they dealt with it immediately, allowing us to get a good nights sleep.

10

Alan

26 Jul 2025

·

Stayed 1 night

Great staff, clean rooms, good location. Simple breakfast, but had enough options. Free parking. Will definitely stay here again in the future.

10

Tomas

26 Nov 2023

·

Stayed 2 nights

It's an a good location safe quiet, very clean, staff very friendly. Bed was comfortable, big rooms.

10

Oscar

20 Jul 2025

·

Stayed 1 night

Very nice and helpful stuff.

10

Timothy

4 Mar 2023

·

Stayed 2 nights

The water was luke warm at best. We called the front desk in the late evening and a manager came to the room to assess the situation. They worked on the hot water but could not fix the room. They offered us an upgrade. It was very exceptional to see that kind of hospitality.

2

William

19 Jan 2023

·

Stayed 1 night

I arrived around 8:30 pm. Front door was locked and the lights in the office were out. A sign said to go around to the side window, basically in the dark. Another sign said to press the buzzer HARD. I did and a voice said to put my license and credit card in the slot. There was no light on and the window was dark so I could see no one. I said, Open the door and let me in. He said he would not. I said I would not put my license and credit card in the slot. He then said he was refusing service. I left.

2

Mark

1 Aug 2024

·

Stayed 8 nights

We had a week-long reservation. Due to flight delays we knew we'd be late checking in, so called ahead and was told "no problem, check in when you get here." Arrived (finally) around 6:30am and were told by a rude desk clerk that she'd canceled our reservation because we hadn't checked in by 5am. Even after she was told we'd called ahead and assured it wouldn't be a problem, she was adamant that it was their policy to cancel reservations at 5am if folks hadn't shown up by then. She did say we could make a new reservation, however, since the cost would be nearly double what we had previously arranged, we decided to go elsewhere! I'm sure this young woman is good at certain things, but customer service isn't one of them! We'd stayed at this hotel before and enjoyed it...never again. There are too many other good hotels available to put up with that kind of nonsense!

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Location

Convenient to shops, restaurants, and the freeway, with several places within walking distance. Many guests also found the setting quiet.

Related guest reviews

8

Stephen

6 Feb 2023

·

Stayed 3 nights

The service and people were very nice and polite. The continental breakfast was very good. Very close to shopping, and restaurants. All within walking distance if you can do it.

10

Sally

28 Nov 2023

·

Stayed 1 night

I stay here quite often for work and such. But every time it’s a pleasure! Quick check in, great parking where I never have to worry about damage or scratches, great breakfast and easy things in walking distance to eat. Plus I can get gas before hoping on the freeway to go home.

10

Damon

29 May 2024

·

Stayed 4 nights

Great trip to this hotel. Easy to get to. Just what we needed for our visit to universal and knottsberry farms. Simple breakfast and perfect to start the day with.

10

LARRY

15 Mar 2023

·

Stayed 2 nights

nice and clean, great location

10

Mark

25 Jan 2024

·

Stayed 7 nights

Nice little hotel. Looks like your typical small hotel from the outside, but appears to have been remodeled. Clean and modernized rooms were a nice surprise. Reasonably good breakfast and an attentive staff. Good value for the price.

10

Greg

17 Dec 2024

·

Stayed 1 night

Lookong forward to coming here again soon. Easy to find and great location .

10

Mark

7 Jan 2023

·

Stayed 19,359 nights

Good size room. Great staff. Conveniently located around a lot of retail and food options.

10

Tobin

10 Jun 2024

·

Stayed 2 nights

What a hidden gem!!! Came out for a concert in Pomona and stayed here for a couple nights! CLEAN, COMFORTABLE, awesome decor, got a balcony room that overlooked the pool. To top it off, you have anything you want in walking distance and based upon how quiet it was, you would not even know you had grocery stores and shopping outlets around you. Highly recommended!

10

Rithika

27 Dec 2023

·

Stayed 3 nights

The rooms were very spacious and the staff were helpful. The property is also close to shops and the highway.

10

Gio

29 Jan 2024

·

Stayed 3 nights

Hotel was in a perfect area. Lots of food options nearby and easy location near the freeway. Would definitely stay again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for being hot, varied, and plentiful. Minor issues include occasional cold items, brief waits for refills, or a temperamental pancake machine.

Related guest reviews

4

Milo

16 May 2023

·

Stayed 1 night

Mattress was like sleeping on a BRICK!!! HARD!! For seniors this is terrible! Staff and security were nice. Eggs were cold

8

Todd

19 Nov 2025

·

Stayed 1 night

Very convenient location.The room was big.Breakfast was an actual breakfast.We had bacon,scrambled eggs, sausage,french toast,biscuits & gravy, cereals to pastries, fruit, pancakes, coffee, hot chocolate, juices it wasn't just a pre packaged breakfast.The Staff was Wonderful! The only negative was the water wasn't very hot.It was warm at best.The remote for the T.V. didn't have all the functions to navigate properly.Kinda a pain.There was an Outstanding mexican restaurant down the street called Los Portales we ate there 2 out of our 3 day stay. The rates were the best I could find on Hotels.com. We would stay there again.

10

Callie

31 Jul 2024

·

Stayed 5 nights

The room and building have a cozy wood cabin vibe and are quite luxurious for the cheap price. We were very surprised! The shower was tiled with a glass door. The couch and bed were very comfortable. The delicious continental breakfast had tons of variety and even changed a little on different days. The staff were very pleasant and helpful. The location was close to all the places we needed to go. We loved our stay! Thank you so much!

10

Phyllis

18 Dec 2023

·

Stayed 1 night

A huge room with so many amenities! Very clean and quiet. The breakfast was terrific with many choices. The staff was very friendly. I'll definitely be back when in the area.

10

Gabriele

20 May 2024

·

Stayed 1 night

Property staff was extremely nice. Room was spacious and very clean. Breakfast was excellent!

8

Jason

9 Feb 2023

·

Stayed 4 nights

The room was comfortable. The staff was friendly. The breakfast was limited even though it was on the weekend. We had to wait on food every day.

10

Lina

6 Sept 2025

·

Stayed 1 night

Zero complaints. The stay was perfect for the one night I stayed. Different options around for food, couple shopping stores close by. Rooms were clean and staff was beyond amazing. Breakfasts was great and well kept up with. Would stay again definitely

10

Richard

27 Nov 2023

·

Stayed 2 nights

Service was great and the people are super nice. Breakfast was fantastic on both of my day stays.

8

Peter

23 May 2024

·

Stayed 3 nights

A Motel-style accommodation offering good value. Quiet room, extensive breakfast and super staff!

8

Emelie

18 Aug 2025

·

Stayed 15 nights

Great motel for its price range. The staff are all very friendly and helpful. We felt very welcomed right from the start. The beds were a little too hard for our liking, making it a bit hard to sleep comfortably. Breakfast was good compared to american standard. Varies a bit from day to day, which is appreciated if you're staying longer. The pancake machine broke regularly though. Sometimes they could fix it, and sometimes not. Pool area was nice and as expected, we used it several days to cool off after a long day.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$144
February	US$127
March	US$127
April	US$115
May	US$122
June	US$122
July	US$104
August	US$101
September	US$143
October	US$150
November	US$140
December	US$129

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $101	16 $90	17 $84	18 $112	19 $112
20 $75	21 $96	22 $96	23 $98	24 $98	25 $119	26 $127
27 $97	28 $96	29 $88	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $123	3 $100
4 $98	5 $97	6 $98	7 $97	8 $99	9 $114	10 $120
11 $94	12 $95	13 $106	14 $102	15 $96	16 $116	17 $121
18 $98	19 $101	20 $104	21 $102	22 $105	23 $120	24 $120
25 $103	26 $108	27 $111	28 $111	29 $125	30 $144	31 $119

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Patio

Standard Room, 1 King Bed, Patio, Pool View

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed, Balcony, Pool View

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony

Standard Room, 1 Queen Bed (With Sofabed)

Standard Room, 1 Queen Bed, Balcony

Standard Room, 1 Queen Bed, Balcony, Pool View

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Pine Tree Motel

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Prices for upcoming dates