DoubleTree by Hilton Claremont

I paid for an expensive room that was supposed to be”have a view of the mountains”. It had a view of a hedge and a parking lot. It was very dusty to the point where my allergies went crazy. The heater barely worked. It was a gigantic room but it didn’t feel like a $400 room. Also it was weird that people could see into the windows while walking to their cars.

Check-in was super fast, which is nice. It would've been nice to get more specific directions on how to find our particular room, but we figured it out. The room felt nice and clean, relatively modernized, well-styled. The heat/AC is a little noisy but at least it's all controlled through a thermostat on the wall, which was capable of switching between heat and cool on its own as needed, to maintain temperature (this is really helpful--thermostats that have to be set either to heat or cold only don't help when you're staying somewhere (or during a time) where things fluctuates between the two.)

Everyone at the hotel was custom service oriented and friendly. The restaurant was also great!

It was nice to have adjoining rooms. Had to book separately and note in the special requests when booking. We didn't get the breakfast with the room since it wasn't offered with the nonrefundable room discount and would have been $60 more for both rooms ($16 for refundable room + $14 for breakfast x2) so we got breakfast much cheaper elsewhere. It was nice parking close to the room. The area is wonderful and feels safe. We had first floor rooms that had a patio facing the pool, not private at all though. My key didn't work on the pool doors but the front desk was helpful and let me in. It was nice to have hot tub access at 6am. It was a nice stay and would definitely stay again if in the area.

Staff were great. Building is a converted apartment complex, and many entrances are not ADA-compliant. Sofa in my room was significantly filthy. Took photos and gave them to both the front desk AND the hotel manager, but they would not give me any discount or offer anything else because I'd booked through Hotels.com, so I'm bringing my problem to you.