Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

To-go breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee of approximately USD 10.00 to 30 per person.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per accommodation, varying based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property offers features such as elevators, wheelchair-accessible facilities, a wheelchair-accessible registration desk, and a wheelchair-accessible pool. There is also a stair-free path to the entrance.

Where is the property located in relation to key landmarks?

The hotel is located in Folsom, within a 5-minute walk of Folsom Premium Outlets and Cinemark Century Folsom 14. It is 0.6 mi from American River and 0.8 mi from Lake Natoma.

Does the property have a swimming pool?

Yes, there is an outdoor pool available for guests.

What are the policies for guests staying with children?

Up to 2 children 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Hilton Garden Inn Folsom

Average nightly price at Hilton Garden Inn Folsom by month, last 12 months (USD)
Month	Average price
January	$113
February	$115
March	$122
April	$142
May	$174
June	$141
July	$122
August	$116
September	$120
October	$136
November	$117
December	$120

What guests think

Reviews of Hilton Garden Inn Folsom highlight friendly, professional staff and generally clean, comfortable rooms, alongside recurring complaints about pool and hot tub closures, dated or noisy elevators and HVAC, and occasional maintenance or housekeeping lapses.

Guests like the convenient location near the freeway, outlets, restaurants, and the American River, and many find parking easy and the property pet friendly. Breakfast and on-site dining draw mixed feedback, with closures at times, confusion over what is included, and prices for drinks or meals seen as high, though some praise the breakfast quality. Overall, expect a straightforward, comfortable stay with helpful service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub availability is inconsistent, with multiple reports of closures or maintenance issues, and elevators are described as slow, dated, or occasionally out of service. Parking is convenient and the property is pet friendly.

Related guest reviews

4

kathleen

Jun 30, 2025

·

Stayed 2 nights

The pool was not open which was very disappointing. Your site should say that when booking.

8

carrie

Jun 1, 2025

·

Stayed 2 nights

Nice, central location. Pool was clean. Jacuzzi was dirty.

4

Judy

Jul 28, 2025

·

Stayed 1 night

It would be nice to know that the pool and hot tub is down. I booked specifically on the hot tub after a long day of activities. I did read in the reviews that the pool is down and I should have booked another hotel.

10

Heidi

Jul 2, 2024

·

Stayed 1 night

At check in the personnel smile - very welcoming. Check in was quick, pleasant and all questions answered. The lobby has a light airy and cheerful atmosphere. Free, ample, convenient parking - especially longer space so my compact car actually fit without sticking out AND wider spaces so I can actually open the door without banging other cars and dinging my car door. Clean room and plenty of space to spread out. Very comfortable. I enjoyed my room view and location.

8

ANDREW

Jun 9, 2025

·

Stayed 1 night

Staff are always friendly and professional. Rooms are clean, spacious and lovely. Elevators are in desperate need of being replaced/upgraded to the 20th century. Parking is convenient and surrounding area is safe and convenient if you want to shop at outlet stores.

10

ANDREW

Jun 4, 2024

·

Stayed 1 night

Property is nice, rooms are well equipped and very clean. The elevators are in desperate need of upgrade, other than that, highly recommended

2

Monica

Jul 12, 2025

·

Stayed 3 nights

First it was 100 plus degrees and the pool was closed due by the Health department. The so called asst GM refused to let me make my breakfast order that I did every day for 3 days. He claimed I could only get the free buffet. I bought vouchers for hot breakfast made to order and he refused and argued w me saying it didn't cover those items. Long story short the actual GM said yes it does just as I had told him. He argued to the hill w me and caused a seen. That's how you treat your guests, shame on you Hilton! 7/9-7/11/2025

10

Erika

Oct 27, 2025

·

Stayed 2 nights

It was very clean and they fixed the hot tub while we were there.

6

Frank

Apr 24, 2023

·

Stayed 2 nights

Beds were totally uncomfortable felt like sleeping on plywood and the Elevator wasn't working .

4

Lisa

Jul 7, 2025

·

Stayed 1 night

Unfortunately the stay wasn’t great. The air conditioning unit in my room was leaking and the floor was soaking wet. The AC also started making horrible noises during the night so I had to shut it off which left us sleeping in a hot room. The pool was also not open, they finally let people go in but we couldn’t use the spa. The staff was nice but unfortunately the issues in our room made for a long uncomfortable night.

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Cleanliness

Cleanliness is frequently praised, but several reviews cite lapses such as dirty or worn carpets, mold or grime in showers, unpleasant odors, and occasional plumbing issues. Standards appear inconsistent between rooms and common areas.

Related guest reviews

4

Doris

Aug 3, 2023

·

Stayed 1 night

Room smelled of stale smoke. Water in bathroom backed up, didn’t drain well. Nothing worse that standing in your own bath water. Breakfast was fine. Front staff was friendly and attentive Property needs updating

6

Gina

Jun 28, 2023

·

Stayed 3 nights

We stayed here with our dog for 3 nights. The staff was friendly. The room had a bit of a dog smell. It was not completely clean. There was something pink splattered on the bathroom walls, the toilet seat was loose, there was residue or smudges around some light switches, a stain on the carpet and a couple pieces of trash on the floor. The beds were comfortable & the shower was good. It would be great if there was a fan in the bathroom.

10

Erin

Oct 7, 2025

·

Stayed 5 nights

Room was clean. Staff was very very friendly and helpful. I do think the food was over priced so we went elsewhere for that. Pool was clean and nice. Got us in last minute because the hotel we had booked was so bad we couldn’t stay there. This was a breath of fresh air after that.

10

Tammy

Nov 13, 2025

·

Stayed 1 night

Clean room.

4

Monette

Sep 30, 2023

·

Stayed 2 nights

Dirty bathroom, dusty hangers, dirty coffee maker and coffee supplies

8

Christina

Mar 4, 2024

·

Stayed 1 night

The house keeper can pay a little more attention to details all the edges of the carpet and baseboards were very dirty and corners of the shower floor were dirty otherwise everything else was clean

2

Amanda

Jul 13, 2025

·

Stayed 1 night

Had to check out half hour after checking in. The room was dirty. Laminate floors not vacuumed and the pool is disgusting. Could not bring myself to stay there with my kids. Although staff was friendly didn’t do much with my feedback.

8

Donna

Oct 3, 2025

·

Stayed 1 night

I appropriate the "fake" smiles of staff when you enter, seems like they are always into something else! Weird! The rooms are comfortable, and ready for a good night sleep. **the shower in Rm 419 needs the back wall cleaned, pink mold growing, you can see where they clean to and leave a huge middle section untouched of cleaning. it's a nice shower, just needs a good cleaning.

10

Deborah

Sep 14, 2025

·

Stayed 3 nights

Staff were friendly and professional. Hotel was clean throughout. Room was very quiet / couldn’t hear next door or floor below rooms noise.

6

Rachel

Sep 16, 2025

·

Stayed 2 nights

It was so so. The sink kept clogging the toilet would make a loud noise after flushing. I'm not sure why the rooms were not up to par considering it is a Hilton hotel.

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Rooms

Many guests describe rooms as comfortable, spacious, and often quiet, with effective blackout shades in some rooms. However, noise insulation and HVAC performance vary, and recurring maintenance issues include door gaps, missing blackout curtains, loose fixtures, and dated finishes.

Related guest reviews

8

Andria

Nov 17, 2025

·

Stayed 1 night

The air conditioning worked well when it was on but we wanted a constant air flow and it did not stay on for longer than 5 minutes. It did not matter what setting we put it on, it would routinely turn off rather than stay at a constant flow of air.

8

Thomas

Nov 6, 2023

·

Stayed 4 nights

Exactly what I needed and expected from Hilton. A clean and quiet room, close to a lot of shops, restaurants, and amenities, and really helpful staff that went above and beyond when I needed to check out a day earlier than expected.

8

Jaril Faith

Jun 26, 2024

·

Stayed 1 night

Firm bed

10

Mingqi

Aug 4, 2025

·

Stayed 1 night

Room is spacious and comfortable. Front desk is friendly and professional.

8

Brenda

Oct 11, 2025

·

Stayed 1 night

Clean room, nice breakfast options (for a fee), wide step in shower. The carpets bit dated needing some refresh. Room entrance door didn’t close tight, gap around door frame, barely locked not very secure. Not soundproof, can hear everything next door.

6

Lanny

May 26, 2025

·

Stayed 2 nights

Room was not ready at prescribed check in time. Once I did get in my room, I set the air conditioner tocool room. The unit was very loud and when it cycled during my sleep it woke up..

4

Noelle

Aug 11, 2025

·

Stayed 1 night

The buffet was just okay. The service from everyone we encountered was very nice. Unfortunately our room didn’t have a black out curtain. The hardware was on the walls but it was missing the curtain/shade. My kids and I were up at 3am with the parking lots lights coming in brightly and at 5am when the sun came up, we just got up bc it was so bright in there. We’re exhausted and won’t be staying there in the future.

8

Jennifer

Feb 5, 2023

·

Stayed 1 night

The walls are thin. Our neighbors were having a dispute in the middle of night and I had to call down to have the night staff put a stop to it. The pillows were horrible! The seat in the bathroom tub was in the way of showering comfortably. The black out curtains were perfect they even stayed down and no light peaked through.

10

Carrie

Jul 26, 2025

·

Stayed 4 nights

The room was very clean, spacious and quiet. The staff was friendly and helpful. It’s dog-friendly and feels safe. There are quite a few good restaurant choices nearby. I will definitely stay here again.

10

Deborah

Sep 14, 2025

·

Stayed 3 nights

Staff were friendly and professional. Hotel was clean throughout. Room was very quiet / couldn’t hear next door or floor below rooms noise.

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Service

Service is widely described as friendly, professional, and helpful. A minority report slow or uncommunicative check-in and rigid or mishandled policies that caused check-in problems or confusion.

Related guest reviews

8

Robert

Aug 10, 2025

·

Stayed 1 night

Very slow check in, otherwise a good hotel and good location

10

KALANI

Aug 12, 2025

·

Stayed 2 nights

Loved this hotel! Staff was super friendly & helpful and our room was perfectly clean, and comfortable. We'll be staying here again!

2

Jeffrey

Oct 28, 2024

·

Stayed 1 night

I showed up at the hotel and was told they were full and there was no reservation under my name. I showed ghe lady my reservation on my phone and she said Hotels.com does that all the time and I need to call them for a refund. She could not have been more rude. I had to sleep in my car.

2

Conchita

Sep 9, 2025

·

Stayed 1 night

It was very upsetting. After a long day with my son’s volleyball tournament I couldn’t check into my room. My Mom pre paid for my room with her credit card. I didn’t have money in my card for deposit for card hold that matched my DL. So the front desk guy did not let us check in. I understand that he was doing his job but it was almost midnight. I was tired and my son and I didn’t have a place to sleep. I had to drive back home 2 hours away. I’m so Mad and there should be other ways. I begged the guy to FaceTime with my mom or email her to approve to use her card for hold deposit. Hilton I will not be booking with you guys anymore. Terrible customer service. Also before I got there was a guy ahead of me that was not able to check in and he seemed upset because it was late and we didn’t have a place to sleep.

6

Sonya

Jul 28, 2025

·

Stayed 1 night

I arrived a few minutes before 4pm and our room was not ready. No problem, I can wait a few minutes. My family and I sat right next to the front desk, and with our multiple suitcases on a cart, and waited for them to let us know when our room was ready. They anticipated 5-10 minutes. The lobby was empty and everything was very calm and not busy. The receptionist looked over at us every few minutes while we sat waiting and had enough time to laugh and joke around with each other. 40 minutes later, I went up to them and asked if there was an updated time when our room would be ready, and they told us it was already ready. What terrible customer service that they let us sit there and wait without letting us know! I had let them know we had a wedding to get to and they were aware of our eagerness to get access to our room to get dressed!

10

Tonia

Sep 28, 2025

·

Stayed 1 night

We enjoy all that you provide and have. The staff are always nice, helpful and respectable. Thank you

10

Jessica

Dec 21, 2024

·

Stayed 1 night

Restaurant wasnt open Friday night but plenty of options in walking distance. Breakfast was great. Service is exceptional 👌

10

Daniel

Jul 29, 2023

·

Stayed 1 night

The staff was helpful and pleasant, the experience was as good as it gets and the manager on duty was very helpful and involved with all of the processes of the stay and she puts in long hours with a constant smile. My expectations were far exceeded.

8

Stephen

Jul 15, 2024

·

Stayed 2 nights

Christopher at the front desk was most helpful,

10

Alice

Sep 23, 2025

·

Stayed 1 night

Every employee we encountered was very friendly and helpful especially Jomah, what an asset to your hotel!

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Location

Location is a strong point: near the freeway, outlets, restaurants, and the American River, and generally felt safe and convenient. Some guests note occasional exterior noise or minor access challenges.

Related guest reviews

10

Gretchen

May 19, 2025

·

Stayed 2 nights

The room was quiet and roomy. Easy access and able to walk to the Folsom outlets across the street. Nice amenities.

10

wini

Mar 16, 2025

·

Stayed 1 night

Great place to stay for rowing events at lake natoma.

8

S.

May 23, 2023

·

Stayed 1 night

2 miles to historic folsom Dt.. Gas station across the street..food shopping..its good

10

courtney

Apr 10, 2023

·

Stayed 2 nights

Great location

10

John

Apr 10, 2025

·

Stayed 2 nights

Right next to the Folsom outlets. The gardeners started with their leaf blowers before 8:00am, I was still sleeping!

8

Emily

Nov 28, 2024

·

Stayed 1 night

The hotel was bright and clean. The room was quiet and clean. The heater was noisy, and I would imagine the A/C is the same. Bed and pillows were very comfortable. The pool area looked nice. It's close to a few stores, a coffee shop, a movie and a gas station. Service was excellent. No breakfast, but they did have coffee. I'd stay there again.

10

Traci J

Jul 10, 2023

·

Stayed 1 night

Convient and comfortable. Lots of great food options nearby. Easy access to the freeway, but far enough away to get some peace and quiet.

10

Nicole

Sep 22, 2025

·

Stayed 1 night

It’s a really nice hotel and conveniently located

10

Marla

Sep 28, 2025

·

Stayed 1 night

Great location to freeway, pool is family friendly 4.5 ft , hot tub, you have to go a little bit to find a restaurant and there’s not really a drugstore ,but a convenient Safeway close by in case you forget something. Friendly staff,

10

Mary

Jun 15, 2025

·

Stayed 2 nights

Convenient location, reasonably priced and the staff is very professional and helpful.

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Dining

On-site dining and breakfast receive mixed feedback: quality can be good, but hours/availability vary, pricing feels high, and there is recurrent confusion about what is included. The bar or restaurant was closed on some stays.

Related guest reviews

4

Tom

Jun 11, 2025

·

Stayed 1 night

There was no open bar or restaurant as advertised. When we arrived the pool was closed.ybro.wqs smoke filled and when I was moved the maid was still inside cleaning. We specifically looked for a hotel with a pool, bar and restaurant so.we.chose this hotel. Imagine our surprise when all 3 were no goes.

8

Mark

Feb 7, 2025

·

Stayed 1 night

$8 for a beer. $11 for an "import" $38 for a $6 bottle of wine. Utterly ridiculous pricing. But hotel was nice and quiet. Lamp switch next to bed is 6 feet off the ground???? Get a drink from the 76 gas station in the parking lot.

10

Lenie

Jul 21, 2023

·

Stayed 2 nights

The area is very convenient to everything. Shopping, good restaurants and very safe. And also the staff are very friendly and help you with your questions. Also continental breakfast is free. Thank you, Lenie

6

Anna

Feb 24, 2025

·

Stayed 1 night

I thought they had a breakfast that was included, but they didn’t.

10

teresa

Apr 13, 2023

·

Stayed 6 nights

I was greated with a smile each time i came in and left for the day. The room was very clean. I loved how the bathroom had lots of lighting. Breakfast was really good. They gave you good size portions. The young lady that helped me each morning was so friendly. I had a come stay with me one night and she was so impressed on how nice and clean this hotel was.

8

Bradlee

Jun 20, 2024

·

Stayed 1 night

While the hotel was clean and comfortable, and the staff pleasant, we were disappointed to find that the breakfast we paid extra for during booking was not honored during our stay. Fortunately they let us have a bowl of fruit for our toddler “free of charge” (though we paid $10 to have breakfast included) when pressed about the issue. The hot tub was also down while we were there and we weren’t advised of this during check in or when we made our way to the pool area in the evening (we passed the front desk and staff told us to enjoy our swim so it felt like a missed opportunity to inform us). Overall we would probably choose to stay at another local hotel again since we didn’t feel this was up to typical Hilton standards but it’s a fine choice if you’re just looking for a clean and comfortable place to sleep.

8

Brenda

Oct 11, 2025

·

Stayed 1 night

Clean room, nice breakfast options (for a fee), wide step in shower. The carpets bit dated needing some refresh. Room entrance door didn’t close tight, gap around door frame, barely locked not very secure. Not soundproof, can hear everything next door.

6

REX

Mar 29, 2024

·

Stayed 4 nights

bathroom did not have a vent fan so you had no way to get rid of the smell of a number 2; breakfast cook did not know how to cook eggs

10

Jessica

Dec 21, 2024

·

Stayed 1 night

Restaurant wasnt open Friday night but plenty of options in walking distance. Breakfast was great. Service is exceptional 👌

6

Christina

Sep 3, 2024

·

Stayed 2 nights

The fact that the continental breakfast is not free is really lame. It is not any different from other hotels who offer free breakfast. There they are asking every person who came down to have breakfast, to see if they paid for it already.. it just tarnishes the stay. AC is old and makes annoying noises. You need the fan going to drown out people running around in the hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $137	4 $132	5 $119	6 $155	7 $170
8 $126	9 $121	10 $121	11 $121	12 $121	13 $139	14 $140
15 $112	16 $118	17 $116	18 $117	19 $117	20 $120	21 $118
22 $112	23 $118	24 $119	25 $142	26 $203	27 $176	28 $137
29 $121	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
		1 $121	2 $114	3 $169	4 $253	5
6 $228	7 $134	8 $134	9 $114	10 $121	11 $118	12 $130
13 $131	14 $121	15 $116	16 $112	17 $119	18 $118	19 $121
20 $121	21 $121	22 $113	23 $112	24 $118	25 $140	26 $140
27 $104	28 $123	29 $111	30 $121	31 $126

Hilton Garden Inn Folsom

Prices for Hilton Garden Inn Folsom

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Room, 1 King Bed

Room, Accessible, Bathtub

Room, Accessible

Guest reviews of Hilton Garden Inn Folsom

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Folsom

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