Crossroads Inn - Downtown Sacramento

Although the hotel is right by highway 5, the property is old and not well maintained. The website advertises a continental breakfast, but no such amenity was provided. Upon talking with the staff, when the property underwent new management, the new management chose to not provide certain amenities.

No ice machine. Crappy shower.

The room was clean and properly maintained. Parking was easy and area maintained. However there are signs of edgyness at the motel. For example there is no lobby. Checkin is done outside thru a window. The neighboring room seemed to have a party with local guests. The party spilled outside, it was noisy late into the evening. No one appeared to be in motel office to remedy the rowdiness.

It's fairly clean and the deposit is only $30. And they take cash for the deposit so you don't have to wait 5 days to get your money back when you check out. Some of the outlets and lights don't work in some rooms. But best bang for your buck in the area. Paid around $55 a night so i can't really complain

The facilities were really nice, but the cleaner changed a dirty towel in the bathroom.

Parking was all compact car parking and tight. Room was not cleaned. We had to clean it ourselves. The cigarette smoke smell in the room was so bad, all our clothes, blankets, and towels we brought still smelt like the room after we got home. The microwave was filthy, floor tiles broken and sticky. One bed was too soft, other was hard as a rock. No breakfast as promised.

The hotel room itself was clean, and the facilities were pretty good. Checking in and out was easy and quick. The only downside is the hotel is right next to the freeway so it was very loud with all the cars going by.

The room was filthy roaches on the floor pillows had blood on them towels were dingy and had to be used to clean the floors and surfaces . I had to purchase my own cleaning supplies and they advertise complimentary breakfast and had nothing.

Facility is clean, if rundown. Staff is friendly.

The biggest issue for me was that there was noise from other tenants throughout the night, saw a couple of roaches in the room, and there was a strong smell of cigarettes in the morning on one of the staircases.

Worst day ever got to the first room and it was so dirty. I asked for another one. Then we woke up and the bedsheets were dead roaches. Worst room ever ever so dirty. Had no smoke alarms can't believe I didn't get a refund for this it's insane!

I expected it to be better from what it looked like they don’t clean it as good floor and bed were dirty maybe they need more repairs

I stayed at Crossroads Inn in Sacramento on July 3 and had a terrible experience. The hotel was extremely dirty and felt unsafe from the moment I arrived. There was a strong smell of feces throughout the property, and there was dog poop directly in front of my room. The room itself was not clean, and the bathroom had no exhaust fan, making the air unbearable. The entire property looked neglected—I didn’t see any cleaning staff. The same person seemed to be managing the front desk and doing cleaning, which explains the lack of basic upkeep. The outside area was filthy, with trash scattered around, and no visible maintenance in sight. What’s worse, the photos online are completely misleading. The actual condition of the hotel is far worse than advertised. The environment also felt very unsafe, with suspicious guests and no security presence. This place is not suitable for families or even solo travelers. I highly recommend avoiding it — not worth the price or risk. I’ve attached photos to show the real condition. Do yourself a favor and book elsewhere.

It was very gross. Hair left in the shower, mold on the walls in the bathroom and around the windows, fire alarm gone stuffed with paper, chipped paint and smelled like cigarettes. There was stains on the sheets, you could tell multiple holes had been patched on all the walls and poorly painted over, all furniture was severely chipped and rotting. There was flies in the room upon entering and no matter what you did the bathroom was super humid. The water would either gush out super fast spilling all over the place or just a dribble. The bathroom door wasn’t installed properly and the lock was on the outside and it had no closing mechanism so the door would just randomly open slowly as you were showering. Terrible and unsafe experience would not recommend to anyone.

There were people up screaming and fighting outside all night long. The room itself was disgusting, the staff was unfriendly and I would never ever ever recommend this place to anyone!

Parking was all compact car parking and tight. Room was not cleaned. We had to clean it ourselves. The cigarette smoke smell in the room was so bad, all our clothes, blankets, and towels we brought still smelt like the room after we got home. The microwave was filthy, floor tiles broken and sticky. One bed was too soft, other was hard as a rock. No breakfast as promised.

Too dirty around the property!

All the towels were stained with black and brown spots. The water pressure was very low. The room smelled clean but the sheets were filled with "love stains" .

The room was filthy roaches on the floor pillows had blood on them towels were dingy and had to be used to clean the floors and surfaces . I had to purchase my own cleaning supplies and they advertise complimentary breakfast and had nothing.

Room heating di don't work as intended.

Convenient, clean and good value. Staff and checkin good, but room was showing wear and tear… broken safety latch on door and smoke detector missing… just the wire connector hanging down from ceiling.

It was very gross. Hair left in the shower, mold on the walls in the bathroom and around the windows, fire alarm gone stuffed with paper, chipped paint and smelled like cigarettes. There was stains on the sheets, you could tell multiple holes had been patched on all the walls and poorly painted over, all furniture was severely chipped and rotting. There was flies in the room upon entering and no matter what you did the bathroom was super humid. The water would either gush out super fast spilling all over the place or just a dribble. The bathroom door wasn’t installed properly and the lock was on the outside and it had no closing mechanism so the door would just randomly open slowly as you were showering. Terrible and unsafe experience would not recommend to anyone.

The air conditioner did not work for a room in the Central Valley. Unacceptable!!

I should have read the "real" reviews - whatever "exceptional" reviews submitted are Clearly fake. I have stayed in some low end places, but this one is exceptionally bad. Very run down property located right next to Interstate 5. Room was clean but very old condition - unfortunately my pics didnt upload on this useless website. there wasnt even a plastic cup for water or even ONE hanger for clothes. totally unacceptable and shouldn't be on Hotels.com

The staff were rude and impatient, I could deal with that but upon entering the room I was greeted with filth & the first thing I noticed was a huge hole in the wall to the left of me going into the room next to me. The hole was not even patched up or attempted to be fixed so that was very uncomfortable. The walls were thin enough for the neighbors to hear and probably see through so it was very loud and unmanageable. Also there were some sort of roaches on the floor and huge dead either bed bugs or flies all over the top layer of blankets. I could not sleep at all. There were prostitutes all up and down and even in front of my door all night loitering. All in all this was a horrible experience. Never again will I go there,

If it weren’t for the fact we had 3 day festival tickets and the price was right we wouldn’t stay here. We will not stay here again for the festival unless it’s our last option. The room was not clean to even the lowest of standards, the bathroom door wouldn’t close, the room next to us must have had a long term resident or renter and the cigarette smoke from that room found it’s way into our room and I had to wash everything I brought even though it was in the suitcase the whole time. I even had to leave the suitcase in the garage for the weekend when we got home.

Parking was all compact car parking and tight. Room was not cleaned. We had to clean it ourselves. The cigarette smoke smell in the room was so bad, all our clothes, blankets, and towels we brought still smelt like the room after we got home. The microwave was filthy, floor tiles broken and sticky. One bed was too soft, other was hard as a rock. No breakfast as promised.

The hotel room itself was clean, and the facilities were pretty good. Checking in and out was easy and quick. The only downside is the hotel is right next to the freeway so it was very loud with all the cars going by.

Bed was comfortable and sheets and towels were clean but there was so much noise from the adjacent freeway as well as other guest who appeared to be residents who were partying all night in the parking lot outside the rooms as well as above us on the upper floor.

There were people up screaming and fighting outside all night long. The room itself was disgusting, the staff was unfriendly and I would never ever ever recommend this place to anyone!

VERY nice & hard working people work ing

They still have not returned my deposit from two previous stays

Horrible place it litterlyy checked in and the person who checked me in was so rude! I got to my room i was so dirty the fire alarm was ripped off the roof he said it was a smoke free room thats wrong it stunk like smoke the beds were dirty and disgusting never go here

we immediately checked in didn't like the area and the way other tenants were behaving in and around the hotel so we asked if we could possibly cancel the rest of the days or at least pay some sort of fee but the front desk gave us a weird and confused look so we ended up having to pay for the entirety of the room for the 3 days and didn't even use a single one cause we ended up going to a different hotel for how bad it was

People at Hotel r very nice & Helpful

Staff r GREAT

Staff is very helpful

Staff is Very friendly

Absolutely disgusting and terrible rude service refused to provide my deposit. Don’t recommend at all!

Transportation is very convinient.

There was a woman selling drugs from her hotel room three rooms down, there was a family living out of their car in the parking lot, homeless sleeping in the parking lot, as well as at both gas stations. There were very loud arguments with lots or swearing throughout the night. I parked my car at the Quality Inn which was well lit and nobody living/sleeping in the parking lot. I pushed the second bed against the door for security. Parker (clerk) was great, otherwise....

Drug dealers on property and noise all night from non registered guests

I should have read the "real" reviews - whatever "exceptional" reviews submitted are Clearly fake. I have stayed in some low end places, but this one is exceptionally bad. Very run down property located right next to Interstate 5. Room was clean but very old condition - unfortunately my pics didnt upload on this useless website. there wasnt even a plastic cup for water or even ONE hanger for clothes. totally unacceptable and shouldn't be on Hotels.com

Small , safe and clean motel great stop by location for i-5 freeway

It had a lot of homeless around the properties

Very near from freeway. Clean and safe owners

The hotel room itself was clean, and the facilities were pretty good. Checking in and out was easy and quick. The only downside is the hotel is right next to the freeway so it was very loud with all the cars going by.

we immediately checked in didn't like the area and the way other tenants were behaving in and around the hotel so we asked if we could possibly cancel the rest of the days or at least pay some sort of fee but the front desk gave us a weird and confused look so we ended up having to pay for the entirety of the room for the 3 days and didn't even use a single one cause we ended up going to a different hotel for how bad it was

Bed was comfortable and sheets and towels were clean but there was so much noise from the adjacent freeway as well as other guest who appeared to be residents who were partying all night in the parking lot outside the rooms as well as above us on the upper floor.

Although the hotel is right by highway 5, the property is old and not well maintained. The website advertises a continental breakfast, but no such amenity was provided. Upon talking with the staff, when the property underwent new management, the new management chose to not provide certain amenities.

Parking was all compact car parking and tight. Room was not cleaned. We had to clean it ourselves. The cigarette smoke smell in the room was so bad, all our clothes, blankets, and towels we brought still smelt like the room after we got home. The microwave was filthy, floor tiles broken and sticky. One bed was too soft, other was hard as a rock. No breakfast as promised.

The room was filthy roaches on the floor pillows had blood on them towels were dingy and had to be used to clean the floors and surfaces . I had to purchase my own cleaning supplies and they advertise complimentary breakfast and had nothing.