Name: SureStay Plus Hotel by Best Western Sacramento Cal Expo
Address: 1900 Canterbury Rd, Woodlake, Sacramento, California, United States of America, Sacramento, Sacramento County, US
Price range: $42–$273 per night
Rating: 7.13

What guests think

At SureStay Plus Hotel by Best Western Sacramento Cal Expo, reviews describe a budget stay with refreshed rooms, generally friendly staff, and decent value, but also frequent complaints about the neighborhood, maintenance issues, and inconsistent cleanliness and breakfast.

Many note freeway and guest noise, surprise deposits, and slow check-in or key-card problems. Pools and hot tubs are often closed or dirty, and parking and common areas can feel poorly maintained or unsafe. Expect simple, affordable rooms but be mindful of the surroundings and limited amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub access is a recurring issue—often closed, dirty, or unheated—and parking can be limited or partially blocked. Some areas are under renovation, and there is no elevator for upstairs rooms.

Related guest reviews

10

Tammie L

Aug 28, 2025

·

Stayed 3 nights

Nice rooms quiet disappointed hot tub not working and pool not heated

10

Leslie

Sep 23, 2025

·

Stayed 1 night

Very nice hotel. convenient location to the Cal Expo. Pool was great. Hot tub not working when we were there. Pool water was chilly, but it was hot outside so not too bad. Our room looked like it had been recently updated and painted. The bathroom was very clean and nicely decorated. Decent size room with big comfy beds and comfy pillows. Had everything we needed. Fridge microwave big screen tv with lots of channels.

10

Danny

Oct 22, 2025

·

Stayed 2 nights

I was only a little unhappy because the pool was closed and the hot tub was not working either. Besides that I enjoyed my visit

6

Samantha

Jun 15, 2025

·

Stayed 1 night

Friendly staff, room was clean, bed was comfortable, bathtub had big rust spots. Really wanted to go swimming, but the pool and and hot tub were both dirty. Overall decent stay.

6

Tim

Sep 1, 2025

·

Stayed 3 nights

The rooms were ok. The outside was rough and beat up, some of the parking was blocked off. The parking lot was dirty and poorly maintained. The hot tub was broken, the pool was cloudy. Parts of the area around the pool courtyard were blocked off with tape. The whole area just gives off rough vibes.

6

Ciena

Jun 18, 2025

·

Stayed 2 nights

The pool flooring was really gross it was covered in dirt and dirty foot prints, and the hotub wasn’t even hot. It was like cold bath water and it wasn’t cleaned either so dirty bath water. The room was pretty nice though so I have no complaints about that and the service was good

6

Lisa

Jun 18, 2025

·

Stayed 1 night

The pool was dirty oily and the hot tub was just disgusting. On sidewalks wrre ppls dirty socks everywhere!! The desk person wouldnt give me a receipt said i had to get ot from Expedia but they say hotel should have gi en it to me!!

8

Sonia

Jul 10, 2025

·

Stayed 1 night

The facility was under renovation so there were some areas that weren’t accessible but overall it was pleasant enough.

6

deborah

Sep 29, 2025

·

Stayed 2 nights

A lot of homeless people on vouchers, the continentary breakfast The line was so long and wasn't even worth getting Had to change room because the first room TV did not work. It just wasn't what I was expecting very disappointed . The pool was not clean. They had a hot tub with no water. And I guess on Saturday nights they have a party. For the kids that live there.

8

Cassandra

Jun 30, 2025

·

Stayed 1 night

Nice place only bad part for me was the hot tub the water looked green and there was no sign for people to not get in (which I hope no one in there right mind would have gotten in)

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Cleanliness

Feedback is split: many guests find rooms very clean, while others report dirty floors or linens, lingering smoke or odors, pests (including roaches), and missed or partial housekeeping.

Related guest reviews

2

Jessica

Oct 12, 2025

·

Stayed 1 night

Room was dirty, found a dress INSIDE the sheets didn't find it till almost check out when we were packing to leave.

10

Sobeyda

Nov 12, 2025

·

Stayed 1 night

Room very clean

4

Jasmine

Sep 17, 2024

·

Stayed 2 nights

The property has roaches

6

Danielle

Sep 26, 2025

·

Stayed 1 night

Room was a little dirty toilet, had stuff inside and on top of it. The counter also needed to be wiped down

4

Elizabeth

Jul 15, 2025

·

Stayed 2 nights

Pool and hot tub aren’t open. Don’t clean rooms thoroughly

2

Cory

Oct 24, 2025

·

Stayed 2 nights

I killed so many roaches, it was so horrible I had to leave.

10

Kenneth

Nov 28, 2025

·

Stayed 2 nights

The room was really clean, and a nice size for me and my wife. Will be coming back for sure.

4

Patrick

May 4, 2025

·

Stayed 2 nights

There was a cockroach in my shiwer

2

Tony

Jul 24, 2025

·

Stayed 2 nights

The room was a complete filthy messwith flys flying all around. My partner and i spent our first two hours of our stay wiping down the entire room from top to bottom including the bathroom. The entire room was dirty. When we were done the towels used to clean the room bathroom and floor were black from wiping down the tables counters, tops, doors, shower and toilet. We did not complain because at check out we were told they are fully booked there will be changing rooms by the young at the front desk. Basically said no complaining get what you get. As if they already knew we were getting a messy/ used room

2

Brisarelly

Jun 21, 2025

·

Stayed 1 night

had a very unpleasant experience at this hotel and would not recommend it to anyone. First off, the front desk staff was rude and dismissive. I accidentally left my flat iron in the room and reached out right away, but they showed zero concern and made no effort to help recover it. I know I left it there, yet no one followed up or offered a solution. The room itself was disgusting — there were pubic hairs in the shower and the toilet hadn’t even been flushed. It was clear the room hadn’t been properly cleaned before I checked in. To top it all off, the area felt unsafe. The morning after we checked out, there were police cars in the lot and suspicious people hanging around like they were casing the area. It was unsettling and not somewhere I’d feel safe staying again. Do yourself a favor and look elsewhere — this place is not worth the risk or the hassle.

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Rooms

Recently refreshed rooms with comfortable beds and basic conveniences are noted, but guests mention freeway and hallway noise, thin walls, squeaky or overly high beds, and occasional broken fixtures or TVs.

Related guest reviews

8

Colleen

Aug 10, 2025

·

Stayed 2 nights

The bed had a comfortable mattress. The noise in the surrounding area was loud.

10

Leslie

Sep 23, 2025

·

Stayed 1 night

Very nice hotel. convenient location to the Cal Expo. Pool was great. Hot tub not working when we were there. Pool water was chilly, but it was hot outside so not too bad. Our room looked like it had been recently updated and painted. The bathroom was very clean and nicely decorated. Decent size room with big comfy beds and comfy pillows. Had everything we needed. Fridge microwave big screen tv with lots of channels.

10

Donald

Aug 22, 2025

·

Stayed 1 night

Room 134 needs new box spring bed very noisy mattress was good.

8

teri

Sep 18, 2025

·

Stayed 1 night

The room was small, yet had everything you need. The accessible bathroom was so nice. Parking was a bit difficult trying to be near your room.

6

Patricia

Jan 13, 2025

·

Stayed 1 night

While the room was nice and appeared clean, this hotel is by a very noisy road. We heard people wheeling suitcases up the stairs above our room all night (no elevator), local trains blowing their horns, and very noisy road traffic on a nearby highway. If you need a good night's rest, keep the nose level in mind. We didn't make use of the breakfast included with the stay as we used this hotel as a stay over for the airport the next morning.

6

Nicole

Oct 12, 2025

·

Stayed 1 night

Requested a room on the first floor since I was traveling across the country with my dog. No rooms were available and took a second floor room. Dog was not able to make it up the stairs so she slept in my car while I slept in the room. Parking was terrible and the room numbers are not visible from the parking lot. Also there’s a building A and building B and those were not clearly marked. It was confusing and irritating. Room was small but functional. Needed a running start to get into the bed. I like a higher bed but not one I need a step stool for. Breakfast was ok. Not a good selection but tasted good.

6

Todd

Apr 12, 2025

·

Stayed 2 nights

The staff were WONDERFUL, please let me note this out the gate. This is an older hotel that got some sprucing up. The rooms had comfortable beds, but if one was a small child, disabled, or had a small hip issue, a step stool would be required to get in. The bathrooms had great tile work, and were large enough. Where the real issue comes in - the noise. We were put near HWY 160, and there is no sound wall, and with trains nearby - nothing could block the incessant noise. It was nearly impossible to sleep.

6

Juan

Apr 25, 2024

·

Stayed 1 night

The room was decent, and fairly clean. The bed was pretty lumpy. The place was ok.

10

Israel

Aug 25, 2025

·

Stayed 1 night

Overall pretty good property and not that far form midtown. Only inconvenience is it’s next to the freeway so pretty noisy other than that everything was fine.

10

Winifred

Apr 22, 2025

·

Stayed 1 night

The rooms were clean and near a Main Street with some restaurants. The restaurant parking was free and hotel was close to a highway. However, my room faced the highway so there was some traffic noise throughout the night.

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Service

Staff are often described as friendly and helpful, yet reviews also cite slow check-in lines, surprise deposits, key-card failures, room-assignment errors, and inconsistent follow-through on requests or promised adjustments.

Related guest reviews

2

Charles

Jun 2, 2025

·

Stayed 1 night

I was tired after a long day of driving. I checked in, and proceeded to lug my heavy luggage to my assigned room. I get to my room, use my assigned room key, and the door opens. Get this, there was someone in the room resting on the bed. I had to explain myself, luckily the person was understanding. If the wrong type of person was in the room there may have been trouble. I'm 67 years of age and have traveled a ton and have never had this happen before, It's kind of scary, because what if this was happened in my actual room and I had belongings in the room. My trip belongings may have been stolen?? This could have been a total disaster. This is just plain unacceptable and I will get to the bottom of it. Another thing is that I didn't feel safe in the area at all. There was a lot of riff raff hanging outside what seemed to be they were maybe casing things? There was NO hotel security that I could see.

8

Larry

Jun 27, 2025

·

Stayed 1 night

I've stayed here about 5 times and always got my deposit back the same day or the next day. I'm still waiting for it. Tried calling 3 times to the front desk, get put on hold and then get hung up on.

8

Crystal

Aug 24, 2025

·

Stayed 1 night

The staff was awesome

8

Heather

Oct 27, 2025

·

Stayed 2 nights

There should be a notification that there will be a $100 dollar deposit on all stays. That is alot of money especially in this economy. There should be more than one person at the counter. It took over a half an hour to get checked in. If something is changed, it should show that on the computer. Other than that it was a nice room. Very clean, good food at the breakfast.

6

Alvin

Sep 4, 2025

·

Stayed 2 nights

TLDR: service was decent but didn’t actually give me the discount. Initially I got a solo room that had issues in the bathroom. The clip of the shower head was broken and I had to shower with a broken shower head and then the drain was blocked and wouldn’t drain the water for about an hour or hour and half. When I complained they said I’d get a 10% off of the room and they gave me a new room. The new room was great but after I checked out and everything, the charge on my credit card was charged the full amount and they didn’t take the 10% off from the final bill. I don’t have the time and effort to complain and be on hold for 30 min. So I’m just not going to come back

6

Francis

Sep 29, 2025

·

Stayed 1 night

Checkin was rough with associate Monica. Gave 1 key with 2 Guests staying in the room. Not told general things, such as ice machine or pet relief station. Came back for 2nd key and had Another associate assist and had Friendlier/Competent service.

10

Victor

Oct 31, 2025

·

Stayed 7 nights

Reasonably priced, comfortable and clean rooms, and responsive staff.

10

Gwendolyn

Oct 16, 2025

·

Stayed 2 nights

Monica at the front desk was amazing and the hot breakfast was delicious and filling.

2

Michael

Jun 2, 2025

·

Stayed 3 nights

We were assigned a room that was already someone else’s room. Extremely embarrassing. Our room key cards stopped working each morning. They had to keep giving us replacements. Not enough parking so we had to park far from our room. Very loud.

4

Clive

Jun 17, 2025

·

Stayed 3 nights

The Place was ok for the price. The biggest problem that me and my partner encountered,were the 2 lady receptionists that worked on Friday 13 June. I do not know where they found those employees, They are sooo rude. They were hackling everyone, even using f words. We were scared to even ask for new towels or even change our room card that was not working. We always use best western hotel, so we know about the amities and offering, but those ladies made our stay hell.

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Location

Convenient for Cal Expo, Discovery Park, and freeway access, but many describe the surrounding area as sketchy with loitering and late-night noise; some guests did not feel comfortable walking or parking at night.

Related guest reviews

8

Cory

May 23, 2025

·

Stayed 3 nights

I honestly thought it was fine. It's not the Ritz but it was clean and affordable and checked all of the boxes. The neighborhood is safe and there's a few amenities and a train station within walking distance. Staff was great, lots of parking and the pool was nice.

10

Leslie

Sep 23, 2025

·

Stayed 1 night

Very nice hotel. convenient location to the Cal Expo. Pool was great. Hot tub not working when we were there. Pool water was chilly, but it was hot outside so not too bad. Our room looked like it had been recently updated and painted. The bathroom was very clean and nicely decorated. Decent size room with big comfy beds and comfy pillows. Had everything we needed. Fridge microwave big screen tv with lots of channels.

8

Ayla

Oct 10, 2025

·

Stayed 5 nights

So, we're from Seattle, and we stayed here for the Aftershock Festival in Discovery park, and I got a very certain impression of this place, and I don't know if this is the official story or not, but the definite impression I got was this: This used to be a dirty, run-down motel. Someone bought it, gave the place a very nice facelift, and is trying to run it as a nicer establishment, but some of the local/transient population is still trying to use it for less-than-honorable activities. The owners/staff are clearly trying to fight against this. We had no problems with our stay here. The staff was very attentive, and there was security on site keeping an eye on things. I am rooting for the new owners of this place/the staff 100%. They are clearly trying to run a clean business and help clean up this part of Sacramento a bit. Just keep an subtle eye on the other people staying here while you visit!

6

Tina

Aug 31, 2025

·

Stayed 5 nights

There were too many homeless people hanging around the area.. I didn't feel comfortable parking my are in the are nor being out doors when it was dark.

4

Geoffrey

Aug 1, 2025

·

Stayed 1 night

This area is awful, I’ll be pleasantly surprised if my car hasn’t been broken into in the morning. It looks as if the rest of the people at the hotel actually live here.

8

miguel

May 9, 2024

·

Stayed 1 night

The property has received a fresh paint job and renovated rooms and interior of lobby but it is still a work in progress. The highway is noticeable but location does provide ease of access. There's a nice neighborhood to the right of the property and the Buddhist Temple is directly behind it.

4

Randi

Aug 25, 2025

·

Stayed 1 night

Not a good area

10

Israel

Aug 25, 2025

·

Stayed 1 night

Overall pretty good property and not that far form midtown. Only inconvenience is it’s next to the freeway so pretty noisy other than that everything was fine.

10

Carrie

Jan 15, 2025

·

Stayed 2 nights

Good price and great location

8

Jeff

Sep 1, 2025

·

Stayed 1 night

The room itself was very nice, clean, and comfortable. The breakfast was pretty good, with a fairly wide range of choices, but they don't have enough tables in the fairly big dining room -- I had to stand in the middle of an empty space for the first half of my meal. The neighborhood is not so nice though. My walk to the store was unnerving.

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Dining

Breakfast ranges from hot and filling to disappointing, with repeated notes about items running out, lukewarm food, and limited seating; hours can feel early for some.

Related guest reviews

8

Krista

Jul 21, 2025

·

Stayed 2 nights

Had a great stay except went to get breakfast at 815am and it was all gone.

6

stefany

Aug 16, 2025

·

Stayed 1 night

Breakfast was almost completely gone within 30 minutes! I saw multiple guests walk out with multiple plates of food. All that was left was cereal or yogurt or bread

8

Rickey

Aug 28, 2025

·

Stayed 1 night

The breakfast was the best I've ever had! I was billed twice plus a 100 dollar deposit!

6

BERNARD

Oct 13, 2025

·

Stayed 2 nights

Breakfast was Luke warm....don't like self serve with utensils handled by everyone, not sanitary. Parking was OK. No encounters with staff except front desk, very nice. Soap and shampoo bottles were empty. TV remote was sticky, not clean, and NO CLOSED CAPTIONS which I normally use. Website I used to reserve room said "heated pool and spa", but found the pool closed, so website was not updated. Serious problem is not having grab bars in the shower. Should be a stall shower, not a tub. Very difficult to step into the tup with nothing to hang on to.

8

Wai Chi Thomas

Sep 27, 2024

·

Stayed 1 night

Breakfast was provided while the food did not refill at it should be.

6

Eduardo

Aug 10, 2024

·

Stayed 1 night

great but breakfast is underwhelming, dont stay for the breakfast its not a plus,but thr rest of the hotel is great

4

Cleo

Jun 18, 2025

·

Stayed 4 nights

The rooms must have been renovated in the not too distant past. They are OK. Breakfast was a disaster. They ran out of food and/or beverages every day. One morning they ran out of paper plates. I left my room either seven or eight times; three of those times my key didn't work to get back in my room. Lots of traffic noise. Neighborhood a tad sketchy. I would NOT want to stay here with children.

6

Regina

Dec 31, 2024

·

Stayed 1 night

I just had to have a shower as my bathroom is being built. I went back in the morning to have the breakfast. It was horrible wet soggy eggs, and sausage was just sitting in looked like reheated grease.

8

Ellee

Sep 4, 2025

·

Stayed 1 night

Good breakfast

8

Vendetta

Oct 19, 2025

·

Stayed 1 night

Breakfast was scrambled eggs, sausage, waffles, different breads for toast, some yogurts, coffee. No bagels or cream cheese. Couldnt find cheese or salsa for the eggs. The breakfast area smeel great! Our room was cold which i love, neber turned on the heater or AC

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Month	Average price
January	$64
February	$66
March	$71
April	$68
May	$71
June	$68
July	$75
August	$70
September	$63
October	$69
November	$66
December	$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $71	15 $70	16 $65	17 $68	18 $74	19 $74
20 $65	21 $65	22 $65	23 $69	24 $65	25 $85	26 $42
27 $67	28 $70	29 $74	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $273	2	3
4 $202	5 $78	6 $78	7 $79	8 $78	9 $93	10 $93
11 $94	12 $80	13 $78	14 $78	15 $79	16 $89	17 $107
18 $93	19 $79	20 $78	21 $78	22 $78	23 $93	24 $93
25 $93	26 $78	27 $78	28 $79	29 $80	30 $89	31 $95

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Sacramento Cal Expo

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