Name: Grand Hyatt San Francisco Union Square
Address: 345 Stockton Street, Union Square, San Francisco, California, United States of America, San Francisco, California, United States of America
Rating: 8.58

What guests think

At Grand Hyatt San Francisco Union Square, travellers consistently praise the central location, friendly staff, and clean rooms with impressive city or bay views, while noting drawbacks like expensive parking and limited amenities such as no pool or room service.

Some guests found rooms dated, smaller doubles, weak AC, or sliding bathroom doors that reduce privacy. Dining feedback is mixed: breakfast is often enjoyed, but menus can feel limited and prices high, and breakfast is not always included. Recent labor strikes caused loud picketing and occasional service disruption for multiple stays. Overall, it suits travelers prioritizing central access and views over resort-style extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited for a big-city hotel: no pool, some report no room service or vending/market hours, and occasional elevator waits. Parking is available but commonly described as expensive.

Related guest reviews

10

Andrew Paul

Apr 16, 2023

·

Stayed 4 nights

No pool.

10

TANYA

May 28, 2024

·

Stayed 2 nights

We stayed in an executive suite which was a bit dated and dusty. Staff was great, very helpful and always available. My only complaint is the elevators. There are 6 yet seemed as if only two worked at a time. Resulted in a long wait with no access to stairs. The good outweighs the bad, I’ll definitely stay here again

4

Misty

May 8, 2023

·

Stayed 3 nights

This hotel has ZERO amenities. No robes, very limited wifi, no laundry, no pool, no room service, not even a place to buy tylenol. The cleaning crew and front door staff were awesome, but that was about it.

10

Sylvester

Jun 13, 2024

·

Stayed 1 night

All was great but would find a pool next time.

8

Marcos

Dec 2, 2022

·

Stayed 19,323 nights

Very good location. excellent breakfast. No pool. The gym space could be better.

8

Sam

Jun 16, 2023

·

Stayed 2 nights

For a very nice hotel, there were limited amenities and hotel market and restaurant hours were quite limited.

10

Hsu Ya

May 15, 2023

·

Stayed 2 nights

Was a bit disappointed to find out there was no pool.

10

channa

Jul 21, 2025

·

Stayed 3 nights

Valet parking is too expensive

6

Rayshell

Jul 3, 2025

·

Stayed 1 night

I was disappointed that you could not buy a soda, i was up at 4 am to get ready for a flight out, was so thirsty yet not one vending machine in the entire beautiful hotel. Check in staff was amazing, valet was great. Morning check out person was just ok. Not very friendly but everything else was great. The gal who checked us in was so nice and so helpful and valet was a class act

6

Karen

Jun 1, 2025

·

Stayed 3 nights

Not enough amenities - no place to buy sodas etc No room service Restaraunt sub par

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Cleanliness

Most guests find rooms and common areas very clean with attentive housekeeping. A smaller number report mildew odors, missed bathroom cleaning, or rare maintenance-related messes.

Related guest reviews

8

Carlos

Jul 22, 2024

·

Stayed 3 nights

We liked the property and the location. Room was quiet, and clean.

4

Lourdes

Nov 30, 2024

·

Stayed 1 night

First off, the strikers are non stop and they are VERY loud and it’s so unpleasant to have a top tier hotel have their patrons be harassed everyday entering and leaving. Second, there were pubic hairs in our shower, on the soap shelf, in the tub and on the shower handle. It was AWFUL. Sink didnt drain so brushing teeth was a nasty sight. Menu at rooftop bar was limited and Wagyu beef burger was gross. Room was large and spacious, only positive here. Wont be staying again. AVOID

10

kevin

Feb 24, 2023

·

Stayed 4 nights

This is the second time I stayed here. The view in my room over looked Union square. The room was clean, spacious and modern. The staff were friendly and helpful. I will definitely stay here again in the future

8

I Tak

Jul 29, 2025

·

Stayed 9 nights

Room is tidy and clean. Housekeeping service and staff tidying room is great

10

Pedram

Feb 24, 2025

·

Stayed 1 night

Clean

10

Jeanette

Sep 14, 2024

·

Stayed 2 nights

Great room, very clean! And the beds are extremely comfortable! Very nice employees throughout my stay!

2

Adam

Dec 12, 2022

·

Stayed 1 night

The toilet overflowed spilling over raw sewage. Housekeeping used a towel and no cleaning produces to clean it up. then dripped the toilet water acrossed the whole room. The iron was broken, the ice maker was broken on our floor and the window shutter was broken.

10

Xu

Jan 7, 2025

·

Stayed 1 night

The room was very clean. We got nice view above Union Square. Staff were nice, check in check out were smooth and quick! Highly recommend!

8

Betty

Jul 21, 2024

·

Stayed 5 nights

The hotel is location is close to several tourist spots. It is in walking distance to Chinatown, Union Square, shopping, and restaurants. My few complaints include the mildew smell in the room, the shower head, and toilet not working correctly. The room had a strong mildew smell. The shower head was not installed correctly and caused the floor to get soaked. The toilet was hit or miss. It required many attempts to get it to flush.

10

Raymond

Oct 6, 2025

·

Stayed 3 nights

Easy, efficient check in. Clean room nice view. Conscientious staff. Excellent location.

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Rooms

Rooms deliver wide city or bay views, but some feel dated or warm due to weak AC. Doubles are small, sliding bathroom doors reduce privacy, and wind or street noise can intrude.

Related guest reviews

8

Jessica

May 29, 2025

·

Stayed 1 night

Great view!

8

Minta

Jul 20, 2025

·

Stayed 3 nights

Good location that felt safe and close to transport. The room was dated but clean, spacious and comfortable.

8

Dimitrios

Jul 6, 2025

·

Stayed 3 nights

Nice location. Great breakfast which is not included in the price. However, there's a noise inside therl apartment every time is windy and you can't sleep.

10

David

Apr 15, 2025

·

Stayed 3 nights

Fantastic Views!

10

William

Aug 12, 2025

·

Stayed 5 nights

Queen sized beds were doubles. Room was cramped with no extra space for 3rd person to sleep

10

Rakesh

Jan 5, 2025

·

Stayed 3 nights

why was there no lock on the sliding bathroom door in my room? is this now a thing? otherwise excellent in all areas

8

Amanda

Jul 15, 2024

·

Stayed 4 nights

Check in was simple (room was even available early). Every person we spoke to was very helpful. Room was clean (the sheets/mattress looked almost new) and up to date enough. It had everything we needed. Public transit for most places was only a few blocks walking distance. My only complains are the windows were pretty thin and we heard a decent bit of noise from the road below (even though we were on the 9th story) and the bathroom door is a sliding door that leaves a gap when closing. You can definitely see in and hear everything, which is weird.

4

Genevieve

Dec 11, 2022

·

Stayed 2 nights

We could not sleep after 3am, there was a very loud creeking noise in the ceiling, that started at 3am. I called the management, he said it was because wind, and offered nothing else. They should dislcose this to customers, on windy nights you will be able to sleep

10

Brian

Aug 31, 2025

·

Stayed 1 night

Great experience except one thing - we left the room TV on when we checked in and came back to a SWELTERING hot room. The heat coming off the screen was literally overpowering the AC. It was shockingly warm in our room and the thermostat was set to 68 while the room temp was reading 66. After turning tv off it cooled down quickly at least.

8

Jason

Apr 14, 2025

·

Stayed 2 nights

Enjoyed our stay. Great location. Only issue is the room was warm and we couldn't cool it down.

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Service

Service is frequently friendly and helpful across valet, bell, housekeeping, and check-in. A minority experienced brusque front-desk interactions or delays during labor strikes.

Related guest reviews

10

Kostantina

Jul 10, 2024

·

Stayed 1 night

The bell staff and concierge very friendly and helpful!

8

Bruce

Oct 3, 2024

·

Stayed 6 nights

Would have given an even higher rating but due to the labour strike out front, the hotel was short staffed and the management team struggled to keep up. To be fair, management worked extra hard to cover the bases. I’m sure once they’ve resolved their labour issues, they’ll be back to full 5 stars. Regardless, I recommend this hotel and will return.

10

Jose

May 15, 2023

·

Stayed 3 nights

Fast and courteous check in/out Room was spacious and clean. We opted to valet our vehicle and the valet staff were friendly and efficient. Kudos to the whole staff for a great get away weekend.

10

Oswald

Aug 22, 2025

·

Stayed 3 nights

The staff is awesome here at this hotel they really care about their customers and have gone above and beyond to care for their guest even during a accidental black out at tge hotel. The staff took great control of the situation and informed its guests on time and were very accommodating too. I would to thank the housekeeper staff for a great job because the assigned house keeper was always there and help me with removing trash from my room and she cleaned my room in a swift and timely matter. Thank grand hyatt for the great experience and hope to see you soon again

10

Angelica

Jul 5, 2025

·

Stayed 3 nights

I have nothing negative to say. Absolutely outstanding service. They went above and beyond from the moment of our arrival until the time we checked our. We stayed at the Hilton for two night after our stay here and we were sorely disappointed. Did not compare in the slightest. We will always stay at the Grand Hyatt SF when we return. AMAZING

8

Angelica

Sep 18, 2023

·

Stayed 2 nights

Overall the stay was great, we stayed in the luxury suite which was fabulous. Plenty of space, huge bathtub and shower. There was a sauna room connected to the bathroom which was pretty relaxing. We were on the 34th floor so the view of the city was amazing. The bell boy helped us to our room from check in, and helped us back down to our car when we needed to check out. The valet was fast and friendly.The bad part about our visit was the front desk employees. When we first checked in we did not get any additional information about our stay. Just handed us an envelope and said there was coupons inside for nearby shopping. Come check out time, the gentleman checking us out was very arrogant and not friendly. For how much money we had spent over the weekend at this hotel for a relaxing nice vacation, it is completely unacceptable to be that ignorant and rude. If he didn't know how to assist us properly he should have called his manager to take over. So overall our trip was relaxing and nice until we were leaving. We did not leave happy, the employees need more training and to learn how to not be so rude and know when to apologize.

4

REBECCA

Apr 2, 2024

·

Stayed 2 nights

The room was typical for a large hotel chain, large and clean. The service however was terrible. My colleague and I were treated so disrespectfully on more than 3 occasions by different staff members. Hopefully they work on their customer service.

2

Rodtrell

Jun 8, 2025

·

Stayed 1 night

Horrible checkin experience, rude not knowledgeable

8

Tom

Aug 10, 2025

·

Stayed 2 nights

Check in staff on day of arrival were very friendly and welcoming, provided water and toys for children, gave us a room on amhigh floor as requested. on checkout we left some items behind in the room, contacted the hotel and they retrieved the items for us to collect later that day, much appreciated. Only complaint is the price of valet parking. It's also run by an outside company not the hotel.

10

Raymond

Oct 6, 2025

·

Stayed 3 nights

Easy, efficient check in. Clean room nice view. Conscientious staff. Excellent location.

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Location

Central Union Square base that is walkable to Chinatown, shopping, dining, and transit. A few note nearby blocks can feel sketchy late at night.

Related guest reviews

10

ANDREAS

Feb 15, 2025

·

Stayed 3 nights

Love the grand Hyatt. It is always my go to place in San Francisco. Grand Hyatt is centrally located to all the good shopping.

8

carlos

Jan 8, 2023

·

Stayed 19,360 nights

easy to walk to major stores and to some restaurants. A bit sketchy around at night but secure overall. Need to know the area surrounding the hotel and employees to alert customers that 6 blocks away in one direction you may hit "tenderloin" area which is rather dangerous. The rest of other zones is fine to walk even at night. Upper floors with outstanding view to city skyline I didn\'t like that hotel didn\'t offer a full restaurant onsite, but snacks could be purchased at bar though breakfast was offered at a price.

10

Aiskel

Sep 6, 2024

·

Stayed 2 nights

Great location, easy to move everywhere!

8

nerissa

Jul 30, 2025

·

Stayed 2 nights

Great location, close to union square and chinatown. Helpful, nice staff.

10

Raj

Mar 22, 2023

·

Stayed 3 nights

We traveled from UK and stayed at the Grand Hyatt SF last week and were very pleased with the service, facilities and helpfulness of the staff at the hotel. The hotel is very central next to the Union Square and with many areas within the walking distance such as nob hill, China town. This was an excellent choice hotel for its quality, convenience and its location. Transport facilities are excellent from nearby cable car and other public transport points. I will be very happy to stay here again or to recommend it to my friends and family. Thanks to all the staff at the hotel for their hospitality.

10

Maria

Jul 26, 2025

·

Stayed 7 nights

Good hotel in the heart of San Francisco.

10

Kiley

Jul 10, 2025

·

Stayed 5 nights

A great, centrally located hotel.

10

Jeanette

Jun 1, 2025

·

Stayed 3 nights

The location is great and walkable to union square.

10

Ebone

Oct 29, 2025

·

Stayed 3 nights

Great location and very clean rooms. Plenty of dining option nearby.

10

Raymond

Oct 6, 2025

·

Stayed 3 nights

Easy, efficient check in. Clean room nice view. Conscientious staff. Excellent location.

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Dining

Breakfast is often praised and the lounge/bar is convenient, but menus can feel limited, prices high, and breakfast not always included; some report no room service.

Related guest reviews

8

Krystal

Aug 25, 2025

·

Stayed 2 nights

The desk staff and door people were friendly and helpful. The restaurant was okay.

10

Dave

Jun 30, 2024

·

Stayed 1 night

The brunch was really delicious!

8

carlos

Jan 8, 2023

·

Stayed 19,360 nights

easy to walk to major stores and to some restaurants. A bit sketchy around at night but secure overall. Need to know the area surrounding the hotel and employees to alert customers that 6 blocks away in one direction you may hit "tenderloin" area which is rather dangerous. The rest of other zones is fine to walk even at night. Upper floors with outstanding view to city skyline I didn\'t like that hotel didn\'t offer a full restaurant onsite, but snacks could be purchased at bar though breakfast was offered at a price.

8

daniel

Feb 16, 2024

·

Stayed 4 nights

Did not get to dine at the restaurant but the club lounge access was very convenient for quick breakfast (had 3 hot items) without having to purchase it

10

Cory

Aug 18, 2025

·

Stayed 2 nights

Superb location, great view to Union square, breakfast was excellent and the ambiance was lovely

10

Brandon

Jun 16, 2025

·

Stayed 3 nights

I was extremely pleased with my stay. The hotel restaurant was great for breakfast. Perfect location and awesome staff!

6

Linda

Apr 28, 2024

·

Stayed 2 nights

Loved the service and staff were very nice and friendly. Room was on the smaller size, needed more electric sockets in more convenient locations. Standard room design was a bit awkward and clunky, like toilet paper holders were in an awkward position the sink was too large and left little counter space for sundries and no bathroom fan. Food was very poor quality for the price. Tasted like frozen entrees microwaved and served lukewarm. We had soup, pizza and fish and chips. The drinks were great but food was a bit disappointing. The service definitely made up for these minor criticisms.

8

Jan

May 8, 2023

·

Stayed 1 night

All good but breakfast was pricy.

8

William

May 21, 2024

·

Stayed 3 nights

Although a frequent traveler to San Francisco, this was my first stay at the Grand Hyatt, and I wasn't disappointed. From check-in to check-out my stay was very nice. Friendly customer service, comfortable room and clean throughout the property. Cool on-site lounge/cocktail bar, although I wish the roof were accessible to guests w/ a bar up there, too. My only complaint was that the a/c in my room was weak (although outside temps during my stay were at least cool). The hotel was also conveniently located, close to Union Square, shops, Chinatown, and much more. Overall, definitely recommend!

6

Karen

Jun 1, 2025

·

Stayed 3 nights

Not enough amenities - no place to buy sodas etc No room service Restaraunt sub par

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AI-generated summary based on recent guest reviews

Grand Hyatt San Francisco Union Square.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

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Fabulous

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Grand Hyatt San Francisco Union Square