Name: Kimpton Alton Fisherman's Wharf by IHG
Address: 2700 Jones Street, Fisherman's Wharf, San Francisco, California, United States of America, San Francisco, California, US
Price range: $204–$1,518 per night
Rating: 8.7

What guests think

At Kimpton Alton Fisherman's Wharf by IHG, guests highlight the walkable location and lively atmosphere, often enjoying extras like the evening social hour, while noting trade-offs such as pricey parking, a small gym, and occasional noise or maintenance issues.

Cleanliness is frequently praised, though a handful of reviews report musty odors or missed housekeeping details. Rooms earn kudos for comfortable beds and fun touches like in-room record players, and some offer bay views; several are compact or feel a bit worn. Service skews friendly and helpful overall, with isolated reports of slow or curt interactions. Expect a stylish, convenient base near the Wharf with a few urban and cost-related compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities center on a lively lobby social hour and a compact gym; multiple reviewers say the gym is very small. Valet or on-site parking is convenient but widely considered expensive.

Related guest reviews

10

Niomi

Dec 30, 2024

·

Stayed 4 nights

Had a great stay at the Kimpton Alton, though parking was an issue. Parking at the property was very expensive, and parking lots in the vicinity were not the safest.

10

Adrienne

Aug 16, 2025

·

Stayed 3 nights

Gym is really small. Hotel is conveniently located 2 blocks away from Pier 39. Lots of places to shop and eat.

10

Alan

Sep 7, 2024

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Stayed 3 nights

Great stay at the Kimpton Alton! Staff were very helpful with anything we needed and it was convenient having a top restaurant in the lobby. Valet parking was very expensive so we ended up parking in one of the garages down the street for 1/3 of the price.

8

Cory

Aug 21, 2024

·

Stayed 4 nights

Parking is valet, very easy but expensive. Staff were fantastic, room was quiet and comfortable. Beds and pillows could use an update. Water pressure was good, house keeping was good. VIP provided a bottle of wine which was received next day in room. 2 bottle of water per day per room, had to ask for them at front desk. Beer/wine service daily 5-6pm was great. Close to fishermen’s what and all tourist attractions. No concerns when walking at night.

6

Reena

Nov 3, 2024

·

Stayed 1 night

Wish there was a pool and shuttle service. Valet was very expensive. Room was smaller than expected. But good location and clear. Nice surprise with happy hour.

8

Stanley

Jan 23, 2025

·

Stayed 4 nights

The gym is tiny and bad everything else is good

6

Jennifer

Mar 9, 2025

·

Stayed 3 nights

I picked this place over others and paid more because it looked nice and I love Kimpton usually and I was supposed to get some sort of membership perks from hotels.com. Got no perk and maybe I just got a bad room but was very meh. Basically an English basement room. Just really underwhelmed. Gym is very small. Everything very meh but the restaurant.

10

THOMAS

Feb 13, 2025

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Stayed 1 night

Question resort fee? Parking is expensive. Would be great if a Tesla charger was available w/time slots to sign-up charging times while car is in the parking structure.

10

Ellen

Aug 12, 2025

·

Stayed 1 night

We appreciated the on-site parking. The in-hotel was wonderful & we love the record player with vinyl check-out library.

10

Gnuan-Angobo

Apr 24, 2025

·

Stayed 2 nights

Great location, impeccable service, and quiet hotel. 24 hour gym is a nice amenity. The hotel design was the highlight of my trip. Really glad I picked this hotel!

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Cleanliness

Many guests found the hotel and rooms clean, though several reviews mention musty odors and lapses such as hair in tubs or inconsistent housekeeping.

Related guest reviews

8

Scarlett

Mar 24, 2025

·

Stayed 2 nights

It was a fun place to stay , I loved it so much that I am having hard time to point out that the bathtub was not really clean and I saw some hair there around the tub but no stains . I cleaned the bathtub myself before showering , but besides that it was a very fun place to stay .

2

Mehrdad

Nov 2, 2025

·

Stayed 1 night

Very bad experience overall. The pillows were terrible and caused shoulder pain, and the rooms smelled strongly of weed. The place is extremely overpriced, and when we mentioned these issues to the front desk, they showed no concern at all — they did not even look at us and just stared at the monitor. Definitely not recommending this place.

10

Deron

Jul 17, 2025

·

Stayed 5 nights

Hotel was very clean and in a great location. Within walking distance to Fisherman's wharf/Ghirardelli square, half a block from the F Streetcar, and very close to bus stops to go anywhere in the city. Free coffee in the morning and free glass of wine in the afternoon. Highly recommended if interested in seeing Fisherman's wharf area.

10

Priyesh

Aug 17, 2025

·

Stayed 4 nights

Pleasant stay in fishermans wharf with easy accessibility to the piers and attractions. Hotel was clean and comfortable and staff were friendly and helpful

6

Gabrielle

Jul 21, 2025

·

Stayed 2 nights

Cleanliness of the room could’ve been improved. Housekeeping did a poor job during daily service.

10

Jennifer

Jul 6, 2025

·

Stayed 1 night

Clean comfy room and very friendly staff! Would most definitely stay again

6

Julian

Feb 28, 2025

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Stayed 1 night

Noticeable scuff marks on the walls which could’ve easily been cleaned with a magic eraser. bath tub had strands of hair left behind from previous guests. I can tell it was cleaned just not thoroughly. and the walls are paper thin. I could hear the neighboring room’s tv and and guest conversations clearly. Notified staff of the bath tub issue and they sent someone up immediately to take care of issue of hair in the bath tub

4

Gabriella

Feb 28, 2025

·

Stayed 4 nights

I stay in hotels weekly and never leave reviews. The room was terribly dirty and the sheets and towels smelled of sweat. Sheets had hairs and makeup on them. They swapped my room after the first night and it was slightly better but I couldn’t leave fast enough. I’ve stayed here many times before and had a much better experience in the past. Unfortunately not anymore.

2

Julia

Sep 24, 2025

·

Stayed 1 night

Awful! Thought I was getting a better experience by paying a little more to stay here over the neighboring Hyatt and boy was I wrong! Smells musty, rude staff, wall paper peeling off the walls, toilet not functioning, bathtub seemed ancient and unclean. Didn’t have my room type available. Staff was entirely unhelpful and seemed very stressed. The valet guy was nice but other than that it was just a money pit for no reason that needs renovation.

10

Marie

Aug 10, 2025

·

Stayed 1 night

The hotel was very clean and the staff friendly. The beds were comfortable. We enjoyed the happy hour in the lobby where we received helpful suggestions from the bartender

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Rooms

Rooms are generally comfortable with very good beds and fun touches like in-room record players, and some offer bay views. Several are compact or feel a bit worn.

Related guest reviews

10

Roni

Apr 18, 2025

·

Stayed 12 nights

Lovely hotel with friendly staff. The area feels safe, especially compared to other parts of San Francisco. However, it can get quite noisy at night—particularly if you’re staying in a city-view room. These rooms are more expensive and face the back of the hotel, overlooking the Hyatt. If you’re a light sleeper, be warned: the 4 a.m. garbage collections are loud enough to wake you up daily. Bring earplugs or choose a room away from the street if you value your sleep

6

Maria

Jul 24, 2025

·

Stayed 1 night

Location is pretty good but the room was a little worn down and the noise was noticeable due to proximity to muni.

2

John

Nov 11, 2025

·

Stayed 2 nights

Paper thin walls, shades don’t work so waking up at 6am to the blinding light. Very expensive for what you get.

8

Benjamin

Jun 26, 2025

·

Stayed 2 nights

Very average property and below normal Kimpton standards. Like the area, its all rather dumpy. Avoid rooms facing street and garbage bins. Was woken up several times between 430 to 530am.

10

Jayvin

Jun 26, 2025

·

Stayed 4 nights

This was an amazing find! It’s our first time staying at Kimpton Alton, and our stay was nothing short of spectacular! The staff were warm and very accommodating. The design of and amenities in the room are so cool, too! It was a relaxing and restful stay. Not once did we deal with any hallway or next-door neighbor noise, which is very rare these days! What we loved the most are the consistent air conditioning and the shower water pressure—also something rare these days! We will definitely book here again next time!

8

Arthur

Apr 25, 2025

·

Stayed 1 night

Loved the staff and location. Every staff member friendly and helpful. Only major criticism: our room was below street level with passersby walking by our transom type window, which had very transparent shades. It felt weird and unnecessary. Otherwise, a really nice stay.

8

Diane

Jul 25, 2025

·

Stayed 3 nights

The most comfortable beds and bedding ever- so impressed. Location great for exploring Fisherman’s Wharf area. Nice touches, free coffee in the morning until 10am, borrow a plant to keep you happy, record player in room- with record library, between 5-6 pm free wine/ beer in the lobby lounge which turned into a nice social gathering to meet other guest. Most amazing Thai restaurant 5 mins walk away New Thai Elephant. Not so good:- Corridors looking rather tired and marked. Breakfast is actually an $50 credit - 2eggs and 1 slice of toast was$14 before taxes / sausage, bacon and 1 slice of toast $21 not enough left for a drink after taxes. Our room was the longest walk away with only central lift.

8

Cherise

Jul 28, 2025

·

Stayed 2 nights

Loved that it was close to everything. Most stuff was a 10-minute walk or less. Staff was great! The hotel was clean. The rooms are on the smaller side, which was fine other than getting up from the bed because there was not much walkway between the bed and the wall. The air conditioner was really loud when running.

10

Kaitlin

Nov 16, 2025

·

Stayed 4 nights

Fantastic stay at the Kimpton Alton. The room was clean, spacious and stylized well. We personally loved having the record player (we are vinyl enthusiasts), and it was a really neat option to rent them from the front desk. The location is walkable to everything near Fisherman's Wharf (like Ghirardelli Square). Staff were super friendly, made sure we had everything. Definitely would recommend staying here and would happily come back!

10

Disa

Oct 12, 2025

·

Stayed 2 nights

This was the view from our room. Stunning!

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Service

Service is frequently described as friendly, attentive, and accommodating. A minority of reviews report slow front-desk responses or curt interactions.

Related guest reviews

10

Lars

Jul 25, 2025

·

Stayed 2 nights

Fantastic service and well located hotel. Love the friendliness of all the staff and nice touch with record players and Vinyls to borrow.

2

Mehrdad

Nov 2, 2025

·

Stayed 1 night

Very bad experience overall. The pillows were terrible and caused shoulder pain, and the rooms smelled strongly of weed. The place is extremely overpriced, and when we mentioned these issues to the front desk, they showed no concern at all — they did not even look at us and just stared at the monitor. Definitely not recommending this place.

4

Samuel

Apr 19, 2025

·

Stayed 1 night

A disastrous experience. Truly one of the worst hotel experiences I've had in many years. There were issues in the restaurant with being served the wrong items, total lack of knowledge / training on the part of the staff and then when I thought that I may have left a valuable in the room after checking out, it took over a week to get in touch with anyone despite constant calls, voicemails and emails. Phone system is dysfunctional and there's a complete and total lack of leadership and organization at this property. Do yourself a favor and stay anywhere else.

10

Lisa

Aug 9, 2025

·

Stayed 2 nights

We had an amazing stay! The staff were all very kind, friendly and helpful. Great location. I wouldn't hesitate in booking again at The Kimpton! 👍❤️

4

Tien

May 19, 2025

·

Stayed 2 nights

I am not happy with the front desk as how the lady communicate with to me without respect. I couldn’t think for the 5 star hotel has bad customer service. I have been traveling places and staying at different hotels I haven’t seen any hotel staff telling their guess “ You are asking too much” regardless how much I asked I am a hotel guess and I expected to receive the request in a nice way not by yelling because I am only 18 years old and they treated me differently.

8

Theresa

Mar 29, 2025

·

Stayed 4 nights

Front desk was very slow and felt understaffed. Waited for 15 minutes for someone to finish a phone conversation before I was called to the desk so that I could retrieve my luggage from the storage room. There was a line of people behind me also waiting. More staff should have been available to avoid this since it was prime check in/out time.

4

Catherine

Jul 22, 2024

·

Stayed 1 night

When I wait in lobby waiting for my room. I observe and listen. One front desk staff (Mary) is rude towards every guest. Very defensive. She talks about guests to other front desk staff making a big deal about small things they asked for like change or if room was ready. When there is an issue, she always acts ike she is right and is belligerent towards guests. Snaps at guests and tells them "I already told you". I tell other front desk staff they are nicer than her when she is rude towards me, Mary tells me I don't feel well this morning. That is not an excuse. The next day, she is still rude again. I have stayed at hotel once every 3 months when I host my family and friends at a restaurant reunion and when I see her at front desk, I hear the same rude treatment. She doesn't change. Always the same poor customer service rude attitude. I'm not one to complain but now I avoid going to her and wait until another staff is available. This time during my recent stay she is too much and I am writing a review about her.

10

Nicole

Aug 29, 2025

·

Stayed 2 nights

The staff and reception were wonderful and handling all my needs. They checked in a few times during my day to see how everything is going. Love that.

10

Nicholas

Jul 23, 2025

·

Stayed 2 nights

The Staff was great. The Manager was a step above.

10

fatiha

Jul 5, 2025

·

Stayed 4 nights

Our stay was very good. The hotel was nice and staff was very friendly and helpful.

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AI-generated summary based on recent guest reviews

Location

Location is a strong point: steps from Fisherman’s Wharf, Pier 39, and transit, making it easy to explore on foot. A few note the surrounding area can feel downscale or noisy in spots.

Related guest reviews

10

Hilary

Mar 24, 2025

·

Stayed 1 night

Lovely location, easy walk to fisherman’s wharf and into little Italy.

10

Deron

Jul 17, 2025

·

Stayed 5 nights

Hotel was very clean and in a great location. Within walking distance to Fisherman's wharf/Ghirardelli square, half a block from the F Streetcar, and very close to bus stops to go anywhere in the city. Free coffee in the morning and free glass of wine in the afternoon. Highly recommended if interested in seeing Fisherman's wharf area.

8

Cory

Aug 21, 2024

·

Stayed 4 nights

Parking is valet, very easy but expensive. Staff were fantastic, room was quiet and comfortable. Beds and pillows could use an update. Water pressure was good, house keeping was good. VIP provided a bottle of wine which was received next day in room. 2 bottle of water per day per room, had to ask for them at front desk. Beer/wine service daily 5-6pm was great. Close to fishermen’s what and all tourist attractions. No concerns when walking at night.

10

Jennifer

Sep 15, 2025

·

Stayed 2 nights

Great location and short walk to wharf rest and shops. Excellent customer service and social hour was great!

10

gemma

Aug 17, 2025

·

Stayed 2 nights

Great location

10

Hannah

May 26, 2025

·

Stayed 3 nights

Long, solo weekend prior to a conference in town. The Alton was perfect! Great location to walk to many things, very clean and comfortable and safe location. San Fran gets a bad rap, other than driving through some rough streets to get to the hotel from the airport, I walked all over and it was not at all like the few streets we drove by. Much cleaner (typical level of cleanliness for a city of this size and some neighborhoods were excellent) than your led to believe from the news and extremely safe. I was out walking around from 9am to 7pm most nights and only took a car at night because it was cold. The Alton was a great location and the restaurant there is incredible. Would stay there again.

10

Carol

May 17, 2025

·

Stayed 2 nights

Excellent service - super friendly, hotel is great for access to the wharf - only downside is the local area is a bit downscale. But we would stay there again.

8

Maggie

Mar 7, 2025

·

Stayed 4 nights

I enjoyed my stay. The hotel is located near Fisherman’s Wharf and you can walk to nearby restaurants and shopping. Near public transport too. Quiet and safe area. Friendly staff.

8

Kevin

Jan 26, 2025

·

Stayed 2 nights

On the most part, the location of the hotel is excellent! Very easy access to the surrounding restaurants and attractions.

8

Felix

Aug 27, 2025

·

Stayed 2 nights

Property is in a great location, 8 min walk from pier 39. It’s pretty quiet and the restaurant inside is pretty good. My only turnoff was the three taxes you have to pay which I get local taxes, and maybe resort fees. There’s another tax fee that doesn’t specify what it’s for. To top it off they take it from the deposit(which takes more than three days to get back).

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Dining

The on-site restaurant Abacá and the complimentary evening social hour receive frequent praise, and lobby coffee is appreciated. Downsides include occasional slow breakfast service, pricey add-ons, limited value of breakfast vouchers, and no room service.

Related guest reviews

8

tyrone darrell

Apr 30, 2025

·

Stayed 4 nights

Love the hotel. The restaurant is very good. Staff are inviting. Fisherman's Wharf is a 5 minute walk and also the tram.

10

Gabriel

May 16, 2025

·

Stayed 2 nights

Amazing stay at the Kimpton Alton! The hotel is modern, very clean, and the rooms are super comfortable. I especially loved the vinyl player in the room — such a nice touch. The restaurant downstairs, Abacá, was so good we ate there twice. We also enjoyed the complimentary drinks at the lobby from 5 to 6 pm, and the vibe was always great, with a DJ playing vinyls and creating a fun, relaxed atmosphere. The location is perfect, close to Ghirardelli Square and other attractions at Fisherman’s Wharf. Overall, a fantastic experience. I would definitely stay here again!

10

Deron

Jul 17, 2025

·

Stayed 5 nights

Hotel was very clean and in a great location. Within walking distance to Fisherman's wharf/Ghirardelli square, half a block from the F Streetcar, and very close to bus stops to go anywhere in the city. Free coffee in the morning and free glass of wine in the afternoon. Highly recommended if interested in seeing Fisherman's wharf area.

10

Richard

Nov 15, 2025

·

Stayed 1 night

Clean room and conveniently located. The quality of the breakfast food was great. The service at breakfast was extremely slow.

4

Enisa

Apr 4, 2025

·

Stayed 3 nights

they didn’t have any conference rooms to take a business call. they were rude and short at the front desk. when i asked for a room change because we were in a dungeon, i was offered an upgrade for an additional cost.. they do not do room service. just not worth the price!

10

Hye Won

Jun 24, 2025

·

Stayed 3 nights

Good location – close to tourist areas, and Trader Joe’s is nearby. The room was spacious, including both the bedroom and the bathroom. The staff were kind and friendly. They also offer free morning coffee and afternoon wine. If you book with breakfast included (for two people), they give you a $50 voucher per night. A 20% tip, 5% San Francisco health surcharge, and 8.65% sales tax are automatically added to the bill.

10

Jacob

Jun 28, 2025

·

Stayed 1 night

Great place to stay, loved the Filipino inspired food at Abaca

10

Rachel

Jun 30, 2025

·

Stayed 2 nights

Excellent hotel! Staff were nice and helpful! The happy hour was excellent. The complimentary coffee and tea was nice each morning. Parking was easy, and the record player in the room was the best! I would highly recommend this hotel!

8

josh

Feb 18, 2025

·

Stayed 3 nights

Outdated rooms in need of a makeover Gym is a cupboard would avoid "Complimentary" water must be requested at reception (but only if it's part of your package) The breakfast is part of a restaurant, and the $50 daily voucher provided covers barely 50% of the cost

10

Johannah nicole

Jan 4, 2025

·

Stayed 3 nights

Great location, restaurant is great. Bartenders were fantastic. Complimentary happy hour is a plus!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$227
February	$285
March	$270
April	$199
May	$212
June	$297
July	$213
August	$243
September	$255
October	$329
November	$194
December	$142

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $918	16 $1,160	17 $323	18 $226	19 $264
20 $212	21 $287	22 $295	23 $371	24 $368	25 $368	26 $368
27 $272	28 $1,482	29 $1,518	30 $270

Su	Mo	Tu	We	Th	Fr	Sa
				1 $293	2 $292	3 $293
4 $274	5 $292	6 $292	7 $290	8 $298	9 $332	10 $332
11 $273	12 $383	13 $521	14 $391	15 $350	16 $313	17 $331
18 $240	19 $294	20 $298	21 $293	22 $292	23 $278	24 $261
25 $217	26 $293	27 $293	28 $298	29 $292	30 $204	31 $244

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Roll-In Shower (Mobility Accessible, Essential)

Premium Room, 2 Queen Beds

Premium Room, 1 King Bed (Spa)

Premium Room, 1 King Bed, Accessible Bathtub (Mobility, Roll-In Shower)

Premium Room, 1 King Bed

Room, 1 Queen Bed (Essential)

Room, 2 Queen Beds (Essential)

Premium Room, 1 King Bed, Bay View

Premium Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Premium Room, 2 Queen Beds, City View

Room (Essential)

Premium Room, 2 Queen Beds, Bay View

Premium Room, 1 King Bed, Bay View (Spa)

Premium Room, 1 King Bed, City View

Room, 1 King Bed (Essential)

Suite, 1 Bedroom

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Kimpton Alton Fisherman's Wharf by IHG

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