Booked this Family Suite specifically because the Hotels.com listing advertised “1 Queen Bed and 2 Twin Beds,” and I filtered for “3+ beds” since I was traveling with two friends before a race. Unfortunately, the room did not actually have three beds. It contained one queen bed and a convertible foam-mat setup that could either function as a single twin sleeping surface or be expanded into a queen-style setup. Either configuration still resulted in only two sleeping areas total, which was not what was advertised. The setup was extremely uncomfortable, there was inadequate bedding provided for the alternate configuration, and the additional sleeping surface was awkwardly positioned with the head of the bed not even against a wall. Additionally, several furnishings shown in the listing photos (including couches and a desk) were not present in the actual room. To be fair, the staff was kind and tried to help explain the setup. However, had the room been accurately represented online, I would not have booked this property. I’d strongly encourage the hotel and Hotels.com to update the listing and photos so future guests know what to expect.
Booked this Family Suite specifically because the Hotels.com listing advertised “1 Queen Bed and 2 Twin Beds,” and I filtered for “3+ beds” since I was traveling with two friends before a race. Unfortunately, the room did not actually have three beds. It contained one queen bed and a convertible foam-mat setup that could either function as a single twin sleeping surface or be expanded into a queen-style setup. Either configuration still resulted in only two sleeping areas total, which was not what was advertised. The setup was extremely uncomfortable, there was inadequate bedding provided for the alternate configuration, and the additional sleeping surface was awkwardly positioned with the head of the bed not even against a wall. Additionally, several furnishings shown in the listing photos (including couches and a desk) were not present in the actual room. To be fair, the staff was kind and tried to help explain the setup. However, had the room been accurately represented online, I would not have booked this property. I’d strongly encourage the hotel and Hotels.com to update the listing and photos so future guests know what to expect.