Name: Hotel Spero, Vignette Collection by IHG
Address: 405 Taylor Street, Theater District, San Francisco, California, United States of America, San Francisco, San Francisco County, United States of America
Rating: 8.15

What guests think

Across recent reviews, Hotel Spero, Vignette Collection by IHG is praised for clean, comfortable rooms, friendly service, and a handsome historic lobby, while its central Union Square location comes with nearby Tenderloin blocks that many describe as rough.

Room sizes range from compact to suites with historic charm and some city views, but guests also report hard beds, elevator or street/protest noise, uneven water pressure, and heating or cooling that can struggle in hotter or colder spells. Amenities are simple—no on-site parking (paid garage next door), lobby coffee and water, a small gym, and Jasper’s restaurant—and a daily destination/amenity fee is noted. It suits travelers seeking a central boutique base who are comfortable with an urban environment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Amenities are simple: no on-site parking (paid garage next door), morning lobby coffee/water, a small gym, and an attached restaurant/bar; several reviews mention a daily destination/amenity fee. Many rooms lack in-room coffee makers, and there are occasional elevator or equipment quirks.

Related guest reviews

8

Huw

Apr 27, 2025

·

Stayed 1 night

Fine, but the hotel inexplicably adds a “fee” to what you have already paid. This is - improbably - for WiFi, coffee and the business center. It’s dishonest. Just put it on the cost of the rooms.

8

Cristina

Aug 11, 2025

·

Stayed 3 nights

The building was beautiful inside and unique; however, there was a destination charge, and they also did not provide parking, which was another fee out of pocket. Of course, the parking surrounding the hotel was costly, up to $60 a day, and there’s no way around it.

10

Pranav

Jul 18, 2024

·

Stayed 2 nights

Very nice Hotel, parking was the only negative. Had to spend $50 a night for parking garage next door.

4

Mikael

Jun 13, 2024

·

Stayed 5 nights

Area is sketchy. Homeless people and drug addicts everywhere. Fights breaking out across the street in the middle of the night. Hotel in itself is okay. The rooms are clean and comfortable but the gym has very limited equipment and no breafast is included. Coffee is offered in the morning but not good. The hotel restaurant is rather mediocre. Parking is available at $50 a night.

10

Maria

Sep 9, 2024

·

Stayed 1 night

Hotel stay was great, however, booking companies need to specify there’s absolutely NO parking available at this Hotel!!! Public parking is not easily available. We ended up finding a 24 hr private parking establishment.

10

Michelle

Sep 14, 2024

·

Stayed 2 nights

The hotel was very pretty and cozy and spacious in our suite. The area is close to many places so it was very convenient. There was no hotel parking but a public parking right next door.

10

CHAD

Jun 18, 2025

·

Stayed 2 nights

Easy to park in garage next door for a fee. Food is amazing at Jaspers restaurant. Check in and out super easy..

10

dena

Apr 19, 2025

·

Stayed 3 nights

Great location, very nice staff. Free coffee in the lobby every morning. Great gym.

10

Sachin

Jul 12, 2025

·

Stayed 2 nights

Great location, nice and clean rooms equipped with the usual facilities. There was no coffee machine in my room (not sure about other rooms), but the main lobby has coffee and tea in the morning. I needed hot water, and when I asked for it, they promptly sent a kettle to my room. Location is great, close to lots of restaurants, Market St. and BART. Will definitely come back again.

10

Michelle

Aug 27, 2024

·

Stayed 2 nights

The only thing that could have been better was in room coffee. You could go down to the lobby for coffee at 6am but if you wake up earlier than that, which I do, you have to wait.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are generally clean and well kept, with many guests praising housekeeping. Some reported stained furniture, lingering odors, or worn fixtures/occasional bathroom issues.

Related guest reviews

10

Adrian Torres

Jun 3, 2024

·

Stayed 2 nights

Overall clean

10

Theresa

Sep 20, 2025

·

Stayed 3 nights

Customer service was great. Rooms were cleaned and tidy everyday.

10

ZACHARY

Nov 24, 2025

·

Stayed 2 nights

Clean room

10

Leyna

Dec 2, 2024

·

We had a lovely stay at Hotel Spero. Our room was clean, comfy and quiet :) the staff were lovely and we were always greeted with smiles . Thank you for a lovely stay in San Fran

10

Robert

Jul 24, 2025

·

Stayed 1 night

Nice and clean, newly renovated.

6

Nathalie

Sep 1, 2024

·

Stayed 1 night

The staff was very welcoming. We stayed in a quiet suite on an upper floor with a large bedroom, bathroom, living room, and plenty of natural light with city views. The suite had been recently updated with nice furnishings and a comfortable bed but still looked pretty worn around the edges. The first thing we noticed were two large white-ish stains on the dark gray sectional couch, so we steered clear. We had dinner plans and didn’t inspect the room any further, but after coming back to turn in, we found short hairs from a previous guest around the sink and on the toiletries, as well as longer hairs on the back of the bathroom door and bath tiles. Oddly, there were also short hairs embedded in the tub’s paint, likely from a bad reglazing job. By that time, there were a lot of people checking in and we were too exhausted to change rooms, so we cleaned up the bathroom as best we could before using it, and turned in. Overnight, the toilet stopped working. While the hotel has charm and we really liked the size of the room, we wouldn’t stay again. Also, the area near Union Square isn’t exactly walkable to the more picturesque parts of the city and can have an aggressive vibe. If you are driving, keep in mind the hotel doesn’t have parking. There is a lot next door with in/out privileges but it’s $49 overnight. I really wanted to like this hotel, but unfortunately it didn’t live up to the reviews or the beautiful pictures.

10

Elaine

Nov 27, 2025

·

Stayed 2 nights

Very nice hotel, clean and comfortable, standout in a dodgy area of San Francisco

6

Peter

May 5, 2025

·

Stayed 1 night

Carpets and couch was dirty. And toilet paper holder was mounted below the toilet, like I could pee on it by accident. Bathtub was also dirty. Some TV channels didn't work.

10

Zachary

Sep 1, 2024

·

Stayed 2 nights

The hotel was clean, quiet, and all the staff we met were helpful. Yes, this hotel is in the tenderloin, and there are a few homeless around the area, but it really didn't feel like as big a deal as some other reviews made it out to be. Easy walk to public transit

10

Ana

Jun 2, 2024

·

Stayed 1 night

very clean and modern

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Room sizes range from compact to spacious suites with a blend of historic character and modern decor; upper floors can have good city views. Common downsides are firm beds for some, noise from elevators/street or nearby protests, inconsistent water pressure, and HVAC that sometimes doesn’t heat or cool well.

Related guest reviews

4

Gerardo

Sep 2, 2025

·

Stayed 1 night

The room is way too small for the price. No hotel parking available.. hotel does not provide parking voucher Terrible smell in the room and the carpet

6

Vanessa

Nov 15, 2025

·

Stayed 1 night

Hotel is fine. Just fine. Lobby is nice and well kept. My room was also fine. I didn’t have heat in my room , the only option was a “cool” option. Brought it up to staff and they said it was an old system. They were kind and offered to bring maintenance in BUT I opted out as it was just a 1 night stay. If you come in the warm months, that’s obviously not an issue but cooler months may be. I was cold at night.

6

Emily

Sep 26, 2025

·

Stayed 2 nights

Overall, our stay was ok. AC was not working and SF was unusually warm the nights we stayed and our room was around 80 degrees. The area around hotel is so-so, I don't advise walking around, just grab a ride! The hotel is nicely remodeled though. The restaurant/bar attached to hotel had a great happy hour and breakfast. We did escalate the issue with AC and it being uncomfortable in the room at night. The first night we were offered to move rooms, but quickly realized it was clearly the hotel having issues. We messaged hotel for partial refund and have yet to hear back. If the AC was working, this would have been a great stay overall!

10

Jairo

Apr 30, 2025

·

Stayed 1 night

Amazing view

10

Ying

Sep 6, 2025

·

Stayed 5 nights

The staff are friendly and helpful. It's so nice to have warm breakfast with three choices every morning: waffle with berries, a huge burrito with side fruits, eggs and bacon. I tried different one every day and all three are great, especially waffle. The location of the hotel is great as it's walking distance to Moscone center and China town. Tederoin is a neighbor that is a couple of blocks away, which you want to avoid. I always went to the other directions away from that area. Hotel is clean and modern. My only complaint is the shower head. I lived on the 15th floor. The water pressure was low.

6

Cyrus

Aug 26, 2025

·

Stayed 3 nights

Bed not very comfortable and water pressure inconsistent

8

Florent

May 23, 2025

·

Stayed 2 nights

The room was a bit small. Barely have space for the suitcase and hang clothes. But overall it was just fine for the rate.

10

Charlene

Oct 14, 2024

·

Stayed 1 night

Small but nice room. AC could have worked better, but all in all a nice stay.

6

GINA

Oct 9, 2024

·

Stayed 1 night

Ok stay for us. The room was nice but not really air conditioned. There was also a workers protest across the street which started at 5am, waking us.

10

Albert

Jul 21, 2025

·

Stayed 1 night

Everything was pretty good service except we got a room next to the elevator and that was pretty noisy. We would have changed but there was no more rooms available to change too. They should tell you that our room was next to the elevator.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, with upgrades and quick fixes noted. There are also complaints about rude or inconsistent front-desk service, delayed responses, billing/deposit issues, and check-in delays.

Related guest reviews

2

Lilliane

Jun 29, 2025

·

Stayed 1 night

First of all the receptionist who checked us in did not separate it to twin beds so I had to rent another room for my son. The receptionist that check out charged us for additional service although I paid breakfast for two for the original room at the time I checked in. She was rude and was not able to get me the supervisor when I requested that at the time we checked out, we were overcharged and necessarily due to her first mistake at the time we checked in.

10

Daniel L

Mar 26, 2025

·

Stayed 1 night

Overall good. Katherine at front desk was phenomenal. Kind, helpful, courteous

10

Tedd

Jul 7, 2025

·

Stayed 2 nights

Quality and comfort from start to finish. Lovely lobby and desk services. Great spacious rooms and easy access to restaurant on the ground floor. I'll be returning for sure.

4

Yashwant Rao

Oct 11, 2025

·

Stayed 3 nights

The lady at the reception didn't give us the complimentary water bottles that she was giving to everyone else. When we went back to collect the same later, she said she was running out of the stock for water. We asked one of the staff members to know nearest store where we could go and buy water, that kind soul asked me to wait and brought us two water bottles from the stack right behind the reception lady. To our horror, that reception lady got upset and angry with that nice junior staff over this. At that point I told her that she is being rude and also that she lied that she is running out of stock when there clearly was stack of water right behind her desk. She simply said "okay" and went normally about her work. No apologies, no remorse whatsoever. We also realized next day that the same lady at reception didn't give us the 'breakfast coupons' while checking in. I was sent back from the restaurant to collect them at the reception and come back again. The normal practice of telling your room number and having your breakfast didn't apply to this place. When one ends up paying almost 300 usd per night (yes, I totally understand that taxes and real estate costs in SFO are high) the least one expects is a courteous staff which doesn't differentiate between customers looking at "brown" skin color, simply because the color of the dollar bill that we pay is still same "green".

2

Steven

Jun 17, 2025

·

Stayed 2 nights

Nice property, but charged me a second time for a prepaid stay. Watch your account statement! And getting in contact to get this fixed has been difficult. Still awaiting resolution.

10

Wally

Jul 12, 2025

·

Stayed 1 night

Staff is always friendly and accommodating

10

Joseph

Apr 7, 2025

·

Stayed 3 nights

The staff was the best. Very helpful. The room was exceptional and housekeeping was great. Will stay at hotel Spero whenever in San Francisco.

4

Laarni Marie

Aug 15, 2025

·

Stayed 2 nights

I liked that this hotel was close to Union Square and close to rideshare to Bill Graham Civic. I didn’t like that many of us who checked in had to wait an indefinite amount of time for our room to be cleaned and available. I ended up changing rooms for one that’s not city view that was available because we were running late to an event. I was not the only one with this issue. On top of that the pipes would make such a loud sound when using hot water in the shower. I’m not sure if this was on my floor specifically, but it was not just when we used our shower. We could hear the pipes when other people would use the hot water in the shower. The beds are also not true queen beds. We noticed they were full size beds and the linens were done in a hurry. I saw the fitted sheet was placed upside down. I probably won’t stay here in the future unless they have improvements.

10

Alix

Jun 5, 2024

·

Stayed 1 night

Excellent customer service! We had a little issue with an arranged late check out. The front desk immediately took care of that issue by refunding the late checkout fee. I liked how they were already on top of it by the time I went to go check out to talk to them about the issue that we had. I will definitely stay here again based on how they handled the situation. The staff is proactive and very friendly. They seem like they truly care of you return to the property again to stay.

10

Mary Jane

Dec 31, 2024

·

Stayed 4 nights

Great hotel. Helpful staff. Friendly. Front desk & security staff were super accommodating & offered great customer service.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central spot near Union Square, Moscone Center, transit, and dining. Many warn that adjacent Tenderloin blocks feel rough, with visible homelessness and street noise; rideshare and route awareness are recommended, especially at night.

Related guest reviews

10

Jamie

Aug 5, 2025

·

Stayed 2 nights

The immediate area seems pretty safe. However, a block or 2 over is very sketchy. I do not recommend walking around at night. During the day it’s not so bad, take rideshare if you can. The hotel property itself is very nice and clean.

8

Laura

Aug 20, 2024

·

Stayed 3 nights

The hotel itself was absolutely fine but just not in the best of areas which obviously isn't the hotels fault. Room was slightly on the smaller size although my parents who were also travelling with us had a much larger room next to the lift. We were given a voucher towards breakfast and probably wouldn't have had breakfast in the hotel without it, cheaper places to eat near by. Overall the hotel was fine for our 3 nights and we managed to get parked in the parking garage next door. It is just the area that lets this hotel down, it is within easy walking to Union Square and even down to the Pier.

10

Katherine

Oct 15, 2024

·

Recommend. Have stayed before and find it works for my needs. I like a high up room for quiet. Large windows. Good views. One of my go-tos in Union Square. Ignore the neighborhood. It's better than it looks at times. Totally safe.

8

Dimitrios

Aug 10, 2025

·

Stayed 1 night

Hotel was fine. Location was rough because of the outside surroundings. Terrible streets surrounding the hotel, but the hotel was nice enough.

6

Claudia

Jan 16, 2025

·

Property is hip and has an artsy vibe - room was large and clean - location is great and just a couple of minutes walk to Union Square/Chinatown. However, as this is downtown, unfortunately, and no fault to the hotel, it is surrounded by homeless people and inner city life. If this bothers you, especially at night walking out of your hotel, you may want to stay somewhere else. If you can look past it, this is a great option for staying in this area.

8

Patricia

Nov 2, 2024

·

Stayed 3 nights

The hotel is generally fine and centrally located with an independent feel. The lobby and halls looked a bit older than expected with a not great looking, but not busy pub vs restaurant downstairs. It is also at the edge of the Tenderloin so you will get the usual characters and dirtiness on the street. That said, I walked to Moscone Center/Yerba Buena Center daily (12 min) for a conference and heading toward Union Sq vs straight down to Market is a nicer route. Staff was nice and friendly. The lobby was generally nice with work stations, free coffee and tea in the am and a water machine for drinking water. The room was cute, we got a free upgrade to a King room (not huge but reasonable size), and it seemed renovated and clean. Seems to attract a lot of tourists from around the world who were friendly. There were protests at the Hilton across the street, when we stayed, so it was slightly noisy, but there were no protests at our hotel and the windows mostly blocked the noise! It seemed to be a citywide protest at the big hotel chains only.

10

James

Aug 19, 2025

·

Stayed 1 night

Great location clean

10

Allison

Jun 14, 2024

·

Stayed 1 night

Great location, very central. It's a city, know where to go and not to go. Staff will help you to navigate that. Walked to hotel feom BART. Very easy and close

6

Robert

Jul 4, 2025

·

Stayed 2 nights

The hotel would be fine without the neighborhood.

8

Elizabeth

Nov 13, 2024

·

Stayed 2 nights

The hotel is a beautiful old building near many shops and restaurants but unfortunately borders an area where many people experiencing homelessness frequent. While we never felt unsafe, there was trash and human excrement on the sidewalks the entire stay. The rooms were beautifully decorated but older with some signs of wear and tear. Overall I would still consider it a good value for the price we paid but in the future would not stay in this part of town again.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site Jasper’s is convenient, with several guests enjoying breakfast and happy hour. Others found the food average or service slow, there’s no included breakfast or reliable late-night room service, and the morning lobby coffee is appreciated.

Related guest reviews

10

CHAD

Jul 20, 2025

·

Stayed 3 nights

Nothing I can say bad about this hotel. Jaspers is an amazing place to eat. Great service, great people.

10

Kenneth

Nov 15, 2024

·

Stayed 3 nights

Hotel Spiro is a great base to explore San Francisco. Links to transportation is so convenient making it very easy to get around the city, the iconic SF cable cars are only a few blocks away. The staff were very helpful and friendly. Free coffee available in the lobby every morning. We had breakfast at “Jasper’s” a restaurant/bar attached to the hotel, the food was just okay, but similar in price to other breakfasts available locally, we would suggest giving Jasper’s a miss and finding somewhere else locally. We will certainly use Hotel Spiro on our next visit!

8

Kris

Aug 15, 2025

·

Stayed 2 nights

Nice hotel. Room was nice. Restaurant onsite was so so. Neighborhood was not great, too close to tenderloin

6

Emily

Sep 26, 2025

·

Stayed 2 nights

Overall, our stay was ok. AC was not working and SF was unusually warm the nights we stayed and our room was around 80 degrees. The area around hotel is so-so, I don't advise walking around, just grab a ride! The hotel is nicely remodeled though. The restaurant/bar attached to hotel had a great happy hour and breakfast. We did escalate the issue with AC and it being uncomfortable in the room at night. The first night we were offered to move rooms, but quickly realized it was clearly the hotel having issues. We messaged hotel for partial refund and have yet to hear back. If the AC was working, this would have been a great stay overall!

10

Paul Sik

Aug 26, 2024

·

Stayed 2 nights

the hotel was nice for the price i paid for but the 2 double beds were little small for 3 guys lol but the staffs were great i liked the little converstations we had going in and out of the hotel :) hotel was clean and no complains no EV charging availble at the parking garage next to the hotel but there's one down the block so use that one if you have EV and tbh.. the breakfast at the jasper's? was no good i would eat somewhere else for the price

8

Eric

Sep 5, 2024

·

Stayed 1 night

Restaurant closed early. No room service.

10

Krista

Jul 6, 2024

·

Stayed 2 nights

Nice hotel spacious room we got the king one bedroom! Quiet Only thing is the restaurant doesn’t have a lot to choose from and doesn’t stay open late

10

CHAD

Jun 18, 2025

·

Stayed 2 nights

Easy to park in garage next door for a fee. Food is amazing at Jaspers restaurant. Check in and out super easy..

10

Sharon

Nov 30, 2023

·

Stayed 3 nights

This is a lovely hotel with a nice fitness center and restaurant. We were upgraded to a suite due to our Expedia status, which was nice. We will stay again.

8

Angelene

Apr 29, 2025

·

Stayed 1 night

Check-in was easy and loved that I received a $20 voucher for food at the attached restaurant called Jasper’s thanks to booking with Expedia. The room was spacious enough and clean. Bed was not the comfiest thing i’ve slept on however. Overall I would stay here again for a quick weekend trip.

Was this helpful?

AI-generated summary based on recent guest reviews

Hotel Spero, Vignette Collection by IHG.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Spero, Vignette Collection by IHG

Have a question?

Hotel Spero, Vignette Collection by IHG