JW Marriott San Francisco Union Square
"Great bar"
"Spacious bathroom"
"Comfortable beds"
"Great check-in/check-out process"
"Excellent in-house restaurant"
"Convenient shopping nearby"
Property description
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hai...
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Business amenities
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in San Francisco? This hotel has 4352 square feet (404 square meters) of space consisting of conference space and 15 meeting rooms.
Dining
Enjoy Californian cuisine at Level III Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Rooms
Stay in one of 344 guestrooms featuring Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. 55-inch flat-screen televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Partially open bathrooms with showers feature designer toiletries and hair dryers.
Location
With a stay at JW Marriott San Francisco Union Square, you'll be centrally located in San Francisco, just a 2-minute walk from Union Square and 15 minutes by foot from Moscone Convention Center. This luxury hotel is 0.6 mi (0.9 km) from Palace Hotel and 0.7 mi (1.1 km) from San Francisco Museum of Modern Art.
What's nearby
Marines Memorial Theater(0.1 miles)
Union Square(0.1 miles)
Westin St Francis Hotel Glass Elevators(0.2 miles)
450 Sutter Building(0.2 miles)
SF Masonic Auditorium(0.3 miles)
Grace Cathedral(0.4 miles)
Warfield Theatre(0.4 miles)
Golden Gate Theatre(0.5 miles)
Palace Hotel(0.6 miles)
555 California Street(0.6 miles)
Great American Music Hall(0.6 miles)
Van Ness Avenue(0.6 miles)
The Regency Ballroom(0.7 miles)
San Francisco Museum of Modern Art(0.7 miles)
San Francisco Federal Building(0.8 miles)
San Francisco Intl. Airport (SFO)(14.2 miles)
Oakland Intl. Airport (OAK)(19.5 miles)
San Carlos, CA (SQL)(25 miles)
Concord, CA (CCR-Buchanan Field)(29.1 miles)
Select dates to continue
From
$288
/ night
Guest reviews
8.5
Very good
Based on 1,006 verified reviews
Who stays here?
Business
32%
Couple
34%
Family
22%
Group
7%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Reviews of JW Marriott San Francisco Union Square highlight a central location and friendly staff, with many guests praising clean, modern rooms and comfortable beds, while some note occasional noise from the street or nearby facilities.
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What guests think
Reviews of JW Marriott San Francisco Union Square highlight a central location and friendly staff, with many guests praising clean, modern rooms and comfortable beds, while some note occasional noise from the street or nearby facilities.
Feedback on dining is mixed, with some enjoying the bar and restaurant while others find breakfast quality poor or credits confusing and prices high. Facilities feel well maintained, but parking is valet and expensive, and some guests experienced limited room service hours. Overall, expect a clean, comfortable stay in a prime location with warm service and some added costs.
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AI-generated summary based on recent guest reviews
Facilities
Public areas are well kept, the bar is well liked, and the gym is decent. Parking is valet and notably expensive.
Related guest reviews
10
Samir
Apr 13, 2025
·
Stayed 1 night
Express lifts that were away from rooms
Express lifts that were away from rooms
10
Vivi
Mar 31, 2025
·
Stayed 2 nights
The Valet is inside the building. And Lobby 3rd floor.
The Valet is inside the building. And Lobby 3rd floor.
6
Sajini
Jul 7, 2024
·
Stayed 1 night
Lots of extra charges. Room service rates are exorbitant but additional charges here and there. Felt like we were being nickel and dimed after already paying 300-400 for a room per night. Valet parking is $77 per night. We street parked 20 seconds away for free. Room was ok, lobby area was good with games to play.
Lots of extra charges. Room service rates are exorbitant but additional charges here and there. Felt like we were being nickel and dimed after already paying 300-400 for a room per night. Valet parking is $77 per night. We street parked 20 seconds away for free. Room was ok, lobby area was good with games to play.
10
Jennifer
Jun 30, 2024
·
Stayed 2 nights
This property was great. They let us check in early, we felt safe and the bar and wait staff were friendly and attentive. I would stay here again, however I think I am done with San Francisco. Love Marriott properties.
This property was great. They let us check in early, we felt safe and the bar and wait staff were friendly and attentive. I would stay here again, however I think I am done with San Francisco. Love Marriott properties.
6
Ozell
Mar 29, 2024
·
Stayed 2 nights
There weren’t any ice machines available. Also no mini fridge which was very inconvenient.
There weren’t any ice machines available. Also no mini fridge which was very inconvenient.
10
Michael
Oct 31, 2023
·
Stayed 5 nights
My wife and I really liked this hotel. Very kind and professional staff. Room service, bar service, desk staff were all great, super helpful. Had a nice gym. Everything was well maintained and very clean. We would stay again when we are back in SF. Only thing I didn’t like was that there were a lot of sirens at night with emergency vehicles passing (not really something they can control). It didn’t impact my sleep after the first night but it bothered my wife who is a light sleeper.
My wife and I really liked this hotel. Very kind and professional staff. Room service, bar service, desk staff were all great, super helpful. Had a nice gym. Everything was well maintained and very clean. We would stay again when we are back in SF. Only thing I didn’t like was that there were a lot of sirens at night with emergency vehicles passing (not really something they can control). It didn’t impact my sleep after the first night but it bothered my wife who is a light sleeper.
6
Oxalys
Sep 11, 2023
·
Stayed 3 nights
The property is beautiful, the rooms are comfortable and clean, although they don’t change the towels or sheets during your stay. Most of the staff was friendly, the hotel feels safe and secure. Our big letdown was the parking situation, they only offer valet parking, Even for guests - which is $73 a night. Guests staying here aren’t paying a cheap price, we even have to pay for resort fees, self parking is the least they could offer, knowing very well there is nowhere else to park around the hotel.
The property is beautiful, the rooms are comfortable and clean, although they don’t change the towels or sheets during your stay. Most of the staff was friendly, the hotel feels safe and secure. Our big letdown was the parking situation, they only offer valet parking, Even for guests - which is $73 a night. Guests staying here aren’t paying a cheap price, we even have to pay for resort fees, self parking is the least they could offer, knowing very well there is nowhere else to park around the hotel.
6
Daniel
Jul 1, 2023
·
Stayed 4 nights
If you are going to valet your car, prepare for the sticker shock. It’s $72 per day. The hotel’s club lounge has been closed for years due to the pandemic and never reopened… the pandemic is technically “over” but they don’t disclose the club room closure until check in. At check-in around 11am, we were told our room was not available… which is fine… and we would get a text message when the room was ready. I got no text message and the room wasn’t ready until after 4. My friend and I were surprised. They also have restrictive hours for room service which were abysmally inconvenient. I called them on a Sunday to have lunch delivered to the room around 2:30pm and they didn’t have room service available. The gym was ok. The quality and service from this hotel does not align with what one expects from a JW Marriott.
If you are going to valet your car, prepare for the sticker shock. It’s $72 per day. The hotel’s club lounge has been closed for years due to the pandemic and never reopened… the pandemic is technically “over” but they don’t disclose the club room closure until check in. At check-in around 11am, we were told our room was not available… which is fine… and we would get a text message when the room was ready. I got no text message and the room wasn’t ready until after 4. My friend and I were surprised. They also have restrictive hours for room service which were abysmally inconvenient. I called them on a Sunday to have lunch delivered to the room around 2:30pm and they didn’t have room service available. The gym was ok. The quality and service from this hotel does not align with what one expects from a JW Marriott.
10
Tina
Jun 19, 2023
·
Stayed 1 night
Love the shower, and the room is nicely decorated, clean and comfortable. Great bar on third floor too!
Love the shower, and the room is nicely decorated, clean and comfortable. Great bar on third floor too!
8
CAVIN
Mar 18, 2023
·
Stayed 2 nights
Excellent property in terms of amenities, upkeep, staffing. A bit rich on pricing (even for a JW), and the valet cost as much as the California gold rush!!
Excellent property in terms of amenities, upkeep, staffing. A bit rich on pricing (even for a JW), and the valet cost as much as the California gold rush!!
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AI-generated summary based on recent guest reviews
Cleanliness
Most guests find the hotel and rooms very clean and well maintained, with fresh-smelling spaces. A few note isolated issues like a dirty sofa or linens not changed during multi-night stays.
Related guest reviews
6
Dawn
Aug 19, 2025
·
Stayed 3 nights
Couch in the suite was disgusting. Very dirty. Staff was great and very accommodating. Bring your own blow dryer, was less than 2 feet long. Had to bend over to use it and it kept falling out of the wall. Probably won’t return
Couch in the suite was disgusting. Very dirty. Staff was great and very accommodating. Bring your own blow dryer, was less than 2 feet long. Had to bend over to use it and it kept falling out of the wall. Probably won’t return
10
Thuvan
Jul 29, 2025
·
Stayed 2 nights
I very enjoyed this place, the hotel is very clean and beautiful. The staff are nice and helpful.
I very enjoyed this place, the hotel is very clean and beautiful. The staff are nice and helpful.
10
Sondra
Jun 15, 2025
·
Stayed 3 nights
My days at the JW were excellent The staff was very friendly. The hotel smelled good and clean.
My days at the JW were excellent The staff was very friendly. The hotel smelled good and clean.
10
Nader
Sep 23, 2024
·
Stayed 2 nights
The JW Marriott at Union Square is a wonderful hotel. I stayed at many hotels in San Francisco in the past, the JW Marriott is one of the best that I stayed in, the other being the Fairmont. The JW Marriott is conveniently located on walk-in distance to Union Square. It looks newly renovated. Everything is impeccably clean. The decor is modern and beautiful. The lobby, elevator and hallways look modern and everything looks new and clean. The elevators are fast, have a view of the lobby and there is no wait for them. The room is spacious and modern. The be decor is fantastic. The beds are very comfortable. The bathroom is very large, modern and the shower is great. The amenities are excellent. All in all an excellent experience . I will stay there again in the future
The JW Marriott at Union Square is a wonderful hotel. I stayed at many hotels in San Francisco in the past, the JW Marriott is one of the best that I stayed in, the other being the Fairmont. The JW Marriott is conveniently located on walk-in distance to Union Square. It looks newly renovated. Everything is impeccably clean. The decor is modern and beautiful. The lobby, elevator and hallways look modern and everything looks new and clean. The elevators are fast, have a view of the lobby and there is no wait for them. The room is spacious and modern. The be decor is fantastic. The beds are very comfortable. The bathroom is very large, modern and the shower is great. The amenities are excellent. All in all an excellent experience . I will stay there again in the future
10
Eduardo
Jul 19, 2024
·
Stayed 3 nights
Nice and clean well keep
Nice and clean well keep
6
Bridget
May 3, 2024
·
Stayed 2 nights
There were several room issues and cleanliness problems.
There were several room issues and cleanliness problems.
10
Liudmyla
Jan 2, 2024
·
Stayed 2 nights
The room is so clean.
The room is so clean.
6
Oxalys
Sep 11, 2023
·
Stayed 3 nights
The property is beautiful, the rooms are comfortable and clean, although they don’t change the towels or sheets during your stay. Most of the staff was friendly, the hotel feels safe and secure. Our big letdown was the parking situation, they only offer valet parking, Even for guests - which is $73 a night. Guests staying here aren’t paying a cheap price, we even have to pay for resort fees, self parking is the least they could offer, knowing very well there is nowhere else to park around the hotel.
The property is beautiful, the rooms are comfortable and clean, although they don’t change the towels or sheets during your stay. Most of the staff was friendly, the hotel feels safe and secure. Our big letdown was the parking situation, they only offer valet parking, Even for guests - which is $73 a night. Guests staying here aren’t paying a cheap price, we even have to pay for resort fees, self parking is the least they could offer, knowing very well there is nowhere else to park around the hotel.
10
Francisco
Jun 29, 2023
·
Stayed 2 nights
Nice and clean
Nice and clean
10
Odel
Feb 26, 2023
·
Stayed 4 nights
The room hotel was super clean , food was good friendly staff convenience location . The lobby and bar super pretty 😍. The stay was really nice
The room hotel was super clean , food was good friendly staff convenience location . The lobby and bar super pretty 😍. The stay was really nice
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious, modern, and comfortable with large bathrooms. Some report HVAC or noise issues and, in a few cases, smaller layouts than expected or missing mini fridges.
Related guest reviews
4
Jeri
May 26, 2025
·
Stayed 1 night
The property was beautiful. The room was clean. We were put in a room right next to the gym and constantly heard weights banging, especially EARLY in the morning. I told the front desk and they didn’t seem to care.
The property was beautiful. The room was clean. We were put in a room right next to the gym and constantly heard weights banging, especially EARLY in the morning. I told the front desk and they didn’t seem to care.
2
Sandeep
Dec 27, 2024
·
Stayed 2 nights
The heating and air conditioning of the room needs serious repair. I felt suffocated in the room. The fan does not stay on all the time no matter what setting you choose. It was hard to stay alive.
The heating and air conditioning of the room needs serious repair. I felt suffocated in the room. The fan does not stay on all the time no matter what setting you choose. It was hard to stay alive.
10
Nader
Sep 23, 2024
·
Stayed 2 nights
The JW Marriott at Union Square is a wonderful hotel. I stayed at many hotels in San Francisco in the past, the JW Marriott is one of the best that I stayed in, the other being the Fairmont. The JW Marriott is conveniently located on walk-in distance to Union Square. It looks newly renovated. Everything is impeccably clean. The decor is modern and beautiful. The lobby, elevator and hallways look modern and everything looks new and clean. The elevators are fast, have a view of the lobby and there is no wait for them. The room is spacious and modern. The be decor is fantastic. The beds are very comfortable. The bathroom is very large, modern and the shower is great. The amenities are excellent. All in all an excellent experience . I will stay there again in the future
The JW Marriott at Union Square is a wonderful hotel. I stayed at many hotels in San Francisco in the past, the JW Marriott is one of the best that I stayed in, the other being the Fairmont. The JW Marriott is conveniently located on walk-in distance to Union Square. It looks newly renovated. Everything is impeccably clean. The decor is modern and beautiful. The lobby, elevator and hallways look modern and everything looks new and clean. The elevators are fast, have a view of the lobby and there is no wait for them. The room is spacious and modern. The be decor is fantastic. The beds are very comfortable. The bathroom is very large, modern and the shower is great. The amenities are excellent. All in all an excellent experience . I will stay there again in the future
6
Ozell
Mar 29, 2024
·
Stayed 2 nights
There weren’t any ice machines available. Also no mini fridge which was very inconvenient.
There weren’t any ice machines available. Also no mini fridge which was very inconvenient.
8
Amanda
Feb 11, 2024
·
Stayed 2 nights
The room was much smaller than the photos made it seem. The hotel staff was helpful but it took a long time to get anything we requested.
The room was much smaller than the photos made it seem. The hotel staff was helpful but it took a long time to get anything we requested.
6
Michael
Dec 29, 2023
·
Stayed 2 nights
There were only two chairs in the room, a high one with a back and a high one with no back. Both were uncomfortable. You could not sit in them and read a book. And where am I supposed to sit to put on my shoes? Both chairs are too high. I could not find anything called "shampoo" in the bath room. "Body wash," yes, but no "shampoo." And, of course, food in the hotel was at eye-watering levels. $40 for breakfast, $6 for a cup of coffee. Two breakfast restaurants are only a block away. Go there. The HVAC sound was so intrusive that I turned it off. We reserved for two nights, but left after one because my wife became ill. The hotel nevertheless charged us for both nights, and put a $782.80 "reserve" on my credit card, even though the final charge (which I paid as I left) was only $537.09. The hotel also charged $29.06 for the first day\'s "destination charge" as soon as we checked in. The "free" Internet is free only if you join BonVoy for $14.99, I was told at the hotel. On-line advertising says that BoyVoy is free, so what is it? I get free internet at $89 a night hotels in Arkansas, so why do I have to pay in San Francisco? Finally, the $25 a night "destination fee." It can be applied against restaurant charges at the hotel, which forces you to eat there in order to recoup the fees. Why not jut add the "fee" to the room rate, rather than calling it something else?
There were only two chairs in the room, a high one with a back and a high one with no back. Both were uncomfortable. You could not sit in them and read a book. And where am I supposed to sit to put on my shoes? Both chairs are too high. I could not find anything called "shampoo" in the bath room. "Body wash," yes, but no "shampoo." And, of course, food in the hotel was at eye-watering levels. $40 for breakfast, $6 for a cup of coffee. Two breakfast restaurants are only a block away. Go there. The HVAC sound was so intrusive that I turned it off. We reserved for two nights, but left after one because my wife became ill. The hotel nevertheless charged us for both nights, and put a $782.80 "reserve" on my credit card, even though the final charge (which I paid as I left) was only $537.09. The hotel also charged $29.06 for the first day\'s "destination charge" as soon as we checked in. The "free" Internet is free only if you join BonVoy for $14.99, I was told at the hotel. On-line advertising says that BoyVoy is free, so what is it? I get free internet at $89 a night hotels in Arkansas, so why do I have to pay in San Francisco? Finally, the $25 a night "destination fee." It can be applied against restaurant charges at the hotel, which forces you to eat there in order to recoup the fees. Why not jut add the "fee" to the room rate, rather than calling it something else?
10
Jose
Oct 2, 2023
·
Stayed 2 nights
Great stay at this property. Was pleasantly surprised at the overall size of the room and the quality.
Great stay at this property. Was pleasantly surprised at the overall size of the room and the quality.
10
Linda
Sep 19, 2023
·
Stayed 5 nights
Great hotel. Rooms are spacious and very quiet.
Great hotel. Rooms are spacious and very quiet.
6
Siddharth
Sep 4, 2023
·
Stayed 3 nights
No wifi in the room which is a standard these days. In addition, they didn't reimburse us for promised tickets.
No wifi in the room which is a standard these days. In addition, they didn't reimburse us for promised tickets.
4
William
Jul 26, 2023
·
Stayed 1 night
Breakfast didn't start until 630; if I have an early morning flight, then I won't be able to have breakfast. Most concerning was how loud the room was. The windows are so thin it's like they aren't there. I did not sleep a wink with all the sirens and trucks going by. It's not bad for a regular Marriott property but it DEFINITELY doesn't qualify as a JW property.
Breakfast didn't start until 630; if I have an early morning flight, then I won't be able to have breakfast. Most concerning was how loud the room was. The windows are so thin it's like they aren't there. I did not sleep a wink with all the sirens and trucks going by. It's not bad for a regular Marriott property but it DEFINITELY doesn't qualify as a JW property.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as friendly, helpful, and accommodating. Some guests encountered slow responses at busy times, bar service lapses, or occasional billing and follow-up issues.
Related guest reviews
10
Jeffrey
Sep 6, 2025
·
Stayed 3 nights
This hotel was top-notch. The staff was efficient and friendly. My wife and I were here as part of a family gathering.
This hotel was top-notch. The staff was efficient and friendly. My wife and I were here as part of a family gathering.
8
Perminder
Aug 24, 2025
·
Stayed 3 nights
good location. expensive, staff poor asking for service constantly, breakfeast a joke
good location. expensive, staff poor asking for service constantly, breakfeast a joke
10
Daishawn Nathaniel
May 26, 2025
·
Stayed 2 nights
The property was amazing and the staff there was incredible. I lost my phone in my car and the valet staff turned over every stone to assist. And all with a smile too!
The property was amazing and the staff there was incredible. I lost my phone in my car and the valet staff turned over every stone to assist. And all with a smile too!
10
Tristien Miguel
Nov 27, 2024
·
Stayed 2 nights
I really appreciated how kind the staff was especially with late check out and making arrangements to be close with other family members in the hotel. Will be coming back, thank you to John & Anthony at the front desk. Their services were impeccable!
I really appreciated how kind the staff was especially with late check out and making arrangements to be close with other family members in the hotel. Will be coming back, thank you to John & Anthony at the front desk. Their services were impeccable!
2
Daryl
Jul 8, 2024
·
Stayed 3 nights
I had an item taken from my room. I noticed this after checkout and have tried to retrieve the item but the response has been poor. Would not recommend staying here
I had an item taken from my room. I noticed this after checkout and have tried to retrieve the item but the response has been poor. Would not recommend staying here
6
Dieter
Apr 7, 2024
·
Stayed 2 nights
Most of the staff was professional and courteous. There was an instance during happy hour where my friend waited over 30 minutes to order a drink only for the bartender to never take the order. My other friend had to directly confront the bartender to ensure we all had our orders.
Most of the staff was professional and courteous. There was an instance during happy hour where my friend waited over 30 minutes to order a drink only for the bartender to never take the order. My other friend had to directly confront the bartender to ensure we all had our orders.
8
Amanda
Feb 11, 2024
·
Stayed 2 nights
The room was much smaller than the photos made it seem. The hotel staff was helpful but it took a long time to get anything we requested.
The room was much smaller than the photos made it seem. The hotel staff was helpful but it took a long time to get anything we requested.
10
Angelo
Oct 8, 2023
·
Stayed 1 night
Excellent staff, beautiful hotel and very central! Highly recommended!
Excellent staff, beautiful hotel and very central! Highly recommended!
10
Jia
Jul 5, 2023
·
Stayed 4 nights
I had a wonderful experience at the JW Marriott Union Square. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
I had a wonderful experience at the JW Marriott Union Square. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
6
Daniel
Jul 1, 2023
·
Stayed 4 nights
If you are going to valet your car, prepare for the sticker shock. It’s $72 per day. The hotel’s club lounge has been closed for years due to the pandemic and never reopened… the pandemic is technically “over” but they don’t disclose the club room closure until check in. At check-in around 11am, we were told our room was not available… which is fine… and we would get a text message when the room was ready. I got no text message and the room wasn’t ready until after 4. My friend and I were surprised. They also have restrictive hours for room service which were abysmally inconvenient. I called them on a Sunday to have lunch delivered to the room around 2:30pm and they didn’t have room service available. The gym was ok. The quality and service from this hotel does not align with what one expects from a JW Marriott.
If you are going to valet your car, prepare for the sticker shock. It’s $72 per day. The hotel’s club lounge has been closed for years due to the pandemic and never reopened… the pandemic is technically “over” but they don’t disclose the club room closure until check in. At check-in around 11am, we were told our room was not available… which is fine… and we would get a text message when the room was ready. I got no text message and the room wasn’t ready until after 4. My friend and I were surprised. They also have restrictive hours for room service which were abysmally inconvenient. I called them on a Sunday to have lunch delivered to the room around 2:30pm and they didn’t have room service available. The gym was ok. The quality and service from this hotel does not align with what one expects from a JW Marriott.
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AI-generated summary based on recent guest reviews
Location
Central Union Square spot with quick access to shopping, dining, and transit. Several reviews mention street noise and visible homelessness in the area.
Related guest reviews
10
hoi ching
Sep 2, 2025
·
Stayed 7 nights
Overall, it was a comfortable stay. It is conveniently situated at the union square, just minutes away by walk to most of the touristy areas. Lots of cousine in the neighbourhood. Ubers, Waymo are all easily available. And musical playhouse is just across the street in 50m!!!!! Bathroom is spacious which is especially good for families with kids.
Overall, it was a comfortable stay. It is conveniently situated at the union square, just minutes away by walk to most of the touristy areas. Lots of cousine in the neighbourhood. Ubers, Waymo are all easily available. And musical playhouse is just across the street in 50m!!!!! Bathroom is spacious which is especially good for families with kids.
10
Darryl
Jan 12, 2025
·
Stayed 2 nights
Great place to stay except there hve newn more homeless around the area
Great place to stay except there hve newn more homeless around the area
10
judy
Dec 27, 2024
·
Stayed 3 nights
Hotel is located in the heart of Union Square. Lots of shopping and dining options within a 1-2 block area. Hotel is well maintained and staff are attentive. Will stay there again.
Hotel is located in the heart of Union Square. Lots of shopping and dining options within a 1-2 block area. Hotel is well maintained and staff are attentive. Will stay there again.
10
Michial
Oct 28, 2024
·
Stayed 3 nights
It is San Francisco! I recognize that many of the issues are related to the city's management. Crazy bums hanging out on the streets. The location was convenient for me.
It is San Francisco! I recognize that many of the issues are related to the city's management. Crazy bums hanging out on the streets. The location was convenient for me.
10
Michael
Oct 31, 2023
·
Stayed 5 nights
My wife and I really liked this hotel. Very kind and professional staff. Room service, bar service, desk staff were all great, super helpful. Had a nice gym. Everything was well maintained and very clean. We would stay again when we are back in SF. Only thing I didn’t like was that there were a lot of sirens at night with emergency vehicles passing (not really something they can control). It didn’t impact my sleep after the first night but it bothered my wife who is a light sleeper.
My wife and I really liked this hotel. Very kind and professional staff. Room service, bar service, desk staff were all great, super helpful. Had a nice gym. Everything was well maintained and very clean. We would stay again when we are back in SF. Only thing I didn’t like was that there were a lot of sirens at night with emergency vehicles passing (not really something they can control). It didn’t impact my sleep after the first night but it bothered my wife who is a light sleeper.
10
Maria
Sep 13, 2023
·
Stayed 3 nights
Is a lot homeless around the area
Is a lot homeless around the area
4
William
Jul 26, 2023
·
Stayed 1 night
Breakfast didn't start until 630; if I have an early morning flight, then I won't be able to have breakfast. Most concerning was how loud the room was. The windows are so thin it's like they aren't there. I did not sleep a wink with all the sirens and trucks going by. It's not bad for a regular Marriott property but it DEFINITELY doesn't qualify as a JW property.
Breakfast didn't start until 630; if I have an early morning flight, then I won't be able to have breakfast. Most concerning was how loud the room was. The windows are so thin it's like they aren't there. I did not sleep a wink with all the sirens and trucks going by. It's not bad for a regular Marriott property but it DEFINITELY doesn't qualify as a JW property.
10
Brad
Jun 28, 2023
·
Stayed 2 nights
Great location close to BART which I used from the airport
Great location close to BART which I used from the airport
10
Teri
Jun 25, 2023
·
Stayed 1 night
Nice hotel. Great staff. Noisy area but it is a big city. Would definitely stay there again
Nice hotel. Great staff. Noisy area but it is a big city. Would definitely stay there again
10
AMY
Apr 9, 2023
·
Stayed 3 nights
Great location with easy access to all the local spots. Rooms were well kept, and up to date. Staff was wonderful and helpful. Would definitely recommend staying here! We did not rent a car but used ride share, so no opinion on parking or valet, but ride share worked fine for us.
Great location with easy access to all the local spots. Rooms were well kept, and up to date. Staff was wonderful and helpful. Would definitely recommend staying here! We did not rent a car but used ride share, so no opinion on parking or valet, but ride share worked fine for us.
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AI-generated summary based on recent guest reviews
Dining
Dining feedback is mixed: some enjoyed the bar and Level 3 restaurant, but several found breakfast poor or overpriced and were frustrated by credits or limited room service hours.
Related guest reviews
8
Perminder
Aug 24, 2025
·
Stayed 3 nights
good location. expensive, staff poor asking for service constantly, breakfeast a joke
good location. expensive, staff poor asking for service constantly, breakfeast a joke
6
Richard
Aug 17, 2025
·
Stayed 2 nights
food and beverage here is mediocre to poor. * "specialty" drink of the day was nothing more than pre-made sangria out of a pitcher * breakfast buffet has poor selection for a high-end property. no better than a courtyard. * breakfast buffet food was stale, perhaps a day old and re-heated * slow service * terrible coffee
food and beverage here is mediocre to poor. * "specialty" drink of the day was nothing more than pre-made sangria out of a pitcher * breakfast buffet has poor selection for a high-end property. no better than a courtyard. * breakfast buffet food was stale, perhaps a day old and re-heated * slow service * terrible coffee
10
Ami
Mar 19, 2025
·
Stayed 2 nights
This was my first time staying at the JW Marriott in San Francisco, though I'm a big fan of Marriott Bonvoy hotels; this location and venue did not disappoint. Staff was knowledgeable, extremely friendly and helpful. I was there for a tradeshow, and while full of others there for the same show, it was much more quiet and peacful to conduct meetings. The in-room dining was average and quite pricey - but comparable to other hotels in the area. I will stay there again for sure
This was my first time staying at the JW Marriott in San Francisco, though I'm a big fan of Marriott Bonvoy hotels; this location and venue did not disappoint. Staff was knowledgeable, extremely friendly and helpful. I was there for a tradeshow, and while full of others there for the same show, it was much more quiet and peacful to conduct meetings. The in-room dining was average and quite pricey - but comparable to other hotels in the area. I will stay there again for sure
4
Nathalia
Apr 24, 2024
·
Stayed 3 nights
The property sells rates with BREAKFAST INCLUDED and it was a decisive factor in my reservation. However I felt deceived and disappointed when o arrived and was told that in fact there is not breakfast included but a credit of 20$ per person to spend on breakfast. Note that 20$ credit in a place where a coffee is 10$, it’s not enough. It’s ok to offer a credit, once it’s clear that is only a credit. But the property sells as “breakfast included”. I was told that I would apply my “destination guest credit” of $10 per day on breakfast as well, but when I tried to use it the restaurant was not able to apply 30$ credit, and on checkout the receptionist mentioned the he would remove the difference o my invoice, but I just saw the amount was not removed on my credit card. The costumer service was kind trying to minimize the impacts, but the resolution was not applied. Take care: breakfast included rate to JW San Francisco doesn’t mean breakfast included, but a small credit.
The property sells rates with BREAKFAST INCLUDED and it was a decisive factor in my reservation. However I felt deceived and disappointed when o arrived and was told that in fact there is not breakfast included but a credit of 20$ per person to spend on breakfast. Note that 20$ credit in a place where a coffee is 10$, it’s not enough. It’s ok to offer a credit, once it’s clear that is only a credit. But the property sells as “breakfast included”. I was told that I would apply my “destination guest credit” of $10 per day on breakfast as well, but when I tried to use it the restaurant was not able to apply 30$ credit, and on checkout the receptionist mentioned the he would remove the difference o my invoice, but I just saw the amount was not removed on my credit card. The costumer service was kind trying to minimize the impacts, but the resolution was not applied. Take care: breakfast included rate to JW San Francisco doesn’t mean breakfast included, but a small credit.
10
Mohamed
Apr 14, 2024
·
Stayed 3 nights
Attentive staff, excellent rooms. Restaurant could be better - but bar was good!
Attentive staff, excellent rooms. Restaurant could be better - but bar was good!
6
Michael
Dec 29, 2023
·
Stayed 2 nights
There were only two chairs in the room, a high one with a back and a high one with no back. Both were uncomfortable. You could not sit in them and read a book. And where am I supposed to sit to put on my shoes? Both chairs are too high. I could not find anything called "shampoo" in the bath room. "Body wash," yes, but no "shampoo." And, of course, food in the hotel was at eye-watering levels. $40 for breakfast, $6 for a cup of coffee. Two breakfast restaurants are only a block away. Go there. The HVAC sound was so intrusive that I turned it off. We reserved for two nights, but left after one because my wife became ill. The hotel nevertheless charged us for both nights, and put a $782.80 "reserve" on my credit card, even though the final charge (which I paid as I left) was only $537.09. The hotel also charged $29.06 for the first day\'s "destination charge" as soon as we checked in. The "free" Internet is free only if you join BonVoy for $14.99, I was told at the hotel. On-line advertising says that BoyVoy is free, so what is it? I get free internet at $89 a night hotels in Arkansas, so why do I have to pay in San Francisco? Finally, the $25 a night "destination fee." It can be applied against restaurant charges at the hotel, which forces you to eat there in order to recoup the fees. Why not jut add the "fee" to the room rate, rather than calling it something else?
There were only two chairs in the room, a high one with a back and a high one with no back. Both were uncomfortable. You could not sit in them and read a book. And where am I supposed to sit to put on my shoes? Both chairs are too high. I could not find anything called "shampoo" in the bath room. "Body wash," yes, but no "shampoo." And, of course, food in the hotel was at eye-watering levels. $40 for breakfast, $6 for a cup of coffee. Two breakfast restaurants are only a block away. Go there. The HVAC sound was so intrusive that I turned it off. We reserved for two nights, but left after one because my wife became ill. The hotel nevertheless charged us for both nights, and put a $782.80 "reserve" on my credit card, even though the final charge (which I paid as I left) was only $537.09. The hotel also charged $29.06 for the first day\'s "destination charge" as soon as we checked in. The "free" Internet is free only if you join BonVoy for $14.99, I was told at the hotel. On-line advertising says that BoyVoy is free, so what is it? I get free internet at $89 a night hotels in Arkansas, so why do I have to pay in San Francisco? Finally, the $25 a night "destination fee." It can be applied against restaurant charges at the hotel, which forces you to eat there in order to recoup the fees. Why not jut add the "fee" to the room rate, rather than calling it something else?
8
Gemma
Sep 9, 2023
·
Stayed 6 nights
Properly was clean and tidy. Staff polite and friendly. Beds very comfortable and great view, love the windows. Didn't like extra charges, we'd paid for breakfast but still had to pay extra each day as they only give you $60 credit for 2 people, which doesn't cover very much or include gratuity.
Properly was clean and tidy. Staff polite and friendly. Beds very comfortable and great view, love the windows. Didn't like extra charges, we'd paid for breakfast but still had to pay extra each day as they only give you $60 credit for 2 people, which doesn't cover very much or include gratuity.
10
Michelle
Jul 9, 2023
·
Stayed 3 nights
We thoroughly enjoyed our stay at the JW Marriott Union Square. We found the staff to be exceptionally friendly and helpful. JC who was the bellhop/valet was accommodating and hospitable. The front desk staff made our stay extra enjoyable. We enjoyed the daily specials and the restaurant was very nice. We look forward to staying there in the future!
We thoroughly enjoyed our stay at the JW Marriott Union Square. We found the staff to be exceptionally friendly and helpful. JC who was the bellhop/valet was accommodating and hospitable. The front desk staff made our stay extra enjoyable. We enjoyed the daily specials and the restaurant was very nice. We look forward to staying there in the future!
6
Daniel
Jul 1, 2023
·
Stayed 4 nights
If you are going to valet your car, prepare for the sticker shock. It’s $72 per day. The hotel’s club lounge has been closed for years due to the pandemic and never reopened… the pandemic is technically “over” but they don’t disclose the club room closure until check in. At check-in around 11am, we were told our room was not available… which is fine… and we would get a text message when the room was ready. I got no text message and the room wasn’t ready until after 4. My friend and I were surprised. They also have restrictive hours for room service which were abysmally inconvenient. I called them on a Sunday to have lunch delivered to the room around 2:30pm and they didn’t have room service available. The gym was ok. The quality and service from this hotel does not align with what one expects from a JW Marriott.
If you are going to valet your car, prepare for the sticker shock. It’s $72 per day. The hotel’s club lounge has been closed for years due to the pandemic and never reopened… the pandemic is technically “over” but they don’t disclose the club room closure until check in. At check-in around 11am, we were told our room was not available… which is fine… and we would get a text message when the room was ready. I got no text message and the room wasn’t ready until after 4. My friend and I were surprised. They also have restrictive hours for room service which were abysmally inconvenient. I called them on a Sunday to have lunch delivered to the room around 2:30pm and they didn’t have room service available. The gym was ok. The quality and service from this hotel does not align with what one expects from a JW Marriott.
10
CONNIE CLAIRE
Jan 21, 2023
·
Stayed 2 nights
JW Marriott exceeded our expectations. The destination fee is well worth it. They offered $25 off on Level 3 restaurant, they have free cocktail hour, free desserts and tote bag. They gave 2 cable car tickets which was nice. Also, Level 3 restaurant served delicious food. We were able to meet the executive chef, Renato, and was able to talk to us about the brief history of the hotel and the food and the transition of management. Thanks to Chef Renato, Banjo, Michelle and Emily for taking care of us during dinner time. Awesome staff and excellent location in Union Square. This will be my place to stay when in SFO. From the housekeeper, front desk, valet and Level 3 restaurant staff, we had an amazing and excellent stay. The room was in pristine and luxurious condition and well kept. I love JW Marriott Union Square. My new home when in SFO. Experience it yourself.
JW Marriott exceeded our expectations. The destination fee is well worth it. They offered $25 off on Level 3 restaurant, they have free cocktail hour, free desserts and tote bag. They gave 2 cable car tickets which was nice. Also, Level 3 restaurant served delicious food. We were able to meet the executive chef, Renato, and was able to talk to us about the brief history of the hotel and the food and the transition of management. Thanks to Chef Renato, Banjo, Michelle and Emily for taking care of us during dinner time. Awesome staff and excellent location in Union Square. This will be my place to stay when in SFO. From the housekeeper, front desk, valet and Level 3 restaurant staff, we had an amazing and excellent stay. The room was in pristine and luxurious condition and well kept. I love JW Marriott Union Square. My new home when in SFO. Experience it yourself.
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AI-generated summary based on recent guest reviews
8
Navid
2 weeks ago
·
Stayed 4 nights
Service is lower than other JWs. The resort fee includes $20 daily food and beverages credit but you will end up spending way more if you use it at bar or restaurant. Parking too expensive but there is a cheaper parking across the street and around hotel.
Service is lower than other JWs. The resort fee includes $20 daily food and beverages credit but you will end up spending way more if you use it at bar or restaurant. Parking too expensive but there is a cheaper parking across the street and around hotel.
10
Kevin
3 weeks ago
·
Stayed 4 nights
Big, Spacious Bathrrom, very clean! Barron and Front Desk area were very cozy , clean and inviting.
Big, Spacious Bathrrom, very clean! Barron and Front Desk area were very cozy , clean and inviting.
10
Luis Alejandro
3 weeks ago
·
Stayed 5 nights
Great location and amazing beds
Great location and amazing beds
10
Cesar
3 weeks ago
·
Stayed 2 nights
Great customer service and beds are comfortable. Great staff all around. We would definitely stay there again. Recommend it
Great customer service and beds are comfortable. Great staff all around. We would definitely stay there again. Recommend it
10
Lance
May 28, 2026
·
Stayed 1 night
Highly recommend!
Highly recommend!
515 Mason Street, Theater District, San Francisco, California, United States of America
Location
With a stay at JW Marriott San Francisco Union Square, you'll be centrally located in San Francisco, just a 2-minute walk from Union Square and 15 minutes by foot from Moscone Convention Center. This luxury hotel is 0.6 mi (0.9 km) from Palace Hotel and 0.7 mi (1.1 km) from San Francisco Museum of Modern Art.
Marines Memorial Theater(0.1 miles)
Union Square(0.1 miles)
Westin St Francis Hotel Glass Elevators(0.2 miles)
450 Sutter Building(0.2 miles)
SF Masonic Auditorium(0.3 miles)
Grace Cathedral(0.4 miles)
FAQs about JW Marriott San Francisco Union Square
Parking is available on-site, but it is limited. Valet parking is offered at a fee of USD 84 per night, which includes in/out privileges.
Breakfast is available, and guests can enjoy it in their rooms. Specific details about the type of breakfast and associated costs were not provided.
Pets are allowed at the hotel with a maximum fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.
Check-in time is at 16:00, and check-out time is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
The property offers limited wheelchair accessibility, including step-free entrances and facilities. Specific details on accessible rooms and bathrooms were not provided.
The hotel is centrally located in San Francisco, just a 2-minute walk from Union Square and 15 minutes by foot from the Moscone Convention Center. It is also close to several attractions, including the San Francisco Museum of Modern Art (0.7 mi) and Oracle Park (1.6 mi).
Children are allowed at the property. Specific details about the minimum age for free stays were not provided.
Have a question?
Instant AI responses are based on hotel information
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
- Fee for in-room wired internet: USD 17.95 per day (rates may vary)
- Valet parking fee: USD 84 per night (in/out privileges)
- Pet deposit: USD 100 per stay
- Pet fee: USD 100.00 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Room Service
Valet Parking
Dry Cleaning
Services
Dry Cleaning
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Express Check-In/Check-Out
24-Hour Front Desk
Activities
Outdoor Furniture
Terrace
Fitness Center (nearby)
Internet
WiFi
General
Room Service
Restaurant
Non-Smoking Rooms
Breakfast in the Room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Valet Parking
Electric Car charging station
Parking (Limited)
Parking Onsite