Name: Touchstone Hotel - City Center
Address: 480 Geary Street, Theater District, San Francisco, California, United States of America, San Francisco, San Francisco County, US
Price range: $91–$748 per night
Rating: 7.87

What guests think

At Touchstone Hotel - City Center, guests consistently praise the warm, helpful staff and the central, walkable location near Union Square and transit, while also noting the building's age, simple setup, and a value-focused, budget experience over luxury.

Rooms are generally clean but small and dated, with limited in-room amenities (often no AC, fridge, or microwave) and occasional noise from streets or thin walls. Facilities are basic: parking is available nearby but can be costly, and the attached diner draws positive comments and discounts, though hours can be limited on some mornings. A solid pick for travelers prioritizing value and a simple base in the city center.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: nearby parking or valet is available but can be pricey, the elevator is older or slow, and luggage storage is offered. Wi-Fi feedback ranges from secure to slow.

Related guest reviews

6

Tiffany

Mar 2, 2025

·

Stayed 4 nights

It was ok until the last day. My room flooded because of person above me. They did not switch my room. Water dropped from ceiling in bathroom all night. The lady at front desk was quite helpful and friendly.

10

Maaz

May 25, 2025

·

Stayed 3 nights

Staff was courteous and helpful. The room is small but that is expected and it was more than enough for having a place to rest, wash up, keep my things while exploring SF. They also have a back room that's locked to store luggage and even a rental bike I had. There's a diner attached with a discount for hotel guests with pretty decent options. Everything was clean and well kept. I would return in future trips to SF.

8

DIANA

Sep 20, 2024

·

Stayed 2 nights

Good for the cost. Parking was hard to follow, I wish they would let us know how parking works ahead of time.

4

Jose Ney Guerrero

Sep 16, 2023

·

Stayed 5 nights

Slow internet, forget about streaming something, impossible, slowest elevator I’ve ever used, in the room you hear all the noise from other rooms, hot water fails and all the infrastructure is very old. Only good points are staff that is very kind and helpful, the location also is very good. Stayed for a week, btw.

10

MUSTAFA

Jun 24, 2025

·

Stayed 4 nights

The major problem with that hotel is it does not have a lobby.

10

VASANTH KUMAR

Nov 3, 2025

·

Stayed 2 nights

Clean room and staffs are very nice and good secure WiFi.. no load street road noise in the room…

8

Monica

Oct 3, 2025

·

Stayed 2 nights

Ronnie was an excellent help in getting us checked in, providing parking, dining, & local sites info. The female clerk working the morning of our check out was indifferent and not pleasant. Although conveniently located, the cost of the parking garage with ‘valet service’ was ridiculous! They wouldn’t even bring our car to the front of the hotel. I had to leave my 89 y/o mother waiting in the lobby while I retrieved the car. $70 for 2 nights was too much!

10

Victoria

Mar 31, 2023

·

Stayed 3 nights

The Touchstone charges additional fees after you check out and also a $15 fee at the property, so keep that in mind when you book. Parking is expensive and we had to walk around to find a decent place that let us get in and out without additional charge. The rooms are clean and has everything you need - a closet, private restroom, and a nice comfy bed. Everything was very clean and there wasn't a spectacular view but we weren't in the room much anyway. Recommend this place if you're staying a couple of days and want something comfortable and budget-friendly.

6

gary

Oct 30, 2025

·

Stayed 4 nights

Had to park down the street to have a cheaper price. This street had a few homeless people on it throughout the day. The temperatures at night got down to 50⁰ and this hotel only has space heaters.

10

Rachel

Sep 29, 2025

·

Stayed 1 night

Staff was friendly, room was small but clean. Valet parking right around the corner.

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Cleanliness

Many guests report clean rooms and regular housekeeping, though common areas can smell musty and a few mention dust, worn finishes, or isolated pests.

Related guest reviews

4

Hailee

Jun 21, 2023

·

Stayed 1 night

Confused why the reviews are so high for this place as the one night we stayed, the room was not worth more than a 2/10 rating. For one the sheets smelled dirty and had stains and the mattress is old (indented from previous guests). Felt like a place you get bed bugs… Also the common areas are musty and the carpet seems 100 years old. There is parking but it’s $35 down the street where someone parks your car for you and keeps your keeps keys in a gated car park. Just avoid the financial district/tenderloin if you can, people yelling outside all night long.

10

Vanessa

Aug 24, 2025

·

Stayed 2 nights

Very good stay here. Front desk staff was very helpful and friendly. Clean room and bathroom. All around good.

2

Leao

Feb 2, 2025

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Stayed 1 night

There were bugs in the bathroom, the power plugs were not all working, there was no heater/air conditioning, and no waste basket to throw garbage. Overall disappointing

10

Steven

Nov 5, 2024

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Stayed 3 nights

The value for the property and the location is unbeatable. Yes, it’s an older hotel, so as many reviewers have commented, it has a bit of a musty smell in the hallways. The room, however, was clean, quiet and comfortable. Staff is super friendly. If you are looking for great value and a very accessible neighborhood I highly recommend the Touchstone Hotel.

10

John

Sep 29, 2025

·

Stayed 4 nights

Clean hotel, clean room, private bathroom, friendly staff (Juliet is the best!), and affordable. This is not a 5 star hotel, but for those on a budget, I’m not sure you can get much better!!

10

Ben

Jul 18, 2025

·

Stayed 1 night

Excellent stay - clean rooms

10

Sean

Dec 5, 2025

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Stayed 1 night

I had a terrific stay at Touchstone Hotel. The room was spotless, and the staff was courteous. I highly recommend this hotel!

4

Theodoros

May 26, 2025

·

Stayed 4 nights

Affordable hotel near the city center. Room was quite small and furniture looked tired. The hotel common space was old and dirty. Beware that it is located very close to the Tenderloin district and caution is warranted a night.

4

Nichole

Sep 29, 2023

·

Stayed 3 nights

Do not stay here. The walls and floors are dirty and it lacks basic necessities like water glasses or a garbage can. The TV channels are very limited and the bed is extremely uncomfortable. The area is filled with homeless people and you can hear people screaming and loud trucks if you leave the windows open. Overpriced for what it is. There are much nicer areas of the city to stay.

2

jeffrey

Oct 8, 2024

·

Stayed 1 night

It’s a terrible place for staying, dirty, noisy, no AC.

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Rooms

Rooms are small and dated but functional, with variable noise; many lack air conditioning or heating controls (often just a ceiling fan or space heater) and typically no fridge or microwave.

Related guest reviews

6

Jenia

Oct 23, 2023

·

Stayed 1 night

Everything was ok for the price. I expected the shower to be somewhat bigger. One person could hardly fit in the shower. The building is old but still standing. Everything else also old.

6

Gerard

Sep 11, 2025

·

Stayed 4 nights

No A/C. so had to rely on the fan that was around the hotel hallway. and only one elevator overall. There was also no ventilation fan from the bathroom.The workers was very attentive which is great.

4

BITA

Apr 13, 2025

·

Stayed 3 nights

rooms don’t have heaters they give you a portable heater, which is not safe. It was no phone in the room. You have to come downstairs all away from six floor.

8

John

Nov 9, 2025

·

Stayed 1 night

While the hotel was definitely ever bit budget they tell you;)--the staff was really warm and helpful. The key card reader had some issues, but the staff works well and knows the quirks. I just rested my head here a night on my way to up to Portland, and it was all I needed. Warm shower and a bed(even if it wasn't the fluffiest thing in the world), WiFi, and the experience was just fine. Do be aware you hear street noise just outside, but my night actually wasn't bad for that.

4

Laurel

Aug 17, 2025

·

Stayed 3 nights

The furniture and decor of the rooms was outdated, and the surrounding area is noisy and unsafe, especially at night but during the day too. Thankfully, they keep the front door of the hotel locked at all times, and the staff is very nice. However, I had to sleep with noise cancelling headphones on because otherwise I would be woken up at 3am each night by people yelling in the streets, sirens, and loud sounds of vehicles racing up and down the street.

6

Nicholas

Apr 19, 2025

·

Stayed 1 night

You get what you pay for. The room was clean and tidy, but very basic. The only big negative is that you have no control over heating and cooling in the room other than a ceiling fan. With the wide variations of climate in SF, I think this could be a problem at times. During my one-night stay, it was not.

8

Anil

May 28, 2025

·

Stayed 4 nights

They should keep a Common Microwave in every floor as there is no Microwave or Fridge in rooms.

6

gary

Oct 30, 2025

·

Stayed 4 nights

Had to park down the street to have a cheaper price. This street had a few homeless people on it throughout the day. The temperatures at night got down to 50⁰ and this hotel only has space heaters.

8

Edward

Oct 11, 2024

·

Stayed 1 night

Very nice clean room. The hotel had no cable channels. Bathroom nice. A refrigerator and microwave would be a plus.

8

Joan

Mar 12, 2025

·

Stayed 5 nights

Good centrally located hotel 2 blocks from transit and street cars. No frills (microwave, fridge in room)but clean and comfortable and couldn't beat the price!

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Service

Service is a standout, with many mentions of friendly, attentive front-desk staff; a few guests experienced inconsistent interactions or check-in concerns.

Related guest reviews

10

Alexandra

Jul 21, 2025

·

Stayed 2 nights

loved it! staff was so incredible, very quaint!

10

Ahad

Apr 27, 2025

·

Stayed 6 nights

Very friendly staff, especially lady at front desk during day shift!

10

Ronald

Aug 19, 2024

·

Stayed 4 nights

Front desk was unattended at times. That said; we didn’t have a long wait for anything.

10

Ethan

Sep 2, 2025

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Stayed 5 nights

very nice lady at the front, said hi to me by my first name every morning and made sure i was safe when getting into my uber.

10

Kelley

May 5, 2025

·

Stayed 2 nights

Staff was extremely helpful and made the trip as comfortable as possible

8

Monica

Oct 3, 2025

·

Stayed 2 nights

Ronnie was an excellent help in getting us checked in, providing parking, dining, & local sites info. The female clerk working the morning of our check out was indifferent and not pleasant. Although conveniently located, the cost of the parking garage with ‘valet service’ was ridiculous! They wouldn’t even bring our car to the front of the hotel. I had to leave my 89 y/o mother waiting in the lobby while I retrieved the car. $70 for 2 nights was too much!

10

John

Sep 29, 2025

·

Stayed 4 nights

Clean hotel, clean room, private bathroom, friendly staff (Juliet is the best!), and affordable. This is not a 5 star hotel, but for those on a budget, I’m not sure you can get much better!!

10

Gary

Aug 6, 2025

·

Stayed 4 nights

I stayed for 4 nights and it was wonderful from start to finish. Big shoutout to Juliet at the front desk, she is amazing !

6

shermona

Oct 6, 2025

·

Stayed 1 night

if you are a FEMALE SOLO TRAVELER, DO NOT STAY HERE. The owner, who is also female ANNOUNCED my room number OUT LOUD at the front desk. out of all my travels, i have NEVER had any desk attendant shout out my room number. Although there was only 1 other male customer at the counter, it shows how careless she was. BEING SAFE means alot to me and it should to you as well.

10

Jolaney

Sep 15, 2024

·

Stayed 4 nights

Great customer service. Especially Martina , from the front desk. Very helpful and so was the full staff

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AI-generated summary based on recent guest reviews

Location

Very central and walkable near Union Square and transit, but the immediate area can feel rough with visible homelessness and occasional late-night noise.

Related guest reviews

8

Jason

Feb 15, 2025

·

Stayed 4 nights

Great spot for a solo traveler spending a few nights in the city. Great location with a lot within walking distance

10

Walter

Feb 25, 2025

·

Stayed 1 night

The hotel is very nice for the amount paid. It was clean, the staff was helpful, and everything worked. So completely recommend the hotel if you want a budget option near Union Square. That said, you should know that Union square has become a dirty part of town. I saw feces all over the streets and lots of stores have closed.

8

Danielle

Jun 4, 2025

·

Stayed 1 night

Super convenient for all entertainment and shopping and the bart perfect location. I will definitely stay there again.

8

Rimvydas

Sep 28, 2025

·

Stayed 1 night

It was a clean room in a central location of SF.

10

Giovanny

Sep 30, 2025

·

Stayed 4 nights

Good location

10

Josephine

Aug 16, 2025

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Stayed 4 nights

Really great for the price and has all the bare necessities we needed, was pretty worried about the noise and how small the room might be based on the reviews, but it was fine and not as crazy small as expected (for the 2 bedroom room). Room was cleaned each day which helped a lot as well, and it was not too loud at night. It is right down the street from union square, close to Powell station which was really convenient. There were a lot of homeless people in front but that may be expected. There's no fridge in the room but they still let us use the fridge in the downstairs restaurant and staff were so kind and helpful.

8

Anthony

Jul 1, 2023

·

Stayed 3 nights

Nice, simple Hotel centrally located in downtown San francisco. The area was noisy and and the homeless problem was a big detractor, but that's not the hotel's fault.

4

Theodoros

May 26, 2025

·

Stayed 4 nights

Affordable hotel near the city center. Room was quite small and furniture looked tired. The hotel common space was old and dirty. Beware that it is located very close to the Tenderloin district and caution is warranted a night.

8

Paul

Sep 5, 2023

·

Stayed 3 nights

Nice staff. Decent (if small) rooms. Area is central but a little rough. Good value for money.

10

George

Jun 12, 2025

·

Stayed 2 nights

Convenient walking distance from Union Square and Muni.

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AI-generated summary based on recent guest reviews

Dining

The attached diner earns frequent praise and offers guest discounts on breakfast, though hours can be limited on some mornings and breakfast is not included.

Related guest reviews

10

Maaz

May 25, 2025

·

Stayed 3 nights

Staff was courteous and helpful. The room is small but that is expected and it was more than enough for having a place to rest, wash up, keep my things while exploring SF. They also have a back room that's locked to store luggage and even a rental bike I had. There's a diner attached with a discount for hotel guests with pretty decent options. Everything was clean and well kept. I would return in future trips to SF.

10

Lena

Dec 9, 2024

·

Stayed 1 night

We felt very welcome and taken care off (we were allowed to check-in early). Everybody is so friendly. We liked the location. No car needed, we walked to the famous spots we had on our list and took public transport (a bus station is nearby). Our room was basic and clean.The attached retro Diner was a plus. Coffee maker was available on request. Great value.

10

Jasmine

Oct 9, 2024

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Stayed 1 night

Gorgeous place! So beautiful and charming! The staff was so accommodating, and the breakfast was exceptional! would highly recommend!

10

Omer

Sep 30, 2024

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Stayed 3 nights

The location of the hotel is awesome! You can walk anywhere! The staff is so friendly, and the breakfast was my favorite!

8

Mark

Nov 23, 2024

·

Stayed 7 nights

A boutique hotel with a deli attached. Juliet is wonderfully helpful.

10

William

Mar 16, 2025

·

Stayed 2 nights

Great for the value and amazing staff, especially Julieta! The diner was nice too!

10

Isabel

Nov 18, 2024

·

Stayed 1 night

Staff is awesome and very helpful. Dinner adjacent has very good breakfast. Older property and very firm and small bed. Room was clean. Overall good choice for the price.

6

Ji-seong

Aug 9, 2025

·

Stayed 2 nights

Clean but very minimal without AC. Trashcan is only in the bathroom. It says breakfast is offered on Expedia but it’s not; they only give you a 15% off coupon. Key card is very susceptible to malfunctioning (by even a short contact with your phone), which I don’t understand. I understand because the price is cheap but they should’ve been honest about the breakfast, because that was the reason I picked this place.

6

Gale

Nov 13, 2023

·

Stayed 3 nights

Short walk to the convention center. Nice staff. Restaurant connected to the restaurant not open for breakfast two of the three mornings of the conference. No cups for water in room. TV did not work until corrected the next day. The bed was hard (Not "comfy"). Sufficient for what was needed, but overall not a place I would recommend.

10

Brett

Jul 7, 2025

·

Stayed 2 nights

Rooms were fine for short trip where you are very busy, had everything you needed, as well as clean and comfortable. The Filipino lady (sorry I cannot place her name at the moment) was spectacular! Kind and the definition of hospitable. Miss her already and her warm smile and conversation. Breakfast (David's) was amazing. Just a normal; eggs, hash browns, bacon & sausage, toast - guy here though. Went there twice with the 15% discount for staying with Touchstone.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$128
February	$91
March	$110
April	$86
May	$94
June	$145
July	$88
August	$95
September	$108
October	$122
November	$80
December	$78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2	3
4 $104	5	6 $138	7	8	9	10
11	12	13	14	15	16 $116	17 $103
18 $96	19 $92	20 $93	21 $95	22 $93	23 $95	24 $93
25 $94	26 $109	27 $93	28 $98	29 $91	30 $96	31 $108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $459	15 $748	16 $665	17 $190	18 $104	19 $138
20 $113	21 $96	22 $114	23 $125	24 $118	25	26
27	28 $97	29	30 $118

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Economy Room (Petite Double Room)

Standard Room, 1 Queen Bed

Compact Solo Room

Standard Twin Room, 2 Twin Beds

Double Room, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Touchstone Hotel - City Center

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Prices for upcoming dates