Name: Holiday Inn Express Glenwood Springs Aspen Area by IHG
Address: 501 West First Street, Downtown, Glenwood Springs, Colorado, United States of America, Glenwood Springs, Garfield County, US
Price range: $121–$360 per night
Rating: 8.25

What guests think

Across recent reviews, Holiday Inn Express Glenwood Springs Aspen Area by IHG earns praise for friendly staff, clean rooms, and a convenient location near the gondola and hot springs, while recurring critiques focus on building upkeep and noise.

Many guests enjoyed the complimentary breakfast and comfortable beds. Others noted facility issues such as occasional pool or hot tub closures, debris around the outdoor area, and seasonal insect activity, and some felt the rate was high for the value. Overall, expect a convenient base near Glenwood attractions, but be prepared for variability in condition and quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and hot tub are mentioned often, but several reviews note closures, debris, or poor maintenance; some guests were offered use of a nearby sister hotel’s pool. Parking can be tight, and a few reported an out-of-service elevator or limited laundry.

Related guest reviews

10

Ila

Sep 28, 2025

·

Stayed 2 nights

Hotel is very clean (both our room and the common areas), and the staff were all very kind and accommodating. Free breakfast had nice savory & sweet options. Outdoor pool and hot tub were clean. Parking lot is well lit, however finding a spot can be tricky if you return late in the evening during peak tourist times. Location is within close walking distance of Glenwood Caverns and Iron Mountain Hot Springs. This is our second stay at this hotel, and we'll certainly be back!

6

Angie

Jun 28, 2025

·

Stayed 2 nights

We wanted close proximity to Glenwood Caverns Adveture Park, a pool and continental breakfast. The pool was closed while they painted outside. They did offer the sister hotel pool within walking distance. During daylight hours, there was constant power tool usage as they cleaned and painted the exterior. The breakfast was excellent and the staff were extremely accommodating. The proximity to the park was excellent.

8

Elva

Jun 16, 2024

·

Stayed 2 nights

The pool was dirty. The patio chairs and tables were very dirty as well. One of the table legs was broken and wobbly and caused my husband to scrape his leg as we were sitting there. The pool area is unclean and unkept. There is one washer and one dryer in the hotel for customers to use. But there isn't a machine to get quarters. That is inconvenient for guests.

8

Jon Paul

Oct 27, 2024

·

Stayed 1 night

I liked the fact that it was close to the Hot Springs but really didn't appreciate that the was no parking available. For some reason they had motorcycles parked in the handicap area.

10

Kristina

Jun 22, 2025

·

Stayed 1 night

Just a quick one night stay. Pool was down for a painting but offered to go to Holiday Inn next door. Clean. Breakfast good. Front desk phenomenal.

2

Sergio M

Aug 11, 2025

·

Stayed 3 nights

Pool was dirty, hot tub was dirty, the entire 3rd floor was being remodeled and was dirty. The room carpet had stains and we never got housekeeping service for the 3 nights. Not worth the price to stay here.

6

Tom

Jun 12, 2024

·

Stayed 2 nights

Convenient location but pool and hot tub were full of debris, bugs, etc and the hot tub smelled like dirty socks.

2

Amy

Jul 21, 2024

·

Stayed 1 night

The elevator was broken. I offered to stay in the third floor without any compensation. That would have been nice. And, when I opened my room there was a bug exterminator who wasn’t quite finished. It was just a minute or so before I could enter the room. I left for about an hour and the window sill and air unit was littered with bugs. In May, I paid about half of what I paid this time to stay at this hotel this time. I am incredibly frustrated that my money went toward such a disgusting stay.

2

Ricardo

Jun 29, 2025

·

Stayed 1 night

Are room has wet paint in walls And pool wasn’t available no water on it

6

SHANNON

Jun 20, 2024

·

We had spent the day horseback riding and just wanted a cool dip in the pool. But the pool was full of bugs and leaves. I asked the front desk attendant and she just said it gets cleaned in the morning, and nothing could be done. Very disappointing.

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Cleanliness

Many guests found rooms and common areas clean, but multiple reviews cite bathroom damage, lingering hairs, stained carpets, dirty windows, and seasonal insect issues, with occasional lapses in housekeeping.

Related guest reviews

10

Ila

Sep 28, 2025

·

Stayed 2 nights

Hotel is very clean (both our room and the common areas), and the staff were all very kind and accommodating. Free breakfast had nice savory & sweet options. Outdoor pool and hot tub were clean. Parking lot is well lit, however finding a spot can be tricky if you return late in the evening during peak tourist times. Location is within close walking distance of Glenwood Caverns and Iron Mountain Hot Springs. This is our second stay at this hotel, and we'll certainly be back!

10

Keith

Sep 29, 2025

·

Stayed 1 night

Quick in & out. Staff were friendly and professional. Clean hotel with a good breakfast.

8

John

May 1, 2025

·

Stayed 1 night

Our room was very clean and it was a great location for us.

10

Jake

May 23, 2025

·

Stayed 1 night

Clean. Quiet. Friendly staff.

8

Constance

Jul 9, 2024

·

Stayed 1 night

They have a bug infestation - small black bugs were present. Though I talked with them on the phone they did not bother to inform me of this until I read the sign at the front desk. Apparently they were harmless and not biting bugs but they have not managed them despite reporting that they have tried to mitigate them with pest management both inside and outside.

2

Sergio M

Aug 11, 2025

·

Stayed 3 nights

Pool was dirty, hot tub was dirty, the entire 3rd floor was being remodeled and was dirty. The room carpet had stains and we never got housekeeping service for the 3 nights. Not worth the price to stay here.

6

Timothy

Jun 3, 2024

·

Stayed 1 night

Room looked great at first. 1/3 of the lights did not work. Shower rod was broken so shower curtain would not stay closed, causing water to leak everywhere unless you hold the curtain. Must have mold in the walls, left with sinus infection, cough and sore throat after 1 night. Shower handle did not work well, was loose, so either burning hot, or cold. On the plus side, the breakfast was good as was the location. They also allowed me to check in 30 minutes early. Let them know of the issues at check out.

4

Terry

Apr 25, 2024

·

Stayed 1 night

Hair on bathroom floor. Lock on bathroom door did not function.HVAC unit made LOUD noise. Door to the room would not lock or latch without pushing with great force. Mattresses seemed to be old, uncomfortable.

6

Susan

Aug 13, 2025

·

Stayed 1 night

Insects around windows & in light fixtures— had to ask for towels because full sets were not placed in the room

4

Stephanie

Mar 27, 2025

·

Upon arrival, the manager was very friendly and helpful. We had hoped the pool would be open and he told us how to use a neighboring hotel. The room itself was in terrible condition. The bathroom floor had broken tiles. The wall was bubbling off the walls, and the trim work was missing in places. In the restaurant for breakfast, the pancake machine was broken, the juice machine was broken, and the selection in the refrigerator was minimal. For example, there was no yogurt. We chose this hotel because it’s a name we know and expected more. Expedia also showed a high rating and reviews were good. We won’t return! It was not anywhere near the cheapest in the area, but this hotel needs a major upgrade!

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Rooms

Beds are generally comfortable and some suites are spacious, but several guests report thin walls and highway noise, loud A/C, uncomfortable sofa beds, and dated or clunky in-room tech.

Related guest reviews

10

Teresa

Apr 30, 2025

·

Stayed 1 night

Walkable to Glenwood Caverns, Iron Mountain and the historic Hot Springs Pool. Our room had highway traffic noise and we were right next to an exterior door, but once we got past the 10pm push it was very quiet

10

Kevin

Jul 26, 2025

·

Stayed 2 nights

Suite was perfect for our party - plenty of space Staff excellent and close to the gondola to get to the theme park and caves

6

Abril

Apr 18, 2024

·

Stayed 2 nights

I got a room that sleeps five. 2 queen beds and a sofa bed. The sofa bed was TERRIBLE. The mattress was thin and caved in and all you sleep on is metal. If hotels are going to advertise that their rooms accommodate 5 then they need to have better bedding for the 5th person.

4

Stacey

Mar 22, 2025

·

Stayed 2 nights

The people that were right above us were so loud we could not get a good nights sleep, stomping, running and/ or walking at all hours but really bad we we tried to go to bed and early in the morning.9 pm to after midnight .Rude hotel guest or there is something thing wrong with the sound barrier between the rooms. We did call the desk to report. It did calm down for about 14 minutes but started right back up.

4

Desi

Sep 29, 2024

·

Stayed 1 night

AC in room was noisy and lighting in the room is terrible. It made the room look really cheap and unpleasant to stay in.

10

Kjerstin

Aug 23, 2025

·

Stayed 1 night

Fantastic hotel. Breakfast was great, location was great, bed was super comfortable, and hotel is clean. The outdoor area by the side entry doors could be better maintained. Felt safe, and quiet area. Would definitely stay again.

2

Wm.

Sep 19, 2024

·

Stayed 1 night

IMG wifi will not work on older Macintosh computers (mine is 2018), IMG help line advised me to call front desk. Front desk was unhelpful, kept me on hold for > 5 minutes and when I walked down they were in the office and had forgotten that I was on hold. Then the front desk person knew nothing about how to fix this, had no number or solution for this issue, although there are multiple online complaints about this same problem. Really annoying because I was on a business trip and needed to do work. Also, front desk staff would not print a receipt because I booked through a third party, when I have done that same thing at multiple other hotels who were willing to print the receipt, and a co-worker of mine with a different front desk staff member in the exact same situation got her receipt printed.

10

Sharon

Jun 14, 2025

·

Stayed 3 nights

Older building, but you wouldn’t know it. Everything has been updated with smart design. Loved the built in suit case stands, bed was comfy, and breakfast wasn’t stale. Only minor downside was the highway noise did filter in through the window pane (might be the original).

4

Terry

Apr 25, 2024

·

Stayed 1 night

Hair on bathroom floor. Lock on bathroom door did not function.HVAC unit made LOUD noise. Door to the room would not lock or latch without pushing with great force. Mattresses seemed to be old, uncomfortable.

8

Cortland

Feb 3, 2025

·

Stayed 1 night

This was a good hotel to stay in during my one-night stay in Glenwood Springs. The staff here is friendly, and the breakfast was great for a hotel buffet breakfast. Our room was plenty comfortable and clean. While the hotel feels modern, clean, and comfortable, it lacks in some areas of comfort and modernity. The ceilings feel very poorly insulated, making it very easy to hear the footsteps of people in rooms above you. My wife and I were awakened to the stomping of boots, back and forth, in the room above us for nearly an hour, at around 5:30am. My friends in different rooms shared similar experiences. Additionally, the TV in our room was a bit clunky to use, with a guide that didn’t reflect current channels or shows running, and no modern streaming service access, though this wasn’t a big issue. Overall, it was a nice and comfortable stay, but noise from other guests made it hard to get a good night’s rest.

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Service

Staff are frequently described as friendly, helpful, and responsive, with occasional above-and-beyond gestures. However, several guests report rude or unhelpful interactions, check-in or reservation issues, and poor resolution of problems.

Related guest reviews

4

Christina

Jul 25, 2023

·

Stayed 2 nights

The staff was incredibly rude every time we had any encounter with them. I even got a call while at dinner accusing us that our dog was barking too much in the room… we didn’t even have a dog. She was adamant that it was ours so I told her to go to our rooms to check (we booked two rooms for the weekend). We never received any apology whatsoever- very accusatory. The side door from the outside (side parking lot) was never locked and even had a sign stating it was locked 24hours a day and to use the room key for access. Not a secure building at all. My son and his friend got yelled at by throwing a nerf pool football in the parking lot (away from vehicles mind you). They weren’t just rude to us it was all guests who entered the hotel.

6

Amy

Aug 3, 2024

·

Stayed 2 nights

Check in was a mess - we had multiple rooms and ended up all getting keys for the same room. When we were moved the second room smelled like smoke. We were not told at check in that housekeeping was only available for a one hour time frame but were told that when we asked why our room hadn't been cleaned after we left for the day around 12pm.

10

Keith

Sep 29, 2025

·

Stayed 1 night

Quick in & out. Staff were friendly and professional. Clean hotel with a good breakfast.

2

Yupeng

Feb 20, 2024

·

Stayed 6 nights

I used one of the lobby restrooms around noon. Later at night, the front desk lady accused me for smoking in the restroom. I told her I don't smoke, and the smoking smell was there already when I entered there. Then several days later at checkout, I noticed a smoking charge of $150 was sneaked in my bill without any notification. We had to waste 30 min to try to resolve the issue, and our flight was almost missed. Now after I called the manager, the issue is still not resolved. Not sure how much more time will be wasted. What a great way to treat a costumer.

8

Rachel

Jan 16, 2025

·

Stayed 2 nights

Easy check in and check out. Staff was friendly and helped with whatever we needed. Rooms were clean and comfortable. Had great tea options in the lobby.

10

Donovan

Feb 13, 2024

·

Stayed 1 night

Great all around. Easy check in, attentive staff, all around great experience

2

Wm.

Sep 19, 2024

·

Stayed 1 night

IMG wifi will not work on older Macintosh computers (mine is 2018), IMG help line advised me to call front desk. Front desk was unhelpful, kept me on hold for > 5 minutes and when I walked down they were in the office and had forgotten that I was on hold. Then the front desk person knew nothing about how to fix this, had no number or solution for this issue, although there are multiple online complaints about this same problem. Really annoying because I was on a business trip and needed to do work. Also, front desk staff would not print a receipt because I booked through a third party, when I have done that same thing at multiple other hotels who were willing to print the receipt, and a co-worker of mine with a different front desk staff member in the exact same situation got her receipt printed.

10

Jennifer

Oct 24, 2024

·

Stayed 3 nights

This will always be the hotel I stay in when visiting Glenwood Springs! Hotel staff was incredibly helpful, friendly and very professional! Housekeeping personnel were friendly and did a fantastic job cleaning and keeping our stocked with essentials. Breakfast was good! ⭐️⭐️⭐️⭐️⭐️

4

John

Jul 24, 2025

·

Stayed 2 nights

Checked in at 10 pm and was not notified in advance that they were having an Elm Fly invasion. We were told we could get a refund, but where were we going to go at 10pm, Saturday night??? Upon check out, no compensation or credit given and manager was rude and unaccomodating. Reluctanctly she offered a $40 credit, but in the end was unable to get that processed. I like the location and the beds, but because of the manager we will not stay there again.

10

Jamie

Mar 13, 2025

·

Stayed 2 nights

The staff were fantastic! Above and beyond accommodated us. They even set up my mom’s birthday decorations in the room and made a card. I was overwhelmed by their customer service and kindness.

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Location

Widely praised for walkable access to the gondola, Iron Mountain Hot Springs, and nearby attractions, with easy highway access. A few note highway noise and that walking to downtown can involve busy roads.

Related guest reviews

10

Teresa

Apr 30, 2025

·

Stayed 1 night

Walkable to Glenwood Caverns, Iron Mountain and the historic Hot Springs Pool. Our room had highway traffic noise and we were right next to an exterior door, but once we got past the 10pm push it was very quiet

10

Satoko

Dec 29, 2023

·

Stayed 2 nights

Great location. The hotel was very quiet and clean. Definitely recommend!

10

Katherine

Sep 28, 2023

·

Stayed 1 night

Great location

10

Ila

Sep 28, 2025

·

Stayed 2 nights

Hotel is very clean (both our room and the common areas), and the staff were all very kind and accommodating. Free breakfast had nice savory & sweet options. Outdoor pool and hot tub were clean. Parking lot is well lit, however finding a spot can be tricky if you return late in the evening during peak tourist times. Location is within close walking distance of Glenwood Caverns and Iron Mountain Hot Springs. This is our second stay at this hotel, and we'll certainly be back!

6

Christine

Aug 2, 2025

·

Stayed 3 nights

Great location to downtown and hot sprongs.

8

Paige

May 18, 2025

·

Stayed 1 night

We stayed here for the night after a day at the got springs and it was great. Good location to hot springs and downtown area - could walk if you wanted to. Friendly staff and clean room.

8

Mallory

Aug 22, 2024

·

Stayed 1 night

It's quiet. It's not walkable into town without walking down the main highway/street that has limited sidewalks. Parking lot on site is big.

10

Bruce

Sep 23, 2025

·

Stayed 1 night

Great location! Ignore Google maps - it's only ~5 minutes from Iron Mountain if you scramble up the slope from the Holiday Inn parking lot (they should put in a proper path/steps), walk across the bridge, and walk through the Iron Mountain parking area. If you don't want to scramble up the slope, it's another ~3 minutes to walk to the road properly (i.e., ~8 min walk)

8

Karen

Oct 5, 2025

·

Stayed 1 night

Friendly staff, good location.

10

Elizabeth

Aug 3, 2025

·

Stayed 2 nights

Friendly staff. Clean rooms and a fun pool. Easy walking distance to shops, restaurants, and amusement park. Would recommend for family's.

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Dining

Breakfast is often praised for variety and taste, but several reviews report items running out, limited seating, or subpar quality on some days.

Related guest reviews

10

Jennifer

Sep 13, 2023

·

Stayed 2 nights

Front desk staff is very friendly. We asked for an extra blanket, and were promptly brought a couple of them. Breakfast was excellent. Cinamon rolls each morning were awesome. Bacon and egg omelet one day, pork sausage and scrambled eggs next day. Biscuits and gravy, along with wide variety of cold options were available all times. Our only complaint was the sleeper sofa. A past guest had ruined it, and it needs to be replaced. Hopefully, hotel replaces it quickly. Beds and pillows are very comfortable, and we slept very well.

10

Ila

Sep 28, 2025

·

Stayed 2 nights

Hotel is very clean (both our room and the common areas), and the staff were all very kind and accommodating. Free breakfast had nice savory & sweet options. Outdoor pool and hot tub were clean. Parking lot is well lit, however finding a spot can be tricky if you return late in the evening during peak tourist times. Location is within close walking distance of Glenwood Caverns and Iron Mountain Hot Springs. This is our second stay at this hotel, and we'll certainly be back!

10

Kjerstin

Aug 23, 2025

·

Stayed 1 night

Fantastic hotel. Breakfast was great, location was great, bed was super comfortable, and hotel is clean. The outdoor area by the side entry doors could be better maintained. Felt safe, and quiet area. Would definitely stay again.

10

Keith

Sep 29, 2025

·

Stayed 1 night

Quick in & out. Staff were friendly and professional. Clean hotel with a good breakfast.

6

Saimir

Jan 6, 2025

·

Stayed 3 nights

Very poor breakfast and no room to eat

6

C

Apr 8, 2025

·

Stayed 1 night

Older facility, rooms are neat and clean, beds are comfortable. Breakfast area is cramped and was not fully stocked (the typically excellent breakfast is why we try to stay atHoliday Inn Express whenever traveling). Will continue to stay at Holiday Inn Express when traveling, just not this one.

6

DeLacy

Mar 9, 2025

·

Stayed 1 night

This is a disappointing holiday inn express. I expect much more from this brand. As someone qho specializes in luxury hotels, I will say that this location is the only reason this hotel can charge what they do. It isnt vwry clean. The furniture is shoddy. You cant do anything about how small the rooms are, so invest in the rooms. The breakfast was poorly executed. I don't recommend this hotel. Stay at the other properties next door.

6

Vicki

Aug 6, 2024

·

Stayed 2 nights

I hate to say but their breakfast buffet was horrible. A lot of things were empty and I asked and they said they don’t have anything to put out. Beds were hard as a rock. And shower curtain in tub was too small so it flooded the bathroom floor.

8

Rick

Jun 4, 2024

·

Stayed 1 night

Compared to other hotels on our trip, price seemed outrageous for the value of what we experienced. Hotel is adequate but nothing special. Clean room, but bed was only ok. Breakfast was poorly run, and with another hour to serve, they were out of quite a few items! Not close enough to walk to town

4

Stephanie

Mar 27, 2025

·

Upon arrival, the manager was very friendly and helpful. We had hoped the pool would be open and he told us how to use a neighboring hotel. The room itself was in terrible condition. The bathroom floor had broken tiles. The wall was bubbling off the walls, and the trim work was missing in places. In the restaurant for breakfast, the pancake machine was broken, the juice machine was broken, and the selection in the refrigerator was minimal. For example, there was no yogurt. We chose this hotel because it’s a name we know and expected more. Expedia also showed a high rating and reviews were good. We won’t return! It was not anywhere near the cheapest in the area, but this hotel needs a major upgrade!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$142
February	$142
March	$146
April	$122
May	$154
June	$193
July	$209
August	$234
September	$216
October	$183
November	$136
December	$153

Su	Mo	Tu	We	Th	Fr	Sa
				1 $150	2 $164	3
4 $121	5 $128	6	7 $132	8 $135	9 $178	10
11 $135	12 $139	13 $164	14 $164	15 $139	16 $196	17
18 $121	19 $125	20 $197	21 $125	22 $132	23 $207	24 $286
25 $121	26 $125	27 $125	28 $125	29 $121	30 $167	31 $203

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $132	17 $132	18 $232	19
20 $130	21 $131	22	23 $135	24 $135	25 $360	26 $250
27 $134	28 $132	29	30 $132

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room

Standard Room, Multiple Beds

Suite, 2 Bedrooms

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Glenwood Springs Aspen Area by IHG

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Prices for upcoming dates