Name: Heritage Hotel, Golf & Conference Center
Address: 522 Heritage Road, Southbury, Connecticut, United States of America, Southbury, Connecticut, US
Price range: US$124–US$252 per night
Rating: 8.38

What guests think

Across reviews, Heritage Hotel, Golf, Spa & Conference Center is praised for extensive pool and gym amenities, well-kept grounds, and friendly staff, while critiques note dated rooms, maintenance issues, and crowding or early closures at the pools.

Cleanliness feedback is mixed, with many clean rooms but recurring reports of musty hallways and occasional housekeeping lapses. The setting is quiet and scenic with walking areas, and the property is convenient to town and local restaurants. Overall, it suits travelers seeking amenities-focused, family-friendly lodging in a scenic setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the indoor and outdoor pools, hot tub, large gym, sauna and steam room, plus scenic grounds and trails. Common drawbacks include periodic closures or maintenance, early or limited hours, strong chlorine odor, crowding with kids/outside members, and occasionally tight parking.

Related guest reviews

2

Jamie

17 Jun 2025

·

Stayed 1 night

Soon as we checked in the halls smelled. Then we got to our room and it was horrible the strong smell. Stopped her because we have children that wanted the pool and online the pool shows it closes at 9:45 while the pool closes at 8. Stay away!!

6

Sean

5 Jul 2025

·

Stayed 4 nights

This hotel needs to be renovated now. The A/C was loud and having difficulty working. The room phone didn’t work and the beds aren’t comfortable. There are a lot of outside people at the pool and gym. They have outside memberships. The food is good at the Tavern but the decor is dingy.

8

Cynthia

24 Feb 2024

·

Stayed 3 nights

Everything great except indoor pool clorine smell

10

Luz

24 Jun 2025

·

Stayed 1 night

Always a good stay. Been coming to this hotel with the family for at least a decade and I also worked here in my young adult life. The staff is always pleasant, the place is always clean. The pool was a little overcrowded for once and we were given wrist bands for the first time ever. There was a staff member checking we had them on yet 75% of the people there did not have them which I thought was odd. We did not get too enjoy the pool as much as we would have wanted, it’s a great pool but there were like 30 kids being kids aside from all the adults. Besides that no complaints whatsoever we will continue to visit and hopefully come back soon and get to enjoy the pool.

10

Tom

20 May 2023

·

Stayed 1 night

Great place with lots to do . . . at least for me. The only gripe is that the heat didn’t work overnight in my room and broken phone in 294, so I doubled the blankets/walked to front desk. The 9-hole golf course is your typical city course, but didn’t play the 18-hole course. The lap salt-water pool was good, but could be better if heated as advertised. Great gym. The best functional (men’s) sauna I’ve experienced in the tri-state area. The steam room was being renovated. Nice restaurant/bar w/half off wine/beer on Wed/Thu. Love to go back for FULL facilities—steam room, outdoor pool, 18-hole course!

8

Barbara

19 Jul 2025

·

Stayed 2 nights

I had planned to spend time at the pool, but it was mobbed; there were lots of kids; there weren't any lounges available. It was difficult to find a parking spot. BUT - I would stay there again and recommend it to others.

2

Nicole

21 Feb 2024

·

Stayed 1 night

Had most of the amenities closed - which was the only reason we stayed there.

6

Rachel

8 Apr 2023

·

Stayed 1 night

We went for the indoor pool, however half the pool is block for a swim lane and then at one point all the kids were kicked out for an aerobics class. Just wish I had known this would be the case before booking.

10

Amy

23 Sept 2025

·

Stayed 1 night

The front desk people were super friendly and helpful. The pool was lovely as were the sauna and steam room!

4

Steven

1 Jan 2024

·

Stayed 1 night

I Specifically called to ask if they had a hot tub which was main reason we wanted to book here. They said they did so we booked well once we arrived there was a sign that hot tub was broken so I asked if hot tub broke today and they said no it’s been down for about a week really why were we not told that when we called to ask yesterday. They cancelled on are request no issues there they were nice at the front desk no complaints there. I understand things break but feel like they may have left that out when we called to ask so we would still book with them.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many describe clean rooms and well-kept grounds, but feedback is inconsistent. Recurring issues include musty hallways and carpets, occasional stained linens or hair in bathrooms, and some pool-area cleanliness lapses.

Related guest reviews

8

Sheila P

22 May 2023

·

Stayed 1 night

sheets had permanent stains.

10

kelsey

15 Jun 2025

·

Stayed 2 nights

Very clean, friendly, nice

6

Marie-Claude

10 Apr 2023

·

Stayed 2 nights

The bath tub had this huge clump of black hair in it and clearly had not been cleaned. It claimed it was a king size bed but it was smaller than that. The pool was dirty and you couldn’t see the bottom, it was also much colder than expected. I needed a spoon and was sent to go ask the Tavern and it seemed like an inconvenience to even ask the front desk. It was our first stay and our last there.

6

Sarah

29 Dec 2024

·

Stayed 1 night

could be a really nice property but the rugs and fixtures are dated and a little dirty looking. staff is very nice but they were understaffed at check in and breakfast, granted it was xmas.

10

renee

10 Mar 2025

·

Stayed 1 night

Just the bathroom tub and toilet when we arrived had someone hair everywhere and I had to disinfected it my self

8

Jessica

18 Mar 2024

·

Stayed 1 night

The room was comfortable. We did not eat at the hotel so I can't report on that. The only thing that I wasntyhappy with was the floors in the pool area needs to be cleaned- I noticed debris on the floor and it gave me the ick.

8

Samantha

2 May 2025

·

Stayed 1 night

I love this property and the staff is amazing. Truly. Everyone is nice and welcoming and accommodating. But this is my second stay that I've been less than thrilled with the condition of the room in terms of cleanliness. The first time (a few years back) I was out in a room where I don't think they remade both beds since there was a good amount of hair in one of the doubles. This time nothing was glaringly wrong, it just didn't "feel" clean. I didn't complain or anything, I didn't want to be a bother. But I feel like it's just not as special as it used to be to me. Again, the staff is amazing on property and in the restaurant, so kind!

10

William

20 Apr 2025

·

Stayed 5 nights

Great location. Indoor pool and gym . Terrific cleaning service. Property condition is a little worn but overall a great place to stay.

8

Ali P

2 Jun 2025

·

Stayed 1 night

Carpet could be cleaner. The hallway were musty. Resort Fee of $12 Buffet Breakfast was a 2 out of 5 and cost $40 Overall a 3 out of 5

2

Kate

18 Aug 2025

·

Stayed 2 nights

Absolutely horrible. Mold in hallways. The rims were disgusting: the carpets disgusting..

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but dated, with worn furniture and fixtures and intermittent maintenance issues (noisy or weak A/C, sticky doors, plumbing or lighting problems). Noise from hallways or adjacent rooms is reported, and some rooms feel small or lack microwaves.

Related guest reviews

6

Sean

5 Jul 2025

·

Stayed 4 nights

This hotel needs to be renovated now. The A/C was loud and having difficulty working. The room phone didn’t work and the beds aren’t comfortable. There are a lot of outside people at the pool and gym. They have outside memberships. The food is good at the Tavern but the decor is dingy.

6

Mildred

28 Mar 2025

·

Stayed 3 nights

I enjoyed my visit but the place needs to update the place. The furniture was so old and cracked. The rug was awful and so needs to be changed or cleaned. There was no microwave or a chair to sit.

4

James

1 Oct 2024

·

Stayed 1 night

The nicest hotel room I’ve ever stayed in. Constant banging all night long I couldn’t tell it was coming from. The floors are wooden, so everybody who walked outside my door were above me. I could hear their footsteps all night long. The air conditioner was as loud as a semi trailer in my room. Terrible experience.

8

Sheila Beth

14 Apr 2025

·

Stayed 1 night

The staff was welcoming and efficient. The room was very comfortable. However, the walls are thin..could hear people in next room talking and making noise. The doors slam, as well. Very busy, lively hotel. I would stay again.

8

Nanichy

7 Apr 2025

·

Stayed 1 night

the hotel amenities are great like the bar and the pool and hot tub (LOVED the hot tub), but the hotel is very outdated and the floors in our room were very squeaky. the lay out is a little confusing but it has very beautiful scenery and the center courtyard was amazing. if it had a bit of a facelift it would make it much better. there’s also no more than 3 cameras that we spotted and that made feel a little uncomfortable being a woman and the things that can happen in a hotel far from home, i wish it had a little more security. but other than that would definitely return. the staff was also very helpful.

6

Julia

17 Jul 2024

·

Stayed 2 nights

My friend and I wanted to be next to each other and they were able to accommodate us. Customer service was good, no complains there. The rooms are small, including the beds. The rooms were in the area I guess where the room service is and the electrical room as well and early in the morning there was constant noises. I notice there was dust behind the dresser where the tv stands. I had a problem with one of the lights in the room which they send someone to fix it in a short period of time. Water pressure in the bathroom was good. The hotel is big. Pool only open until 8pm, the bar by the pool only opens until 5-6pm. The hotel also has an indoor pool and hot tub but we didn’t get to use. Overall the place was good and the guess as well as the staff were friendly.

6

Lisa

31 Dec 2024

·

Stayed 3 nights

Didnt like that there were no safety non slip strips in tub. Furniture was old needed to be replaced

6

James

22 Jan 2025

·

Stayed 1 night

We only stayed one very cold winter night. The building is very nice. The mattress was comfortable, but there was only a sheet and a light quilt-like cover. I was too cold to sleep, and there were no extra blankets available.

4

Brian

13 Jan 2025

·

Stayed 3 nights

Rooms and interior were very dated - needs a rennovation.

6

James

24 Dec 2022

·

Stayed 19,345 nights

The staff was, for the most part, very nice and accomidating. Facilities like the Gym & indoor pool area looked very nice/fresh & clean/well appointed but the rooms are long overdue for full renovation. I paid $300 /night for their largest Suite & it was a bit dirty when I checked in, quite dated in general & completely lacking in appeal. This Suite, The Standard King Rooms (whiche I ultimately switched into,) and the Hotel as a whole have so much potential. With the right amount of financial commitment to do a full/complete renovation of the rooms, hallways, front desk & misc Common Areas, The property could be an absolutely Magnificent Property and if done right could really become a destination for those within a 150 /- radius. Anyway, in short, the Heritage is an OK property, with TONS of potential

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, welcoming, and responsive across front desk, engineering, and restaurant teams. However, several guests cite slow or unhelpful responses, rude or inconsistent pool enforcement, and a few uncomfortable interactions with management or staff.

Related guest reviews

2

Nicole

16 Jul 2024

·

Stayed 2 nights

The manager was rude and not accommodating at all.

10

Janice

26 Dec 2024

·

Stayed 8 nights

Superb service from Tristan, Rita, Anthony, and many others

8

Maria

15 Aug 2025

·

Stayed 1 night

Great clean hotel. Pool attendant was a bit rude.

10

Lixing

26 May 2025

·

Stayed 1 night

Excellent service

2

Ariteigh

25 Jul 2025

·

Stayed 1 night

The staff was very prejudice and judgemental. The energy was very uncomfortable and i recieved an email of false accusations from the property manager. I got no warning or notice, just an email upon check out of a few false accusations with no opportunity for feedback.

6

Mary

4 Aug 2024

·

Stayed 4 nights

On a few different occasions I waited at the front desk for a long time...one time no one ever showed up. I was waiting for 10 minutes or more. The restaurant has gone down hill. The food was just ok and the seating in there is not very comfortable. I have stayed there numerous times and this time was probably the worst experience.

10

David

22 Jul 2024

·

Stayed 6 nights

Not the common destination for a holiday but we were visiting our daughter working in the area. The hotel appears to be busy with seminars during the week and weddings at the weekend so is always busy with people. The staff are really friendly and helpful and the food in the Tavern is truly excellent all round, but the burger's and meatloaf in particular I would suggest. There is a good size gym and pool. The poolbar is open Thur-Sat (I think) and there is a few things to do with kids around the pool. We used it as a base to go around Connecticut and travel to Salem.

10

Frances

30 Dec 2023

·

Stayed 1 night

Great customer service

2

Birali

18 Nov 2023

·

Stayed 2 nights

This place is terrible. The check is at 3PM but the room was available until 4pm due to cleaning issues. The staffs are terrible people they knock and get in your room without permission twice during my stay. The cleaning staffs make noise right in front of the room. I don't recommend this place at all.

8

Gay

4 Sept 2023

·

Stayed 9 nights

Joe, the night auditor checked us in. He was a breath of fresh air. Tyler was called to help with the luggage to our room. Tyler is a true asset to the hotel & off he’s going to college. Lauren at the restaurant bar catered to us & was so kind. Luvda from housekeeping was considerate & had pride in her work. The grounds & landscaping are beautiful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Quiet, scenic setting with walking areas and easy access to town, restaurants, and nearby roads. Parking can be challenging at times.

Related guest reviews

10

Lora

3 Jun 2024

·

Stayed 2 nights

Great location, near the center of town. Staff was helpful & accommodating. We even received an upgrade when we checked in. While there, they were servicing the fire alarm system, but it was during the day (very noisy). The Hetitage is an aging property (been there since the 70s I think). Some of the furniture is worn. But, beds were comfortable, rooms were spotless & they make the most of a lovely setting. Nice fluffy towels! Outdoor Pool area was being readied for Memorial Day, so it wasn’t opened yet. Looked beautiful. Sorry to miss that. Definetly stay there our next visit. Best in the area, good value for the cost. Nice bar/tavern on the property. Food was decent, prices fair, staff friendly.

8

Peter

27 Jan 2025

·

Stayed 2 nights

Comfortable bed, nice indoor pool, hot tub, gym, sauna, and steam room made our winter getaway wonderful. Pretty rural setting. Great walking trails, pet friendly and we even enjoyed cross country skiing on the property after snowfall. Convenient to restaurants and town. The Tavern had a good menu and a giant screen tv great for watching sports. The Timbers was only open for the breakfast buffet. It is a lovely room overlooking the vineyard. Reminds us of the Pacific Northwest.

8

Barbara

19 Jul 2025

·

Stayed 2 nights

I had planned to spend time at the pool, but it was mobbed; there were lots of kids; there weren't any lounges available. It was difficult to find a parking spot. BUT - I would stay there again and recommend it to others.

10

Jeffrey

3 Jan 2025

·

Stayed 2 nights

Gorgeous resort and surrounding area.

8

Susan

29 Jun 2025

·

Stayed 2 nights

Hotel located in a lush, beautifully landscaped area with lots of places to walk. We had a dog traveling with us, so that was really important to us.

8

Craig

11 Jan 2025

·

Stayed 1 night

The lobby and grounds are wonderful.

10

Lou

6 Apr 2023

·

Stayed 1 night

Location was exactly where I needed to be.

8

Christopher

13 May 2025

·

Stayed 3 nights

The property was convenient for our travel needs

10

Jeannette

15 Oct 2024

·

Stayed 1 night

Property was gorgeous, close to interstate but limited dining options.

8

Dalinda .

11 Feb 2025

·

Stayed 2 nights

Hidden gem! Great food and beautiful scenery.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The Tavern is often praised for good food and hospitable staff. Breakfast is an added charge and frequently described as mediocre or limited for the price, with hours and pool-bar service ending early on some days.

Related guest reviews

10

Mary

19 Feb 2023

·

Stayed 1 night

The Tavern pub was a great place for good food a drink or two and great service. John and Quan made us feel at home and made us feel like lifelong friends. We loved our experience at the heritage hotel and the tavern pub at the hotel.

6

Claudia

5 Sept 2024

·

Stayed 1 night

Staff unfriendly. Bad food for breakfast .

10

Robert

28 May 2025

·

Stayed 3 nights

Hotel was clean with rustic finish that was dusty in places. Fun bar with good food. Quiet location.

10

Ronald

17 Nov 2024

·

Stayed 1 night

Heritage Hotel was a nice place, slightly dated on the lobby and common areas. Over all very comfortable, clean, and most of all quiet. Great hotel for a family. The tavern ( onsite restaurant) was a pleasant surprise great food and comfortable atmosphere.

8

John

29 Jul 2025

·

Stayed 3 nights

Very nice stay. Friendly staff. Tavern food very good with a great staff.

8

Christopher

27 Feb 2023

·

Stayed 1 night

Everything was clean and functional. There was a $55.00 fee for a pet that was not mentioned on the booking. Aside from that there was supposed to be hot breakfast available on Sunday morning (for a charge) but it was unavailable so a complimentary cold breakfast was offered. The Spa is open from 10am-6pm which did not work well with a 4pm check in and a 11 am checkout. We were unable to use it while there. It was a nice hotel and not too pricey but it was not a "blown off my feet and can\'t wait to come back" kind of place.

10

David

22 Jul 2024

·

Stayed 6 nights

Not the common destination for a holiday but we were visiting our daughter working in the area. The hotel appears to be busy with seminars during the week and weddings at the weekend so is always busy with people. The staff are really friendly and helpful and the food in the Tavern is truly excellent all round, but the burger's and meatloaf in particular I would suggest. There is a good size gym and pool. The poolbar is open Thur-Sat (I think) and there is a few things to do with kids around the pool. We used it as a base to go around Connecticut and travel to Salem.

8

Ali P

2 Jun 2025

·

Stayed 1 night

Carpet could be cleaner. The hallway were musty. Resort Fee of $12 Buffet Breakfast was a 2 out of 5 and cost $40 Overall a 3 out of 5

6

Tiffani

18 Oct 2023

·

Stayed 2 nights

Gym was great, but dining options limited. Breakfast should offer more for tge price.

8

Claudia

11 Aug 2023

·

Stayed 2 nights

The facility was very clean but some of the cleaning workers are very impolite. The stay was good overall. They just need to work on food availability. The restaurant opens at 5pm

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$123
February	US$120
March	US$126
April	US$128
May	US$139
June	US$156
July	US$155
August	US$154
September	US$149
October	US$150
November	US$132
December	US$129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $215	3
4 $127	5 $127	6 $125	7 $127	8 $127	9	10
11 $125	12 $124	13 $130	14 $124	15 $125	16 $236	17 $234
18 $125	19 $127	20 $125	21 $126	22 $127	23 $197	24 $199
25 $127	26 $128	27 $129	28 $127	29 $130	30 $199	31 $184

Heritage Hotel, Golf & Conference Center

Prices for Heritage Hotel, Golf & Conference Center

Monthly average prices

About this property

Location

Room options

2 Double Beds

King Accessible, Roll in Shower

1 King Bed

2 Double Beds Accessible Tub

King Accessible Tub

Guest reviews of Heritage Hotel, Golf & Conference Center

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Heritage Hotel, Golf & Conference Center

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $125	21 $126	22 $145	23 $177	24 $230	25 $252	26 $251
27 $154	28 $156	29 $155	30 $140