Allure Suites of Fort Myers

Wish they had some type of continental breakfast. Had coffee but was warm. Need more utensils in rooms

Room was spacious and mostly clean. Staff was very nice and friendly. However, the WiFi never worked for us and we only had hot water the first night of our 3 night stay.

No

Room was not well appointed. TVs were very old and Wi-Fi was terrible. We couldn’t get towels or trash service even after it was requested. We did finally receive towels. The hotel carpets and furnishings were not great or very clean. The person that checked us in was very helpful and really tried to make sure we had the right room.

I made reservations for this hotel March 20-21. I reserved a room with a pull out bed so I could sleep my son. When arriving the room. Had two single sitting chairs and a queen bed, no pull out sofa. The manager tried to find us another room but she couldn’t so we checked out, didn’t stay even 30 mins, all we did was lay our son on top of the bed and we had our McDonald’s bag we didn’t even have luggage. Now there’s an issue getting a refund. They are saying there was a sofa bed there and the room was used. They are lying!! They will clearly be able to see us leaving on camera and not retuning. The hotel was very outdated which was ok we just needed somewhere to sleep but this has turned into a nightmare. I had to drive back home 3 hours because this hotel couldn’t accommodate us and they are not willing to refund and they are denying their part