Holiday Inn Express Hotel & Suites Cedar Rapids I-380 at 33rd Avenue by IHG

From checking in/out, room, pool, hot tub and breakfast everything was FANTASTIC!!! Thank you.

For what we paid, this particular Holiday Inn Express wasn't very nice or what I might have expected from a Holiday Inn. Overall, the property was very dated, water leaking in the elevator, a funky odor in the entry way, just not very nice. We just staying in a HIE in O'Neill, NE that was lovely. So, not very consistent between properties.

Nice hotel. Pool area floor could use some work. Hot Tub was great but floor and seating area was ruff. Breakfast was great.

The facility was fine but there were a few issues. We didn’t have hot water for a day and a half with no explanation or apology or reduced room rate. It snowed several inches and the lot was not plowed until long after the snow quit. There were no pool towels. And since we were only there for the weekend, no daily housekeeping. I understood the need for limited housekeeping during Covid but what’s the excuse now! Seems like customer service disappeared during Covid and isn’t coming back!!!

The elevator was not working

Food excellent, hot tub great!

No , no, and NO. Our room was disgusting . Wrappers, hair, crumbs in bed. Floor was dirty. Elevator was disgusting. Hands down it was just dirty and gross. The pool area was nice tho. Great hot tub w ample seating and nice sized pool. That was very enjoyable.

My check-in took 20 minutes because someone had the same first name!? It was bizarre, weird, and sucked. Eventually I got ‘hooked up’ with the same room I reserved. I went to use the elevator and it alarmed. Only stairs for me.

The was good plenty of parking but not very well lit. Not much light at night makes hard to see the place from the road. Our server was very nice friendly and knowledgeable. The food was plentiful and very good. Wonderful job everyone!!!!

Everything was great ! Except the elevator was down and I was on the third floor .

Found used dental floss in the room. Floor wasn’t vacuumed. The bad rating is all for room cleanliness.

Clean, quiet and comfortable. Check-in was very quick. The staff was friendly and welcoming.

Very very clean...from check-in to the room.

Nice location close to the interstate/CID airport. The hotel is either new or recently renovated - everything was nice and clean.

Disappointed that I had booked a double queen room and after I checked in I was told that I was getting a single queen bed and a sofa sleeper. The toilet only flushed intermittently so we had to play plumbers while there. The shower curtain was moldy and the water pressure was barely enough to rinse off.

Room was very stinky due to mildew

Very clean and well priced.

The rooms were larger than a typical hotel room. This was a nice feature. The hotel seemed cleaner than others we stayed at.

This is an old-ish hotel and it desperately needs deep cleaning and maintenance (e.g., the tub faucet wouldn't turn off completely, and the toilet ran). On the good side, the TV remote (and TV) worked, the bed was comfortable, and the location is excellent.

The floor in my room was filthy, in particular the bathroom area. Who knows about the carpet? It also smelled like cigarette smoke.

Old and outdated

The hotel was great and very convenient to where we needed to be for an event. Only issue is that I wish the walls were thicker so that we wouldn't have to hear the TV on in the next room after midnight into the early hours of the morning when we were trying to sleep.

Very nice room, very clean and new and shiny bathroom, great bed

Check-in was fast and we received a free upgrade so we appreciated that. The room was large and updated. The bed was comfortable. The bathroom could use to be cleaned better and was a bit dated. Overall a good stay

There was alot of hallway noise. The heating/ air conditioner kept going on/off all night and the temperature in the room was not maintained during the night. The bathroom sink water pressure was low. The shower head water pressure was intense.

It was quiet in our room. There are a couple restaurants right there. View wasn't anything to look at. But had a nice stay

Large room nice lighting and comfortable bed.

Everything was neat and tidy. The bed was THE most comfortable of any hotel ever --not too hard, not too soft! Great pillows. Breakfast had good variety and some healthier choices than most hotels. Only problem was you could easily hear people in the hall. The sound echoed right through the door. My daughter came back to the room and she said she could hear everything we said while she was in the hall. Other than that, we all wished the rest of our stays on this trip we're like this one.

The rooms were larger than a typical hotel room. This was a nice feature. The hotel seemed cleaner than others we stayed at.

This is an old-ish hotel and it desperately needs deep cleaning and maintenance (e.g., the tub faucet wouldn't turn off completely, and the toilet ran). On the good side, the TV remote (and TV) worked, the bed was comfortable, and the location is excellent.

Our room was right off the elevator and we could hear everything and everyone getting on and off it. The fire alarm went off at 5:15am. We stood outside for 45 minutes. No motel staff apologized or gave us any information. No smoke and 1 fire truck came. Very disappointing.

Check in took like an hour because Tina apparently didn’t know how to use another computer to help other guests while the one with 7 rooms had credit card issues. Looks recently remoldeled but there were a lot of "cover ups" or done poorly. Loud train.

Clean, quiet and comfortable. Check-in was very quick. The staff was friendly and welcoming.

We just needed some sleep after a long day of driving and chose this hotel. The staff person at the desk was so friendly and helpful. I would return to this hotel because of this staff person. Thank you

During my recent stay at the Holiday Inn Express, I encountered several issues that significantly affected my overall experience. Hallway and Elevator Odor: From the moment I arrived, I noticed a very foul smell in the hallways, particularly in the elevator. This odor persisted throughout my stay, creating an unpleasant atmosphere whenever I had to move through the hotel. The source of the smell was unclear, but it was strong enough to cause discomfort. Room Service: Unfortunately, the room service did not meet the expected standards. While the cleaning personnel did make the bed, they neglected other essential tasks. The bathroom was left uncleaned, trash bins were not emptied, and no fresh towels were provided. This lack of attention to detail was disappointing and fell short of the quality typically associated with the Holiday Inn Express brand. Communication and Management Response: I made several attempts to contact management at the provided number regarding these issues; however, no one ever answered my calls, and I never received a return call. On one occasion, management did reach out, left a message, but never followed up again. This lack of responsiveness is a prime example of substandard leadership, which inevitably filters down to the employees. It's challenging to expect quality service from staff when there is poor leadership at the helm. Overall, the issues with the odor, inadequate room service, and lack of management follow-up made my stay less enjoyable

Toilets don’t flush. My parents’ and aunt’s rooms had the same problem. Asked for a cot on first night, was told they’d bring one right up and they didn’t. No one came to restock towels or toilet paper after the first day. Asked for a receipt to prove no additional expenses as was told that if I book through Expedia, I don’t get one.

A couple minor issues were immediately resolved by front desk staff going above and beyond to reward me extra member points and an upgraded room. I was content enough to stay but they insisted on making it more than right. Clean common areas, rooms, and a comfortable bed for my lady and me to be in peace .

After a long exhausting day we finally arrived at this hotel only to be told they did not have a room to fulfill our reservation. The clerk at the desk said there was nothing he could do, there were no available rooms in the area and he could not be bothered to offer us any further assistance. We ended up driving almost two hours to the west to finally get a room at 2am. Have never encountered a hotel that sold a room that was already paid for…. The service we encountered was poor and indifferent.

Slow check-in. No pool towels. Was charged for incidentals that were not mine. Still awaiting on email in the corrected bill statement.

Arrived at hotel after 5 hours of driving only to find out they had overbooked and no double Queen rooms were available. Ended up with a Queen “executive” suite which had one bed and an uncomfortable sofa bed. Of course we had to make up the bed too when we were exhausted. Very disappointing considering I made the reservation in June.

Extra curtain to keep room dark at night! Train in the background was a noisy distraction!

Nice clean property and room. There is a good sports bar within walking distance of the hotel.

Was really nice and useful near to the freeway The staff were really nice 👍

Easy access from the freeway

Recently remodeled and facility and rooms are quite nice. Convenient to I380. Perkins next door.

Nice location close to the interstate/CID airport. The hotel is either new or recently renovated - everything was nice and clean.

The hotel was clean, comfortable, and quiet. Its location gave us easy access to the interstate. Also, restaurants and stores were not a far drive for us.

Great location

Good location, friendly staff

The hotel was sufficient for our needs with nearby restaurants we could walk to.

Good clean place breakfast was excellent both days !

Friendly and great breakfast

Check-in was a nightmare. Computer sysyem was down, thus we couldn't get room keys for 45 minutes. Fruit and eggs missing from breakfast buffet. TV didnt work. Told to wiggle cable. It worked but proper coaxial cable should have been installed.

From checking in/out, room, pool, hot tub and breakfast everything was FANTASTIC!!! Thank you.

The breakfast was amazing they were great about restocking it. Staff was very friendly and helpful. My daughter lost her earring in the pool and someone found it the next day and returned it to the front desk and the front desk contacted us that it was found. This was a wonderful experience for us.

This was a great stay. The breakfast was good and the staff were very helpful.

Everything was neat and tidy. The bed was THE most comfortable of any hotel ever --not too hard, not too soft! Great pillows. Breakfast had good variety and some healthier choices than most hotels. Only problem was you could easily hear people in the hall. The sound echoed right through the door. My daughter came back to the room and she said she could hear everything we said while she was in the hall. Other than that, we all wished the rest of our stays on this trip we're like this one.

Very nice staff. Nice breakfast. Clean.

The person who checked us in was great. Very friendly and recommended a good restaurant for dinner. She is a great asset to the property. Con: Limited seating for breakfast.

The overall stay was nice!! I would recommend. The breakfast was good as well