Cozy Mountain Chalet with Loft | Hot Pools Access!
From
US$259
/ night
Select dates to see prices and availability
From
US$259
/ night
About this property
Escape to this secluded and cozy 1 bedroom condo with loft in the heights of the Rockies. You will love to sleep among the peaks while only being a few minutes from lively downtown Banff.Perched high on Tunnel Mountain, our chalet-style 1 b...
Location
Located in Tunnel Mountain District, a neighborhood in Banff, this condo is in the mountains. Bowl Valley Five Pin and Pints and Banff Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Canmore Nordic Centre Provincial Park. Banff Park Museum and Fenlands Banff Recreation Centre are also worth visiting.
Guest reviews of Cozy Mountain Chalet with Loft | Hot Pools Access!
9.2
Superb
Based on 382 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Cozy Mountain Chalet with Loft | Hot Pools Access!, guests like the quiet, convenient Tunnel Mountain location and scenic hot pools and sauna, while recurring downsides include dated interiors, mixed cleanliness, occasional facility issues, and tight parking.
Read moreWas this helpful?
What guests think
At Cozy Mountain Chalet with Loft | Hot Pools Access!, guests like the quiet, convenient Tunnel Mountain location and scenic hot pools and sauna, while recurring downsides include dated interiors, mixed cleanliness, occasional facility issues, and tight parking.
It sits outside downtown with free or frequent bus access, and some guests walked to town. Units are generally functional but basic and worn, with small or sparsely equipped kitchens, no air conditioning in some, and occasional smoke smells from wood fireplaces; beds are often comfortable, and space can feel tight for larger groups. Friendly, responsive staff make it a practical base for families and groups exploring Banff.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Hot pools/hot tubs and the sauna are a highlight with mountain views, though they can be crowded, occasionally closed, or have nonworking jets/temps. Parking is available (including a garage) but can be tight, especially for larger vehicles.
Related guest reviews
8
Addison M.
1 Apr 2025
·
Stayed 5 nights
No complaints besides one of the hottubs being broken, great distance from transit, town and mountains!
No complaints besides one of the hottubs being broken, great distance from transit, town and mountains!
8
Courtnie K.
26 Jun 2024
·
Stayed 2 nights
We loved our time at Hidden Ridge Resort! Plenty of sleeping space for our large group, easy to get to, and we enjoyed not being right downtown but more in the mountains. The hot pools were so nice!
We loved our time at Hidden Ridge Resort! Plenty of sleeping space for our large group, easy to get to, and we enjoyed not being right downtown but more in the mountains. The hot pools were so nice!
10
Doug W.
14 Aug 2025
·
Stayed 2 nights
We really enjoyed the pool and the sauna. The outdoor grills the little play area with the structure Rock structure for the kids. Overall it was a really nice place. Travel on the local bus was easy too
We really enjoyed the pool and the sauna. The outdoor grills the little play area with the structure Rock structure for the kids. Overall it was a really nice place. Travel on the local bus was easy too
10
Peter K.
9 Mar 2025
·
Stayed 7 nights
Nice quiet location with good road access and bus service to town. Great water pressure and plenty of hot water for five of us. Nice hot tub. Property well maintained. Would come again.
Nice quiet location with good road access and bus service to town. Great water pressure and plenty of hot water for five of us. Nice hot tub. Property well maintained. Would come again.
10
Jeffrey K.
21 Mar 2023
·
Stayed 7 nights
Love the property. 2nd winter stay for skiing. Excellent staff/service. Pool/hot tub with amazing views, beds/accommodations very comfortable, a bit rustic which is what we were looking for. Nice to make a real fire after a day of skiing and sit in the hot tub. Parking could be a bit more organized, otherwise great place to stay in the winter.
Love the property. 2nd winter stay for skiing. Excellent staff/service. Pool/hot tub with amazing views, beds/accommodations very comfortable, a bit rustic which is what we were looking for. Nice to make a real fire after a day of skiing and sit in the hot tub. Parking could be a bit more organized, otherwise great place to stay in the winter.
10
Joe D.
7 Jul 2024
·
Stayed 5 nights
Fantastic stay. Hot pools were a great addition to the property and we enjoyed them daily. Fantastic mountain views! On site bike rentals were a great feature. But get there early to reserve them as only ~4 on site! We rode the Tunnel Mountain Bench Loop trail close to property. Excellent ride and well worth the effort. Only negative comment is the parking availability: Does not seem to be enough outdoor spaces to accommodate all guests although there is an indoor parking facility as well. Our rental was too large to go into the garage and barely fit within the parking spaces. Once we secured a spot, we were reluctant to give it up. Otherwise, a fantastic trip and property!
Fantastic stay. Hot pools were a great addition to the property and we enjoyed them daily. Fantastic mountain views! On site bike rentals were a great feature. But get there early to reserve them as only ~4 on site! We rode the Tunnel Mountain Bench Loop trail close to property. Excellent ride and well worth the effort. Only negative comment is the parking availability: Does not seem to be enough outdoor spaces to accommodate all guests although there is an indoor parking facility as well. Our rental was too large to go into the garage and barely fit within the parking spaces. Once we secured a spot, we were reluctant to give it up. Otherwise, a fantastic trip and property!
10
Cullen H.
23 Feb 2024
·
Stayed 2 nights
Good location. Amenities at property (hot tub, sauna, fireplace) were great!
Good location. Amenities at property (hot tub, sauna, fireplace) were great!
8
Beth Z.
29 Jan 2024
·
Stayed 4 nights
As others have said, this property is a bit dated. Feels like it’s from the 1990’s. But it’ll get the job done for a quick ski trip in Banff. Parking is easy. The hot tub is really large so overcrowding was never an issue and the sauna was really nice. I would stay here again. We didn’t attempt to cook at all because the kitchen is so small.
As others have said, this property is a bit dated. Feels like it’s from the 1990’s. But it’ll get the job done for a quick ski trip in Banff. Parking is easy. The hot tub is really large so overcrowding was never an issue and the sauna was really nice. I would stay here again. We didn’t attempt to cook at all because the kitchen is so small.
10
Amanda S.
15 Jul 2025
·
Stayed 3 nights
We were 8 friends who stayed in this cabin. It was def a little tight for all of us where there wasn’t much floor space for our suitcases but I think it worked out perfectly. Felt like a big sleepover. Think of this more like a hotel - they cleaned the units each day and there was a LARGE and beautiful communal pool and hot tub that was empty most days. There was also a sauna. Location was perfect, with a quick and free bus ride straight to town. Would recommend others to stay here if they are exploring Banff
We were 8 friends who stayed in this cabin. It was def a little tight for all of us where there wasn’t much floor space for our suitcases but I think it worked out perfectly. Felt like a big sleepover. Think of this more like a hotel - they cleaned the units each day and there was a LARGE and beautiful communal pool and hot tub that was empty most days. There was also a sauna. Location was perfect, with a quick and free bus ride straight to town. Would recommend others to stay here if they are exploring Banff
8
Ross L.
29 Jun 2024
·
Stayed 1 night
Incredible view from this property. We arrived an hour after we were scheduled to arrive 5 pm but we had to wait in the check in area for 30 mins while our property was readied! The hot pools were also closed while we were there and were a little walk away from the property despite the images looking like they are attached.
Incredible view from this property. We arrived an hour after we were scheduled to arrive 5 pm but we had to wait in the check in area for 30 mins while our property was readied! The hot pools were also closed while we were there and were a little walk away from the property despite the images looking like they are attached.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: several guests report dust, lingering odors, inadequate deep cleaning (including mold), and inconsistent housekeeping, while others found units clean. Wear and tear (stained carpets, damaged fixtures) also affects the impression.
Related guest reviews
10
Trish K.
28 Sept 2024
·
Stayed 2 nights
This property was very nice, clean and comfortable.
This property was very nice, clean and comfortable.
4
Melissa D.
28 Apr 2024
·
Stayed 3 nights
Upon entry into the unit, we were disappointed by the misrepresentation of the unit. It appeared bright and airy, clean and well put together. Our disappointment was with the uncleanliness of the unit. The bathrooms were filthy with hair and scum residue everywhere. The walls were filthy and marked up. Overall, this is not for professionals but weekend parties.
Upon entry into the unit, we were disappointed by the misrepresentation of the unit. It appeared bright and airy, clean and well put together. Our disappointment was with the uncleanliness of the unit. The bathrooms were filthy with hair and scum residue everywhere. The walls were filthy and marked up. Overall, this is not for professionals but weekend parties.
6
Maria B.
4 Sept 2024
·
Stayed 3 nights
The online pictures did not match the actual. The place smelled, it's old and not very clean. Rooms were not well lit.
The online pictures did not match the actual. The place smelled, it's old and not very clean. Rooms were not well lit.
2
Darren L.
4 Nov 2025
·
Stayed 3 nights
Hot tub was not good it could be used by everyone each room should have one for the price of the rental. Was very disappointed the room was very dusty the beds are so old and uncomfortable it was a horrible stay.
Hot tub was not good it could be used by everyone each room should have one for the price of the rental. Was very disappointed the room was very dusty the beds are so old and uncomfortable it was a horrible stay.
6
Michael R.
22 Aug 2024
·
Stayed 3 nights
Our stay had some positives and some negatives, but in the end, we would not stay here again. The front desk staff is very friendly and very responsive at all hours. It’s a nice location with quick and easy access to downtown Banff. The property has a nice view of mountains and forest from the back balcony. There is also ample parking both above ground and underground. However, the home was not very clean and needs updates. The bedroom and main bath smelled like urine when we arrived. The kitchen was unswept. The kitchen table was not cleaned and had remnants of the last meal smeared across it. They forgot to service our room one of the three days. The bathtub drain was partially clogged. The carpeting appears dirty and worn. Tile in the bathroom is damaged and cracked. I am sure that this was a very nice property at one time and with a little TLC it could be that way again.
Our stay had some positives and some negatives, but in the end, we would not stay here again. The front desk staff is very friendly and very responsive at all hours. It’s a nice location with quick and easy access to downtown Banff. The property has a nice view of mountains and forest from the back balcony. There is also ample parking both above ground and underground. However, the home was not very clean and needs updates. The bedroom and main bath smelled like urine when we arrived. The kitchen was unswept. The kitchen table was not cleaned and had remnants of the last meal smeared across it. They forgot to service our room one of the three days. The bathtub drain was partially clogged. The carpeting appears dirty and worn. Tile in the bathroom is damaged and cracked. I am sure that this was a very nice property at one time and with a little TLC it could be that way again.
6
Connie H.
19 Sept 2024
·
Stayed 4 nights
We were a disappointed with the overall conditions. There was a strong cleaning smell when we arrived and had to open all the windows to air out. The appliances are cheap - the microwave didn't open easily, and the toaster had wires sticking out. The dryer lint screen had a large hole in it. There was mold in the showers and water dripped from the upstairs toilet. They don't provide paper towels or napkins (or any other kitchen item besides salt and pepper) so bring your own.
We were a disappointed with the overall conditions. There was a strong cleaning smell when we arrived and had to open all the windows to air out. The appliances are cheap - the microwave didn't open easily, and the toaster had wires sticking out. The dryer lint screen had a large hole in it. There was mold in the showers and water dripped from the upstairs toilet. They don't provide paper towels or napkins (or any other kitchen item besides salt and pepper) so bring your own.
8
William K.
22 Apr 2025
·
Stayed 6 nights
Great location with helpful staff. My only complaint is that the units themselves are showing some wear and tear. The kitchen is a bit beat up and the bathrooms need some love. However, they are clean, just worn out. I would stay here again. Just don't expect modern or new.
Great location with helpful staff. My only complaint is that the units themselves are showing some wear and tear. The kitchen is a bit beat up and the bathrooms need some love. However, they are clean, just worn out. I would stay here again. Just don't expect modern or new.
8
Erica W.
8 Sept 2025
·
Stayed 4 nights
Overall, this was a nice place to stay. My only issue was housekeeping. The condo seemed to be surface cleaned only. Upon arrival, we discovered one of the legs on the upstairs bed needing repair, we found the floors needed to be vacuumed and even food from the previous tenants under the bed. Drawers were dirty, so we had to wipe them out prior to using them for our clothing. Lots of spots that needed some dusting.
Overall, this was a nice place to stay. My only issue was housekeeping. The condo seemed to be surface cleaned only. Upon arrival, we discovered one of the legs on the upstairs bed needing repair, we found the floors needed to be vacuumed and even food from the previous tenants under the bed. Drawers were dirty, so we had to wipe them out prior to using them for our clothing. Lots of spots that needed some dusting.
8
Madison K.
12 Aug 2024
·
Stayed 3 nights
This place was cute and convenient. It is very much a cabin in a mountain town so do not expect anything fancy but very clean and exactly as described. The only complaint was that the pillows are extremely uncomfortable. Highly recommend bringing your own pillows. Electricity did also go out once or twice during the stay. Otherwise, this place served its purpose and is located in a cute neighborhood of cabins with parking and a bus stop if you plan to use the local transit. The front desk is 24 hours and extremely helpful.
This place was cute and convenient. It is very much a cabin in a mountain town so do not expect anything fancy but very clean and exactly as described. The only complaint was that the pillows are extremely uncomfortable. Highly recommend bringing your own pillows. Electricity did also go out once or twice during the stay. Otherwise, this place served its purpose and is located in a cute neighborhood of cabins with parking and a bus stop if you plan to use the local transit. The front desk is 24 hours and extremely helpful.
6
Aaron G.
26 Feb 2024
·
Stayed 4 nights
Main lodge had two nice hot tubs. The condo we stayed in was not cleaned very well. Other than that it was as advertised
Main lodge had two nice hot tubs. The condo we stayed in was not cleaned very well. Other than that it was as advertised
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Units are functional but dated and worn, with small or sparsely equipped kitchens; layouts can feel tight for bigger groups, and some note no air conditioning and occasional smoke smells from wood fireplaces. Beds are often comfortable and some units are quiet.
Related guest reviews
6
Mallory M.
26 Dec 2024
·
Stayed 3 nights
It was just okay. Property is more dated than the pictures let on. We had some maintenance issues that needed to be dealt with. They did do them the next morning. But it made for an uncomfortable night. It is a quiet place to stay.
It was just okay. Property is more dated than the pictures let on. We had some maintenance issues that needed to be dealt with. They did do them the next morning. But it made for an uncomfortable night. It is a quiet place to stay.
6
Kathy S.
5 Feb 2023
·
Stayed 4 nights
Overall, staff were friendly and helpful, but the property is about 10 years past it’s best before date. Units were clean, but in a poor state of repair. For example, only one of four burners worked on the dated stove, toilet ceramic was cracked and glued back together, cupboards were rickety, etc.) The worst part was the smell. It might have seemed like a quaint idea to add wood burninng fireplaces, but the unintended consequence are units that reek of smoke. Everything I brought with me had to be washed to get rid of the smell. And we didn’t even have a fire.
Overall, staff were friendly and helpful, but the property is about 10 years past it’s best before date. Units were clean, but in a poor state of repair. For example, only one of four burners worked on the dated stove, toilet ceramic was cracked and glued back together, cupboards were rickety, etc.) The worst part was the smell. It might have seemed like a quaint idea to add wood burninng fireplaces, but the unintended consequence are units that reek of smoke. Everything I brought with me had to be washed to get rid of the smell. And we didn’t even have a fire.
6
Michael R.
22 Aug 2024
·
Stayed 3 nights
Our stay had some positives and some negatives, but in the end, we would not stay here again. The front desk staff is very friendly and very responsive at all hours. It’s a nice location with quick and easy access to downtown Banff. The property has a nice view of mountains and forest from the back balcony. There is also ample parking both above ground and underground. However, the home was not very clean and needs updates. The bedroom and main bath smelled like urine when we arrived. The kitchen was unswept. The kitchen table was not cleaned and had remnants of the last meal smeared across it. They forgot to service our room one of the three days. The bathtub drain was partially clogged. The carpeting appears dirty and worn. Tile in the bathroom is damaged and cracked. I am sure that this was a very nice property at one time and with a little TLC it could be that way again.
Our stay had some positives and some negatives, but in the end, we would not stay here again. The front desk staff is very friendly and very responsive at all hours. It’s a nice location with quick and easy access to downtown Banff. The property has a nice view of mountains and forest from the back balcony. There is also ample parking both above ground and underground. However, the home was not very clean and needs updates. The bedroom and main bath smelled like urine when we arrived. The kitchen was unswept. The kitchen table was not cleaned and had remnants of the last meal smeared across it. They forgot to service our room one of the three days. The bathtub drain was partially clogged. The carpeting appears dirty and worn. Tile in the bathroom is damaged and cracked. I am sure that this was a very nice property at one time and with a little TLC it could be that way again.
10
Matt M.
30 Mar 2025
·
Stayed 7 nights
This was a great apartment, quiet, clean and convenient. Spaces are smaller than we anticipated, but still had no problem fitting a travel crib in each room/loft!
This was a great apartment, quiet, clean and convenient. Spaces are smaller than we anticipated, but still had no problem fitting a travel crib in each room/loft!
6
Shannon J.
29 Jun 2023
·
Stayed 4 nights
Staff are wonderful here. Kids loved the hot tub and pool/sauna with a beautiful view. The rooms have no A/C and even with cooler temps it was so hot at night. We left every window including the sliding glass door open for cooler air. Bathroom is very tiny and for 5 of us with one shower was a little tough. Also the room smelled like campfire smoke from the wood burning fireplace.
Staff are wonderful here. Kids loved the hot tub and pool/sauna with a beautiful view. The rooms have no A/C and even with cooler temps it was so hot at night. We left every window including the sliding glass door open for cooler air. Bathroom is very tiny and for 5 of us with one shower was a little tough. Also the room smelled like campfire smoke from the wood burning fireplace.
8
William K.
22 Apr 2025
·
Stayed 6 nights
Great location with helpful staff. My only complaint is that the units themselves are showing some wear and tear. The kitchen is a bit beat up and the bathrooms need some love. However, they are clean, just worn out. I would stay here again. Just don't expect modern or new.
Great location with helpful staff. My only complaint is that the units themselves are showing some wear and tear. The kitchen is a bit beat up and the bathrooms need some love. However, they are clean, just worn out. I would stay here again. Just don't expect modern or new.
8
Sandy Y.
8 Jul 2024
·
Stayed 2 nights
Although the location was very convenient for visiting areas in/around Banff, the 2 bdr + loft condo was a bit cozy for 6 adults even though it was advertised for up to 10 guests. The condo was a bit outdated but sufficient for our short 2 night stay. The complimentary Roam Transit bus passes certainly came in handy as it was extremely difficult to find parking in Banff.
Although the location was very convenient for visiting areas in/around Banff, the 2 bdr + loft condo was a bit cozy for 6 adults even though it was advertised for up to 10 guests. The condo was a bit outdated but sufficient for our short 2 night stay. The complimentary Roam Transit bus passes certainly came in handy as it was extremely difficult to find parking in Banff.
8
Tonia F.
19 Jul 2024
·
Stayed 3 nights
Overall our stay was pleasant enough. The cabins could use a bit of an update. It was hot when we stayed (high 80's/low 90's) and there was no air conditioning in the cabins. We had only 2 fans that were supplied to cool down both bedrooms and the living room. The cabin was well supplied and the service at the main club house was great.
Overall our stay was pleasant enough. The cabins could use a bit of an update. It was hot when we stayed (high 80's/low 90's) and there was no air conditioning in the cabins. We had only 2 fans that were supplied to cool down both bedrooms and the living room. The cabin was well supplied and the service at the main club house was great.
8
David S.
15 Mar 2025
·
Stayed 5 nights
Older but clean. Poor kitchen appliances, pots and pans.Great location.
Older but clean. Poor kitchen appliances, pots and pans.Great location.
6
Daniel M.
14 Jun 2025
·
Stayed 4 nights
Minimal chalet with sparse amenities. Sufficient for hanging around and sleeping but kitchen has small, old appliances and nothing more than salt and pepper. Very little counter space if you plan to cook at all. Mostly quite clean though.
Minimal chalet with sparse amenities. Sufficient for hanging around and sleeping but kitchen has small, old appliances and nothing more than salt and pepper. Very little counter space if you plan to cook at all. Mostly quite clean though.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Front desk and staff are frequently described as friendly, helpful, and responsive, with smooth check-in and quick maintenance support. A few reviews note housekeeping/service frequency not matching expectations.
Related guest reviews
4
bhuren p.
16 Aug 2024
·
Stayed 3 nights
The host was responsive, the property was well maintained. Inside of the condo was a different story. It was a very dated condo. The rug was coming apart at places. It was not cleaned properly as the condo was just old.The kitchen and furniture was outdated. The dryer didn't work and had to call maintenance several times. Maintenance was responsive. Overall not happy with the property, didn't come as advertised.
The host was responsive, the property was well maintained. Inside of the condo was a different story. It was a very dated condo. The rug was coming apart at places. It was not cleaned properly as the condo was just old.The kitchen and furniture was outdated. The dryer didn't work and had to call maintenance several times. Maintenance was responsive. Overall not happy with the property, didn't come as advertised.
8
Joseph S.
1 Jan 2025
·
Stayed 6 nights
My family really enjoyed our visit to the area for the first time. The people at the front desk were very helpful
My family really enjoyed our visit to the area for the first time. The people at the front desk were very helpful
10
JIM M.
16 Jun 2023
·
Stayed 4 nights
We stayed there to visit the Banff National Park region. The unit we stayed in met our expectations. The staff was very professional, beyond what I would have expected.
We stayed there to visit the Banff National Park region. The unit we stayed in met our expectations. The staff was very professional, beyond what I would have expected.
10
Karen R.
4 Feb 2024
·
Stayed 4 nights
Stay at Hidden Ridge was amazing. Views were beautiful, service excellent.
Stay at Hidden Ridge was amazing. Views were beautiful, service excellent.
8
Kelly B.
27 Mar 2024
·
Stayed 6 nights
We stayed for a week over spring break to ski Big 3. Front desk was great on check in, and super responsive. Offered to help get discounted lift tickets (which we didn't need b/c we have season passes). We asked for early check in and they were able to accommodate quickly, which we *greatly* appreciated. We also got free bus passes from the resort for the week, which made getting down to town extremely easy and convenient (but stops right at the resort and comes every 20 min or so). The unit was spacious enough for my family to spread out and have their own spaces, and we made great use of the in-unit washer/dryer all week. The decor was a bit dated/hotel feeling, and the unit we were in had some peeling paint/wall paper in a few places that maybe looked like old water damage. But overall it was a good stay and a fabulous trip, thank you!
We stayed for a week over spring break to ski Big 3. Front desk was great on check in, and super responsive. Offered to help get discounted lift tickets (which we didn't need b/c we have season passes). We asked for early check in and they were able to accommodate quickly, which we *greatly* appreciated. We also got free bus passes from the resort for the week, which made getting down to town extremely easy and convenient (but stops right at the resort and comes every 20 min or so). The unit was spacious enough for my family to spread out and have their own spaces, and we made great use of the in-unit washer/dryer all week. The decor was a bit dated/hotel feeling, and the unit we were in had some peeling paint/wall paper in a few places that maybe looked like old water damage. But overall it was a good stay and a fabulous trip, thank you!
10
John C.
29 Sept 2023
·
Stayed 4 nights
We chose this property because of the hot tubs and weren’t disappointed! Helpful 24 hr front desk also leant us bear spray for hikes. Short drive or free bus to / from town. If you take the bus on a busy night be aware it gets full at about 9pm, we made the 1.5 mile walk back easy enough.
We chose this property because of the hot tubs and weren’t disappointed! Helpful 24 hr front desk also leant us bear spray for hikes. Short drive or free bus to / from town. If you take the bus on a busy night be aware it gets full at about 9pm, we made the 1.5 mile walk back easy enough.
10
Jason D.
12 Jul 2023
·
Stayed 2 nights
Friendly staff at an excellent property with amenities nearby but without the traffic or noise.
Friendly staff at an excellent property with amenities nearby but without the traffic or noise.
10
Tina N.
31 Jul 2024
·
Stayed 2 nights
The family enjoyed the high ceilings and comfortable beds. A few missing items such as sheets for sofa bed and pots were quickly brought to us by maintenance staff. The hot and cool tubs are wonderful, with beautiful views of the mountains, be advised that these and bbqs are shared by the many units of the complex.Staff was friendly and helpful.
The family enjoyed the high ceilings and comfortable beds. A few missing items such as sheets for sofa bed and pots were quickly brought to us by maintenance staff. The hot and cool tubs are wonderful, with beautiful views of the mountains, be advised that these and bbqs are shared by the many units of the complex.Staff was friendly and helpful.
10
Monica N.
12 Aug 2023
·
Stayed 4 nights
Very nice accommodation for our family of five. Only 3 minute drive to Banff downtown so great location. Staff were wonderful! Very responsive to two minor issues so that was much appreciated!
Very nice accommodation for our family of five. Only 3 minute drive to Banff downtown so great location. Staff were wonderful! Very responsive to two minor issues so that was much appreciated!
10
Jeffrey K.
1 Apr 2024
·
Stayed 5 nights
The place was as advertised and a nice stay. The hot tubs and sauna are really great after big days on the slopes. We had some issues with the dishwasher and the property management and staff were very responsive, could not have asked for more attentive service to our issue. We were overall very pleased and would recommend this property to other travelers.
The place was as advertised and a nice stay. The hot tubs and sauna are really great after big days on the slopes. We had some issues with the dishwasher and the property management and staff were very responsive, could not have asked for more attentive service to our issue. We were overall very pleased and would recommend this property to other travelers.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Outside downtown Banff on Tunnel Mountain, with scenic surroundings and easy access via free or frequent shuttle/bus; some guests also walked to town. A few found it a bit far or experienced crowded/infrequent buses.
Related guest reviews
10
courtlandt s.
19 Mar 2023
·
Stayed 3 nights
Easy and came as expected. Convenient bus into town. Great view of mountains. Easy to spread out with ski gear
Easy and came as expected. Convenient bus into town. Great view of mountains. Easy to spread out with ski gear
10
Michele D.
20 Aug 2025
·
Stayed 6 nights
Great chalet in a great location - short bus ride away from Banff - or an easy 25 min walk.
Great chalet in a great location - short bus ride away from Banff - or an easy 25 min walk.
10
Laura M.
19 Jul 2024
·
Stayed 5 nights
We shared our loft unit with another couple. It was a little tight but workable. Kitchen was equipped but we did not cook at all. Location was great for us and we used the shuttle every day. The pool area was super nice and had a gorgeous view.
We shared our loft unit with another couple. It was a little tight but workable. Kitchen was equipped but we did not cook at all. Location was great for us and we used the shuttle every day. The pool area was super nice and had a gorgeous view.
8
Courtnie K.
26 Jun 2024
·
Stayed 2 nights
We loved our time at Hidden Ridge Resort! Plenty of sleeping space for our large group, easy to get to, and we enjoyed not being right downtown but more in the mountains. The hot pools were so nice!
We loved our time at Hidden Ridge Resort! Plenty of sleeping space for our large group, easy to get to, and we enjoyed not being right downtown but more in the mountains. The hot pools were so nice!
6
Leila H.
16 Sept 2024
·
Stayed 5 nights
Very dated, old and smelled. Its carpeted and probably needs a deep clean. Its just far enough from town that it was inconvenient if you do not have a car. The shuttles do not run frequently enough. The staff was very friendly and helpful.
Very dated, old and smelled. Its carpeted and probably needs a deep clean. Its just far enough from town that it was inconvenient if you do not have a car. The shuttles do not run frequently enough. The staff was very friendly and helpful.
8
Charlotte U.
26 Feb 2023
·
Stayed 7 nights
We loved our stay, the location was convenient to ski slopes and the condo was comfortable. Sleeping in the left was a little warm as the heat in the downstairs rose, but that was a minor issue. Thanks for a great first vacation in Banff!
We loved our stay, the location was convenient to ski slopes and the condo was comfortable. Sleeping in the left was a little warm as the heat in the downstairs rose, but that was a minor issue. Thanks for a great first vacation in Banff!
8
Carole P.
6 Jun 2025
·
Stayed 5 nights
Un bel emplacement, une résidence accueillante. Le logement et les équipements sont un peu vieillots.
Un bel emplacement, une résidence accueillante. Le logement et les équipements sont un peu vieillots.
10
Jim W.
1 Aug 2025
·
Stayed 3 nights
We had a great time, the place was clean and had room for all (9) of us. Parking was tight but we found spots on property. Bus stop on the property made it easy to get downtown without having to drive. We walked back from town once. It's definitely doable.
We had a great time, the place was clean and had room for all (9) of us. Parking was tight but we found spots on property. Bus stop on the property made it easy to get downtown without having to drive. We walked back from town once. It's definitely doable.
10
Elizabeth T.
20 Jul 2025
·
Stayed 4 nights
We had a great time and enjoyed the location of the property, not in town but on the bus route so very assessable. We would stay here again if we’re ever back.
We had a great time and enjoyed the location of the property, not in town but on the bus route so very assessable. We would stay here again if we’re ever back.
10
Sarah S.
3 Sept 2024
·
Stayed 1 night
We did not realize that this property was essentially a resort, but it worked for our group of four adults nonetheless. Very clean, easy parking, close to downtown Banff (with access to the bus). Would stay again!
We did not realize that this property was essentially a resort, but it worked for our group of four adults nonetheless. Very clean, easy parking, close to downtown Banff (with access to the bus). Would stay again!
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Was this helpful?
AI-generated summary based on recent guest reviews
10
Kate E.
11 Jun 2026
·
Stayed 2 nights
We had the best time on our girls trip! Great location, super nice staff! Would stay again.
We had the best time on our girls trip! Great location, super nice staff! Would stay again.
10
Kasey S.
20 Apr 2026
·
Stayed 7 nights
The only cons of this property are the parking and the crowded hot springs. Parking is hard to find especially if you are in a truck. But we always found a spot. The hot springs are too crowded in the evenings. We found that going around 5:00pm was best to actually get a seat. The pros outweighed these 2 issues. The proximity to town is unbeatable. It’s 24 minutes from Sunshine. The space worked well for a family of 4. The condo was always warm and cozy. We would stay here again.
The only cons of this property are the parking and the crowded hot springs. Parking is hard to find especially if you are in a truck. But we always found a spot. The hot springs are too crowded in the evenings. We found that going around 5:00pm was best to actually get a seat. The pros outweighed these 2 issues. The proximity to town is unbeatable. It’s 24 minutes from Sunshine. The space worked well for a family of 4. The condo was always warm and cozy. We would stay here again.
8
Michael C.
23 Feb 2026
·
Stayed 4 nights
Very cosy stay. Location was a bit dated but we really enjoyed ourselves.
Very cosy stay. Location was a bit dated but we really enjoyed ourselves.
10
Kelly M.
9 Feb 2026
·
Stayed 4 nights
The place was a bit dated but had everything we needed. The views from the hot tub were great.
The place was a bit dated but had everything we needed. The views from the hot tub were great.
10
Rod H.
20 Jan 2026
·
Stayed 4 nights
We really enjoyed our stay. The hot tub and sauna were great. The space in our unit was perfect for our group. The appliances in the kitchen were functional.
We really enjoyed our stay. The hot tub and sauna were great. The space in our unit was perfect for our group. The appliances in the kitchen were functional.
Property policies
Check-in
Check-out
Check-in from 16:00
Before 11:00
FAQs about Cozy Mountain Chalet with Loft | Hot Pools Access!
Is parking available at the property?
Yes, both outdoor and underground parking are available at no additional cost. No reservation is required.
Does the property allow pets?
Yes, pets are allowed for a fee of $30 (+tax) per pet per night. Guests are encouraged to inform the team upon booking if they wish to bring their pet.
What are the standard check-in and check-out times?
Check-in is at 16:00 and check-out is at 11:00. Early or late check-in/check-out availability and costs are not specified.
Where is the property located in relation to key landmarks?
The property is located in the Tunnel Mountain District of Banff, surrounded by mountains and just a few minutes from downtown Banff. Nearby attractions include Banff Gondola, Sunshine Village, and Upper Hot Springs.
Does the property have a swimming pool?
Yes, the property features shared outdoor hot pools with breathtaking mountain views. The pools are heated and available year-round.
What are the policies for guests staying with children?
Children are allowed at the property. Guests aged 0-17 can stay for free.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: NO DATA
- 2026-09-20: 707.6776382373047USD
- 2026-09-21: 715.9225063110351USD
- 2026-09-22: 719.574738581543USD
- 2026-09-23: NO DATA
- 2026-09-24: NO DATA
- 2026-09-25: NO DATA
- 2026-09-26: NO DATA
- 2026-09-27: 670.987807029419USD
- 2026-09-29: NO DATA
- 2026-09-30: 672.654828651123USD
- 2026-10-01: 669.1769061914063USD
- 2026-10-03: NO DATA
- 2026-10-04: 668.7712817926025USD
- 2026-10-05: 576.7918300149536USD
- 2026-10-08: NO DATA
- 2026-10-09: 672.3726094281005USD
- 2026-10-10: NO DATA
- 2026-10-11: 580.7118725518799USD
- 2026-10-13: NO DATA
- 2026-10-18: 285.0327383262634USD
- 2026-10-21: 287.5459092718506USD
- 2026-10-23: 383.9086638116455USD
- 2026-10-24: 431.3660523641968USD
- 2026-10-25: 267.3005189025879USD
- 2026-11-01: 258.4222176708984USD
- 2026-11-08: 287.63625448150634USD
- 2026-11-09: 284.72536478118894USD
- 2026-11-14: NO DATA
Check-in must be done by someone who is at least 18 years old.
Popular amenities
Sauna
Refrigerator
Cable/Satellite TV
Microwave
Hair dryer
Towels
General
Sauna
Refrigerator
Cable/Satellite TV
Microwave
Hair dryer
Towels
Fireplace
Smoke-Free Property
Services
Concierge Services
Laundry Facilities
Internet
Free wi-fi