Name: Holiday Inn Express Hotel & Suites Bloomington-Normal University Area by IHG
Address: 1715 Parkway Plaza Drive, Normal, Illinois, United States of America, Normal, Illinois, US
Price range: $81–$382 per night
Rating: 7.85

What guests think

At Holiday Inn Express Hotel & Suites Bloomington-Normal University Area by IHG, travelers praise the friendly staff, convenient location, and good breakfast, while noting renovations, recurring pool or hot tub problems, and occasional maintenance or cleanliness issues.

Rooms range from newly renovated and comfortable to dated, with reports of malfunctioning fixtures, weak water pressure, noisy doors, or temperature control issues. Several reviews also mention facility disruptions beyond the pool, including closed fitness areas or broken equipment. Expect a convenient stay with variable room conditions and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub frequently unavailable or in poor condition (closures, dirty water, extreme temperatures, peeling surfaces), and some fitness equipment or rooms were out of service during renovations. A few guests did enjoy a warm pool.

Related guest reviews

4

Jessica

Jul 25, 2024

·

Stayed 2 nights

Pool & hot tub working but gross. No coffee throughout the day. Air conditioner not great water pressure terrible. Key access to room is temperamental. No vending machines or on site snack shop. The only positives were the cinnamon rolls & kcup coffee makers in room

8

Jason

Jan 1, 2026

·

Stayed 1 night

Quiet shop / restaurants with-in walking distance pool and hot tub well maintained

4

Penny

Apr 8, 2024

·

Stayed 1 night

Pool was advertised but it wasn't operational. 2 out of 3 treadmills didn't work. TV in exercise room didn't work. Asked for discount and was refused.

8

Jermaine

Aug 24, 2023

·

Stayed 2 nights

The stay was nice at the hotel, but the pool and hot tub areas need some renovations. The bottom of the pool floor was peeling, and paint chips were on the floor. The stairs of the hot tub had spikes on the steps. There was absolutely no chlorine used. The pool area smelled like urine.

6

Cade

Oct 11, 2025

·

Stayed 1 night

Booked for hot tub but hot tub was only Luke warm

4

KELSIE

Jul 12, 2025

·

Stayed 1 night

The property was partly closed for repairs, our room key was difficult to operate, had to return to front desk for remake. Both the fitness room and the hot tub were closed for repairs. Nevertheless the above market rate was still being charges.

6

Timothy

Dec 24, 2023

·

Stayed 3 nights

We only stayed one night and canceled. Hot tub wasn’t working and hotel wasn’t in great condition. The staff however was excellent

8

Kathleen

Aug 22, 2023

·

Stayed 1 night

My stay was enjoyable. Used the pool area however the Hot tub only had 2 jets working and the tub was in need of resurfacing. The pool also needed resurfacing paint chips were all over the bottom of the pool. Room was very comfortable and breakfast was very good. Darin checked me in and he was very friendly and answered all my questions. It was a pleasure staying. Hopefully the pool will be updated by the next time I come to stay.

4

Philip

Aug 3, 2023

·

Hot tub did not work and looked in total disrepair

8

amy

Jan 4, 2024

·

Stayed 1 night

Check in was fast and easy. Hotel lobby was very nice and clean. First room had black mold in the bathroom so I asked to change rooms. Second room was much better. Very comfortable beds and pillows, heater worked extremely well and water pressure was fine. Pool was clean and very warm! Hot tub was dirty so we didn’t use it. Breakfast had many options and was overall decent but bacon and sausage gravy was very salty. Still tasted good though. Overall decent stay close to Walmart, restaurants and shopping.

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Cleanliness

Feedback is mixed: many guests found rooms and common areas clean, while others reported stains, hairs in bedding, mold, odors, and occasional pests.

Related guest reviews

8

Denise

Jul 23, 2023

·

Stayed 2 nights

The hotel was clean and the staff was very hospitable. It's a nice quiet place right off the highway so it was very convenient.

4

Lynn

Jun 4, 2024

·

Stayed 2 nights

The room was a decent size but for the cost ($150) per night, I would expect the quality to be better. Every pice of furniture was damaged and or stained, even the light fixtures had rust spots. The wall paper was ripped, the bathroom was dirty and not well maintained. The bedspreads had stains. The room felt damp.The breakfast was just ok but not much variety. I wont stay again.

10

Nedra

Dec 26, 2025

·

Stayed 1 night

Easy check in, clean rooms

8

Karen

Sep 20, 2024

·

Stayed 2 nights

Hotel was clean, bed linens very comfy. Staff friendly and helpful. Lobby was a tad noisy in the morning because doors to second floor were not closed (not sure why) made sound travel upward and right to our room. Breakfast was definately better than others I've had at hotel. Good place to stay.

10

Amber

Sep 2, 2024

·

Stayed 1 night

The property was clean and taken care of. Employees were professional and very nice.

10

Bettina

Nov 9, 2025

·

Stayed 1 night

The staff was accommodating and very kind and polite. The room and the common areas were very clean and the breakfast was great. I would stay here again.

8

Melinda

Oct 20, 2023

·

Stayed 2 nights

When we arrived in the room the floor around the bed had trash. The bed sheets were dirty when I pulled them back to check, there was also a crawling bug, nothing serious, on the sheet inside and pillowcases had visible stains. I walked right down to the front desk and told them and the front desk person called housekeeping immediately and they met me back in the room. Housekeeping stripped everything, cleaned the floor and were very apologetic. Everything was fine after that. Other than that our stay was good. Breakfast was good, just right for our stay. Would stay again but will always double check the room for cleanliness.

2

Shawna

Jan 12, 2025

·

Stayed 1 night

The property was in major disrepair in all areas of the building. The hallways smelled like cigarette smoke. The worst was both beds sheets were full of random hairs. Unfortunately, I didn’t realize this until my child was husband were already asleep. I hated to wake them up to move them to another hotel. If it wasn’t for this we would have left. We wouldn’t recommend this hotel to anyone.

8

amy

Jan 4, 2024

·

Stayed 1 night

Check in was fast and easy. Hotel lobby was very nice and clean. First room had black mold in the bathroom so I asked to change rooms. Second room was much better. Very comfortable beds and pillows, heater worked extremely well and water pressure was fine. Pool was clean and very warm! Hot tub was dirty so we didn’t use it. Breakfast had many options and was overall decent but bacon and sausage gravy was very salty. Still tasted good though. Overall decent stay close to Walmart, restaurants and shopping.

2

Nicole

Feb 17, 2025

·

Stayed 2 nights

Rooms were dirty with actual garbage. TV didn't work. Toilet clogged in multiple rooms. Mold in bathroom. Lamp rusty. Celing falling down in bathroom. Hair in drawers, and not the ones from your head. Hair in sheets.

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AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable, and some rooms are newly renovated, but others feel dated and show maintenance issues such as weak water pressure, faulty HVAC, dripping tubs, worn furnishings, or noise from heavy doors or nearby equipment.

Related guest reviews

8

kim

Feb 21, 2024

·

Stayed 3 nights

the only complaint was the hot water never got hot in the shower

8

Melissa

Dec 9, 2025

·

Stayed 1 night

The room was clean and comfortable. The staff was friendly. Breakfast was ok. Elevator was a little sketchy. It's certification was expired and was really slow for just a three floor hotel.

8

Wilma

Mar 24, 2024

·

Stayed 1 night

Comfortable beds, Tv needs updating of remotes

6

Amanda

Mar 2, 2024

·

Stayed 2 nights

The grounds are clean and right next to Walmart. Our heater in our room wouldn’t turn off so we were boiling the first night. Then the water pressure in the shower was poor and very light. Then the remote wasn’t working but that was an easy battery fix. Wouldn’t recommend room 226.

6

Kristina

Jun 9, 2023

·

Stayed 1 night

The lobby and exterior looked very nice and maintained. It's a nice area near a Target, and Walmart and Panera right next door. Only 7 minutes from ISU. There is a Portillos and Starbucks just down the road. Our room had a large brown stain on the carpet and the water in the bathtub/shower did not shut off fully so dripped all night. The toilet became clogged so I tried to call to see if the desk had a plunger but none of the buttons on the phone worked! I walked over and the man at the desk said the phones are a known problem. He came to plunge the toilet and interestingly was only wearing socks. No shoes. The water pressure in the shower was a bit weak but had plenty of hot water. But the desk clerk did tell me that we should've told him about the tub leaking water bc there is a trick to getting it shut off. You have to turn it on full power and then shut off. The breakfast in the morning was great and had lots of hot and cold options. The beds were very comfortable and clean. There was a grass area where you could take pets outside.

6

Andrew

Aug 22, 2023

·

Stayed 2 nights

It was clean but everything was in need off repair. Toilet sink tub drained poorly. AC was at 60 did ever cool. TV worked terrible, WiFi poor signal, breakfast as expected. Gentleman working desk during day very nice.

10

LULU

Jun 9, 2024

·

Stayed 2 nights

Not thrilled i had to go to the bottom floor from an end room on the 3rd floor for a bucket of ice. Doors are too heavy. Finally could sleep in with my brother who is Special Olympics athlete and all morning long the doors were slamming shut.

10

Karen

Jul 2, 2025

·

Stayed 1 night

The room I stayed waa newly renovated. Breakfast is great. The bed is so comfortable. Friendly service and very clean. The hotel is close to lots of restaurants and store like Walmart. It is less than 10min drive to ISU. I love it.

8

Rosemarie

Dec 21, 2022

·

Stayed 1 night

Room was clean but bathroom needed updating. Ceiling had patches which were not painted. Area between tub and floor looked dirty. Room was right above or near a generator or some kind of loud machine that would run every half hour or so very very loud could not sleep.

4

Tracey

Jun 3, 2025

·

Stayed 2 nights

The room, there was spot painted and not, then you cant close the door to the king room, the air flow sucks even with the fan on. It just looked sloppy for being remodled. Very disappointing.

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Service

Many guests describe the staff as friendly and accommodating, with smooth check-ins and helpful assistance like returning belongings and honoring late checkout. Some reported early housekeeping knocks, room entry before checkout, or occasional front desk missteps.

Related guest reviews

10

Darren

Apr 8, 2024

·

Stayed 1 night

They were able to accommodate a late checkout for us. Which we appreciated.

8

Sandra

May 12, 2024

·

Stayed 2 nights

Breakfast was decent for a hotel breakfast but I have to give a shout out to Darin. There was help needed with my father and instead of just saying sorry, can’t help, he did the exact opposite. He helped my father and in turn helped me and my family enjoy my son’s college graduation. Thank you so much Darin!!!!

10

Kristilynn

Aug 7, 2025

·

Stayed 1 night

Darrin at the front desk was esleciothiughtful and helpful. Hotel was very nice and clean. Breakfast was good. Other staff also friendly.

4

Nick

Mar 10, 2024

·

Stayed 1 night

The front desk was super unhelpful then the room wasn’t great but was a layover so wasn’t in too high of hopes but the bathroom with urine stains on floor was very disgusting we slept and got out immediately!!

10

Jessica

Jul 9, 2025

·

Stayed 1 night

Worked to help get some belongings back that I had left behind.

4

Ching

Mar 17, 2024

·

Stayed 1 night

The concierge/front desk person was friendly and apologetic. The next morning was awful. Why did housekeeping feel the need to knock on my door while I’m sleeping at 8 and again at 10. I wanted to sleep in on my Saturday morning.

10

Richard

Jun 27, 2024

·

Stayed 1 night

Good check in! Very helpful.

4

April

Feb 24, 2023

·

Stayed 1 night

The exceedingly overworked staff was very nice. A young man in training at the front desk made a few mistakes, but he was very apologetic, and a more experienced desk clerk finally came on duty and helped him correct the errors. Again, both very nice--it just took a long time. But then the condition of the rooms was very poor (I had to switch rooms). The tile in the bathroom was coming loose. The first room I was in was dusty, and the trash can hadn't been emptied. There was no lotion in the tiny bottle provided. We hear constantly that the service industry is understaffed because it can't find workers, but if they paid a decent wage and ensured good working conditions--rather than always just trying to maximize profits--they may be able to attract good workers and, in the end, achieve a more sustainable business model. I myself will never stay in a Holiday Inn Express again.

10

Bettina

Nov 9, 2025

·

Stayed 1 night

The staff was accommodating and very kind and polite. The room and the common areas were very clean and the breakfast was great. I would stay here again.

8

Betsy

Jan 21, 2024

·

Stayed 1 night

Bed was comfortable and concierge was friendly. Breakfast was good. However, we were woken up at 8:18 AM by knocking on our door and then cleaning lady entering our room. Check out is at 11:00.

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Location

Convenient location near shopping and dining with easy highway access, and several guests noted proximity to ISU. Several guests described the area as quiet and easy to navigate.

Related guest reviews

8

Clarence

May 1, 2023

·

Stayed 1 night

I enjoyed the breakfast and the ambiance of the dining area. It was close to a places where if you needed anything you could walk to it easily.

8

Denise

Jul 23, 2023

·

Stayed 2 nights

The hotel was clean and the staff was very hospitable. It's a nice quiet place right off the highway so it was very convenient.

10

Susan

May 6, 2023

·

Stayed 1 night

This has become my go-to hotel when I'm in Bloomington. Consistent and reliable. Friendly and helpful staff, clean and quiet room, wonderful breakfast. Great location, central to what I need. Easy to get around. Traffic very do-able. I love the Panera next door and gas station next to that. Easy parking. I'm really getting to know the area. High marks all around. I'll definitely be back.

10

John

Sep 16, 2025

·

Stayed 6 nights

Across street from Walmart Super center

10

Michael

May 29, 2023

·

Stayed 2 nights

Centrally located and very nice.

10

Susan

Oct 20, 2023

·

Stayed 1 night

I love this hotel. Consistently great. Friendly staff, lovely room, quiet, safe, great breakfast. Easy to get to.

6

Kristina

Jun 9, 2023

·

Stayed 1 night

The lobby and exterior looked very nice and maintained. It's a nice area near a Target, and Walmart and Panera right next door. Only 7 minutes from ISU. There is a Portillos and Starbucks just down the road. Our room had a large brown stain on the carpet and the water in the bathtub/shower did not shut off fully so dripped all night. The toilet became clogged so I tried to call to see if the desk had a plunger but none of the buttons on the phone worked! I walked over and the man at the desk said the phones are a known problem. He came to plunge the toilet and interestingly was only wearing socks. No shoes. The water pressure in the shower was a bit weak but had plenty of hot water. But the desk clerk did tell me that we should've told him about the tub leaking water bc there is a trick to getting it shut off. You have to turn it on full power and then shut off. The breakfast in the morning was great and had lots of hot and cold options. The beds were very comfortable and clean. There was a grass area where you could take pets outside.

10

Barbara

May 18, 2024

·

Stayed 1 night

Easily accessible and in close proximity to restaurants, gas stations and shopping areas.

6

Dave

Jul 7, 2023

·

Stayed 8 nights

Did not like to have to pick up towels and wash cloths at front desk because room service was only every three days. Liked the excellent breakfast that was offered!

10

Carol

Feb 19, 2023

·

Stayed 1 night

Convenient location for travel, restaurant of choice nearby.

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Dining

Breakfast is generally well liked with a good selection. Several reviews cite drawbacks such as repetitive options, excessive salt, limited variety, or concerns about handling.

Related guest reviews

4

Lynn

Jun 4, 2024

·

Stayed 2 nights

The room was a decent size but for the cost ($150) per night, I would expect the quality to be better. Every pice of furniture was damaged and or stained, even the light fixtures had rust spots. The wall paper was ripped, the bathroom was dirty and not well maintained. The bedspreads had stains. The room felt damp.The breakfast was just ok but not much variety. I wont stay again.

8

Melissa

Dec 9, 2025

·

Stayed 1 night

The room was clean and comfortable. The staff was friendly. Breakfast was ok. Elevator was a little sketchy. It's certification was expired and was really slow for just a three floor hotel.

10

Kristilynn

Aug 7, 2025

·

Stayed 1 night

Darrin at the front desk was esleciothiughtful and helpful. Hotel was very nice and clean. Breakfast was good. Other staff also friendly.

10

Claudia

Jul 12, 2023

·

Stayed 1 night

The breakfast was impressive! My husband went back for seconds!

4

Jeffrey

Mar 24, 2024

·

Stayed 7 nights

The breakfast is the same reheated... sausages or bacon.. some of the sausages were out of date... cereal dispensers are labeled Kelloggs but are refilled with generic Walmart cereal... I saw it refilled a couple of times. The bfast rolls sit under the warmer too long and get hard. Need more than chobani greek yogurt.. NEED VARIETY AND BETTER FOOD HANDLING

8

Robert

May 10, 2023

·

Stayed 1 night

Great hotel. Close to restaurant. Great hot breakfast. Definitely would stag again

10

Karen

Jul 2, 2025

·

Stayed 1 night

The room I stayed waa newly renovated. Breakfast is great. The bed is so comfortable. Friendly service and very clean. The hotel is close to lots of restaurants and store like Walmart. It is less than 10min drive to ISU. I love it.

10

Bettina

Nov 9, 2025

·

Stayed 1 night

The staff was accommodating and very kind and polite. The room and the common areas were very clean and the breakfast was great. I would stay here again.

10

John

Mar 30, 2023

·

Stayed 1 night

Lovely decor - comfortable room. A really impressive breakfast buffet.

8

amy

Jan 4, 2024

·

Stayed 1 night

Check in was fast and easy. Hotel lobby was very nice and clean. First room had black mold in the bathroom so I asked to change rooms. Second room was much better. Very comfortable beds and pillows, heater worked extremely well and water pressure was fine. Pool was clean and very warm! Hot tub was dirty so we didn’t use it. Breakfast had many options and was overall decent but bacon and sausage gravy was very salty. Still tasted good though. Overall decent stay close to Walmart, restaurants and shopping.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$92
February	$103
March	$121
April	$121
May	$138
June	$169
July	$125
August	$159
September	$162
October	$152
November	$127
December	$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $252	19 $294
20 $100	21 $116	22 $116	23 $116	24 $123	25 $121	26 $113
27 $81	28 $146	29 $135	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $190	3 $164
4 $110	5 $127	6 $146	7 $137	8	9 $229	10 $135
11 $102	12 $121	13 $127	14 $130	15 $149	16 $382	17 $118
18 $97	19 $128	20 $163	21 $130	22 $137	23 $199	24 $278
25 $93	26 $118	27 $116	28 $121	29 $117	30 $126	31 $122

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed (Executive King)

Standard Room, 1 King Bed

Standard Room

Suite, 1 Bedroom, Accessible (Communications, Accessible Tub)

Room (Specialty)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Suite, 1 Bedroom

Standard Room, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Bloomington-Normal University Area by IHG

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Prices for upcoming dates