Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 40 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may include elevators.

What is the location of the property in relation to key landmarks?

The hotel is located near the airport and within a 5-minute drive of Illinois State University and The Shoppes at College Hills. It is approximately 0.8 miles from Shepard Park Dog Park and 2.1 miles from Ironwood Golf Course.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests. The pool is heated and operational year-round.

What are the hotel's policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Comfort Suites Normal University Area Hotel

Average nightly price at Comfort Suites Normal University area by month, last 12 months (USD)
Month	Average price
January	$101
February	$103
March	$93
April	$82
May	$93
June	$96
July	$100
August	$101
September	$73
October	$106
November	$93
December	$86

What guests think

Reviews of Comfort Suites Normal University area describe a budget-friendly stay with convenient access to ISU and nearby shopping, but with mixed quality: many note clean, comfortable rooms and helpful staff, while others report dated spaces, odors, and maintenance issues.

Guests frequently mention housekeeping misses and visible wear, including scuffed doors, stained fabrics, and occasional plumbing or HVAC problems. Facilities draw mixed feedback: the pool is sometimes cold, cloudy, or closed and the elevator has cleanliness or inspection concerns, though parking is easy. Breakfast is generally hot and satisfactory, but variety and quality vary, with repeated notes about limited choices. Expect a convenient budget stay with trade offs in upkeep and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: several reviews cite a cold or cloudy pool, occasional closures or broken parts, and elevator cleanliness or inspection concerns. Some guests also found parking easy.

Related guest reviews

4

Kristi

Oct 7, 2025

·

Stayed 1 night

One room wasnt fully clean. Clothes left behind and key left behind. Pull out bed was broken. No bedding for the pullout bed. They moved us to a different room at 11 at night. Other room was dirty. Had mini soaps that were USED. No bedding or pillows for pullout. Lock on bathroom door didnt work. Pool area is very run down. Breakfast could have had morw vairety. Sketchy area. Elevator had ppl stuck in it for a while. Decided to only take stairs. Could hear the ppl above us!

6

Amber

Jul 6, 2025

·

Stayed 4 nights

The staff was wonderful, but the building is old and in need of some serious upgrades. The grout in the bathroom needs some serious attention, the showers are very old and need repairs. The pool heater didn't work so it was freezing.

8

Kelly

Jul 12, 2025

·

Stayed 1 night

Hotel was clean. Breakfast was hot. Pool needs updated with handicap accessible steps.

8

Lori

Sep 22, 2024

·

Stayed 2 nights

Our stay was fine, we understand that many service businesses are short-staffed and do their best. The hotel staff did their best, but the elevator was hot and various areas of the hotel needed more attention,

8

Carrie

Jun 6, 2024

·

Stayed 1 night

Convenient location to ISU. Very large, spacious room. Bathroom seems to have newer tile on floor and shower/tub. Hotel was very quiet and had a great night’s rest. I felt safe staying here alone. Other areas in the room and hotel are very dated. The carpet in the elevator was extremely dirty (looked like a large oil spill) and you could see hand prints all over the elevator walls. The tv remote didn’t work, I could have contacted front desk but didn’t. Wasn’t able to connect to Netflix or other streaming apps as it wasn’t a smart tv, which wasn’t a big deal to me but I know it may be for some. I might stay here again in the future but it wouldn’t be my first choice. I didn’t eat breakfast here but it was free.

4

Crystal

Jul 24, 2025

·

Stayed 1 night

It just really needs cleaning, bathrooms doors very dirty, smell in room is awful. Some outlets work some doesn’t. Furniture is damaged badly. I normally don’t leave a review but maybe things will get better. Pool doesn’t work and need to be repaired and cleaned.

10

Nancy

Jun 9, 2024

·

Stayed 2 nights

Our 2-night stay was exactly what we were looking for. Clean room. Super nice and accommodating Staff. Parking was easy & abundant.

2

Gina

May 12, 2025

·

Stayed 2 nights

The pool was VERY cold for being a heated pool. There was numerous hairballs in the pool. We left trash out by our door for pick up but was never picked up even when we left (2 night stay). The bedsheets did not fit the king size bed and we always woke up with the fitted sheet off. Overall it was not a good hotel experience and would not recommend this property,

6

Melissa

Apr 9, 2024

·

Stayed 1 night

Stay was decent. The ladder in the pool was broken which no big deal. The only thing that I found upsetting would be the Elevator! The expiration on the elevator safety was expired since 12/2023. Kinda scary you should probably have it inspected.

6

Brit

Jul 27, 2025

·

Stayed 2 nights

The building is very old, which is obvious in the rooms. The room we were in had at some point in its life been a smoking room and it smelled. Pool was closed. However, bed was comfy, air worked great, water pressure was good, breakfast room had decent coffee. Don’t know if I would stay again because of the smell but it was cheap therefore, three stars.

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Cleanliness

Cleanliness feedback is inconsistent, with recurring notes about musty or smoke odors, dirty bathrooms, stains, and leftover items from prior guests, though others report clean rooms.

Related guest reviews

6

Michelle

Jun 20, 2025

·

Stayed 1 night

Room was spacious but a bit dinged up. Lots of dings on the walls and furniture. Found really stinky food in the fridge.

4

Richard

Aug 12, 2025

·

Stayed 1 night

Dirty carpets/musty smell in the rooms. All the doors to the rooms in the hallways look beaten and destroyed. I had asked when I checked in for a late checkout which was granted till noon. Then I got a call that I needed to leave immediately at 11am. Poor service and there’s so many better places to stay in the area. Choice hotels are always a letdown….

6

Michael

Sep 21, 2025

·

Stayed 2 nights

Room smelled of mildew/ sitting water. Grout in the bathroom was disgusting, hairs on our sheets. Pool was open but definitely not well taken care of.

6

Brett

Mar 11, 2024

·

Stayed 1 night

It was fine other than the cleanliness. The bathroom was dirty and had used washcloths and towels still there.

6

Jennifer

Sep 3, 2025

·

Stayed 1 night

The toilet must of flooded before we got there. The carpet was sopping wet and we had to use all of our towels. It smelled very musky and even though it was non-smoking, it reeked of smoke. Also all small items are not updated or fixed. Sink leaked, little water pressure, blinds don’t shut all the way. Pretty gross!

2

Hillary

Aug 16, 2025

·

Stayed 2 nights

-lobby smelled like cigarette smoke -room clearly had not be used or looked at in quite some time…floors were wet from humidity, cigarette butt under toilet, water didn’t drain in shower, no soap to wash hands, no sheets for pullout couch, entire floor smelled like weed, room smelled like mildew. Worst experience, will never return.

4

Tyquita

Aug 5, 2025

·

Stayed 2 nights

The bedding was dirty and the food was ok.our pull out bed had stains and the whole room smelled like animals had been sleeping on the pull out bed,there were white hairs everywhere.

10

Sandi

Nov 17, 2025

·

Stayed 1 night

Great size and clean room. Great breakfast. Great location.

4

Timothy

Sep 28, 2025

·

Stayed 2 nights

The bathroom door was really dirty. The shower curtain didn’t go to the floor for all the water came out on the floor not nice.

4

Jamila

May 23, 2025

·

Stayed 2 nights

Lots of stains on couch and linens

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Rooms

Rooms are generally spacious with comfortable beds, but decor and fixtures feel dated, and guests report intermittent issues like noisy halls, weak AC, broken sofa beds, or worn furniture.

Related guest reviews

8

Brenda

Jul 31, 2025

·

Stayed 1 night

Comfortable king bed! Clean room, frig & microwave. Little 1 cup coffee maker was lame. Stale coffee 'bags". Ewwww. They need to put K-cup coffee makers in each room!!

4

Ramanathan

May 19, 2025

·

Stayed 1 night

There wasn’t much airflow in the room and Air-condition wasn’t working at all

6

Karen

Jun 28, 2024

·

Stayed 4 nights

Rooms need to be updated with new bedding and furniture. Something needs to be done about the key cards. They don’t always work and you have to go to the front desk for help with them. Bedding was all wrinkled and dingy looking.

6

Maria

Jul 13, 2025

·

Stayed 3 nights

Noisy and faces a Walmart parking lot, with truckers and other vehicles around at all hours of the day. Stayed for three nights (Wednesday–Saturday) for a business trip and all three nights there were parties and loud noises from the pool and down the hall until almost midnight (apparently locals use this hotel to party). Room was clean, just a bit tired (some cracks above windows and a broken cover on the AC unit. Breakfast had scrambled eggs and sausages, but no potatoes. Instant oatmeal, yoghurt, a cereal selection, basic bagged bagels, English muffins, and individually packed sweet (vending machine) muffins. Hot coffee, but no hot water for tea. Will not be returning even if I am in town again.

8

Kathy

Jul 16, 2024

·

Stayed 2 nights

The room was in decent condition, but it had a few things falling apart. Carpet was a little dingy but overall, it felt clean and was roomy.

8

Carrie

Jun 6, 2024

·

Stayed 1 night

Convenient location to ISU. Very large, spacious room. Bathroom seems to have newer tile on floor and shower/tub. Hotel was very quiet and had a great night’s rest. I felt safe staying here alone. Other areas in the room and hotel are very dated. The carpet in the elevator was extremely dirty (looked like a large oil spill) and you could see hand prints all over the elevator walls. The tv remote didn’t work, I could have contacted front desk but didn’t. Wasn’t able to connect to Netflix or other streaming apps as it wasn’t a smart tv, which wasn’t a big deal to me but I know it may be for some. I might stay here again in the future but it wouldn’t be my first choice. I didn’t eat breakfast here but it was free.

8

Brian

Jun 4, 2024

·

Stayed 2 nights

Hotel and room was clean. Our room location was noisy(next to pool and ice machine) but we usually travel with ear plugs :-)

8

kelly

May 12, 2024

·

Stayed 1 night

The room was large and the bed was comfortable. I would definitely stay there again

10

Patricia

Jun 12, 2024

·

Stayed 2 nights

The hotel was very comfortable and convenient for attending Special Olympics. The room was quiet and had all amenities we needed. Especially pleased that the heater/ac was not noisy😊

2

Pamela

Jun 23, 2025

·

Stayed 1 night

The beds need to be replaced. They were lumpy. The outlets in the bathroom did not work. The place was clean but needs some TLC. The furniture had scratches on it and need some care. Staff was pleasant.

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Service

Many guests praise friendly, accommodating staff and smooth check-in, but recurring complaints mention long waits, key-card hassles, and occasional rudeness or reservation mix-ups.

Related guest reviews

10

Marjorie

Feb 16, 2025

·

Stayed 1 night

Everyone was so nice and friendly. Had no problems checking in, we needed more sheets and towels and they never asked why just let us have them. We will most definitely use thus place again..

10

Arether

Aug 18, 2025

·

Stayed 1 night

The staff was pleasant and polite.

4

Richard

Aug 12, 2025

·

Stayed 1 night

Dirty carpets/musty smell in the rooms. All the doors to the rooms in the hallways look beaten and destroyed. I had asked when I checked in for a late checkout which was granted till noon. Then I got a call that I needed to leave immediately at 11am. Poor service and there’s so many better places to stay in the area. Choice hotels are always a letdown….

4

Ryan

Jul 22, 2024

·

Stayed 1 night

Room was fine. Staff not so much. Waited about 20 minutes at the desk before someone showed to check us in. No warning system to alert staff of our presence. Other than that, stay was fine!

10

Justin

Jun 24, 2025

·

Stayed 1 night

Person at the desk, she was super helpful and quick!

8

Angelique

May 26, 2025

·

Stayed 1 night

A great price for a very decent and comfortable stay. Check-in was easy and the desk clerk was very friendly. The room was spacious. The beds were clean and comfortable. Clean bathroom, although it could have used some maintenance touch-ups. Breakfast was standard hotel fare, but ample and good. We found a couple of small items left by the previous guests, so cleaning could be a little more thorough. No restaurants or stores within walking distance, but a 5-10 minute drive will get you to lots of options. Overall, a very pleasant experience for this hotel caliber.

10

traci

Dec 16, 2025

·

Stayed 1 night

The front desk clerk went above and beyond to make our stay pleasant

4

Angela

May 10, 2025

·

Stayed 1 night

They let someone check into my room (supposedly with an ID) using my credit card I reserved with and then when I arrived at 9pm I was told my room (2Q NS) was no longer available and I had to take a K Smoking room. I was up half the night with my asthma and had to share a bed with my son. When I tried to find out what happened (when I realized I had 2 rooms charged), they claim someone checked into my reserved room that afternoon but seem unable to explain how that could have happened when they assure me they always ask for ID. Now I am worried this mystery other person has access to my credit card. Very sketchy! And now they won't call back with any resolution. Will not stay here again that is for sure!

10

Danielle

May 12, 2024

·

Stayed 1 night

We had a great stay for graduation weekend. The staff was very kind and went above and beyond. We received a goodie bag upon check in for graduation And I received a flower for Mother’s Day upon check out. The breakfast was hot and ready. The hotel was clean, the location was close to everything we needed. We will be staying here again for sure!

4

Tracy

Jun 23, 2025

·

Stayed 1 night

There wasn’t anyone at the front desk when I arrived. I waited for a while & shouted hello with no success. There should be a bell, but there wasn’t. I had to call the hotel for Kim to come out. She had an ear piece in so that’s why she couldn’t hear me. She wasn’t too pleasant either.

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Location

Convenient for ISU and highway access, with Walmart and dining nearby; some guests noted noise from the parking lot and a few felt the area sketchy.

Related guest reviews

10

Barbie

Jul 20, 2025

·

Stayed 1 night

Safe, right next to Wal-Mart, clean, and a great price!

6

Maranda

Apr 30, 2025

·

Stayed 1 night

The room we had smelled very stale and musty. The room was scuffed up on the walls and furniture. Everything looked very used. The hotel also seemed to be located in an unsafe area. For the most part it was clean and breakfast was good. However, I would not stay here again.

8

Kenneth

Jun 2, 2024

·

Stayed 1 night

A bit off the interstate but a lot of dining options and close to the university.

8

Candace

Nov 7, 2025

·

Stayed 1 night

Just in town for a concert. This place was convenient and located next to a Walmart. The room itself was clean. The doors looks beat up a bit but everything else was good

8

Carmen

Aug 19, 2025

·

Stayed 1 night

Great! … stayed just 1 night to drop my kid off at school… close to everything WALMART , gas station and restaurant!!! Clean and quiet breakfast was Hot ready and FREE!!!!

6

Maria

Jul 13, 2025

·

Stayed 3 nights

Noisy and faces a Walmart parking lot, with truckers and other vehicles around at all hours of the day. Stayed for three nights (Wednesday–Saturday) for a business trip and all three nights there were parties and loud noises from the pool and down the hall until almost midnight (apparently locals use this hotel to party). Room was clean, just a bit tired (some cracks above windows and a broken cover on the AC unit. Breakfast had scrambled eggs and sausages, but no potatoes. Instant oatmeal, yoghurt, a cereal selection, basic bagged bagels, English muffins, and individually packed sweet (vending machine) muffins. Hot coffee, but no hot water for tea. Will not be returning even if I am in town again.

10

Ria

May 12, 2025

·

Stayed 2 nights

Close to a lot of things

8

Angelique

May 26, 2025

·

Stayed 1 night

A great price for a very decent and comfortable stay. Check-in was easy and the desk clerk was very friendly. The room was spacious. The beds were clean and comfortable. Clean bathroom, although it could have used some maintenance touch-ups. Breakfast was standard hotel fare, but ample and good. We found a couple of small items left by the previous guests, so cleaning could be a little more thorough. No restaurants or stores within walking distance, but a 5-10 minute drive will get you to lots of options. Overall, a very pleasant experience for this hotel caliber.

8

Carrie

Jun 6, 2024

·

Stayed 1 night

Convenient location to ISU. Very large, spacious room. Bathroom seems to have newer tile on floor and shower/tub. Hotel was very quiet and had a great night’s rest. I felt safe staying here alone. Other areas in the room and hotel are very dated. The carpet in the elevator was extremely dirty (looked like a large oil spill) and you could see hand prints all over the elevator walls. The tv remote didn’t work, I could have contacted front desk but didn’t. Wasn’t able to connect to Netflix or other streaming apps as it wasn’t a smart tv, which wasn’t a big deal to me but I know it may be for some. I might stay here again in the future but it wouldn’t be my first choice. I didn’t eat breakfast here but it was free.

10

Laverne

May 11, 2025

·

Stayed 2 nights

Easy access to the freeway.

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Dining

Breakfast is commonly hot and adequate, but variety can be limited and quality inconsistent, with repeated mentions of basic eggs and sausage and few alternatives.

Related guest reviews

4

Kristi

Oct 7, 2025

·

Stayed 1 night

One room wasnt fully clean. Clothes left behind and key left behind. Pull out bed was broken. No bedding for the pullout bed. They moved us to a different room at 11 at night. Other room was dirty. Had mini soaps that were USED. No bedding or pillows for pullout. Lock on bathroom door didnt work. Pool area is very run down. Breakfast could have had morw vairety. Sketchy area. Elevator had ppl stuck in it for a while. Decided to only take stairs. Could hear the ppl above us!

10

Lakeesha

Jun 30, 2025

·

Stayed 2 nights

Everything was good Except 1 thing about breakfast You had a variety and only meat was sausage links Need bacon and biscuits and gravy And a different kind of sausage because everyone doteat pork But it was lovely

10

Michael

Dec 28, 2025

·

Stayed 1 night

Wonderful night great breakfast

6

Maria

Jul 13, 2025

·

Stayed 3 nights

Noisy and faces a Walmart parking lot, with truckers and other vehicles around at all hours of the day. Stayed for three nights (Wednesday–Saturday) for a business trip and all three nights there were parties and loud noises from the pool and down the hall until almost midnight (apparently locals use this hotel to party). Room was clean, just a bit tired (some cracks above windows and a broken cover on the AC unit. Breakfast had scrambled eggs and sausages, but no potatoes. Instant oatmeal, yoghurt, a cereal selection, basic bagged bagels, English muffins, and individually packed sweet (vending machine) muffins. Hot coffee, but no hot water for tea. Will not be returning even if I am in town again.

8

Angelique

May 26, 2025

·

Stayed 1 night

A great price for a very decent and comfortable stay. Check-in was easy and the desk clerk was very friendly. The room was spacious. The beds were clean and comfortable. Clean bathroom, although it could have used some maintenance touch-ups. Breakfast was standard hotel fare, but ample and good. We found a couple of small items left by the previous guests, so cleaning could be a little more thorough. No restaurants or stores within walking distance, but a 5-10 minute drive will get you to lots of options. Overall, a very pleasant experience for this hotel caliber.

8

Melissa

Jun 25, 2024

·

Stayed 1 night

Breakfast is ok. Usually always the same thing

10

Craig

May 26, 2025

·

Stayed 1 night

Clean rooms and everything in good working order. Comfortable beds and a working swimming pool that looked clean and inviting. Good breakfast in the morning.

10

Sandi

Nov 17, 2025

·

Stayed 1 night

Great size and clean room. Great breakfast. Great location.

10

James

Nov 11, 2025

·

Stayed 1 night

Breakfast was fresh just not seasoned... Service was amazing we were very friendly and helpful actually enjoyed my time

10

David

Nov 5, 2025

·

Stayed 1 night

not my first stay and again was great. Its not super fancy but its clean and breakfast is great. Great stay for the price point

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $66	2 $72	3 $74	4 $74	5 $80	6 $103	7 $89
8 $71	9 $82	10 $82	11 $94	12 $97	13 $97	14 $91
15 $82	16 $82	17 $82	18 $82	19 $79	20 $91	21 $90
22 $80	23 $81	24 $81	25 $81	26 $103	27 $91	28 $89
29 $81	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
		1 $80	2 $80	3 $79	4 $97	5 $94
6 $78	7 $79	8 $80	9 $79	10 $79	11 $107	12 $93
13 $79	14 $80	15 $80	16 $80	17 $80	18 $93	19 $92
20 $78	21 $79	22 $80	23 $78	24 $78	25 $92	26 $92
27 $80	28 $79	29 $80	30 $80	31 $80

Comfort Suites Normal University area

Prices for Comfort Suites Normal University area

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Suite

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, Multiple Beds, Accessible

Guest reviews of Comfort Suites Normal University area

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Normal University area

Prices for upcoming dates