Country Inn & Suites by Radisson, Schaumburg, IL

As said before, this is my go to hotel when going to Chicago. Still will be but disappointed with my last stay. We settled in for the night and around 11:30p the TV went out. You could hear , could see the guide, could see if you open YouTube and Netflix but if you tried to go to the channel itself, whether it be regular TV or Netflix YouTube, the screen wouldn't show. Turned tv off ,tried numerous times but nothing worked. As a insomniac it wasn't the best for a TV to go out. All I could do was listen. Asked if there was a partial refund or compensation for this and the worker said she would let the manager know because I'm familiar with the manager, left my number and I never heard from them. There were other issues with the room as well but I won't discuss here because I do like the hotel and the staff. Whether I could get a compensation for that trip, maybe an upgrade on our next visit, anything, I would have appreciated a phone call or email. I will would recommend this hotel to others. They are a great hotel and amazing manager with great staff.

The front desk staff was friendly and helpful. The beds are quite comfortable. Very convenient location

Rooms are always clean. Breakfast always wonderful as well. Have stayed here around 10 times. Only issue I had this stay was the cleaning staff knocking on the door 3 different times ten mins before regular checkout and 11:30 which was the agreed later check out time. I was trying to get a daughter who had sternum surgery up and ready to leave and kept getting interrupted. I'm sure the cleaning team has a list of which rooms have later checkouts.

Breakfast was good

Room had couple ants but room was clean and shower was in poor condition no water pressure. Reported to front desk and they never came to check on it. They stated they will come in the morning and never came to repair it.