Name: Courtyard by Marriott Chicago Waukegan / Gurnee
Address: 3800 Northpoint Boulevard, Waukegan, Illinois, United States of America, Waukegan, Illinois, US
Price range: $138–$276 per night
Rating: 8.92

What guests think

At Courtyard by Marriott Chicago Waukegan / Gurnee, guests often praise friendly staff, clean and comfortable rooms, and a convenient setting near Great Lakes Naval Base, shops, and dining, plus amenities like an indoor pool, hot tub, gym, and bistro.

Many Navy families appreciated graduation info packets and, in some cases, a paid shuttle to Great Lakes. Drawbacks mentioned are no free breakfast and occasional Bistro hour limits, plus sporadic pool or hot tub cleanliness or temperature issues and some disruption from renovations. Overall, expect a well-organized stay with practical amenities suited to Navy visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool, hot tub, fitness center, and an on-site Bistro/Starbucks draw praise; some guests reported limited Bistro hours, occasional pool or hot tub cleanliness/temperature problems, and minor renovation or parking disruptions.

Related guest reviews

8

APRIL

Jun 24, 2024

·

Stayed 3 nights

Pool and hot tub very dirty! Housekeeping did not clean out bathtub in my room.

10

Melissa

Aug 3, 2025

·

Stayed 2 nights

I really enjoyed my stay at the Courtyard Marriott Waukegan. The property had great amenities, pool, hot tub, fitness center, etc... There's also a small bistro / bar for drinks, & light food. The front desk staff was awesome!

10

Raymond Joseph

Sep 16, 2024

·

Stayed 3 nights

This Courtyard Marriott is located at a convenient centralized location and within a short walking distance to a Starbucks, a Walmart, and a few fast food restaurants. There is also a Starbucks located in the lobby of the hotel. However the hours are limited. The lobby is very clean, spacious, and comfortable with an abundance of couches and chairs to relax in. The staff is very helpful and friendly. Our room was super clean and roomy with all the essentials. The bed was very comfortable. No odors on any of the linens, pillows, or towels. The climate control system in the room worked perfectly and water temperatures from the shower and sink were spot on. We were there on a Tuesday to a Friday and the hotel was quiet and our sleep was never interrupted. We were completely satisfied and happy with our stay at this hotel and highly recommend it.

10

Jai-Len

Aug 31, 2025

·

Stayed 1 night

The staff was very kind! Also, I enjoyed the amenities—the gym, swimming pool, and bistro. This location was also coveniently surrounded by many restaurants. I definitely would stay here again.

4

Ivy

Mar 16, 2025

·

Stayed 1 night

The jacuzzi was filthy and did not work properly, a change if filter and attention was needed. There were no towels i called the front desk from the pool they never came after an hour we just went to the front desk wet to request towels. The room beds were low to the ground andlack luster i did get cloroxwipes to self clean. It was my daughters bday and she could not enjoy the jacuzzi do to it being filthy with particles floating.

10

AYODEJI

Apr 15, 2025

·

Stayed 2 nights

I had a great stay at Courtyard Chicago Waukegan/Gurnee! The hotel truly delivers on its promise of offering inviting and flexible spaces. The lobby was modern and comfortable—perfect for relaxing or getting some work done. I also appreciated the 24-hour fitness center and indoor pool, which made it easy to stick to my routine. The staff was friendly and welcoming from the moment I arrived. My room was clean, quiet, and had everything I needed for a comfortable stay. I especially liked having The Bistro right on-site—it was super convenient to grab a bite or coffee without having to leave the hotel. The location was also great, close to shops, restaurants, and Six Flags. Whether you're staying for business or leisure, this hotel strikes the right balance between comfort and style. I’d definitely stay here again!

6

Leanna

Nov 2, 2025

·

Stayed 2 nights

One of the reasons we wanted to get away was to relax and enjoy the hot tub, however, the hot tub water was so scalding hot we couldn’t sit in it. My legs turned bright red immediately. Otherwise, a decent stay.

6

Nicole

Sep 22, 2023

·

Stayed 1 night

The first room we were in was so small and not what I was expecting they moved us to a different room. There was construction all over the hotel and the indoor pool was freezing and the hot tub was not turned on.

10

Soledad

Aug 26, 2025

·

Stayed 1 night

The temperature of the hot tub was really hot!

10

CHERLINE

May 10, 2024

·

Stayed 2 nights

There was some renovation work around the building which cause parking issues at night. Overall, it was wonderful staying there and I definitely recommend it to everyone.

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Cleanliness

Reviews frequently describe rooms and common areas as very clean; a few note isolated issues like stained bedding or light housekeeping.

Related guest reviews

8

Demiko

Jul 13, 2025

·

Stayed 4 nights

Great service and the room was extremely clean and comfortable. During our stay, we received notification that our room would be cleaned (for one of our days). We were a little puzzled as far as the level of cleaning that was done. We figured a wipe down of the sink and vacuuming would have occurred but unfortunately it did not. I feel this is a one-time occurrence because we stayed at this hotel multiple times with no complaints. Marriott Courtyard will continue to be my choice for accommodations when I return to Chicago.

8

Steve

Nov 30, 2025

·

Stayed 4 nights

Clean room

10

Jonathan

Feb 7, 2026

·

Stayed 3 nights

Clean rooms, excellent friendly service!

10

Athina

Sep 6, 2025

·

Stayed 1 night

Super clean

10

Nashika

Nov 10, 2025

·

Stayed 2 nights

Clean rooms politeness from staff when checking in and out quite felt safe

10

Michelle

Jul 6, 2025

·

Stayed 3 nights

Nice and clean.

8

Leslie

Nov 22, 2025

·

Stayed 2 nights

Hotel was great with the exception of the pillows. They were fluffy but as soon as you lay your head down it’s flat and oddly lumpy. My husband and I had 2 rough nights of sleep. The bed was comfortable, hotel clean, staff is friendly. I just wish we bright our own pillows. Why do so many hotels have awful pillows?

10

Henry

Nov 17, 2025

·

Stayed 3 nights

The room and hallways outside the room were clean. A Fantastic location if your Son/Daughter is graduating from Great Lakes Naval Base. I was impressed at check in to receive a Great Lakes Naval Training Information packet for the graduation. The staff is very courteous!

8

Shongalisa

Sep 30, 2025

·

Stayed 1 night

The bedding didn't look clean. There were makeup stains and I don't wear makeup.

10

Matt

Feb 21, 2025

·

Stayed 2 nights

Nice and clean

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Rooms

Rooms are generally spacious and comfortable with good beds; some guests mention dated features, pillow discomfort, missing microwaves, or occasional maintenance issues such as TV, fridge, locks, or small bathrooms.

Related guest reviews

4

Jennifer

Apr 13, 2024

·

Stayed 3 nights

Beds were very hard, this is an OLD hotel and it shows. Rooms are incredibly small!!! Says balcony but you can’t go out on it, I wouldn’t fit a person or chair outside anyway. Hallway smells funny

10

Alexandra

Oct 27, 2025

·

Stayed 1 night

Perfect! The only downside is there was no microwave in the room.

8

Avelon

Nov 23, 2025

·

Stayed 3 nights

The room was clean and spacious. The beds were very comfortable and my family had a good nights sleep.The staff was very accommodating and helpful with anything we needed. The only things that were a problem at the time was that we didn't have hot water. It was luke warm in winter, and wifi service was down.

10

Adam

May 27, 2025

·

Stayed 1 night

It was great and had a very roomy room!

10

Gregory

Jan 15, 2025

·

Stayed 3 nights

Highly recommend. My only personal complaint is that the bathroom was a small(er) than I think is convenient.

10

Matthew

Apr 25, 2025

·

Stayed 1 night

One of the softest beds we've slept in at a hotel in a long time and the room was very clean. Definitely am staying there again next time I come to the area.

2

Alicia

Jun 10, 2024

·

Stayed 1 night

The person at the front desk didn’t greet me. She acted like it was a hassle to check me in. We Cheecked in the room the ridge didn’t work they brought a new one that still aint work. The door was stuck and didn’t lock. Just didn’t like it and won’t go back.

8

Leslie

Nov 22, 2025

·

Stayed 2 nights

Hotel was great with the exception of the pillows. They were fluffy but as soon as you lay your head down it’s flat and oddly lumpy. My husband and I had 2 rough nights of sleep. The bed was comfortable, hotel clean, staff is friendly. I just wish we bright our own pillows. Why do so many hotels have awful pillows?

6

Marie

Mar 2, 2025

·

Stayed 2 nights

Booked room with King Bed and pull out sofa. There was a king bed and only a chair. Would like dis count since room is not what we paid for.

6

Thomas

Oct 3, 2025

·

Stayed 1 night

Needs microwave. And angle of tv positioning. By the foot. Fix it

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Service

Service is widely praised as friendly and helpful with smooth check-in and thoughtful support for Navy families; a few reports cite rudeness or slow responses.

Related guest reviews

10

Dean

Aug 23, 2023

·

Stayed 1 night

Both of the women that work there the lady at the front desk, and Molly were so much help especially the lady that helped me check in I'm sorry I forgot her name but she is truly awesome

10

Celestine G

Nov 1, 2025

·

Stayed 4 nights

The staff went beyond being helpful and courteous. Greeted me by name and was outstanding.

10

Debra

Nov 1, 2025

·

Stayed 1 night

The check in was fast and staff was friendly and helpful! I will come back again for sure!

10

Paul

Feb 22, 2025

·

Stayed 1 night

Very helpful staff,great hotel

2

Alicia

Jun 10, 2024

·

Stayed 1 night

The person at the front desk didn’t greet me. She acted like it was a hassle to check me in. We Cheecked in the room the ridge didn’t work they brought a new one that still aint work. The door was stuck and didn’t lock. Just didn’t like it and won’t go back.

10

Gabriella

Apr 20, 2025

·

Stayed 4 nights

The room was comfortable. Employees were extremely helpful. I was there for my sailor’s bootcamp graduation and they gave me a packet with all sorts of information on it. Abi at the front desk helped me plan some fun things to do and was super friendly! Great service overall.

8

Lissette

Aug 4, 2025

·

Stayed 1 night

I wholeheartedly was surprised at how clean this hotel was throughout. The front desk could use some upgrading including the front desk employee Rod. The young ladies at the front desk were both pleasant and professional, however Rod was rude, impolite and unprofessional-and unprovoked. It matters not what he did so I dont need to publish it here. Do not be deterred by my comment about his isolated attitude, demeanor, blatant disrespectful laugh and loud whopping when he knew he was wrong and not even being spoken with. The hotel is worth staying as it is very comfortable and extremely clean throughout the hotel, their gym and the room I stayed in overnight. The price point was a little high. They only had one front desk attendant with over 7 people in line; Rod wheeled himself through the line stating he would help the next person in line, only to help the young lady resolve an issue- further delaying assisting the clients in line.

10

Henry

Nov 17, 2025

·

Stayed 3 nights

The room and hallways outside the room were clean. A Fantastic location if your Son/Daughter is graduating from Great Lakes Naval Base. I was impressed at check in to receive a Great Lakes Naval Training Information packet for the graduation. The staff is very courteous!

4

Zade

Jan 21, 2024

·

Stayed 2 nights

Overall the place was very nice and rooms were well maintained. However, we were across from an extremely loud family and we had to call the front desk and complain. They never got more quiet and the hotel, did nothing about it. Extremely disappointed with the experience

10

Ryan

Nov 19, 2025

·

Stayed 2 nights

Easy for everything. Staff was very knowledgeable and helpful. They even helped us secure an item that was left behind that we came back for. They all deserve a raise!

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Location

Location is convenient to Great Lakes Naval Base, restaurants, shopping, and Six Flags, with many places walkable and the area feeling quiet and safe.

Related guest reviews

10

Esther

Dec 31, 2024

·

Stayed 4 nights

Great stay and location close to everything we needed: Tesla charging, shopping, restaurants and family.

8

Carly

Aug 9, 2025

·

Stayed 3 nights

Great location. Lots of restaurants and shopping .

10

Nicole

Sep 14, 2025

·

Stayed 3 nights

Loved our stay! Very clean and comfy. Close by Starbucks, Denny’s and Walmart. Central to everything you need and only a quick 12 minute drive to the RTC Navy Base. Would 100% recommend this hotel!

10

chenese

Jan 1, 2025

·

Stayed 1 night

The property was clean, friendly staff and good dining options in walking distance.

10

Raymond Joseph

Sep 16, 2024

·

Stayed 3 nights

This Courtyard Marriott is located at a convenient centralized location and within a short walking distance to a Starbucks, a Walmart, and a few fast food restaurants. There is also a Starbucks located in the lobby of the hotel. However the hours are limited. The lobby is very clean, spacious, and comfortable with an abundance of couches and chairs to relax in. The staff is very helpful and friendly. Our room was super clean and roomy with all the essentials. The bed was very comfortable. No odors on any of the linens, pillows, or towels. The climate control system in the room worked perfectly and water temperatures from the shower and sink were spot on. We were there on a Tuesday to a Friday and the hotel was quiet and our sleep was never interrupted. We were completely satisfied and happy with our stay at this hotel and highly recommend it.

10

ELISA

Feb 20, 2025

·

Stayed 3 nights

I loved that we were only 5mins away from the Navy base, there was optional transportation to and from the base for a very reasonable price. Reservation is required and can be made when checking in. There's a Starbucks and delicious restaurant literally 5yds from the hotel and a Wal-Mart within walking distance. Highly recommend if going to Navy boot camp graduation.

10

Chau Thai

Nov 18, 2024

·

Stayed 2 nights

Great location, 10 mins drive to Naval Base Great Lake, friendly staffs and amazing place!! Totally recommend

10

Stephen M.

Apr 26, 2025

·

Stayed 3 nights

Nice quiet area , close to food and convenience stores.

10

Henry

Nov 17, 2025

·

Stayed 3 nights

The room and hallways outside the room were clean. A Fantastic location if your Son/Daughter is graduating from Great Lakes Naval Base. I was impressed at check in to receive a Great Lakes Naval Training Information packet for the graduation. The staff is very courteous!

10

Zachary

Jun 21, 2025

·

Stayed 3 nights

Friendly staff and very clean ! Easy short trip to Six Flags and multiple great restaurants and shops within close walking distance !

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Dining

On-site Bistro/Starbucks is convenient and some guests enjoyed the made-to-order breakfast; several note breakfast is not included and that dining or bar hours can be limited or closed.

Related guest reviews

10

Darrell

Sep 8, 2024

·

Stayed 2 nights

We stayed here because we were going to six flags and it was pretty close by. I wasn’t expecting it to be so close to stores and dining which was a major plus. The room was clean. Check in was smooth and easy. The overall look of the hotel was nice. I would definitely recommend and I would stay here again should I decide to visit the area. The balcony was also an added plus ;) only thing I wish was that this hotel came with free breakfast.

10

Angelique

Apr 1, 2024

·

Stayed 3 nights

The stay here was great. We were staying at this location because our daughter graduated from Navy bootcamp. They had an info packet they passed out to Navy families that welcomed them and also came with instructions. Restaurants and shops were within close proximity. They only thing that I didn't like was that dinner service was closed both nights I was there. I chose this hotel because of the bistro inside it. I didn't get alot of time with my daughter so I wanted to take advantage of the pool, hot tub, and bistro instead of having to go elsewhere for the food. Anyway, other than that it was a good day and breakfast was good!

10

Cindy

Feb 2, 2024

·

Stayed 1 night

The first person we meet in guest services was amazing, had us all laughing at check in. Our tv did not work so they quickly assisted uss with moving to a different room. Over very happy. Ps..bistro food was amazing!!

10

Raymond Joseph

Sep 16, 2024

·

Stayed 3 nights

This Courtyard Marriott is located at a convenient centralized location and within a short walking distance to a Starbucks, a Walmart, and a few fast food restaurants. There is also a Starbucks located in the lobby of the hotel. However the hours are limited. The lobby is very clean, spacious, and comfortable with an abundance of couches and chairs to relax in. The staff is very helpful and friendly. Our room was super clean and roomy with all the essentials. The bed was very comfortable. No odors on any of the linens, pillows, or towels. The climate control system in the room worked perfectly and water temperatures from the shower and sink were spot on. We were there on a Tuesday to a Friday and the hotel was quiet and our sleep was never interrupted. We were completely satisfied and happy with our stay at this hotel and highly recommend it.

10

Shannon

Jan 18, 2024

·

Stayed 1 night

We had a nice time. Disappointed that worker did not show up therefore during snowstorm we did not have food or drink service.

10

AYODEJI

Apr 15, 2025

·

Stayed 2 nights

I had a great stay at Courtyard Chicago Waukegan/Gurnee! The hotel truly delivers on its promise of offering inviting and flexible spaces. The lobby was modern and comfortable—perfect for relaxing or getting some work done. I also appreciated the 24-hour fitness center and indoor pool, which made it easy to stick to my routine. The staff was friendly and welcoming from the moment I arrived. My room was clean, quiet, and had everything I needed for a comfortable stay. I especially liked having The Bistro right on-site—it was super convenient to grab a bite or coffee without having to leave the hotel. The location was also great, close to shops, restaurants, and Six Flags. Whether you're staying for business or leisure, this hotel strikes the right balance between comfort and style. I’d definitely stay here again!

10

Abigail

Feb 18, 2024

·

Stayed 1 night

Really great hotel! You have to pay for breakfast. I opted to add $20 at the time of booking so we could have breakfast. You order from a menu and they cook it fresh for you. Seriously the BEST hotel breakfast I’ve had! $20 for a family of 4. Very comfortable mattresses. The pool and hot tub were great!

10

RYAN

Mar 31, 2024

·

Stayed 1 night

Nice property but no restaurant or drinks.

8

DEBRA

Feb 25, 2024

·

Stayed 1 night

Check in woman took her time to ask what brought us to the area, even with people waiting behind me. While she worked we chatted about the area, where to park when we went to a concert in town, etc. She was very efficient, very helpful and never flustered while getting us checked in. We travel a lot and I would say it was the nicest check in ever! The lobby, breakfast area and our room were all very clean. Breakfast was different. Not your normal breakfast buffet. You order at the counter and the food is brought to your table. Food wasn’t great but good coffee.

10

Lela

Jun 18, 2025

·

Stayed 2 nights

What I didn't like about the property breakfast was not included.

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Month	Average price
January	$140
February	$143
March	$146
April	$157
May	$157
June	$189
July	$195
August	$184
September	$208
October	$200
November	$149
December	$144

Su	Mo	Tu	We	Th	Fr	Sa
				1 $263	2 $150	3 $200
4 $141	5 $160	6 $187	7 $252	8 $269	9 $198	10 $155
11 $146	12 $160	13 $149	14 $269	15 $268	16 $207	17 $203
18 $146	19 $141	20 $179	21 $265	22 $268	23 $246	24 $188
25 $150	26 $141	27 $171	28 $259	29 $269	30 $165	31 $146

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $276	18 $261	19 $275
20 $156	21 $138	22 $163	23	24 $257	25 $211	26 $150
27 $153	28 $141	29 $212	30 $242

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom (Hearing Accessible)

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom

Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Chicago Waukegan / Gurnee

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Prices for upcoming dates