Name: HomeTowne Studios by Red Roof Chicago - Waukegan
Address: 1177 S Northpoint Blvd, Waukegan, Illinois, United States of America, Waukegan, Illinois, US
Price range: $70–$93 per night
Rating: 5.62

What guests think

Across recent reviews of HomeTowne Studios by Red Roof Chicago - Waukegan, guests most often report severe cleanliness problems with pests and strong odors, and recurring difficulties with front desk availability that complicate check-in and refund requests.

Multiple reviews mention remodeling clutter and trash outdoors, unavailable laundry, and debris or potholes in the parking area. Rooms are described as dated with broken or missing fixtures, limited hot water, loud or faulty climate control, noise, and photos that don't match reality. A few guests liked the proximity to the Navy base and Metra, while others said the area isn't walkable and can feel unsafe. Expect a very basic extended-stay setup with significant trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews note remodeling clutter and trash around the property, laundry facilities unavailable during some stays, and debris or potholes in the parking area.

Related guest reviews

4

Jessica

Jul 31, 2024

·

Stayed 2 nights

The property looks on really bad condition I was not aspecting that’s

2

Summer

Oct 19, 2024

·

Stayed 2 nights

There was feces on the ground, coming up the steps to get to our room the room was really running down moldy bathroom no Accessories to kitchen There were bikes everywhere from people who lived there when we walked up our door was open already If someone else was in there, park had lots of pop holes OFFICE was open 11 to 7. It was a definite no for me. People hanging out doing drugs selling them as well

6

Elizabeth

Jun 3, 2024

·

Stayed 1 night

The laundry room was not available at all. There was no dishes, pots and pans, silverware available for purchase. Water kept getting cold in the shower. No shampoo or bath soap at check-in. Air conditioner/heater unit was loud. I have been staying at another Extended Stay America in Vernon Hills which was very nice compared to Home Studios Red Roof.

2

Autumn

Jun 1, 2024

·

Stayed 1 night

Athere wasnt a laundry room available people were kicking at our door and we were rushed to check out

8

Kaytlynn

Aug 18, 2025

·

Stayed 1 night

It was a bit odd that the office was closed and you have to call to contact someone. Other than that it wasnt to bad. They're clearly remodeling and have a lot of furniture outside on the blacony and by the stairs. If that were cleaned up the room would have a 4 overall

2

Carlos

Nov 3, 2023

·

Stayed 15 nights

There was roaches and other bugs, outside of my hotel door room left stinky garbage bags, so terrible that environment.

2

Jakob

Dec 25, 2023

·

Stayed 28 nights

This was the worst stay I’ve ever had. Noisy until 3 am, lost a tire to debris in the parking lot, half functioning, smelled awful, poorly cleaned and no housekeeping.

4

Lizette

Jul 22, 2025

·

Stayed 5 nights

Property had mold. We also ask for housekeeping and they never came. Trash outside of the hotel. Staff was friendly and polite though

2

Kathleen

Aug 5, 2025

·

Stayed 1 night

Looked like something from a third world country. There was furniture and mattresses leaning around exterior, no one in office. Took photos . Found another hotel.

8

David

Jan 14, 2025

·

Stayed 3 nights

Mold and rot because of a simple water leak that I did fix

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Cleanliness

Many report very dirty rooms and bathrooms, strong smoke or mold odors, stained linens, and pests (cockroaches and other bugs), with housekeeping rarely seen.

Related guest reviews

4

Alma

Jul 11, 2025

·

Stayed 2 nights

It was super dirty

2

Kevin

Sep 5, 2025

·

Stayed 1 night

Room was extremely dirty, dusty, qas hard to grt staff to redo key. Rates are way too expensive and rooms look nothing like what's pictured online! Wouldn't recommend anyone to stay here.

2

Freo

Jun 29, 2025

·

Stayed 1 night

WORST HOTEL I HAVE STAYED. Mold and cockroaches

2

Jayda

Jul 4, 2024

·

Stayed 2 nights

The entire room was disgusting the plumbing was backed up and the kitchen was absolutely filthy you could obviously tell they don’t deep clean their rooms. My boyfriend and I couldn’t even sleep there because it was that dirty. I do not recommend

2

Alejandro

Jul 29, 2025

·

Stayed 2 nights

DO NOT GO TO THIS PLACE. It is absolutely disgusting and not health standard compliant. We not only had hairs everywhere, bugs and CIGARETTE WHOLES in the blankets and chairs, but also found MOLD, GRIME and RUST in the "kitchen", toilet and tables. We also met some of the worst staff ever, they are not present at the front desk at any time, and actively avoided us and lied to us AND the EXPEDIA TEAM on the phone to not confront us about the refund. Please do not waste your time, money or health on this sorry excuse for a business, this type of incompetence is unreal.

2

Sarah

Apr 7, 2025

·

Stayed 3 nights

Worst place to stay!!! People spitting over the balcony and empty food containers left out for God only knows why! The room was completely filthy. The sheet for the bed wasn’t even put on properly! The microwave was encrusted in old food. Black mold everywhere. Dead cockroaches stuck to walls and ceilings. The floor hadn’t been cleaned ever. Furniture was damaged and dirty. Heater/AC unit didn’t work properly. Curtains dirty. The place had never been cleaned. Do NOT stay here.

2

Rodolfo

Jul 10, 2025

·

Stayed 1 night

They have a lot of cockroaches in the room

2

Sherri

Feb 24, 2024

·

Stayed 3 nights

We requested a non smoking room with queen beds. The room had been heavily smoked in & the beds were not queen. The room was supposed to be ready by 3. It was not ready until after 4 pm. The room was dirty. There were people tweaking in the parking lot.

10

Graciela

Jul 7, 2024

·

Stayed 2 nights

The property was dirty, inside and outside. Room was stink of cigarette smoke that caused my allergies to flare up . Had to wear a mask. Overall very unpleasant experience.

2

Skylar

Aug 28, 2025

·

Stayed 1 night

i didn’t even stay here. the outside was nice but once you got inside, it smelt like mold, the blankets were dirty and stained, the bathroom looked like there was dried blood in the shower. they refused to give me a refund.

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Rooms

Rooms are frequently described as dated with broken or missing fixtures, intermittent hot water, malfunctioning or loud climate control, and noise from other guests; some say sizes and amenities do not match photos or expectations.

Related guest reviews

2

Monica

Sep 10, 2023

·

Stayed 1 night

My room was horrible!!! My floors weren't clean. Lights were out and not working. Heating/Cooling unit wasn't working. I spoke with the front desk and she told me that, the wind blew dirt in the room and that's why they were dirty. Maintenance wasn't working so, I couldn't get the Heating unit serviced. She gave me a blanket after being tired of me talking. Never again will I stay there nor recommend anyone to stay there.

4

Susanna

Feb 13, 2024

·

Our shower didnt have hot water and our room had dog hair and smelled like cigarettes

4

Omar

Oct 16, 2025

·

Stayed 2 nights

As a Whole half of property was remodeled. The 2 rooms we had were out of date switched rooms little better but seen roaches. So we left and went somewhere else

2

Heath

Oct 26, 2024

·

Stayed 1 night

Room was in terrible condition and dirty, looked nothing like advertised in pictures. Ended up checking out after just a few hours.

6

Elizabeth

Jun 3, 2024

·

Stayed 1 night

The laundry room was not available at all. There was no dishes, pots and pans, silverware available for purchase. Water kept getting cold in the shower. No shampoo or bath soap at check-in. Air conditioner/heater unit was loud. I have been staying at another Extended Stay America in Vernon Hills which was very nice compared to Home Studios Red Roof.

2

Brian

Jul 5, 2025

·

Stayed 1 night

Had I known that this place isn't staffed 24/7 I wouldn't have booked a stay here. Reminds me alot of Motel 6 and is more like an apartment a very expensive apartment. Front desk is only staffed 11 AM to 7 PM. That is a major inconvenience for late night check ins. Calling a 224 number upon arrival and have to wait for God knows how long to check in. We attempted to check in early and waited for almost an hour to do so. It ruined my experience and ended up getting to Six Flags later after 2pm. The room smells of cigarette smoke too and needs some serious updating and painting. Will not be staying here again.

2

Jakob

Dec 25, 2023

·

Stayed 28 nights

This was the worst stay I’ve ever had. Noisy until 3 am, lost a tire to debris in the parking lot, half functioning, smelled awful, poorly cleaned and no housekeeping.

4

Jo Anne

Nov 21, 2023

·

Stayed 28 nights

The first room I was given didn't have a refrigerator. After waiting more than an hour to get a proper room - after which I had to struggle from one end of the property to another with a very bad luggage rack, I had to throw away about half of my food because it had been left out of refrigeration too long. Not once in the month I was there did anyone check on me; no housekeeping at all. The bugs and dirt that came in the door were unacceptable. The kitchen faucet was too big for the sink; hard to wash dishes without water spillage. The room was so dark in the area where light was needed the most - over the table - hurt my eyes with the strain. Other residents were too nosy - constantly looking in my windows to the point I had to put privacy film on them. The ac/heating unit blew directly on me where the table was; no option to move the table away from the unit. One employee - Chase?Chaise? - was decent. The rest... non-existent. Property used as homeless "shelter" - would not recommend for long-term travelers.

2

KAYE

Sep 5, 2023

·

Room had no doorknob, no light in bathroom, toilet did not work. We will not and would not recommend anyone staying here. For the military base being close, you would think the staff and owners would have and take more pride in their property and buildings. They just did not care to fix problems at all or give us another room!!!!!!!

6

Jesus

Jul 20, 2025

·

Stayed 9 nights

The images on the site were a little deceiving to the actual size of the rooms, the stove top at the location also functioned poorly as it would take upwards of an hour just to boil a pot of water.

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Service

Front desk staffing is limited or absent at times, causing difficult check-ins, key and reservation issues, and refund disputes; a few guests praised individual staff for professionalism.

Related guest reviews

2

Eric

Jul 25, 2023

·

Stayed 2 nights

“Booked” the “reservation” through Expedia only to find out they had no rooms available. What’s the point of booking a reservation, whether it was prepaid or not, if you can’t rely on the room being there’d that you wanted to make sure you had days/weeks earlier. Blessing in disguise though. Upon showing up, I wouldn’t have wanted to stay there. Not in good shape. Found a place much nicer and for about the same price.

2

Khaliyah

Oct 4, 2024

·

Stayed 1 night

Horrible experience, no one in office so I couldnt get my keys. Also struggling on trying to get a refund

2

Kevin

Sep 5, 2025

·

Stayed 1 night

Room was extremely dirty, dusty, qas hard to grt staff to redo key. Rates are way too expensive and rooms look nothing like what's pictured online! Wouldn't recommend anyone to stay here.

2

Brian

Jul 5, 2025

·

Stayed 1 night

Had I known that this place isn't staffed 24/7 I wouldn't have booked a stay here. Reminds me alot of Motel 6 and is more like an apartment a very expensive apartment. Front desk is only staffed 11 AM to 7 PM. That is a major inconvenience for late night check ins. Calling a 224 number upon arrival and have to wait for God knows how long to check in. We attempted to check in early and waited for almost an hour to do so. It ruined my experience and ended up getting to Six Flags later after 2pm. The room smells of cigarette smoke too and needs some serious updating and painting. Will not be staying here again.

2

Kenneth

Aug 8, 2025

·

Stayed 1 night

There was no one at the front desk. The place looked abanded, I was not able to check in despite repeated calls to the number listed on front desk window I was not able to check in I did not stay at this location and I'm requesting a full refund AVOID AT ALL COSTS

2

CHERYL

Jun 21, 2025

·

Stayed 8 nights

I cancelled the stay within the time frame and the manager said I need to pay roof inn over 100.00. If this is how you do business i will not use this site and report this matter to the better business. Also the mgr was ruder.

10

Kevin

Apr 27, 2025

·

Stayed 2 nights

The hotel staff was very professional. They were attentive to my needs.

4

Lizette

Jul 22, 2025

·

Stayed 5 nights

Property had mold. We also ask for housekeeping and they never came. Trash outside of the hotel. Staff was friendly and polite though

10

Kevin

May 1, 2025

·

Stayed 1 night

The male hotel staff was very professional and attentive to the nerds of the guests.

10

Kevin

May 24, 2025

·

Stayed 2 nights

The male staff was excellent and professional.

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Location

A few guests appreciated proximity to Naval Station Great Lakes and the Metra, but others said the area is not walkable and can feel unsafe due to loitering.

Related guest reviews

10

Don

Jun 26, 2025

·

Stayed 3 nights

To be clear, this is NOT a traditional hotel. It is an extended stay studio apartment style property. The front desk closes at 7:00 pm and is closed on Sunday. The manager was very nice and accommodating. This is a good place to sleep and take advantage of its proximity ti the Metra train station that gets yo cheaply into Chicago. Nothing is a safe walking distance from the place. Nearest restaurants and convenience stores are a mile away. Bed was comfortable. TV had about 30 standard cable and local channels. Nice fridge and microwave. There's a cooktop if you bring your own pots, pans, and utensils to use. So, NOT a traditional hotel, but a good place to rest after a day of sightseeing and enjoying Lake Michigan.

2

Lisa

Jun 22, 2025

·

Stayed 1 night

Terrible… horrible check in terrible room filthy, bad bed, bad neighborhood… DO NOT STAY HERE

2

Lindin

Aug 5, 2024

·

Stayed 2 nights

This hotel needs to be shut down and removed from this site this is a shelter for drug attics police said it was dangerous and we should be careful not to open door because it was a recent stabbing there it a extended stay so ppl living there it’s unsafe unclean and needs to be shut down😡

4

Girmalee

Aug 14, 2023

·

Stayed 3 nights

Close to the navy bases and no more a lot od dirty stuff no good customer services starting from the manager

10

Howard L

Sep 1, 2024

·

Stayed 2 nights

Occupants hanging out at night and day in and around the building trashing, smoking and watching transient out of town traveling guest. Price is Excellent! Location is Excellent! Inside of Rooms Excellent and to standard. Surprisingly Quiet too.

2

Sumitanun

Aug 1, 2023

·

Stayed 2 nights

The second night, A young black man knocked on the door at night. I stayed there alone. I was very scared.

2

Pamela

Aug 22, 2023

·

Unsafe, Criminal activity openly conducted in and around building, people walking through park clearly under influence, doira kicked in, garbage everywhere and people in line with "vouchers" to secure rooms. My children and I did not feel safe and were refused a refund. Both Expedia and Red Rood ARE aware of these issues which is why they list as "non-refundable". This listing is a fraud and a scam and doing business with Expedia, Red Roof Inns or any business entity that conducts and condones doing business this way; at the risk of consumers for profit should be referred to the Attorney General's office.

2

Darryl

Jul 28, 2025

·

Stayed 2 nights

Please be warn, do not do business with Hotels.com. they have on there website a hotel that was roach infested, and when i tried to get a refund of my 300.00 they offered me a 40.00 one cash key. Their customer service was a -0, no relief at all. Been a member for over 10 yrs. Now I'm dealing directly with hotels myself. If they can't vet there hotels on their sites then its just a money grab for them and hotel. Oh by the way that was also used as a homeless shelter. When you can't even speak to someone in your own country and they direct you to someone in Egypt, you know your getting the run around.

2

Sherri

Feb 24, 2024

·

Stayed 3 nights

We requested a non smoking room with queen beds. The room had been heavily smoked in & the beds were not queen. The room was supposed to be ready by 3. It was not ready until after 4 pm. The room was dirty. There were people tweaking in the parking lot.

10

caitlyn

Mar 2, 2025

·

Stayed 4 nights

Enjoyed it ! was perfect for navy graduation only a few miles to base!

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Dining

Not enough information in reviews.

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Month	Average price
January	$70
February	$70
March	$69
April	$67
May	$68
June	$77
July	$75
August	$77
September	$89
October	$83
November	$90
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $70	15 $78	16 $78	17 $78	18 $92	19 $92
20 $78	21 $78	22 $79	23 $79	24 $79	25 $93	26 $92
27 $78	28 $79	29 $79	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
				1 $79	2 $78	3 $79
4 $79	5 $79	6 $79	7 $79	8 $79	9 $79	10 $79
11 $79	12 $79	13 $79	14 $79	15 $79	16 $79	17 $79
18 $79	19 $79	20 $79	21 $79	22 $79	23 $79	24 $79
25 $79	26 $79	27 $79	28 $79	29 $79	30 $79	31 $79

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 2 Double Beds

Studio, 1 Double Bed

Studio, 2 Queen Beds

Studio, 1 Queen Bed, Accessible

Guest reviews

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about HomeTowne Studios by Red Roof Chicago - Waukegan

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Prices for upcoming dates