Name: Hampton Inn & Suites Chicago Waukegan
Address: 438 Lakehurst Road, Waukegan, Illinois, United States of America, Waukegan, Illinois, US
Price range: $96–$275 per night
Rating: 8.75

What guests think

At Hampton Inn & Suites Chicago Waukegan, reviewers consistently praise friendly, accommodating staff, convenient access to the Naval Station and Six Flags, and generally clean, spacious rooms, while noting recurring issues with hallway carpets, hard beds, and occasional maintenance hiccups.

Breakfast is frequently described as hot and varied, though several guests reported items running out or earlier-than-expected cutoff times. Facilities drew mixed feedback, with a warm pool and decent gym for some, but periodic elevator outages and occasional pool closures or cloudy water. Expect a convenient, mostly comfortable stay, but be prepared for occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: guests liked the heated pool and a well-equipped fitness center, but there were repeated elevator outages and occasional pool closures or cloudy water. Parking is easy, though some reported unexpected fees.

Related guest reviews

10

Felipe

Jul 29, 2025

·

Stayed 1 night

Was clean and pool was heated

8

Jimmy

Feb 17, 2024

·

Stayed 3 nights

It's good but the swimming pool is closed the whole stay

8

ALEXAS

Jan 15, 2023

·

Stayed 19,370 nights

Elevator was not working so we had to walk up 3 flights of stairs. I feel the hotel should have called us ahead of time and gave us the option to cancel. Instead they waited until after we had already checked in to let us know the elevator wasn’t working and that we were on the 3 floor. Also, the microwave was filthy.

2

Latoya

Feb 25, 2023

·

Stayed 1 night

Pool and elevator not working and no compensation

8

Alyssa

Oct 24, 2025

·

Stayed 2 nights

Staff was very nice, room was as expected, ran out of waffle batter both days, pool was green and cloudy. Average stay overall. Close to stores, restaurants, Six Flags.

2

melissa

Jul 1, 2024

·

Stayed 2 nights

Had the Premium Suite but there was nothing Premium about it. It did not come with the snack amenities pictured. The room was larger but it was empty. There was no extra furniture to make up for the extra space. Huge kitchen area but no table to sit at. One chair at the desk in the entire room. No clock. No room service unless requested. We didn’t want it so we just set our trash outside the room in the morning. Came back that night to it still sitting there. The carpet throughout the entire hotel is disgusting: stained, ripped, and wrinkled. Pool says it closes at 11. Front desk clerk said he shuts it down at 9:45 every night.

10

David

Oct 8, 2023

·

Stayed 1 night

We had a great stay. The staff were extremely helpful including David and Lana at the front desk. Breakfast food was very good and the coffee was always available in the lobby. We stayed there to attend our daughter’s graduation from Navy bootcamp and would definitely stay there again. Also, the fitness center was very above par compared to other Hampton Inn we have stayed at in the past.

8

Oluwafemi

Dec 14, 2022

·

Stayed 2 nights

There’s a hidden parking fee they’ll charge you after you check out, even if you don’t have a car

10

Steven

Feb 17, 2023

·

Stayed 2 nights

The close proximity to the Recuit Training Command Great Lakes. What we did not like m, was the elevator was not working during our stay. Also NO restaurant/menu information.

10

sarah

Nov 12, 2024

·

Stayed 1 night

Very clean environment. Staff was amazing, attentive, friendly and provided excellent customer service. Pool was warm and well maintained.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many guests found rooms very clean, but multiple reviews cite dirty or wrinkled hallway carpets and occasional housekeeping misses like hair, grime, odors, or leftover items.

Related guest reviews

10

Brenda

Sep 18, 2025

·

Stayed 1 night

It is really clean!!

4

Lisa

Aug 19, 2025

·

Stayed 3 nights

Arrived Wednesday August 13, 2025 late in the evening. We were given a room on the ground floor. We were extremely tired and ready to go to bed. Immediately after opening the door to the room, the smell of stinking shoes, mildew, or even body odor made the hair in our nose curl!! It was absolutely atrocious. Went immediately to the front desk to get another room and was told that no other room was available. We asked for a box fan and only because we were pressed for time to test, stayed in the room. We were there from 11:30 pm Wednesday to Thursday August at 5:00 am. When I initially went to complain about the smell in the room and asked the desk clerk to come smell the room, he immediately said he believed me!!! I guess so, we probably were not the only people to complain about that room!! Had to pick up head cold medication the next day, because all of us had stuffy noses from the foul smell in the darn room. Had to request another room the next day. No problem getting it, but absolutely no mention of taking anything off the price of that disgusting room.

2

Thomas

Jan 27, 2025

·

Stayed 1 night

Upon inspection of room, we found a lot of human and pet hair under the pillow and on the sheets I also found here on the bathroom sink and toilet. Obviously, the room had never been cleaned. I advised the front desk and they gave us another room.

6

Jen

Jul 20, 2025

·

Stayed 2 nights

The room wasn’t very clean. There was hair in the bed, sink, and shower. The carpet had debris on it and there were cob webs and hand prints on the wall. The staff was super nice but I won’t be staying there again.

10

April

Aug 24, 2024

·

Stayed 1 night

I love the Hampton Inn. When I walked into my room, it smelled like bleach. I knew it was clean. It was immaculate. The staff was very friendly.

10

Jesse

May 31, 2025

·

Stayed 2 nights

The overall stay was enjoyable at this property. It’s in a clean area, plenty of amenities, breakfast good as well. The only thing I gave a lower rating on was the condition of the hotel, over all the property is in good condition, the room was very comfortable and spacious. The reason for the lower rating in this area was the carpet in the 4th floor hallway was less than to be desired and honestly a tripping hazard as it is loose at the seams and frayed, hopefully they’ve already identified and have a plan in place to correct this.

2

Carla

Sep 28, 2025

·

Stayed 1 night

We didn’t like that we had a complicated check in process after a long day attending a funeral for my son-in-law. We just wanted to get into our room and relax. Apparently the hotels credit card machine wasn’t working. Another couple trying to check in couldn’t get in. Our card didn’t work, my daughter’s card didn’t work! We had to sign up through an email in order for them to let us have our room! After a very long check in process, we were finally able to get a room which I thought was already secured through Expedia! The hall carpets in this hotel are raised in many places, and could be a potential tripping hazard. The room itself appeared clean, but I found a partially eaten pizza in pizza box that was above the refrigerator.

10

Nashika

Sep 29, 2025

·

Stayed 2 nights

Staff was very friendly room was clean and stocked with towels and hygiene shower worked well

6

Debbie

Jun 6, 2025

·

Stayed 3 nights

The hallway carpet on the 2nd floor was dirty, wrinkled and not completely attached to the floor.

6

Susan

Aug 3, 2025

·

Stayed 2 nights

With the exception of the guest room, all the carpet, in the lobby and hallways was warpped and dirty. The bathroom floor was grimey, grout was filthy. No hair determinado and a low supply of towels,no wash cloths.

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Rooms

Rooms are generally spacious and modern, with several noting quiet stays and comfortable layouts. Recurring complaints include very firm mattresses, occasional odors, HVAC noise or temperature issues, and minor maintenance problems like broken shades.

Related guest reviews

4

Jacob

Jul 7, 2025

·

Stayed 1 night

Room smelled bad, tiny pillows, SUPER loud AC unit

2

Saranga Vijayakumar

Oct 20, 2024

·

Stayed 1 night

I booked this hotel for a peaceful sleep. Heater couldnt be turned off. With normal fan mode it was making the room more and more cold and i couldnt do anything and it made the air dry and had severe sore throat and sleepless night.

8

Jennifer

Jan 19, 2025

·

Stayed 2 nights

Everything was great…the hallway and elevator area carpet looked like it needed to be stretched or replaced…the later is more likely. In our room the shades wouldn’t close. I had asked for them too fix it and they said they would come to the room to do so…but it didn’t work when we tried the cord.

8

Victoria

Oct 5, 2025

·

Stayed 1 night

Due to an injury, I was unable to make the trip but I called ahead to make sure my husband could still check in. He was there fo a concert and mentioned the room was nice with a big bathroom and the bed was comfortable.

10

Samantha

May 25, 2025

·

Stayed 1 night

The room was huge and felt like an apartment! Clean and quiet. Would definitely stay here again.

10

Samson

Mar 5, 2025

·

Stayed 1 night

The rooms and common area are very clean and the size of the room is very generous and spacious. We really like this hotel and recommend for anyone travel to North Chicago as it near to the Mall, the groceries and exceptional customer service.

6

Vicki

Oct 25, 2024

·

Stayed 3 nights

The bed was terrible! Hard as a rock. All three families staying there agreed. On the up side all of the staff was excellent and extremely helpful.

10

Daniel

Jan 28, 2024

·

Stayed 4 nights

It was clean and modern and spacious

4

Caryn

Dec 28, 2023

·

Stayed 1 night

Everything was good but the mattress was hard as a rock! It was so uncomfortable that my husband woke up in pain this morning.

4

Amy

Sep 21, 2025

·

Stayed 1 night

I’ll start with the good. The facility is very nice and updated and clean. The staff was very friendly. The pool was small but adequate and I loved the outline and design of the room. I didn’t partake but the hot breakfast I’m sure is a hit by a lot of people. Now the bad. The website says that it’s pet friendly and you don’t find out until you get there that there’s an additional $75 fee to be pet friendly and it’s nonrefundable. It’s an additional fee. The bed was hard as a rock. It was the worst hotel stay sleeping wise that I have ever had. The pillows are small and squishy and square And there was really no way to get comfortable between the two I was on the first floor and every time the person above me flushed it sound like a waterfall going on over my head and anytime anybody in the floor is above me used their shower. There was this weird hum in the wall that never went away.

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Service

Service is frequently praised as friendly, welcoming, and accommodating, with several guests highlighting standout front desk help and quick issue resolution. Some reviews, however, report rude or unhelpful interactions, check-in complications, or slow follow-up.

Related guest reviews

10

Jill

Sep 21, 2025

·

Stayed 1 night

This is our go-to for Six Flags visits. We've stayed here numerous times and always have a great experience. We had a hiccup with our room not being cleaned, but the front desk staff immediately set it right. We understand things happen, but we were pleased with the customer service.

4

Thomas

Jun 18, 2023

·

Stayed 1 night

The property was below average compared to other Hampton Inns we have stayed in the past. The front desk service was impersonal and unhelpful. The air conditioner in our room was broken. It was rattling and didn’t blow any cold air. We were there for a tournament. We asked for a late check out while waiting to hear if our son’s team advances to the finals in which case we would book the room for 1 more night. The front desk person told us they have plenty of rooms available for the additional night but no room available for late check out. They said even if we book the additional night, we still have to move out of the room at noon and check back in at 3. They were very dismissive and rude, didn’t seem to care about customer service. I am a Hilton Honors member and had stayed at plenty of Hilton properties at all levels. This is the worst customer service I have experienced. Would not recommend the property to anyone.

4

angeles

Apr 28, 2024

·

Stayed 1 night

The bathroom was dirty and the receptionist is not friendly. She is the receptionist who has helped me twice in the past, she is very rude.

10

Laura

Aug 20, 2025

·

Stayed 1 night

One of the proactively helpful and polite front desk staff I’ve had check me in at a hotel in a long time. Helpful, friendly, well cared for facility in convenient location.

2

Kaitlin

Sep 8, 2023

·

Stayed 2 nights

The staff was awful! Very unhelpful and often hard to find.

10

Beth

Sep 15, 2025

·

Stayed 2 nights

Yesenia checked us in and is very helpful and friendly. She understands the meaning of hospitality! Thank you!

2

Carla

Sep 28, 2025

·

Stayed 1 night

We didn’t like that we had a complicated check in process after a long day attending a funeral for my son-in-law. We just wanted to get into our room and relax. Apparently the hotels credit card machine wasn’t working. Another couple trying to check in couldn’t get in. Our card didn’t work, my daughter’s card didn’t work! We had to sign up through an email in order for them to let us have our room! After a very long check in process, we were finally able to get a room which I thought was already secured through Expedia! The hall carpets in this hotel are raised in many places, and could be a potential tripping hazard. The room itself appeared clean, but I found a partially eaten pizza in pizza box that was above the refrigerator.

10

Precious

Jun 9, 2025

·

Stayed 2 nights

My stay was very good. David made me feel very welcomed. Will definitely be returning.

10

Renee

Jun 8, 2025

·

Stayed 1 night

I think Yesenia went above and beyond just to make us feel welcome!

4

Mary

Aug 20, 2024

·

Stayed 3 nights

After a 10 hour drive, the front desk staff was nowhere to be found upon arrival and no sign indicating they were on a break and would return shortly. I stood there for over 5 minutes before I left to return to my vehicle to call for assistance. In the meantime the front desk clerk did make her way to the desk. While I was checking in she was rude and confrontational in a way I had never experienced at any other Hampton Inn check in. It made me uncomfortable for the remainder of my 3 night stay. Our bathroom had hairs on the walls and in the shower from the occupants before us. Parking was easy, though there was a $4 plus charge per night. Lots of restaurants nearby. The area felt safe and the room was quiet at night. We would not stay there again but only due to the front desk clerk and the lack of cleanliness in the bathroom.

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Location

Convenient base for Great Lakes Naval Station and Six Flags, with restaurants and shops a short drive away; several guests felt the area was safe. A few noted bleak surroundings and limited walkability.

Related guest reviews

10

christopher michael

Nov 17, 2024

·

Stayed 2 nights

Close to restaurants and the military base. Great location.

10

Sadie

Apr 26, 2025

·

Stayed 4 nights

The stay was excellent. Everything was close to to shop and eat. Also close to the Navy base.

10

Sarah

Apr 6, 2025

·

Stayed 3 nights

The staff here were great and it was convenient to Great Lakes RTC with lots of nearby food options.

10

Lee A

Jan 24, 2025

·

Stayed 4 nights

Went for my sons graduation from Navy bootcamp and the staff was extremely friendly and the hotel was clean. Also I felt like the hotel was located in a safe area and was well lit.

8

Soraida

Dec 2, 2022

·

Stayed 19,323 nights

There was not much within walking distance.

8

Dene

Feb 15, 2025

·

Stayed 2 nights

Convenient to Naval base.

8

Thomas

Apr 3, 2025

·

Stayed 5 nights

The surrounding area was somewhat bleak.

10

Julie

Sep 25, 2025

·

Stayed 1 night

Room was great and the staff were so accommodating and kind. They helped us out by calling our upstairs neighbors to ask them to stop being so noisy. The surrounding area was kind of desolate but it was fine for our needs.

10

Jill

Jun 23, 2024

·

Stayed 1 night

Perfect hotel for a Six Flags weekend! 10-15 min from Six Flags and quite a few restaurants within 4-5 min too. We took advantage of the free breakfast and pool too. We will definitely be back for our next trip to Six Flags!

10

Debra

Apr 11, 2025

·

Stayed 1 night

It was 5 minutes from Great Lakes Naval Station.

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Dining

Breakfast is often hot, tasty, and varied, with coffee available through the day. Several guests reported items running out and earlier-than-expected cutoff times during busy mornings.

Related guest reviews

10

Linda

Aug 3, 2025

·

Stayed 1 night

The breakfast choices were good and the food itself was good and items that should be warm were warm. Staff member came out to check and replenish frequently.

10

jessica

Jun 16, 2025

·

Stayed 1 night

comfortable...good hot breakfast

6

Jeffrey

Aug 26, 2025

·

Stayed 4 nights

Great stay. Staff was amazing and couldn’t be better. Breakfast was only served until 9am. Not late enough. I don’t want to have to set my alarm to make b fast. Carpet in hallway was terrible and dirty. Room was amazing. Hotel was quiet and great location. Nice amenities.

10

Ashley

Sep 11, 2025

·

Stayed 1 night

Great breakfast

2

Rafael

Sep 1, 2025

·

Stayed 2 nights

Air conditioner did not turn off making noise and the front desk person from 3rd shift, had a terrible attitude. Safe box did not work and did not fix it. The website says that breakfast is available up to 10am, which is wrong, it is up to 9am. They did not have enough food for all the guests. Very bad experience.

6

William

May 27, 2024

·

Stayed 2 nights

For two days we stayed there, breakfast service was horrible. There were long lines of guests waiting for food. The chef brought out a handful of omelettes that were only enough for the first five people in the line. The chef would then disappear behind closed doors only to show up with a handful of boiled potatoes 45 minutes later. My family and I and many other guests never got a chance to eat anything for breakfast at the hotel but instead had to drive to some nearby restaurant for service.

8

Alyssa

Oct 24, 2025

·

Stayed 2 nights

Staff was very nice, room was as expected, ran out of waffle batter both days, pool was green and cloudy. Average stay overall. Close to stores, restaurants, Six Flags.

10

David

Dec 19, 2022

·

Stayed 2 nights

Stayed 2 nights on business. Easy check in, room was clean and nice, comfortable bed, fitness center had what I needed, and lots of breakfast choices.

6

Jillian

Jul 3, 2023

·

Stayed 1 night

I only have 2 main complaints about my stay. The first complaint is the pillows are too soft and make for a highly uncomfortable night's sleep. I woke up with a sore neck. The next complaint i have is regarding the breakfast. Not enough food was prepared for the amount of guests in the hotel. Otherwise, the staff was pleasant and the hotel itself was clean and accommodating.

6

Michelle

Jun 27, 2024

·

Stayed 2 nights

While the hotel itself was clean, the beds were hard. There was a pile of towels on the floor in the closet. We were unsure if they were clean or used as some were folded. There were also black hairs in our toilet when we arrived, so not positive the bathroom was cleaned either. The shampoo was almost empty in the shower. There was a bug on the fresh fruit during our breakfast and we had to ask for things to be restocked (example syrup) at 7:30am (breakfast is from 6-10am). And I was very frustrated to discover there is a parking fee. After paying over $900 to stay there, I feel parking should be free!!!!!!!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$112
February	$112
March	$115
April	$128
May	$128
June	$134
July	$142
August	$141
September	$156
October	$147
November	$124
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $275	18 $180	19 $181
20 $98	21 $108	22 $116	23 $228	24 $131	25 $148	26 $110
27 $98	28 $109	29 $120	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $112	3 $107
4 $96	5 $108	6 $117	7 $181	8 $152	9 $223	10 $136
11 $98	12 $108	13 $115	14 $176	15 $138	16 $134	17 $150
18 $98	19 $109	20 $117	21 $180	22 $181	23 $200	24 $179
25 $105	26 $108	27 $113	28 $155	29 $157	30 $109	31 $182

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Monthly average prices

About this property

Location

Room options

King with Sofa Bed

2 Queen Beds

1 King Accessible Tub

1 King Hearing Accessible

1 King Accessible with Sofa Bed

1 King Studio Suite

2 Queen Beds Accessible, Hearing

Standard King

1 King Accessible Roll in Shower

1 King Bed with Sofa Bed, Accessible, Bathtub

Classic Room, 1 King Bed, Accessible

1 King Hearing Accessible Studio

2 Queen Beds Accessible, Tub

1 King Premium Suite with Sofa Bed

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Chicago Waukegan

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