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Guest reviews
6.1
Pleasant
Based on 295 verified reviews
Facilities
6.4
Cleanliness
5.7
Rooms
6.3
Service
6.5
Location
6.7
Dining
6.9
Who stays here?
Business
14%
Couple
14%
Family
63%
Group
2%
Solo
3%
2
Danny
May 23, 2025
·
Stayed 1 night
We have been charged for a room that we did not stay in. When we arrived they said they were booked up even though we had a confirmation number from you. They said that it was not their problem and they were full. How do we get this refunded?
We have been charged for a room that we did not stay in. When we arrived they said they were booked up even though we had a confirmation number from you. They said that it was not their problem and they were full. How do we get this refunded?
6
Traci
Feb 23, 2025
·
Stayed 1 night
Dirty, toilet broke, just gross. No towels
Dirty, toilet broke, just gross. No towels
4
Jayne
Oct 20, 2024
·
Stayed 1 night
Our keys didn't work. The lady kept saying keep keys away from cell phones and we did. But the keys didn't work. Finally an older gentelman walked down to the door with me with a new key that he held the entire time and he tried to open the door and it failed. There were not enough pillows or towels
Our keys didn't work. The lady kept saying keep keys away from cell phones and we did. But the keys didn't work. Finally an older gentelman walked down to the door with me with a new key that he held the entire time and he tried to open the door and it failed. There were not enough pillows or towels
6
Lee Ann
Apr 4, 2022
·
Stayed 2 nights
I'm betting this has been recently bought, and the new owners are trying to fix it. There were some building materials in the lobby. That said there were many rooms with no numbers on the door, my key took about 10 trys before it would let me in, they had to bring in a lamp because one of the ones in the room didn't work, and we found someone else's leggings in our room as we were packing to leave. Not hidden, and didn't see them the day before. There was no microwave or desk in the room. Never saw a pool, but not saying it wasn't there. It was a bed for 2 days, but not much more. Good wifi though:)
I'm betting this has been recently bought, and the new owners are trying to fix it. There were some building materials in the lobby. That said there were many rooms with no numbers on the door, my key took about 10 trys before it would let me in, they had to bring in a lamp because one of the ones in the room didn't work, and we found someone else's leggings in our room as we were packing to leave. Not hidden, and didn't see them the day before. There was no microwave or desk in the room. Never saw a pool, but not saying it wasn't there. It was a bed for 2 days, but not much more. Good wifi though:)
2
Shyanne
Feb 6, 2022
·
Stayed 2 nights
Crappy hotel very dirty and not well maintained
Crappy hotel very dirty and not well maintained
411 South Greenbay Road, Waukegan, Illinois, United States of America
Location
With a stay at Americas Best Value Inn & Suites Waukegan Gurnee in Waukegan, you'll be within a 10-minute drive of Lake Michigan and Naval Base Great Lakes. This hotel is 4.8 mi (7.8 km) from Six Flags Great America and 5.8 mi (9.4 km) from Gurnee Mills.
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