Name: MainStay Suites Northbrook Wheeling
Address: 8000 Capitol Drive, Wheeling, Illinois, United States of America, Wheeling, Illinois, US
Price range: US$65–US$143 per night
Rating: 7

What guests think

At MainStay Suites Northbrook Wheeling, many reviews report strong odors, stained carpets, and general disrepair alongside frequent elevator outages and thin staffing, while a minority praise quiet rooms with kitchenettes, decent value, and occasionally friendly front desk service.

Reports also mention recurring early-morning fire alarms, reservation or check-in mix-ups, and occasional security concerns. Rooms feel dated, with recurring maintenance problems like weak water pressure, hard mattresses, noisy appliances, and unreliable Wi-Fi. Expect a budget stay with significant trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews cite a persistently broken elevator, forcing use of stairs to upper floors. Several also report disruptive early-morning fire alarms.

Related guest reviews

4

Maier

18 Aug 2025

·

Stayed 2 nights

The property was run down and the elevator didn't work!

2

Kristen

23 Aug 2025

·

Stayed 1 night

sheets had blood on them, elevator broken, out of key cards, people smoking in building, flys in room, room smelled like cigarettes

6

Jean

2 Aug 2025

·

Stayed 1 night

Essentials were good including ; staff friendliness, spacious layout & cleanliness of room; good shower& clean , comfortable bed. Problem areas: no phone or hair blower in room; or by request; no night light in bathroom; elevator didn’t work. Couldn’t reach hotel desk except during day time business hours.

6

sandra

27 Jun 2023

·

Stayed 2 nights

We had three rooms...all were clean, beds comfortable, linens better than expected at the price we paid. The young lady on the desk was friendly and accommodating, not so much the older desk clerk. They do provide coffee and tea by the lobby, but no breakfast items. Our only complaint is that the fire alarm system was tested, repeatedly, very early in the morning. Not a nice way to wake up.

6

pranab

12 Sept 2025

·

Stayed 1 night

Elevator has to work if you are giving rooms on 3rd floor

4

Boonsert

9 May 2023

·

Stayed 7 nights

In 4 am alarm detection steaming for 2 hr till 6 am All hotel guests had to runoff the hotel that really was horrible staying there

2

Destiny

5 May 2023

·

They often have several fire alarms ( extremely loud, of course). However, they had one Thursday at 4:46AM that lasted until 7:15A, that the fire department couldn’t turn off because of their maintenance team settings, per the firemen; I have YET to get any sleep, seeing I work at 8AM daily. Not to mention I’m pregnant. My partner is ex military & suffers from extreme PTSD, and works overnight; had JUST went to sleep. The alarm scared us so bad that we hurt ourselves trying to gather our bearings out of bed. I’m all for safety, but once I found out it was because of their maintenance… and then being told the next day “a leak in the attic” I’m freaking livid. It’s one thing to be doing the cleaning ourselves and buying supplies/ toiletries that we should be receiving, AND paying for a room weekly , but to have a nearly 3HR alarm in the wee hrs of the morning —& no follow up/ letter(s)/ email apologies!?!? Staff walking around moving lackadaisically. toward upset guest because they didn’t experience the terror & torture —is way beyond my window of calm & patient!!! Just adds injury to already insulted & just isn’t worth it

4

John

4 Aug 2025

·

Stayed 5 nights

The hallways and stair wells were dirty and always smelled. The garbage cans were always full and the elevator was broken. So I had to walk 3 flights of stairs with bad knees every time. House keeping was only available if you requested it. No breakfast included. My key card didn’t work twice and one time I went to get it fixed, no one was at the front desk b/c the only person working was cleaning a room. The toilet blocked the first time I used it. The kitchen sink water pressure was nonexistent and the shower water pressure was so low, I’m convinced I can piss harder.

6

Wayne

31 Aug 2025

·

Stayed 2 nights

Negative : Understaffed, elevator broken, dirty and stained hallway and stairwell carpeting, some lighting in rooms non-functional. Cracked mirror in closet ( possible injury hazard ) no breakfast offered Positive : Towels and bedding seemed very clean, bathroom / shower clean. This place needs some real help !!!

10

Stephen

3 Aug 2025

·

Stayed 4 nights

Didnt know elevator wasnt working until I checked in.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem: many note strong odors (smoke, pets, mustiness), stained carpets and furniture, and poorly cleaned rooms and hallways. A few guests mention clean linens or rooms, but complaints dominate.

Related guest reviews

2

Zachary

2 Aug 2025

·

Stayed 1 night

The property was not clean. Carpets all over the building are stained, the room smelled like stale smoke, and the one elevator was not working. The stairwell had old food and ripped carpet and the hallways smelled like smoke, dirty animals, and mildew. The curtains had stains on them, the armchair was ripped, just the overall condition of the property was poor and unkempt. Had the other hotels in the area not been sold out due to the National Card Show, we would have gone elsewhere. We will never stay here again.

2

Jonathan

26 Dec 2025

·

Stayed 2 nights

The room smelled like food that was left out, the first floor smelled of cat pee, we found mysterious red fluids in several places in the room and outside of it. My wife is pregnant and was super sensitive to the smell of the entire hotel. We couldn’t stay more than a night and ended up leaving before fully staying for the time we purchased. The glassware in our kitchenette was broken When we tried to check out the hotel had some kinda of emergency and we weren’t able to get ahold of the front desk person as they were dealing with 4-5 cops

2

Julia

6 Oct 2025

·

Stayed 6 nights

This is not a 2.5-star hotel. Please stay away! Unsafe with police on premises every day, arresting people who live there full-time. Very sketchy clientele, the receptionist is rude and rarely in the reception area. The hallways are stained and dirty, the place is run-down, and pieces of clothing were lying on the grass and bushes, holes in window screens, dust on door frames..... You name it. The room was so dirty, and the smell in the room was just horrible. It smelled like something died in there. The toilet kept clogging, and the receptionist gave us a broken plunger, told us to fix it since "we broke it". My argument that I'm a paying guest did not convince her. She told us they have no maintenance or cleaning staff. We booked this place for 6 nights, but left after 2, no refund. We tried to get a refund for 2 days, our booking agent called the manager multiple times, but she refused and said that we can come talk to her and she'll change our room. She never even knocked on our door to try to resolve this, and every time we looked for her, she was nowhere to be found. There is also no night manager. The receptionist spent her evenings in the parking lot, hanging out with friends. Stay away. Pay a bit more and stay in an actual hotel. After just 2 days in the room, we had to wash all our clothes twice, even though we kept them in a closed suitcase, and they still smelled. Expedia needs to do better in vetting places it advertises on its site. I hold them responsible.

2

Kristen

23 Aug 2025

·

Stayed 1 night

sheets had blood on them, elevator broken, out of key cards, people smoking in building, flys in room, room smelled like cigarettes

6

Lanay

1 Sept 2024

·

Stayed 2 nights

Great check in. Staff amazing! Room wasn’t clean, stains on sheets, washcloths and curtains Dirty walls, hair all over bathroom

2

Jesse

16 Jun 2024

·

Stayed 4 nights

This was the worst hotel I have ever been to. There was trash all over the sidewalk right in front of the door. There was trash overflowed with food, not even in bags, all over the floor and on top of the trash right in front of our room. This hotel is supposed to allow dogs as well, which they make you pay a 50$ deposit and 10$ fee per day, so it was a concern that the food and trash were so easily accessible for the dogs to possibly get sick from eating. Our room was FILTHY to the point my dog was scared to leave her kennel. The smell was overwhelmingly disgusting and unidentifiable . There were old cans of alcohol squished in the side and back of the fridge on top of whatever was not swept or mopped at all. Inside of the drawers were stained and had old food and dirty napkins in it. On top of the filth, there is a FLASHING smoke detector right above the bed that flashes so brightly it woke me up multiple times. Do not stay here. Save yourself the hassle and just pay more per night to actually have a comfortable place to sleep. The best part of this place was the fact that the staff knew how disgusting it was and were more than willing to refund us for the deposit and the 3 nights we were supposed to stay there for, on top of the one we had to stay there for, after driving from Colorado to Illinois.

2

john

22 Jun 2025

·

Stayed 1 night

Everything is dirty. The hallways smell terribly. Could t even sit on the couch it was so disgusting

2

Shin

11 Aug 2023

·

Stayed 3 nights

Very dirty and old

2

Steve

21 Aug 2024

·

Stayed 2 nights

In 28 years of traveling, this is easily the most filthy hotel I have ever encountered, and I used to have to travel to Detroit. The hallways are filthy. My room was not cleaned when I checked in. There was still someone else's trash in the bin, a used cup was in the sink, the previous occupant smeared lipstick on the sinks, a lamp, some of the sheets, etc. As far as I could tell, I only saw one housekeeper who has no chance to clean a property this size. I know she never made it to my room. There was a chair in the room that was scratched up and in bad shape, which the solution was to throw a cover over it. The only positives were that the fridge, microwave, and TV worked. Also, I found the staff to be nice. The issues here run so deep that I don't think there's anything they can do. Overall, just absolutely horrible. It's sad because you can tell that this once was a nice property, but that's long gone. Please, don't even think of staying here

6

Wayne

31 Aug 2025

·

Stayed 2 nights

Negative : Understaffed, elevator broken, dirty and stained hallway and stairwell carpeting, some lighting in rooms non-functional. Cracked mirror in closet ( possible injury hazard ) no breakfast offered Positive : Towels and bedding seemed very clean, bathroom / shower clean. This place needs some real help !!!

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AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious, but furnishings feel dated and worn, with maintenance issues like hard mattresses, weak water pressure, AC problems, noisy appliances, and unreliable Wi-Fi.

Related guest reviews

6

Jean

2 Aug 2025

·

Stayed 1 night

Essentials were good including ; staff friendliness, spacious layout & cleanliness of room; good shower& clean , comfortable bed. Problem areas: no phone or hair blower in room; or by request; no night light in bathroom; elevator didn’t work. Couldn’t reach hotel desk except during day time business hours.

10

Marina

19 Dec 2024

·

Stayed 1 night

It's like your own lil studio. Love how you can't great the people next door. Noice is contained within the room

8

Barry

25 Sept 2024

·

Stayed 1 night

Problem logging on to wifi. Redirected to games site. However otherwise nice stay good to have the kitchenette

6

John

16 Feb 2025

·

Stayed 7 nights

Adequate for a week long stay. Large fridge. Maintenance underwhelming.

4

Terrance A.

18 Mar 2025

·

Stayed 1 night

For the area that it was in, I expected the hotel to be more updated. I also expected cooking utensils in my room. The carpet needed to be updated.

6

Rebecca

1 Aug 2024

·

Stayed 2 nights

The beds were so incredibly hard, I could hardly sleep either night. The individual rooms were spacious and clean but common areas were worn, dirty and smelled like marijuana.

2

Michael

6 Jul 2025

·

Stayed 4 nights

Hotel Strong foul odor in hallway and room. Bought Lysol to reduce smell Furniture is gross, stained, sticky, stinks. AC looks as mold is growing inside. Dirty walls Microwave filter was so greased over it couldn't be removed to rinse. Water pressure on shower was low and the first two nights didn't get hot. People living at hotel were sketchy.

6

Richard

5 Aug 2024

·

Stayed 11 nights

Poor Internet. That's the only thing I didn't like. Everything else was satisfactory.

8

Douglas

29 Apr 2024

·

Stayed 1 night

the mattress was low quality, otherwise the room is fine and the kitchen is good. it was a good value and quiet.

4

Richard

6 Aug 2025

·

Stayed 5 nights

3rd fl no elevator a.c. not working properly pump in stair way very loud

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: while some praise friendly, efficient staff, many report understaffing, absent or rude front-desk agents, limited hours for assistance, and reservation or room-assignment errors with refund difficulties.

Related guest reviews

2

Julia

6 Oct 2025

·

Stayed 6 nights

This is not a 2.5-star hotel. Please stay away! Unsafe with police on premises every day, arresting people who live there full-time. Very sketchy clientele, the receptionist is rude and rarely in the reception area. The hallways are stained and dirty, the place is run-down, and pieces of clothing were lying on the grass and bushes, holes in window screens, dust on door frames..... You name it. The room was so dirty, and the smell in the room was just horrible. It smelled like something died in there. The toilet kept clogging, and the receptionist gave us a broken plunger, told us to fix it since "we broke it". My argument that I'm a paying guest did not convince her. She told us they have no maintenance or cleaning staff. We booked this place for 6 nights, but left after 2, no refund. We tried to get a refund for 2 days, our booking agent called the manager multiple times, but she refused and said that we can come talk to her and she'll change our room. She never even knocked on our door to try to resolve this, and every time we looked for her, she was nowhere to be found. There is also no night manager. The receptionist spent her evenings in the parking lot, hanging out with friends. Stay away. Pay a bit more and stay in an actual hotel. After just 2 days in the room, we had to wash all our clothes twice, even though we kept them in a closed suitcase, and they still smelled. Expedia needs to do better in vetting places it advertises on its site. I hold them responsible.

2

Maria

14 Apr 2024

·

Stayed 1 night

The bathroom ceiling where moldy, the front desk took an hour to check us in because there was no one at the desk and at night they gave our room to someone else allowing that peraon to open our door thankful for the locks on the door. After all this we left in the middle of the night to stay somewhere else.

8

John

25 Jul 2024

·

Stayed 4 nights

Professional staff

6

Jean

2 Aug 2025

·

Stayed 1 night

Essentials were good including ; staff friendliness, spacious layout & cleanliness of room; good shower& clean , comfortable bed. Problem areas: no phone or hair blower in room; or by request; no night light in bathroom; elevator didn’t work. Couldn’t reach hotel desk except during day time business hours.

10

Bryan

8 Aug 2025

·

Stayed 5 nights

Staff were efficient with check-in and check-out!

2

Justin

25 Aug 2024

·

Stayed 1 night

This is by far the worse place I've ever stayed in. This is a place where people live permanently not a real hotel. At 330a.m. we had someone trying to get into our room because the staff tried to put some other family in the same room. This encounter was absolutely terrifying. After all of this i call the front desk and that's what they explained and just said oops our bad. Then at 930a.m. when i got out of the shower the cleaning lady didn't knock or anything and just walked into the room while i had nothing more than my boxers on. What ever you do, do NOT stay here.

8

Daniel

20 Jun 2025

·

Stayed 3 nights

The property was well maintained, the room was nice. The only drawback was the receptionist. She was busy talking on her earbuds. Didn’t even greet me and didn’t talk to me. Didn’t tell me where the elevator was or if there were any carts to carry our baggage.

10

Anupam

22 Jul 2025

·

Stayed 2 nights

Everything is at it’s best.. cleanliness’s, staff and helping approach towards customers

2

Naresh Kumar

8 Aug 2025

·

Stayed 3 nights

My 3 days of reservation was a complete waste. I had my son (5 years old) and my spouse travelling with me. I booked the hotel after checking on expedia website for late checkin. It clearly says checkin end time "Anytime" when i called the hotel around 7PM on my checkin date to inform about late checkin i was shocked to know that after 2AM my booking will be cancelled as "No Show" and the doors wont be open. Staff was very rude on the call.My flight to ORD was delay so i landed at 2:30AM. I had no other way. Expedia did not help me even after talking to them for almost an hour. I had to search for a day which was available far away. No refund was provided as well. Wrost experience - Never rely on expedia details and will never book mainstay anymore.

10

Bruce

30 Aug 2023

·

Stayed 7 nights

All staff was excellent,(Bruce) The staff was very respectful and considerate of their customers.. I recommend this hotel to anyone.. thank you so much for your hospitality… Kimberly Crouch

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AI-generated summary based on recent guest reviews

Location

Generally quiet and convenient for the area.

Related guest reviews

8

LARRY

18 Aug 2024

·

Stayed 3 nights

The parking lot and entrance was littered with cigarette butts and fast food wrappers. The garbage can was overflowing on all 6 times we entered and exited. There is significant carpet damage on the way to the elevator. The room was fine and quiet.

10

Dannielle

11 Aug 2024

·

Stayed 2 nights

The kitchen in my room worked good and everything was included. Everything was clean in the room and in my bathroom. The area is quiet and I never felt unsafe

6

Destiny

17 Mar 2023

·

Liked most of the front desk & responsiveness, disliked unwelcoming approach of ..Juana(?, I believe that’s the supervisor), and terrible housekeeping. But, convenient if you’re in the area and need safe place to stay for short periods

6

Sherile

23 Nov 2024

·

Stayed 1 night

There was a lot of hair in the bathtub, sheets smelled like cigarette smoke, and the hallway smelled like a dog's poop wasn’t cleaned for days. Otherwise, the area was quiet and seemed safe!

10

Oscar

22 Jun 2024

·

Stayed 2 nights

Flying in late from KC it was great to relax in a quiet, spacious, clean, and comfortable suite. The staff was nice and helpful. Ideal and close to the Old Orchard Country Club where we had our 50th High School Reunion. Very nice. Thanks for the wonderful room and two comfortable nights.

8

Douglas

29 Apr 2024

·

Stayed 1 night

the mattress was low quality, otherwise the room is fine and the kitchen is good. it was a good value and quiet.

8

I

13 Dec 2024

·

Stayed 1 night

I like personal and clearness, property location was very convenient.

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AI-generated summary based on recent guest reviews

Dining

No breakfast is provided; several reviews note only lobby coffee is available, and some felt listings implied breakfast.

Related guest reviews

10

Susanna

24 Apr 2024

·

Stayed 1 night

Room had a cooktop, full sized refrigerator, garbage disposal, and a dishwasher. Unfortunately only 1 small saucepan to cook with and nothing to use to hand wash anything. Since there are only a couple plates and glasses, seems crazy to run the full sized dishwasher for that. Room was very clean with a soft chair, table and desk chair. NIce peaceful neighborhood. I stayed only one night but they have weekly and monthly rentals. Housekeeping was aggressive, knocking twice before checkout time to determine if I was gone or not, which disturbs the peace. Coffee in the morning was decent and appreciated. Coffee in the room marginal. No breakfast. Overall quite nice.

4

Rafael

8 Aug 2025

·

Stayed 1 night

I did not like that i had heavy luggage and the elevator was out of service and the only way up was the stairs. Carpets where all dirty and with stains and bad smell. Room service only from 7am to 3pm if you need towels or bed sheets they wont give you clean one's. No breakfast included 😢.

6

Tim

25 Nov 2024

·

Stayed 2 nights

Went to my first room and it was occupied. Second room the shower wouldn’t drain. Third room Smelled awful from the previous guests cooking. Entire hotel smelled. They put out coffee in the morning but no creamer!

4

Sydney

20 Jun 2025

·

Stayed 1 night

This was a last-minute booking for a work trip and never again will I stay here. It is extremely dirty and the though the staff was nice, me and other guests had to wait around for 10 minutes before they let us check in with arms full of luggage. The breakfast that was out in the morning was just coffee, a complete false advertisement. All the carpet was extremely dirty and warm. Random stains on the ceiling, floor, and even the chair in the room had very suspicious stains on it (see picture). I was so disgusted I almost didn’t stay the full night.

4

John

4 Aug 2025

·

Stayed 5 nights

The hallways and stair wells were dirty and always smelled. The garbage cans were always full and the elevator was broken. So I had to walk 3 flights of stairs with bad knees every time. House keeping was only available if you requested it. No breakfast included. My key card didn’t work twice and one time I went to get it fixed, no one was at the front desk b/c the only person working was cleaning a room. The toilet blocked the first time I used it. The kitchen sink water pressure was nonexistent and the shower water pressure was so low, I’m convinced I can piss harder.

6

Wayne

31 Aug 2025

·

Stayed 2 nights

Negative : Understaffed, elevator broken, dirty and stained hallway and stairwell carpeting, some lighting in rooms non-functional. Cracked mirror in closet ( possible injury hazard ) no breakfast offered Positive : Towels and bedding seemed very clean, bathroom / shower clean. This place needs some real help !!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$66
February	US$63
March	US$65
April	US$71
May	US$78
June	US$89
July	US$100
August	US$93
September	US$76
October	US$77
November	US$68
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $123	17 $91	18 $143	19 $143
20 $109	21 $105	22 $112	23 $114	24 $114	25 $133	26 $143
27 $112	28 $69	29 $69	30 $65

Su	Mo	Tu	We	Th	Fr	Sa
				1 $65	2 $77	3 $78
4 $69	5 $69	6 $69	7 $69	8 $69	9 $77	10 $77
11 $68	12 $68	13 $71	14 $70	15 $73	16 $73	17 $83
18 $73	19 $74	20 $73	21 $74	22 $73	23 $83	24 $83
25 $73	26 $73	27 $73	28 $74	29 $73	30 $73	31 $83

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed with Sofa Bed

Standard Room, 1 Queen Bed

Suite, 1 Queen Bed with Sofa Bed, Accessible (Accessible Tub)

Suite, 1 Queen Bed with Sofa Bed, Accessible (Roll-In Shower)

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about MainStay Suites Northbrook Wheeling

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Prices for upcoming dates