DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove
US$116
/ night
Avg. for October
Prices for DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove
Select dates to see prices and availability
US$116
/ night
Avg. for October
Monthly average prices
Nightly prices at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove average US$88 in the cheapest month (January) and US$186 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$88 |
| February | US$89 |
| March | US$110 |
| April | US$115 |
| May | US$135 |
| June | US$138 |
| July | US$136 |
| August | US$112 |
| September | US$186 |
| October | US$116 |
| November | US$100 |
| December | US$97 |
J
F
M
A
M
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Oct · US$116
O
N
D
Most expensive: September (~US$186)
Cheapest: January (~US$88)
About this property
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include wireless internet access (surcharge), a fireplace in the lobby, and a picnic area.
Amenities
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include wireless internet access (surcharge), a fireplace in the lobby, and a picnic area.
Business amenities
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Wood Dale? This hotel has 2790 square feet (259 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Dining
Enjoy a meal at The Garden Cafe, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 160 guestrooms featuring refrigerators and LCD televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Location
Located in Wood Dale, DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove is in the suburbs, within a 15-minute drive of LEGOLAND® Discovery Center and Woodfield Mall. This hotel is 6.9 mi (11.1 km) from Allstate Arena and 8.5 mi (13.7 km) from Rivers Casino.
What's nearby
390 Golf Experience(0.9 Miles)
Rainbow Falls Waterpark(2 Miles)
Pirates Cove Childrens Theme Park(2.8 Miles)
Ascension Alexian Brothers Medical Center(3 Miles)
Edge Ice Arena(5.8 Miles)
Lake Park(6.5 Miles)
Allstate Arena(6.9 Miles)
Apache Park(6.9 Miles)
Lynfred Winery(7 Miles)
LEGOLAND® Discovery Center(7.2 Miles)
Addison Ice Arena(7.2 Miles)
Northwest Community Hospital(7.3 Miles)
Wolff's Flea Market(7.3 Miles)
Arlington Lakes Golf Club(7.4 Miles)
Woodfield Mall(7.5 Miles)
Chicago O'Hare Intl. Airport (ORD)(11.6 Miles)
Chicago, IL (PWK-Chicago Executive)(19.2 Miles)
Chicago, IL (DPA-Dupage)(22.2 Miles)
Chicago Midway Airport (MDW)(34.8 Miles)
Laundry service
Elevator/Lift
Multilingual staff
Meeting rooms
Garden
Golf course (nearby)
Location
1200 N Mittel Blvd, Wood Dale, Illinois, United States of America
390 Golf Experience (0.9 Miles)
Rainbow Falls Waterpark (2 Miles)
Pirates Cove Childrens Theme Park (2.8 Miles)
Ascension Alexian Brothers Medical Center (3 Miles)
Edge Ice Arena (5.8 Miles)
Lake Park (6.5 Miles)
Room options
5
Junior Suite, Multiple Beds, Balcony
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 5
300 ft²
BalconyAir ConditioningSeparate Living RoomRefrigerator
4
Junior Suite, 1 King Bed with Sofa Bed, Balcony
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
300 ft²
BalconyAir ConditioningSeparate Living RoomRefrigerator
4
Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
225 ft²
Air ConditioningRefrigeratorPrivate Bathroom
6
Room, 1 King Bed, Mobility Accessible
Room details
1 Extra-Large Double Bed
Sleeps 2
Balcony or TerraceAir ConditioningRefrigeratorPrivate BathroomPatio
6
Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
225 ft²
Air ConditioningRefrigeratorPrivate Bathroom
4
Room, 1 King Bed, Accessible (Mobility & Hearing)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningRefrigeratorPrivate Bathroom
Guest reviews of DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove
7.6
Good
Based on 1,068 verified reviews
Who stays here?
Business
37%
Couple
23%
Family
25%
Group
6%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, guests describe an aging, renovation-in-progress property with uneven experiences, balancing shortcomings in upkeep and amenities against positives like a quiet industrial-park setting, occasional spacious rooms, and friendly staff.
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What guests think
At DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, guests describe an aging, renovation-in-progress property with uneven experiences, balancing shortcomings in upkeep and amenities against positives like a quiet industrial-park setting, occasional spacious rooms, and friendly staff.
Housekeeping and hygiene draw frequent complaints, with dirty rooms/bathrooms and occasional ants or roaches, though some guests do report very clean stays. Facilities feedback highlights a cold or unclean pool, occasional elevator outages, a discontinued airport shuttle, and limited restaurant/bar hours. Overall, anticipate a simple, function-first stay.
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AI-generated summary based on recent guest reviews
Facilities
Several reviews note ongoing renovations and aging infrastructure, with recurring pool problems (cold/unclean or closed), elevator outages, and the airport shuttle no longer operating; on-site dining/bar runs limited hours. Free, easy parking is a plus.
Related guest reviews
6
Tom
4 Aug 2025
·
Stayed 1 night
No food option until after 5:00PM? Hotel was a little run down.
No food option until after 5:00PM? Hotel was a little run down.
4
Freddy
8 Nov 2024
·
Stayed 1 night
We were desapointed that the hotel pool was out of service for no heat. Also the hotel charged me for my stay when I already had paid in advance through. I still can't get help to get refunded for the double charge.
We were desapointed that the hotel pool was out of service for no heat. Also the hotel charged me for my stay when I already had paid in advance through. I still can't get help to get refunded for the double charge.
8
Tiffani
1 Nov 2025
·
Stayed 2 nights
Staff was amazing , hotel/rooms were nice, spacious and clean.. but construction in the courtyard was a nuisance.
Staff was amazing , hotel/rooms were nice, spacious and clean.. but construction in the courtyard was a nuisance.
8
John
18 Nov 2025
·
Stayed 1 night
Nice place that is currently under renovation. It's a bit on the older side but was clean and comfortable.
Nice place that is currently under renovation. It's a bit on the older side but was clean and comfortable.
6
Karen
9 May 2024
·
Stayed 1 night
The website said that there was dining and a lounge area. However it never mentioned it was only Open Monday through Thursday. We booked this hotel for that reason we were only staying that one evening. It was very inconvenient for us to try to find something after traveling more than 24 hours.
The website said that there was dining and a lounge area. However it never mentioned it was only Open Monday through Thursday. We booked this hotel for that reason we were only staying that one evening. It was very inconvenient for us to try to find something after traveling more than 24 hours.
6
Todd
8 Aug 2024
·
Stayed 3 nights
Hotel pretty long for n the tooth. Was promis d airport shuttle but new mgmt go rid of them. Now bus just sits in front of hotel.tubs did not drain well in both rooms I rented
Hotel pretty long for n the tooth. Was promis d airport shuttle but new mgmt go rid of them. Now bus just sits in front of hotel.tubs did not drain well in both rooms I rented
4
Sara
2 Jun 2024
·
Stayed 3 nights
#1 - Don't believe the 10/10 reviews on this site! This is not a 4-star hotel! The rooms are in dire need of renovations. Things are beat up and need replaced. In our room: torn curtains, stained sheets with holes, worn out towels, stained wash clothes, the cell & TV reception dropped repeatedly, stained/moldy grout around bathtub, the toilet too low, loose seat, ripped shower curtain, rusted metal door jam in bathroom, dirty/worn carpet with holes in areas, stained ceiling, dirty marks on the walls, cobwebs in bathroom, dirty/stained bathtub, poor water pressure in shower, dirty floor tile, refrigerator interior dirty, window sills dirty & in bad shape, no USB ports, the pool was ice cold & in need of plaster repairs throughout, the walls and bathroom in pool area were in very poor condition and dirty, the rubber flooring around the pool is cracked with holes and dirty, the exterior patio off the pool had overgrown weeds and a dead bird right in the sitting area, ice maker was rusted and dirty. We were under the impression breakfast was included but were told it was actually $15 per person per day. We asked hotel staff about this and were told it was an Expedia issue. We contacted Expedia and were told it was a hotel issue. Expedia & the hotel did nothing. My husband was eating a donut (purchased elsewhere) in the lobby and a hotel worker ran over asking for his room number so they could charge us $15 for breakfast! This happened to multiple guests.No checkout receipt given.
#1 - Don't believe the 10/10 reviews on this site! This is not a 4-star hotel! The rooms are in dire need of renovations. Things are beat up and need replaced. In our room: torn curtains, stained sheets with holes, worn out towels, stained wash clothes, the cell & TV reception dropped repeatedly, stained/moldy grout around bathtub, the toilet too low, loose seat, ripped shower curtain, rusted metal door jam in bathroom, dirty/worn carpet with holes in areas, stained ceiling, dirty marks on the walls, cobwebs in bathroom, dirty/stained bathtub, poor water pressure in shower, dirty floor tile, refrigerator interior dirty, window sills dirty & in bad shape, no USB ports, the pool was ice cold & in need of plaster repairs throughout, the walls and bathroom in pool area were in very poor condition and dirty, the rubber flooring around the pool is cracked with holes and dirty, the exterior patio off the pool had overgrown weeds and a dead bird right in the sitting area, ice maker was rusted and dirty. We were under the impression breakfast was included but were told it was actually $15 per person per day. We asked hotel staff about this and were told it was an Expedia issue. We contacted Expedia and were told it was a hotel issue. Expedia & the hotel did nothing. My husband was eating a donut (purchased elsewhere) in the lobby and a hotel worker ran over asking for his room number so they could charge us $15 for breakfast! This happened to multiple guests.No checkout receipt given.
6
Luisa
24 Jun 2025
·
Stayed 1 night
They gave us a room in the 2nd floor but elevator isn't working and I was carrying my tall 3 year old daughter that was sleeping on my arms while also carrying 2 suitcases and 1 backpack. Receptionist didn't offer help or anything... just told us where the stairs were. Fine. It happens... but when we got to the room I see pubic hairs on the bathroom floor. Gross. I'm too tired to carry everything down again and ask for another room... there's also a spoiled orange in the fridge haha. I always had good experiences in this hotel chain.
They gave us a room in the 2nd floor but elevator isn't working and I was carrying my tall 3 year old daughter that was sleeping on my arms while also carrying 2 suitcases and 1 backpack. Receptionist didn't offer help or anything... just told us where the stairs were. Fine. It happens... but when we got to the room I see pubic hairs on the bathroom floor. Gross. I'm too tired to carry everything down again and ask for another room... there's also a spoiled orange in the fridge haha. I always had good experiences in this hotel chain.
6
Vipin
25 Aug 2025
·
Stayed 1 night
My recent stay was a significant letdown, marred by poor service, misleading amenities, and a general lack of upkeep, which is not what I expect from this brand. The issues began right at check-in. The front desk staff seemed confused and were not very helpful. A major reason we booked this hotel was the advertised airport shuttle. Upon arrival, we were told it wasn't available. We received two conflicting excuses: one staff member told us, "They have the shuttle, but no driver," while another suggested that Hotels.com might have misrepresented the service due to the hotel's proximity to the airport, claiming they had never offered a shuttle. This lack of clear information and accountability was frustrating. Our room was just okay, but needed better cleaning, with dirty corners in the bathroom tub. The AC unit was disruptively loud, and the beds were merely adequate—not the level of comfort expected from this brand. The service issues were clear when we went to the pool. There were no towels, and I had to wait over 15 minutes for anyone to appear at the front desk. When I asked, the staffer was dismissive, saying "they should be at the pool," before spending another 10 minutes searching for them. Overall, the property feels tired and needs a significant upgrade. The one positive note was the delicious warm cookies, but a cookie can't make up for service and facility failures. I would not recommend staying here until major improvements are made.
My recent stay was a significant letdown, marred by poor service, misleading amenities, and a general lack of upkeep, which is not what I expect from this brand. The issues began right at check-in. The front desk staff seemed confused and were not very helpful. A major reason we booked this hotel was the advertised airport shuttle. Upon arrival, we were told it wasn't available. We received two conflicting excuses: one staff member told us, "They have the shuttle, but no driver," while another suggested that Hotels.com might have misrepresented the service due to the hotel's proximity to the airport, claiming they had never offered a shuttle. This lack of clear information and accountability was frustrating. Our room was just okay, but needed better cleaning, with dirty corners in the bathroom tub. The AC unit was disruptively loud, and the beds were merely adequate—not the level of comfort expected from this brand. The service issues were clear when we went to the pool. There were no towels, and I had to wait over 15 minutes for anyone to appear at the front desk. When I asked, the staffer was dismissive, saying "they should be at the pool," before spending another 10 minutes searching for them. Overall, the property feels tired and needs a significant upgrade. The one positive note was the delicious warm cookies, but a cookie can't make up for service and facility failures. I would not recommend staying here until major improvements are made.
6
Breanna
2 Sept 2025
·
Stayed 3 nights
Parking free and easy
Parking free and easy
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many report dusty or dirty rooms and bathrooms, stained items, and pest issues (especially ants), and housekeeping often misses or skips service. Others found rooms very clean.
Related guest reviews
2
Brendan
5 Aug 2025
·
Stayed 1 night
My room was infested with ants. The manager was the worst I have ever experienced. She should be fired.
My room was infested with ants. The manager was the worst I have ever experienced. She should be fired.
2
Lin
21 Jul 2025
·
Stayed 1 night
DoubleTree Elk Grove is one of the worst hotel stays I’ve had. I’m not usually picky, but the room was clearly not cleaned properly—dust was everywhere, and there was visible hair in the shower even though I hadn’t used it. I tried calling the front desk and got no answer, so I had to go downstairs in person to report the issue, which was very inconvenient. On top of that, the layout of the hotel is odd—if you have luggage, be prepared to walk a long distance from the elevator to your room. What made the experience worse was the $50 late checkout fee. I had asked for a 12:00 PM checkout and left around 12:30 PM, but was still charged. They said “no matter how late you are, even a minute, it’s $50”—which feels excessive and rigid, especially when housekeeping wasn’t even nearby. Really disappointing experience, especially for a well-known hotel brand.
DoubleTree Elk Grove is one of the worst hotel stays I’ve had. I’m not usually picky, but the room was clearly not cleaned properly—dust was everywhere, and there was visible hair in the shower even though I hadn’t used it. I tried calling the front desk and got no answer, so I had to go downstairs in person to report the issue, which was very inconvenient. On top of that, the layout of the hotel is odd—if you have luggage, be prepared to walk a long distance from the elevator to your room. What made the experience worse was the $50 late checkout fee. I had asked for a 12:00 PM checkout and left around 12:30 PM, but was still charged. They said “no matter how late you are, even a minute, it’s $50”—which feels excessive and rigid, especially when housekeeping wasn’t even nearby. Really disappointing experience, especially for a well-known hotel brand.
2
Aaron
20 Jul 2025
·
Stayed 1 night
Room was super dirty. No towels or toilet paper. Smelled like sewage.
Room was super dirty. No towels or toilet paper. Smelled like sewage.
2
Dana
12 Nov 2025
·
Stayed 4 nights
Dirty bathroom, guest services never delivered requested towels for three days. The elevator broke down during our stay and there was no complimentary breakfast. There also wasn’t a microwave in our room and when we found one in the unfinished lobby, it was not clean. There was water damage in the bathroom, and the tv only had the basic options. Not even a smart tv for entertainment. Beware if you have a low car, the entrance has a big dip which is a negative indicator for someone with a low profile car. Lastly, the lounge chair in the room had a huge stain on the arm rest and the air conditioner/ heating and cooling unit made a lot of noise so sleep was not good
Dirty bathroom, guest services never delivered requested towels for three days. The elevator broke down during our stay and there was no complimentary breakfast. There also wasn’t a microwave in our room and when we found one in the unfinished lobby, it was not clean. There was water damage in the bathroom, and the tv only had the basic options. Not even a smart tv for entertainment. Beware if you have a low car, the entrance has a big dip which is a negative indicator for someone with a low profile car. Lastly, the lounge chair in the room had a huge stain on the arm rest and the air conditioner/ heating and cooling unit made a lot of noise so sleep was not good
2
Latonya
14 Oct 2025
·
Stayed 2 nights
My room was nice I got there had a long work week so I wanted to get away from the kids a few day. I got there got comfortable got up to use the restroom turned on the lights in the bathroom and 3 roaches crawling on my throngs on the counter and the mirror. After that I had to sleep with all the lights on because I was too scared to turn them off after that because the roaches who have started running around again. I frequent this best western and it was shocking to me to see this. So I came to rest and still couldn’t rest well a wasted trip and money. I wish I could add a photo but by the time I got my phone to take a picture they ran into cracks.
My room was nice I got there had a long work week so I wanted to get away from the kids a few day. I got there got comfortable got up to use the restroom turned on the lights in the bathroom and 3 roaches crawling on my throngs on the counter and the mirror. After that I had to sleep with all the lights on because I was too scared to turn them off after that because the roaches who have started running around again. I frequent this best western and it was shocking to me to see this. So I came to rest and still couldn’t rest well a wasted trip and money. I wish I could add a photo but by the time I got my phone to take a picture they ran into cracks.
2
Saunak
12 Nov 2025
·
Stayed 1 night
The room is dirty, there was bug poop under the bathroom sink, the carpet by bathroom was wet before I even entered the room, weird smell in the room. Would not recommend.
The room is dirty, there was bug poop under the bathroom sink, the carpet by bathroom was wet before I even entered the room, weird smell in the room. Would not recommend.
4
Sara
2 Jun 2024
·
Stayed 3 nights
#1 - Don't believe the 10/10 reviews on this site! This is not a 4-star hotel! The rooms are in dire need of renovations. Things are beat up and need replaced. In our room: torn curtains, stained sheets with holes, worn out towels, stained wash clothes, the cell & TV reception dropped repeatedly, stained/moldy grout around bathtub, the toilet too low, loose seat, ripped shower curtain, rusted metal door jam in bathroom, dirty/worn carpet with holes in areas, stained ceiling, dirty marks on the walls, cobwebs in bathroom, dirty/stained bathtub, poor water pressure in shower, dirty floor tile, refrigerator interior dirty, window sills dirty & in bad shape, no USB ports, the pool was ice cold & in need of plaster repairs throughout, the walls and bathroom in pool area were in very poor condition and dirty, the rubber flooring around the pool is cracked with holes and dirty, the exterior patio off the pool had overgrown weeds and a dead bird right in the sitting area, ice maker was rusted and dirty. We were under the impression breakfast was included but were told it was actually $15 per person per day. We asked hotel staff about this and were told it was an Expedia issue. We contacted Expedia and were told it was a hotel issue. Expedia & the hotel did nothing. My husband was eating a donut (purchased elsewhere) in the lobby and a hotel worker ran over asking for his room number so they could charge us $15 for breakfast! This happened to multiple guests.No checkout receipt given.
#1 - Don't believe the 10/10 reviews on this site! This is not a 4-star hotel! The rooms are in dire need of renovations. Things are beat up and need replaced. In our room: torn curtains, stained sheets with holes, worn out towels, stained wash clothes, the cell & TV reception dropped repeatedly, stained/moldy grout around bathtub, the toilet too low, loose seat, ripped shower curtain, rusted metal door jam in bathroom, dirty/worn carpet with holes in areas, stained ceiling, dirty marks on the walls, cobwebs in bathroom, dirty/stained bathtub, poor water pressure in shower, dirty floor tile, refrigerator interior dirty, window sills dirty & in bad shape, no USB ports, the pool was ice cold & in need of plaster repairs throughout, the walls and bathroom in pool area were in very poor condition and dirty, the rubber flooring around the pool is cracked with holes and dirty, the exterior patio off the pool had overgrown weeds and a dead bird right in the sitting area, ice maker was rusted and dirty. We were under the impression breakfast was included but were told it was actually $15 per person per day. We asked hotel staff about this and were told it was an Expedia issue. We contacted Expedia and were told it was a hotel issue. Expedia & the hotel did nothing. My husband was eating a donut (purchased elsewhere) in the lobby and a hotel worker ran over asking for his room number so they could charge us $15 for breakfast! This happened to multiple guests.No checkout receipt given.
6
Luisa
24 Jun 2025
·
Stayed 1 night
They gave us a room in the 2nd floor but elevator isn't working and I was carrying my tall 3 year old daughter that was sleeping on my arms while also carrying 2 suitcases and 1 backpack. Receptionist didn't offer help or anything... just told us where the stairs were. Fine. It happens... but when we got to the room I see pubic hairs on the bathroom floor. Gross. I'm too tired to carry everything down again and ask for another room... there's also a spoiled orange in the fridge haha. I always had good experiences in this hotel chain.
They gave us a room in the 2nd floor but elevator isn't working and I was carrying my tall 3 year old daughter that was sleeping on my arms while also carrying 2 suitcases and 1 backpack. Receptionist didn't offer help or anything... just told us where the stairs were. Fine. It happens... but when we got to the room I see pubic hairs on the bathroom floor. Gross. I'm too tired to carry everything down again and ask for another room... there's also a spoiled orange in the fridge haha. I always had good experiences in this hotel chain.
6
Pamela
6 Aug 2025
·
Stayed 5 nights
We had to deal with ants for 3 of the 5 days we stayed even after we mentioned it to the front desk twice and the cleaning crew multiple times by the 3rd day they finally came in and sprayed the entire room for ants. We also had asked the cleaning staff to replace the towels and things after the third day. They just changed the trash bags and added a few more towels. It didn’t take the old ones with them as they were still hanging in the bathroom door. We originally got double billed but I got that fixed after I reviewed my credit card acct and notified it. Had three different people tell me where the ice maker was one said third floor another said one was near the pool entrance then another said go ask the front desk. She said they usually keep some in the freezers in the vending room. However she was kind enough to get a bag full out of the kitchen area. If you stay in a suite make sure it has ac in both areas as the it suite had one pull out couch and one king bed. Only the king bedroom had the ac so the front area got quite warm. Until they finally sprayed for the ants we were having to keep out trash inside the microwave because nothing was safe even in the bathroom and the coffee area. They never changed out the two glasses that was left by the sink. At $229 plus taxes per night it should have been a lot better.
We had to deal with ants for 3 of the 5 days we stayed even after we mentioned it to the front desk twice and the cleaning crew multiple times by the 3rd day they finally came in and sprayed the entire room for ants. We also had asked the cleaning staff to replace the towels and things after the third day. They just changed the trash bags and added a few more towels. It didn’t take the old ones with them as they were still hanging in the bathroom door. We originally got double billed but I got that fixed after I reviewed my credit card acct and notified it. Had three different people tell me where the ice maker was one said third floor another said one was near the pool entrance then another said go ask the front desk. She said they usually keep some in the freezers in the vending room. However she was kind enough to get a bag full out of the kitchen area. If you stay in a suite make sure it has ac in both areas as the it suite had one pull out couch and one king bed. Only the king bedroom had the ac so the front area got quite warm. Until they finally sprayed for the ants we were having to keep out trash inside the microwave because nothing was safe even in the bathroom and the coffee area. They never changed out the two glasses that was left by the sink. At $229 plus taxes per night it should have been a lot better.
4
Sonia
21 Mar 2025
·
Stayed 2 nights
The bathtub was dirty. The bathtub would not drain. No house keeping. I had to call several times to get towels
The bathtub was dirty. The bathtub would not drain. No house keeping. I had to call several times to get towels
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated with thin walls or door gaps, maintenance issues (weak showers, loose fixtures, balky AC), and worn furnishings; Wi-Fi reliability varies. Some suites are spacious and beds can be comfortable.
Related guest reviews
4
Justin
17 Sept 2025
·
Stayed 1 night
Most uncomfortable bed I've slept in at a hotel. Woke up with pain in my hips and back. First room i was put in, the curtain would not draw completely and the patio door had a gap when closed. Bright spot was the original woman who checked me in. The following two trips to the front door the room and then wifi password there was only a gentleman at the desk. He needs a review and some training. Doesn't know how to talk to customers or manage multiple customers. Hopefully better options in the area for a stay.
Most uncomfortable bed I've slept in at a hotel. Woke up with pain in my hips and back. First room i was put in, the curtain would not draw completely and the patio door had a gap when closed. Bright spot was the original woman who checked me in. The following two trips to the front door the room and then wifi password there was only a gentleman at the desk. He needs a review and some training. Doesn't know how to talk to customers or manage multiple customers. Hopefully better options in the area for a stay.
8
Jin
25 Aug 2025
·
Stayed 1 night
The room door corner has a large spiderweb, the shower faucet is loose, the showerhead has very low water pressure, and the sink faucet is also loose.
The room door corner has a large spiderweb, the shower faucet is loose, the showerhead has very low water pressure, and the sink faucet is also loose.
6
Janet
18 Dec 2024
·
Stayed 4 nights
This hotel could use some updating. While there are bedside outlets, I was surprised there were no USB ports. Also, while having an in-room coffee station is great, in order to actually use it, I had to move it into the bathroom. On top of that, the coffee pods aren't refilled by housekeeping. When I asked reception for coffee pod refills, they had no idea what I was talking about. There are very few dining options nearby. The facility was clean enough and safe enough, but beyond that, it was pretty basic.
This hotel could use some updating. While there are bedside outlets, I was surprised there were no USB ports. Also, while having an in-room coffee station is great, in order to actually use it, I had to move it into the bathroom. On top of that, the coffee pods aren't refilled by housekeeping. When I asked reception for coffee pod refills, they had no idea what I was talking about. There are very few dining options nearby. The facility was clean enough and safe enough, but beyond that, it was pretty basic.
10
Suzanne
18 Sept 2025
·
Stayed 2 nights
The room was large with a living room bathroom and bedroom. 2 tvs comfortable bed!
The room was large with a living room bathroom and bedroom. 2 tvs comfortable bed!
6
Emily
9 Sept 2024
·
Stayed 1 night
Check in was easy. Reserved a king room, but was given a room with two queen beds. Room was clean, but sheets on bed were worn and torn. Curtains were also torn. Disappointing for a Hilton.
Check in was easy. Reserved a king room, but was given a room with two queen beds. Room was clean, but sheets on bed were worn and torn. Curtains were also torn. Disappointing for a Hilton.
8
Anthony
28 Jul 2025
·
Stayed 2 nights
Our stay was great aside from the shower head spraying water so hard it was spraying out onto the floor. We were unable to adjust the shower head.
Our stay was great aside from the shower head spraying water so hard it was spraying out onto the floor. We were unable to adjust the shower head.
6
David
10 Aug 2025
·
Stayed 1 night
Badly understaffed. No one at the front desk while two families waited. We had to find the bartender and ask her to find someone to check us in. Check-in took 20 minutes. We then discovered the air conditioner didn't work. Again, no one at the front desk so it took another 20 minutes for help, at the end of which we were told to wait for "the maintenance engineer." Twenty minutes later the desk clerk came by the room to allow that no help was coming; he moved us across the hall. Total time at the end of a long day: 60 minutes. Comfortable room. Good water pressure. Sad shower head; low and not adjustable. Hard-working staff. We stayed ahead of a 6:00 a.m. flight out of O'Hare. FYI: the hotel is 20+ minutes from O'Hare even with no traffic. That fact that it's just four miles away can be a bit misleading.
Badly understaffed. No one at the front desk while two families waited. We had to find the bartender and ask her to find someone to check us in. Check-in took 20 minutes. We then discovered the air conditioner didn't work. Again, no one at the front desk so it took another 20 minutes for help, at the end of which we were told to wait for "the maintenance engineer." Twenty minutes later the desk clerk came by the room to allow that no help was coming; he moved us across the hall. Total time at the end of a long day: 60 minutes. Comfortable room. Good water pressure. Sad shower head; low and not adjustable. Hard-working staff. We stayed ahead of a 6:00 a.m. flight out of O'Hare. FYI: the hotel is 20+ minutes from O'Hare even with no traffic. That fact that it's just four miles away can be a bit misleading.
4
Justin
26 Jul 2025
·
Stayed 1 night
Walls are very thing and can hear everything!! By bathroom was used ! My door did not fully lock and had huge gap on the bottom of the door where you could hear everything in the room and out of the room
Walls are very thing and can hear everything!! By bathroom was used ! My door did not fully lock and had huge gap on the bottom of the door where you could hear everything in the room and out of the room
6
Jennifer
19 Nov 2025
·
Stayed 1 night
Great staff, warm cookie upon check in! Room: meh. It looked like the room hadn't been wiped down in months because there was dust covering the alarm clock and the facial mirror in the bathroom. The shower stall didn't drain so I had to limit my shower before it would overflow. The door was badly water damaged for shower overspray and I can't imagine the mold. I could hear the tv from the room behind the bed at 11pm clear as day so I couldn't sleep. I could hear the radio or alarm in the room on the other side of me at 4:30 am until about 5:15. They weren't loud, so it's not like the people were being rude!
Great staff, warm cookie upon check in! Room: meh. It looked like the room hadn't been wiped down in months because there was dust covering the alarm clock and the facial mirror in the bathroom. The shower stall didn't drain so I had to limit my shower before it would overflow. The door was badly water damaged for shower overspray and I can't imagine the mold. I could hear the tv from the room behind the bed at 11pm clear as day so I couldn't sleep. I could hear the radio or alarm in the room on the other side of me at 4:30 am until about 5:15. They weren't loud, so it's not like the people were being rude!
8
Ana
28 Feb 2025
·
Stayed 1 night
Internet didn't work
Internet didn't work
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, but understaffing and front desk responsiveness are recurring problems, leading to slow check-in, poor communication, and unresolved requests. Isolated reports cite rude interactions and mishandled billing or room assignments.
Related guest reviews
10
Abdul
16 Aug 2025
·
Stayed 1 night
Reception person was great.
Reception person was great.
4
Amanda
17 Feb 2025
·
Stayed 1 night
The check-in process took abnormally long. The young woman working the front desk, seemed like she didn't exactly know what she was doing majority of the time and was just winging it. Also, she had a pretty noticeable snobbish attitude. The price was different compared to when I booked it online, through Expedia. When the issue came up with the payment/price difference, it was unexpected. So, I needed to do 1/2 payment on my CC and 1/2 in cash. However, that was another issue because they don't accept cash NOR do they have an ATM. I also requested to not be placed on the ground floor and to have a balcony, which I was not accommodated for. I was not satisfied with my stay at all. The only positives I can say is that it was quiet for the 1 night I chose to stay, the bed was very comfortable and the room was clean.
The check-in process took abnormally long. The young woman working the front desk, seemed like she didn't exactly know what she was doing majority of the time and was just winging it. Also, she had a pretty noticeable snobbish attitude. The price was different compared to when I booked it online, through Expedia. When the issue came up with the payment/price difference, it was unexpected. So, I needed to do 1/2 payment on my CC and 1/2 in cash. However, that was another issue because they don't accept cash NOR do they have an ATM. I also requested to not be placed on the ground floor and to have a balcony, which I was not accommodated for. I was not satisfied with my stay at all. The only positives I can say is that it was quiet for the 1 night I chose to stay, the bed was very comfortable and the room was clean.
10
Alyssa
17 Nov 2025
·
Stayed 2 nights
Clean room, very friendly staff.
Clean room, very friendly staff.
4
Chanel
21 Apr 2025
·
Stayed 3 nights
I just stayed here and the hotel was ok just a little old but the staff is extremely rude especially Todd. He was banging on my door at 3 in the morning screaming “open up or next is will be the police” once I cracked the door to see what he was talking about he tried to walk in my room as I stood in front the door and said can i help you he said the next know will be the police, I asked what the issue was he said that I need to shut up Im disturbing the other guest. I asked him to be respectful in how he was speaking to me and please dont try to enter the room forcefully and he said you know what your out of here and we and asked the front desk could they tell us to leave and call the police. I then called the front desk and asked what was going on they said there has been complaints and when Todd came to the room no one answered. I told them I did answer thats why imm calling now and the front desk guy said well the police are going to handle it from here. I understand someone letting me know Im too loud however there is a professional way to go about things and him banging on my door and trying to forcefully enter at 3am is the way to go, a phone call would have been the correct method, or sending someone who didnt smell like alcohol and cigarettes.
I just stayed here and the hotel was ok just a little old but the staff is extremely rude especially Todd. He was banging on my door at 3 in the morning screaming “open up or next is will be the police” once I cracked the door to see what he was talking about he tried to walk in my room as I stood in front the door and said can i help you he said the next know will be the police, I asked what the issue was he said that I need to shut up Im disturbing the other guest. I asked him to be respectful in how he was speaking to me and please dont try to enter the room forcefully and he said you know what your out of here and we and asked the front desk could they tell us to leave and call the police. I then called the front desk and asked what was going on they said there has been complaints and when Todd came to the room no one answered. I told them I did answer thats why imm calling now and the front desk guy said well the police are going to handle it from here. I understand someone letting me know Im too loud however there is a professional way to go about things and him banging on my door and trying to forcefully enter at 3am is the way to go, a phone call would have been the correct method, or sending someone who didnt smell like alcohol and cigarettes.
2
Lavoy
13 Apr 2025
·
Stayed 2 nights
My apologies for having to write this review. I have stayed many times a Hilton hotel (Many). But this stay was disappointing. My room had hair all over it. Especially in the bathroom. The carpet was not vacuumed. And the table was just not clean resulting with me having to clean it. I requested my room to be serviced at 1:30PM the lady stated no problem at all. When I returned it was not serviced I will never stay at this Hilton hotel again. Best regards.
My apologies for having to write this review. I have stayed many times a Hilton hotel (Many). But this stay was disappointing. My room had hair all over it. Especially in the bathroom. The carpet was not vacuumed. And the table was just not clean resulting with me having to clean it. I requested my room to be serviced at 1:30PM the lady stated no problem at all. When I returned it was not serviced I will never stay at this Hilton hotel again. Best regards.
6
David
10 Aug 2025
·
Stayed 1 night
Badly understaffed. No one at the front desk while two families waited. We had to find the bartender and ask her to find someone to check us in. Check-in took 20 minutes. We then discovered the air conditioner didn't work. Again, no one at the front desk so it took another 20 minutes for help, at the end of which we were told to wait for "the maintenance engineer." Twenty minutes later the desk clerk came by the room to allow that no help was coming; he moved us across the hall. Total time at the end of a long day: 60 minutes. Comfortable room. Good water pressure. Sad shower head; low and not adjustable. Hard-working staff. We stayed ahead of a 6:00 a.m. flight out of O'Hare. FYI: the hotel is 20+ minutes from O'Hare even with no traffic. That fact that it's just four miles away can be a bit misleading.
Badly understaffed. No one at the front desk while two families waited. We had to find the bartender and ask her to find someone to check us in. Check-in took 20 minutes. We then discovered the air conditioner didn't work. Again, no one at the front desk so it took another 20 minutes for help, at the end of which we were told to wait for "the maintenance engineer." Twenty minutes later the desk clerk came by the room to allow that no help was coming; he moved us across the hall. Total time at the end of a long day: 60 minutes. Comfortable room. Good water pressure. Sad shower head; low and not adjustable. Hard-working staff. We stayed ahead of a 6:00 a.m. flight out of O'Hare. FYI: the hotel is 20+ minutes from O'Hare even with no traffic. That fact that it's just four miles away can be a bit misleading.
4
briseida
6 Aug 2025
·
Stayed 2 nights
They made me wait more than 1 hour for my check-in and the room they gave was already occupied when I opened the door someone was there...poor organization, terrible service
They made me wait more than 1 hour for my check-in and the room they gave was already occupied when I opened the door someone was there...poor organization, terrible service
6
Vipin
25 Aug 2025
·
Stayed 1 night
My recent stay was a significant letdown, marred by poor service, misleading amenities, and a general lack of upkeep, which is not what I expect from this brand. The issues began right at check-in. The front desk staff seemed confused and were not very helpful. A major reason we booked this hotel was the advertised airport shuttle. Upon arrival, we were told it wasn't available. We received two conflicting excuses: one staff member told us, "They have the shuttle, but no driver," while another suggested that Hotels.com might have misrepresented the service due to the hotel's proximity to the airport, claiming they had never offered a shuttle. This lack of clear information and accountability was frustrating. Our room was just okay, but needed better cleaning, with dirty corners in the bathroom tub. The AC unit was disruptively loud, and the beds were merely adequate—not the level of comfort expected from this brand. The service issues were clear when we went to the pool. There were no towels, and I had to wait over 15 minutes for anyone to appear at the front desk. When I asked, the staffer was dismissive, saying "they should be at the pool," before spending another 10 minutes searching for them. Overall, the property feels tired and needs a significant upgrade. The one positive note was the delicious warm cookies, but a cookie can't make up for service and facility failures. I would not recommend staying here until major improvements are made.
My recent stay was a significant letdown, marred by poor service, misleading amenities, and a general lack of upkeep, which is not what I expect from this brand. The issues began right at check-in. The front desk staff seemed confused and were not very helpful. A major reason we booked this hotel was the advertised airport shuttle. Upon arrival, we were told it wasn't available. We received two conflicting excuses: one staff member told us, "They have the shuttle, but no driver," while another suggested that Hotels.com might have misrepresented the service due to the hotel's proximity to the airport, claiming they had never offered a shuttle. This lack of clear information and accountability was frustrating. Our room was just okay, but needed better cleaning, with dirty corners in the bathroom tub. The AC unit was disruptively loud, and the beds were merely adequate—not the level of comfort expected from this brand. The service issues were clear when we went to the pool. There were no towels, and I had to wait over 15 minutes for anyone to appear at the front desk. When I asked, the staffer was dismissive, saying "they should be at the pool," before spending another 10 minutes searching for them. Overall, the property feels tired and needs a significant upgrade. The one positive note was the delicious warm cookies, but a cookie can't make up for service and facility failures. I would not recommend staying here until major improvements are made.
8
Brett
10 Nov 2025
·
Stayed 2 nights
Staff was courteous
Staff was courteous
2
JULIO
28 Jun 2025
·
Stayed 2 nights
Aweful service front desk Lady was really bad and never answered the phone I kept calling for about 10 minutes multiple calls and no answer, I called at 2:40 pm to ask for a shower curtain and never arrived and bathroom floor was wet. At 5pm we were walking out I asked the front counter gentleman and the engineer was there and he offer to take the shower curtain right away. Today 6-27-25 the safe had an old passcode and I had followed the directions to set up a pin but seemed it had the old code and my belongings were locked, I called same lady in the front desk took me 7 minutes calling and waiting multiple times until she answered and asked for the safe to be open to remove my belongings, after 90 minutes called again to request the safe to be opened and finally after almost 3 Hours in total they came to open the same. Worst experience ever and terrible service especially need to be calling for a long time for the front desk lady to answer the phone and also phone was old And missing a lot of buttons.
Aweful service front desk Lady was really bad and never answered the phone I kept calling for about 10 minutes multiple calls and no answer, I called at 2:40 pm to ask for a shower curtain and never arrived and bathroom floor was wet. At 5pm we were walking out I asked the front counter gentleman and the engineer was there and he offer to take the shower curtain right away. Today 6-27-25 the safe had an old passcode and I had followed the directions to set up a pin but seemed it had the old code and my belongings were locked, I called same lady in the front desk took me 7 minutes calling and waiting multiple times until she answered and asked for the safe to be open to remove my belongings, after 90 minutes called again to request the safe to be opened and finally after almost 3 Hours in total they came to open the same. Worst experience ever and terrible service especially need to be calling for a long time for the front desk lady to answer the phone and also phone was old And missing a lot of buttons.
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AI-generated summary based on recent guest reviews
Location
Set in a quiet industrial area near O'Hare with easy highway access; little is walkable, so a car helps. Travel time to the airport is about 20 minutes in light traffic, and parking is straightforward.
Related guest reviews
8
Donna
18 Jul 2023
·
Stayed 2 nights
We liked the location. We could get to restaurants and other businesses very easily. It was close to the highway. The rooms were clean, and the staff were friendly.
We liked the location. We could get to restaurants and other businesses very easily. It was close to the highway. The rooms were clean, and the staff were friendly.
10
Rayna
10 Jul 2025
·
Stayed 1 night
The property was clean, staff friendly and a chocolate cookie, warm upon arrival. I was there for 1 night spent most of my time downtown ...There wasn't anything near by, not even a waffle house. You definitely need transportation, your own vehicle preferably.
The property was clean, staff friendly and a chocolate cookie, warm upon arrival. I was there for 1 night spent most of my time downtown ...There wasn't anything near by, not even a waffle house. You definitely need transportation, your own vehicle preferably.
10
Susan
20 Mar 2023
·
Stayed 1 night
Great price located near OHare. Comfortable beds. Quiet room. Free parking.
Great price located near OHare. Comfortable beds. Quiet room. Free parking.
10
Jeffrey
19 Aug 2025
·
Stayed 4 nights
Booked for safety & reasonable travel to the airport. Surrounding area provided convenient options
Booked for safety & reasonable travel to the airport. Surrounding area provided convenient options
8
Christine
2 Mar 2025
·
Stayed 1 night
Hotel sits in the middle of an industrial park, pretty isolated. The restaurant that is advertised was not open for lunch, which I was not aware of. The people, however, were great, and the room was nice and clean.
Hotel sits in the middle of an industrial park, pretty isolated. The restaurant that is advertised was not open for lunch, which I was not aware of. The people, however, were great, and the room was nice and clean.
10
Jaydeep
23 Jul 2025
·
Stayed 2 nights
Close to industrial area but still very quiet and good selection of restaurants, but car required.
Close to industrial area but still very quiet and good selection of restaurants, but car required.
10
Tabitha
14 Jul 2024
·
Stayed 3 nights
Wet nice and quiet property.
Wet nice and quiet property.
10
John
8 Aug 2023
·
Stayed 1 night
Hotel has easy access to major roadways and toll roads.
Hotel has easy access to major roadways and toll roads.
6
David
10 Aug 2025
·
Stayed 1 night
Badly understaffed. No one at the front desk while two families waited. We had to find the bartender and ask her to find someone to check us in. Check-in took 20 minutes. We then discovered the air conditioner didn't work. Again, no one at the front desk so it took another 20 minutes for help, at the end of which we were told to wait for "the maintenance engineer." Twenty minutes later the desk clerk came by the room to allow that no help was coming; he moved us across the hall. Total time at the end of a long day: 60 minutes. Comfortable room. Good water pressure. Sad shower head; low and not adjustable. Hard-working staff. We stayed ahead of a 6:00 a.m. flight out of O'Hare. FYI: the hotel is 20+ minutes from O'Hare even with no traffic. That fact that it's just four miles away can be a bit misleading.
Badly understaffed. No one at the front desk while two families waited. We had to find the bartender and ask her to find someone to check us in. Check-in took 20 minutes. We then discovered the air conditioner didn't work. Again, no one at the front desk so it took another 20 minutes for help, at the end of which we were told to wait for "the maintenance engineer." Twenty minutes later the desk clerk came by the room to allow that no help was coming; he moved us across the hall. Total time at the end of a long day: 60 minutes. Comfortable room. Good water pressure. Sad shower head; low and not adjustable. Hard-working staff. We stayed ahead of a 6:00 a.m. flight out of O'Hare. FYI: the hotel is 20+ minutes from O'Hare even with no traffic. That fact that it's just four miles away can be a bit misleading.
8
David
9 Apr 2025
·
Stayed 3 nights
We really enjoyed our stay. It wasn't the greatest location for Chicago but for being close to the airport and the arena which was the main reason for our visit it was perfect.
We really enjoyed our stay. It wasn't the greatest location for Chicago but for being close to the airport and the arena which was the main reason for our visit it was perfect.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is not included and is often considered overpriced or mediocre, with reports of cold items and limited value. On-site dining/bar keeps limited hours, so some guests sought food elsewhere.
Related guest reviews
6
Dave
8 Oct 2024
·
Stayed 2 nights
Good price, but it was a bit dirty. The restaurant is closed Friday and Saturday which seems odd. There’s no food around so you have to order delivery. Breakfast wasn’t too bad.
Good price, but it was a bit dirty. The restaurant is closed Friday and Saturday which seems odd. There’s no food around so you have to order delivery. Breakfast wasn’t too bad.
2
Khin
14 Apr 2025
·
Stayed 1 night
Charged 18$ for breakfast. It’s not worth. Not even a standard motel…
Charged 18$ for breakfast. It’s not worth. Not even a standard motel…
10
Nicole
1 Aug 2025
·
Stayed 1 night
Short driving distance to shopping areas. I though the lounge would be open but it was only open for limited hours so we have to find dining elsewhere.
Short driving distance to shopping areas. I though the lounge would be open but it was only open for limited hours so we have to find dining elsewhere.
6
Dijuana
7 Jul 2025
·
Stayed 2 nights
The stay was overall good. I would stay again. However, we were under the assumption that the breakfast would be included in the stay, but was $18 for standard breakfast at another similar hotel chain. This was disappointing for the cost of room. We did have to have the hotel to clean the fridge in the room upon our arrival. But was done expeditiously.
The stay was overall good. I would stay again. However, we were under the assumption that the breakfast would be included in the stay, but was $18 for standard breakfast at another similar hotel chain. This was disappointing for the cost of room. We did have to have the hotel to clean the fridge in the room upon our arrival. But was done expeditiously.
6
Karen
9 May 2024
·
Stayed 1 night
The website said that there was dining and a lounge area. However it never mentioned it was only Open Monday through Thursday. We booked this hotel for that reason we were only staying that one evening. It was very inconvenient for us to try to find something after traveling more than 24 hours.
The website said that there was dining and a lounge area. However it never mentioned it was only Open Monday through Thursday. We booked this hotel for that reason we were only staying that one evening. It was very inconvenient for us to try to find something after traveling more than 24 hours.
6
Heather
4 Jun 2023
·
Stayed 1 night
Nice quiet place to stay, but getting charged for what’s called a “continental breakfast” kind of rubbed me the wrong way. I paid 12.50 for what amounted to a bowl of cereal.
Nice quiet place to stay, but getting charged for what’s called a “continental breakfast” kind of rubbed me the wrong way. I paid 12.50 for what amounted to a bowl of cereal.
4
Danielle
30 May 2025
·
Stayed 3 nights
We found an old slipper from a previous guest along with lots of dust and dirt under the beds, which tells me it was not cleaned. Housekeeping never made it to our room in the three days we were there, so we had to call down to get clean towels and set our full trash outside our room to be picked up. One day they emptied the trash and didn’t put any new bags in the cans. Only about half the channels worked on the TV (DirectTV). We had a coffee maker in the room but no coffee, and two paper cups with lids that did not fit the cups. Breakfast was $18.95 per person and was not good. I’ve had free hotel breakfast better than this place. Eggs were definitely powdered eggs, sausage was undercooked, oatmeal was horribly mushy. Server never cleared our plates until we left. We will not be back.
We found an old slipper from a previous guest along with lots of dust and dirt under the beds, which tells me it was not cleaned. Housekeeping never made it to our room in the three days we were there, so we had to call down to get clean towels and set our full trash outside our room to be picked up. One day they emptied the trash and didn’t put any new bags in the cans. Only about half the channels worked on the TV (DirectTV). We had a coffee maker in the room but no coffee, and two paper cups with lids that did not fit the cups. Breakfast was $18.95 per person and was not good. I’ve had free hotel breakfast better than this place. Eggs were definitely powdered eggs, sausage was undercooked, oatmeal was horribly mushy. Server never cleared our plates until we left. We will not be back.
4
Sara
2 Jun 2024
·
Stayed 3 nights
#1 - Don't believe the 10/10 reviews on this site! This is not a 4-star hotel! The rooms are in dire need of renovations. Things are beat up and need replaced. In our room: torn curtains, stained sheets with holes, worn out towels, stained wash clothes, the cell & TV reception dropped repeatedly, stained/moldy grout around bathtub, the toilet too low, loose seat, ripped shower curtain, rusted metal door jam in bathroom, dirty/worn carpet with holes in areas, stained ceiling, dirty marks on the walls, cobwebs in bathroom, dirty/stained bathtub, poor water pressure in shower, dirty floor tile, refrigerator interior dirty, window sills dirty & in bad shape, no USB ports, the pool was ice cold & in need of plaster repairs throughout, the walls and bathroom in pool area were in very poor condition and dirty, the rubber flooring around the pool is cracked with holes and dirty, the exterior patio off the pool had overgrown weeds and a dead bird right in the sitting area, ice maker was rusted and dirty. We were under the impression breakfast was included but were told it was actually $15 per person per day. We asked hotel staff about this and were told it was an Expedia issue. We contacted Expedia and were told it was a hotel issue. Expedia & the hotel did nothing. My husband was eating a donut (purchased elsewhere) in the lobby and a hotel worker ran over asking for his room number so they could charge us $15 for breakfast! This happened to multiple guests.No checkout receipt given.
#1 - Don't believe the 10/10 reviews on this site! This is not a 4-star hotel! The rooms are in dire need of renovations. Things are beat up and need replaced. In our room: torn curtains, stained sheets with holes, worn out towels, stained wash clothes, the cell & TV reception dropped repeatedly, stained/moldy grout around bathtub, the toilet too low, loose seat, ripped shower curtain, rusted metal door jam in bathroom, dirty/worn carpet with holes in areas, stained ceiling, dirty marks on the walls, cobwebs in bathroom, dirty/stained bathtub, poor water pressure in shower, dirty floor tile, refrigerator interior dirty, window sills dirty & in bad shape, no USB ports, the pool was ice cold & in need of plaster repairs throughout, the walls and bathroom in pool area were in very poor condition and dirty, the rubber flooring around the pool is cracked with holes and dirty, the exterior patio off the pool had overgrown weeds and a dead bird right in the sitting area, ice maker was rusted and dirty. We were under the impression breakfast was included but were told it was actually $15 per person per day. We asked hotel staff about this and were told it was an Expedia issue. We contacted Expedia and were told it was a hotel issue. Expedia & the hotel did nothing. My husband was eating a donut (purchased elsewhere) in the lobby and a hotel worker ran over asking for his room number so they could charge us $15 for breakfast! This happened to multiple guests.No checkout receipt given.
10
Autumn
2 Aug 2025
·
Stayed 1 night
Food options were perfect for breakfast in the morning. Nice and fresh and constantly stocked! The beds were fairly comfortable with nice and warm sheets!!
Food options were perfect for breakfast in the morning. Nice and fresh and constantly stocked! The beds were fairly comfortable with nice and warm sheets!!
4
Brian
20 Jun 2025
·
Stayed 2 nights
The cost of Breakfast was ridiculous. $20 for a very mediocre breakfast and is usually included at any other hotel. Old hotel that was poorly remodeled.
The cost of Breakfast was ridiculous. $20 for a very mediocre breakfast and is usually included at any other hotel. Old hotel that was poorly remodeled.
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AI-generated summary based on recent guest reviews
6
SHAKIR
7 Sept 2026
·
Stayed 3 nights
I was disappointed. Not exactly how it was as advertised on Google or other places even on Hilton site. Rooms and building itself corridors are very out dated. Every thing was functional but completely out dated. Had some dampness smell in room and had to run AC continuously to help out. Elevator was dirty and smelling. Staff was very good and again no functional issue but just getting old property.
I was disappointed. Not exactly how it was as advertised on Google or other places even on Hilton site. Rooms and building itself corridors are very out dated. Every thing was functional but completely out dated. Had some dampness smell in room and had to run AC continuously to help out. Elevator was dirty and smelling. Staff was very good and again no functional issue but just getting old property.
10
Coral
5 Sept 2026
·
Stayed 1 night
Great stay, quiet area.
Great stay, quiet area.
10
Gary
13 Aug 2026
·
Stayed 6 nights
Reception staff are b
Reception staff are b
6
Ebele
8 Aug 2026
·
Stayed 3 nights
Not applicable! The building was under construction during my stay limiting my optimal experience!
Not applicable! The building was under construction during my stay limiting my optimal experience!
4
Timothy
7 Aug 2026
·
Stayed 1 night
The hotel was very old and just worn out. Bed mattress was worn and you could feel the springs. The hotel needed to be renovated. Not what I was expecting from a Hilton hotel.
The hotel was very old and just worn out. Bed mattress was worn and you could feel the springs. The hotel needed to be renovated. Not what I was expecting from a Hilton hotel.
Property policies
Check-in
Check-out
From 15:00 to 02:00
Before 11:00
FAQs about DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately USD 15 per person.
Does the property allow pets?
Yes, pets are allowed with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 2:00 AM, and check-out is by 11:00 AM. Late check-out is available for a fee of USD 50, subject to availability.
What accessibility features are available for guests with disabilities?
The property features elevators, wheelchair-accessible facilities including the registration desk, business center, restaurant, and pool. There are also assistive listening devices and Braille signage available.
What is the location of the property in relation to key landmarks?
The hotel is located in Wood Dale, within a 15-minute drive of LEGOLAND® Discovery Center and Woodfield Mall. It is approximately 6.9 miles from Allstate Arena and 8.5 miles from Rivers Casino.
Does the property have a swimming pool?
Yes, there is an indoor pool available for guests, with access from 7:00 AM to 11:00 PM.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified in the provided information.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-24: NO DATA
- 2026-10-25: 110.9097USD
- 2026-10-26: 155.7217USD
- 2026-10-27: 285.67650000000003USD
- 2026-10-28: 285.67650000000003USD
- 2026-10-29: 125.4736USD
- 2026-10-30: 91.86460000000001USD
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- 2026-11-02: 128.53694595413208USD
- 2026-11-03: 106.42850000000001USD
- 2026-11-04: 120.98915205993653USD
- 2026-11-05: NO DATA
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- 2026-11-07: 717.8237461669922USD
- 2026-11-08: 164.6841USD
- 2026-11-09: 113.67297902832031USD
- 2026-11-10: 144.43155263977053USD
- 2026-11-11: 204.61136908874514USD
- 2026-11-12: 114.2706USD
- 2026-11-13: 104.31167215805054USD
- 2026-11-14: 102.9907605758667USD
- 2026-11-15: 215.3233660232544USD
- 2026-11-16: 221.9966349609375USD
- 2026-11-17: 200.6127446044922USD
- 2026-11-18: 156.48088034820557USD
- 2026-11-19: 135.55630000000002USD
- 2026-11-20: 96.27432822418214USD
- 2026-11-21: 94.95037383499147USD
- 2026-11-22: 89.60105073928834USD
- 2026-11-23: 96.27432822418214USD
- 2026-11-24: 97.46610000000001USD
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- 2026-11-26: 95.99138990859986USD
- 2026-11-27: 96.99130244598389USD
- 2026-11-28: 96.99130244598389USD
- 2026-11-29: 100.99094404830933USD
- 2026-11-30: 129.98833925476075USD
- 2026-12-01: 105.9904981880188USD
- 2026-12-02: 111.98995631790162USD
- 2026-12-03: 95.99138990859986USD
- 2026-12-04: 96.34580000000001USD
- 2026-12-05: 98.99111897354126USD
- 2026-12-06: 90.99183576889038USD
- 2026-12-07: 106.42850000000001USD
- 2026-12-08: 107.99031471557618USD
- 2026-12-09: 109.99013124313355USD
- 2026-12-10: 94.95037383499147USD
- 2026-12-11: 97.99121498336793USD
- 2026-12-12: 96.27432822418214USD
- 2026-12-13: 92.73128716430665USD
- 2026-12-14: 104.18790000000001USD
- 2026-12-15: 106.98633370590211USD
- 2026-12-16: 106.98633370590211USD
- 2026-12-17: 97.99121498336793USD
- 2026-12-18: 96.27432822418214USD
- 2026-12-19: 94.95037383499147USD
- 2026-12-20: 91.99174830627442USD
- 2026-12-21: 105.30820000000001USD
- 2026-12-22: 93.98157314453125USD
- 2026-12-23: 93.98157314453125USD
- 2026-12-24: 93.98157314453125USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 25.00 per accommodation, per day
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 7:00 AM to 11:00 PM.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately USD 15 per person
- Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
- Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
- Late check-out fee: USD 50.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator/Lift
Multilingual staff
Meeting rooms
Garden
Golf course (nearby)
Services
Elevator/Lift
Multilingual staff
Meeting rooms
Laundry service
Luggage storage
Express check-in/check-out
Business Center (24-hour)
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Conference Space
Coworking Spaces
Fireplace in Lobby
Grocery/Convenience Store
Laundry Facilities
Well-Lit Path to Entrance
Activities
Garden
Golf course (nearby)
Fitness facilities
Fitness Center (24-hour)
Hiking/Biking (nearby)
Library
Outdoor Furniture
Television in Common Areas
General
Picnic area/Tables
Assistive Listening Devices Available
Braille or Raised Signage
Breakfast Available (surcharge)
Shared Microwave
Smoke-Free Property
Snack Bar/Deli
Stair-Free Path to Entrance
Water Dispenser
Wheelchair Accessible (Limited)
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Parking
Parking (Self) (free)
Internet
WiFi (surcharge)