DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

Breakfast staff and front counter staffs were very kind.

Room was wonderful

Staff were great. Room was mediocre. The carpets are stained, paint is chipping, part of the heat/AC unit was unattached and sitting adjacent. The AC was SO LOUD and rattled we turned it off completely. The room reeked of hideous disinfectant/deodorizer which gave me a headache, I had to open the window and stand in the doorway to get cross breeze to clear it out. The in-room “coffee” was gross brown water and the free lobby coffee wasn’t any better. When I asked the night crew for an extra blanket (see heat/AC unit above) the gentleman said he didn’t think they had any. No, the hotel was not sold out. They did manage to find a blanket so I didn’t freeze. As a Hilton property, I expect a lot better. There are several better options in the area than this.

If i could give this place a zero i would. I got there and into my room i checked around and noticed that wy sheets were stained yellow in spots. I immediately went down to switch rooms. The next room was just as bad accept it also had a stained matress pad and the tun hasn't been cleaned in weeks. It was 1:30 in the morning at this point so i took some clothing out of my suitcase and slept on top of my stuff and checked out the next morning and left to a different hotel. No one seemed to care that these issues were happening.

Definitely not what I was expecting. When I first went to check in they had advised the girl in front of me that the indoor pool was closed with no explanation and she said she even called the day before to ask if it was open. I had reserved a double bed with balcony and the only view was a horrible construction site in the middle of the building. The next day to check out no one told me it was a breakfast that was an additional cost. There was no service and no napkins or utensils until I asked (and still wasn’t told there was going to be a charge). After checking out and getting my belongings I was an approached by this lady telling me to pay for breakfast and I was confused. I asked her who the manager was and she said it was her and to at least pay for 1 breakfast. Like lady if I was told there was going to be a charge I could have gone somewhere worth it. Everything was cold eggs, sausage and potatoes. Horrible would never book here again. Don’t let the star rating and pictures fool you.