Quality Inn Westfield - Springfield
US$127
/ night
Avg. for September
Prices for Quality Inn Westfield - Springfield
Select dates to see prices and availability
US$127
/ night
Avg. for September
Monthly average prices
Nightly prices at Quality Inn Westfield - Springfield average US$93 in the cheapest month (February) and US$127 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$104 |
| February | US$93 |
| March | US$98 |
| April | US$104 |
| May | US$122 |
| June | US$110 |
| July | US$112 |
| August | US$110 |
| September | US$127 |
| October | US$120 |
| November | US$109 |
| December | US$96 |
J
F
M
A
M
J
J
A
Sept · US$127
S
O
N
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Most expensive: September (~US$127)
Cheapest: February (~US$93)
About this property
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Business amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Dining
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 56 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Location
A stay at Quality Inn Westfield - Springfield places you in the heart of Westfield, a 2-minute drive from General Wareham Park and 7 minutes from Western Massachusetts Hospital. This hotel is 15.2 mi (24.5 km) from Six Flags New England and 12.1 mi (19.4 km) from MGM Springfield.
What's nearby
General Wareham Park(1 Miles)
Stanley Park(3.4 Miles)
Western Massachusetts Hospital(3.7 Miles)
Woodward Center(3.9 Miles)
Hampton Ponds State Park(4.6 Miles)
Westfield State University(4.6 Miles)
Ely Library(4.6 Miles)
Robinson State Park(4.9 Miles)
The Ranch Golf Club(5.5 Miles)
Southampton Center Historic District(6.1 Miles)
Pioneer Valley Live Steamers(6.2 Miles)
Southampton Town Hall(6.5 Miles)
Holyoke Mall(7.5 Miles)
Olympia Ice Center(7.9 Miles)
McGrath's Park(8.2 Miles)
Westfield, MA (BAF-Barnes Municipal)(3.6 Miles)
Springfield Union Station (ZSF)(13.4 Miles)
Bradley Intl. Airport (BDL)(33.6 Miles)
Parking
Non-smoking rooms
Business centre
Housekeeping
Safe-deposit box
Designated smoking area
Location
2 Southampton Road, Westfield, Massachusetts, United States of America
General Wareham Park (1 Miles)
Stanley Park (3.4 Miles)
Western Massachusetts Hospital (3.7 Miles)
Woodward Center (3.9 Miles)
Hampton Ponds State Park (4.6 Miles)
Westfield State University (4.6 Miles)
Room options
3
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
300 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
3
Standard Room, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 4
325 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
Guest reviews of Quality Inn Westfield - Springfield
6.8
Pleasant
Based on 991 verified reviews
Who stays here?
Business
10%
Couple
34%
Family
31%
Group
6%
Solo
17%
What guests think
AI-generated summary based on recent guest reviews
Reviews for Quality Inn Westfield - Springfield describe a budget, motel-style stop off the Mass Pike, with some renovated, clean, comfortable rooms and occasional good value, but also many reports of inconsistent cleanliness, lingering odors, and maintenance issues.
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What guests think
Reviews for Quality Inn Westfield - Springfield describe a budget, motel-style stop off the Mass Pike, with some renovated, clean, comfortable rooms and occasional good value, but also many reports of inconsistent cleanliness, lingering odors, and maintenance issues.
Service experiences range from friendly and responsive to rude or inflexible, including disputes over changes and refunds. Breakfast is frequently mentioned as adequate to good, though some found items cold or limited and coffee weak. The location is convenient for travel but brings traffic noise, and exterior doors raised occasional security concerns. Expect a basic, no-frills stay with widely varying room conditions.
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AI-generated summary based on recent guest reviews
Facilities
Motel-style property with exterior room doors and ongoing renovations; pet-friendly with some guests appreciating outside access. There is no elevator noted by multiple guests.
Related guest reviews
4
Jing
20 Aug 2025
·
Stayed 1 night
Towels are really worn. No elevator
Towels are really worn. No elevator
10
Michael
7 Jul 2023
·
Stayed 1 night
No fuss hotel, that was clean and comfortable. Absolutely no hassle about our families two service dogs. And plenty of grass space. When just traveling for one night, we seem to like the outside access and, again this worked for our family.
No fuss hotel, that was clean and comfortable. Absolutely no hassle about our families two service dogs. And plenty of grass space. When just traveling for one night, we seem to like the outside access and, again this worked for our family.
4
Laurie
2 Oct 2023
·
Stayed 1 night
There was no elevator so we lugged our luggage up the stairs at 76 years old. The towels were scratchy and little. Much too expensive for room.
There was no elevator so we lugged our luggage up the stairs at 76 years old. The towels were scratchy and little. Much too expensive for room.
10
Lisa
8 May 2024
·
Stayed 1 night
The room was very quiet & clean. Dual entrances was nice ro be able to sit outside. Outdoor chairs were not available, could be due to being Spring. Great breakfast, quick check-in. Extremely nice staff.
The room was very quiet & clean. Dual entrances was nice ro be able to sit outside. Outdoor chairs were not available, could be due to being Spring. Great breakfast, quick check-in. Extremely nice staff.
8
Wendy
22 Oct 2023
·
Stayed 2 nights
This was a pleasant and clean hotel with friendly staff. The only negative is that the complex used to be a motel and the rooms on the first floor had a door to the outside as well as to the hall. Our room also had a door to an adjoining room. All of the doors needed upgrading or replacement. They worked fine but you wondered if they were safe.
This was a pleasant and clean hotel with friendly staff. The only negative is that the complex used to be a motel and the rooms on the first floor had a door to the outside as well as to the hall. Our room also had a door to an adjoining room. All of the doors needed upgrading or replacement. They worked fine but you wondered if they were safe.
4
Marcia
5 Jul 2025
·
Stayed 1 night
It was advertised as remodeled but our room was not. Parking was tight and it was hard to find.
It was advertised as remodeled but our room was not. Parking was tight and it was hard to find.
10
Michael
14 Apr 2024
·
Stayed 1 night
this was out 2nd time we stayed at this property and like the 1st time, it was very convenient because we had our lil dog and having to go out the door instead of the hallway to.go out was nice...was like a motel. We would definitly stay here again.
this was out 2nd time we stayed at this property and like the 1st time, it was very convenient because we had our lil dog and having to go out the door instead of the hallway to.go out was nice...was like a motel. We would definitly stay here again.
8
Jane
7 Jan 2024
·
Stayed 2 nights
Good budget hotel recently renovated.
Good budget hotel recently renovated.
8
Karen
14 Oct 2024
·
Stayed 1 night
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
8
Willliam
1 Apr 2023
·
Stayed 1 night
Property is under renovation. Will be a good value for the area once renovations are complete. Staff was apologetic for present shortcomings and very friendly.
Property is under renovation. Will be a good value for the area once renovations are complete. Staff was apologetic for present shortcomings and very friendly.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: multiple reports of dirty bathrooms, hair, stains, damp carpets, mold, and odors, alongside some mentions of very clean rooms. Housekeeping sometimes corrected issues when notified.
Related guest reviews
2
Julia
30 Sept 2025
·
Stayed 2 nights
There was nothing to like about this property. I booked because it seemed reasonably priced with decent reviews, but was extremely surprised and disgusted upon entering. The main hall had a terrible smell... something like moth balls and a vacuum belt that had caught on fire. Just awful. I was hopeful it was just the hall, but it was our room as well. We opened one of the doors to the outside to hopefully air it out, to no avail. On top of that, our sheets and comforter both had stains. There was still trash in the trash can, which consisted of a petrified/moldy pretzel. How long does something have to be there to get like that? And the real icing on the cake was that it looked like someone had used buzzers on their hair in the bathroom. There were tiny hairs all over the floor, the tub and the toilet. We told the staff that the room was not clean and that the smell was unbearable, and he offered to cancel the room for us. He didn't, however, inform us that we wouldn't be refunded for the first day's stay, even though we absolutely did not stay there. Over all it was just a terrible experience and we wouldn't recommend staying there.
There was nothing to like about this property. I booked because it seemed reasonably priced with decent reviews, but was extremely surprised and disgusted upon entering. The main hall had a terrible smell... something like moth balls and a vacuum belt that had caught on fire. Just awful. I was hopeful it was just the hall, but it was our room as well. We opened one of the doors to the outside to hopefully air it out, to no avail. On top of that, our sheets and comforter both had stains. There was still trash in the trash can, which consisted of a petrified/moldy pretzel. How long does something have to be there to get like that? And the real icing on the cake was that it looked like someone had used buzzers on their hair in the bathroom. There were tiny hairs all over the floor, the tub and the toilet. We told the staff that the room was not clean and that the smell was unbearable, and he offered to cancel the room for us. He didn't, however, inform us that we wouldn't be refunded for the first day's stay, even though we absolutely did not stay there. Over all it was just a terrible experience and we wouldn't recommend staying there.
6
crystal
2 Sept 2025
·
Stayed 2 nights
Our room could have used a good cleaning. When we got to our room I noticed that the trash wasn’t taken out from the people before us. I brought it to the guy at the front desks attention and he took care of it immediately. Also, the first night we stayed there the water in the shower was backing up. I brought it to the managers attention the next morning and it was taken care of immediately by him personally. It’s not a bad place but it definitely needs to be cleaned better. I wouldn’t recommend but the manager is trying.
Our room could have used a good cleaning. When we got to our room I noticed that the trash wasn’t taken out from the people before us. I brought it to the guy at the front desks attention and he took care of it immediately. Also, the first night we stayed there the water in the shower was backing up. I brought it to the managers attention the next morning and it was taken care of immediately by him personally. It’s not a bad place but it definitely needs to be cleaned better. I wouldn’t recommend but the manager is trying.
2
Michael
1 Nov 2024
·
Stayed 1 night
The room was dirty and smelled bad. Lots of stains on the door, floor and walls. The tub kept clogging up to 5 inches of water every time we showered. We ignored the reviews because we had no choice - every other hotel was booked. Reschedule your trip or find another hotel/bnb - do not stay here.
The room was dirty and smelled bad. Lots of stains on the door, floor and walls. The tub kept clogging up to 5 inches of water every time we showered. We ignored the reviews because we had no choice - every other hotel was booked. Reschedule your trip or find another hotel/bnb - do not stay here.
4
Alex
28 Oct 2024
·
Stayed 2 nights
We looked in 3 different rooms. Hair in bathtubs, on counters, crumbs & trash along corners of room. Would not recommend.
We looked in 3 different rooms. Hair in bathtubs, on counters, crumbs & trash along corners of room. Would not recommend.
4
Sarah
27 Sept 2025
·
Stayed 1 night
The price matched the quality of the room. The staff was nice and was nice to have a balcony, however, the room needed a better cleaning and improved tv channels - no espn?!?! The carpet was moist/damn, as was the bathroom floor. Thankful to have brought slippers. The bathroom floor had pieces if hair on it. The towels needs to be replaced as had stains. Didn’t get the best sleep but we survived and got what we paid for - an inexpensive room off the highway and near our destination.
The price matched the quality of the room. The staff was nice and was nice to have a balcony, however, the room needed a better cleaning and improved tv channels - no espn?!?! The carpet was moist/damn, as was the bathroom floor. Thankful to have brought slippers. The bathroom floor had pieces if hair on it. The towels needs to be replaced as had stains. Didn’t get the best sleep but we survived and got what we paid for - an inexpensive room off the highway and near our destination.
4
William
7 Sept 2025
·
Stayed 1 night
I have so few regrets in life, but booking just one night at this “hotel” is one of them. The room was either not cleaned at all before we checked in, or they just changed the sheets and called it a day. We found hair from potentially multiple other people all over the bathroom, and the towels were so dingy, we couldn’t tell if they’d been washed or not, so we opted to air dry. We didn’t feel comfortable taking a shower in the room, which must have been the right decision, as I heard another guest checking out tell the concierge that their tub wouldn’t drain. We turned the air conditioner on when we got in (which looked like a relic from 1994), and were hit with a scent that can only be described as urine meets mold. We opted for the fan setting instead of AC, which was only slightly less offensive. We saw guests on the second floor with their doors open, instead of using the AC unit, but we were on the ground floor and didn’t want to leave our doors open to the general public at the Wendy’s drive through next door. While the sheets were clean, the mattress cover was not, as I’m sure the spider in the corner of our room could see. Every time I turned my body to (try to) get comfortable in bed, the box springs sang out with displeasure. If you’re like me, and read one or two reviews about lack of cleanliness and are thinking, certainly they’re just bougie or picky, think again. I almost never leave reviews, but this was my worst hotel experience ever.
I have so few regrets in life, but booking just one night at this “hotel” is one of them. The room was either not cleaned at all before we checked in, or they just changed the sheets and called it a day. We found hair from potentially multiple other people all over the bathroom, and the towels were so dingy, we couldn’t tell if they’d been washed or not, so we opted to air dry. We didn’t feel comfortable taking a shower in the room, which must have been the right decision, as I heard another guest checking out tell the concierge that their tub wouldn’t drain. We turned the air conditioner on when we got in (which looked like a relic from 1994), and were hit with a scent that can only be described as urine meets mold. We opted for the fan setting instead of AC, which was only slightly less offensive. We saw guests on the second floor with their doors open, instead of using the AC unit, but we were on the ground floor and didn’t want to leave our doors open to the general public at the Wendy’s drive through next door. While the sheets were clean, the mattress cover was not, as I’m sure the spider in the corner of our room could see. Every time I turned my body to (try to) get comfortable in bed, the box springs sang out with displeasure. If you’re like me, and read one or two reviews about lack of cleanliness and are thinking, certainly they’re just bougie or picky, think again. I almost never leave reviews, but this was my worst hotel experience ever.
4
James
26 Aug 2024
·
Stayed 1 night
Mold on the ceiling of the room, clogged toilet and bathtub. Very dirty bathroom with hair everywhere. The hotel stinks! It looks beautiful in the pictures but inside it's not worth $50 a night! I took my girlfriend for a weekend in the area and had the worst experience for paying $200 a night.
Mold on the ceiling of the room, clogged toilet and bathtub. Very dirty bathroom with hair everywhere. The hotel stinks! It looks beautiful in the pictures but inside it's not worth $50 a night! I took my girlfriend for a weekend in the area and had the worst experience for paying $200 a night.
8
Scot
12 Sept 2025
·
Stayed 5 nights
People are nice. Property is good. Rooms are small but clean.
People are nice. Property is good. Rooms are small but clean.
4
Christy
9 Jan 2025
·
Stayed 1 night
Shower had mildew and walls had something sticky sprayed on them. Staff was very nice, helpful and considerate.
Shower had mildew and walls had something sticky sprayed on them. Staff was very nice, helpful and considerate.
10
Brian
19 Jul 2024
·
Stayed 1 night
Rey spacious and clean room. Looks like new. Nice breakfast!
Rey spacious and clean room. Looks like new. Nice breakfast!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and basic, with comfortable beds for some but recurring maintenance problems (slow drains, leaks, noisy box springs, AC issues) and occasional humidity or odors; Wi‑Fi can be weak. Some rooms have been refreshed recently.
Related guest reviews
6
Edward
27 Jan 2025
·
Stayed 2 nights
Pretty much as expected A couple of very small things that add up - toilet seat loose - need to tighten - hair dryer wall bracket loose - need to tighten - faucet in shower slid forward about 2 inches when the button to start shower pushed None of them a show stopper but made things seem cheap and not well managed or kept up
Pretty much as expected A couple of very small things that add up - toilet seat loose - need to tighten - hair dryer wall bracket loose - need to tighten - faucet in shower slid forward about 2 inches when the button to start shower pushed None of them a show stopper but made things seem cheap and not well managed or kept up
8
Greg
11 May 2025
·
Stayed 1 night
generally clean. beds were a bit off sized edges were sticking out to bang shins etc.
generally clean. beds were a bit off sized edges were sticking out to bang shins etc.
8
Christopher
30 Jun 2024
·
Stayed 1 night
Room felt a little damp
Room felt a little damp
8
Brandon
4 Aug 2025
·
Stayed 2 nights
Nice hotel clean with great service. Breakfast was good and well maintained. Quality of coffee and juice was weak. WiFi was weak. Beds were comfy. Shower needs attention. Fixtures old and not working well. No conditioner in shower. Aside from that the housekeeping staff was attentive and provided good service. They stay met my expectations.
Nice hotel clean with great service. Breakfast was good and well maintained. Quality of coffee and juice was weak. WiFi was weak. Beds were comfy. Shower needs attention. Fixtures old and not working well. No conditioner in shower. Aside from that the housekeeping staff was attentive and provided good service. They stay met my expectations.
8
Richard
24 Sept 2025
·
Stayed 2 nights
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
6
Christina
22 May 2023
·
Stayed 1 night
The bed has a metal platform that makes noise when moving around. Our toilet ran all night with a hissing noise. The bathroom sink faucet leaked. The place was clean.
The bed has a metal platform that makes noise when moving around. Our toilet ran all night with a hissing noise. The bathroom sink faucet leaked. The place was clean.
8
William
21 Sept 2025
·
Stayed 1 night
Hotel itself was ok, room was clean. Tv did not work, called front desk, they tried to fix and didn’t succeed. Said they would call management but it was already 10PM. Ended up fixing it myself after 20 mins.. will see if I get a credit or something in the morning.
Hotel itself was ok, room was clean. Tv did not work, called front desk, they tried to fix and didn’t succeed. Said they would call management but it was already 10PM. Ended up fixing it myself after 20 mins.. will see if I get a credit or something in the morning.
6
Lisa
1 Jul 2025
·
Stayed 1 night
There was smell as soon as you entered to building. Almost like they needed a dehumidifier. Got to the room and put on the AC. Left and came back at 1am with it not cool. Everything was damp.
There was smell as soon as you entered to building. Almost like they needed a dehumidifier. Got to the room and put on the AC. Left and came back at 1am with it not cool. Everything was damp.
6
Wendy Brown
14 May 2023
·
Stayed 1 night
It's location is in one of the most noisy areas I have ever stayed in! N O I S Y tons of trucks all day all night! No exaggeration!! NOISY NOISY NOISY Not one hour of sleep whatsoever. The signs of still working on refurbishing the rooms was nice, however, the smell of glue or whatever substance I was breathing was not healthy.
It's location is in one of the most noisy areas I have ever stayed in! N O I S Y tons of trucks all day all night! No exaggeration!! NOISY NOISY NOISY Not one hour of sleep whatsoever. The signs of still working on refurbishing the rooms was nice, however, the smell of glue or whatever substance I was breathing was not healthy.
8
Karen
14 Oct 2024
·
Stayed 1 night
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
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AI-generated summary based on recent guest reviews
Service
Service is inconsistent—many guests found staff friendly, helpful, and check-in smooth, while others reported rudeness, inflexibility, or poor handling of issues and cancellations.
Related guest reviews
6
Trevor
30 May 2024
·
Stayed 4 nights
The room was just ok. The water in the shower took a long time to heat up (almost thought it wouldn't), the bathroom sink drained very slowly and sometimes didn't at all. the room was set at 69 and could not be changed no matter what, I tried everything. The maids didn't make up the rooms without asking and then only made the bed, but didn't refresh supplies. (coffee etc.) The safe was missing a button and couldn't be used. The lobby breakfast was ok.
The room was just ok. The water in the shower took a long time to heat up (almost thought it wouldn't), the bathroom sink drained very slowly and sometimes didn't at all. the room was set at 69 and could not be changed no matter what, I tried everything. The maids didn't make up the rooms without asking and then only made the bed, but didn't refresh supplies. (coffee etc.) The safe was missing a button and couldn't be used. The lobby breakfast was ok.
6
Calvin
21 Sept 2025
·
Stayed 2 nights
Older man checking us in was very rude, not friendly and it seemed like we were bothering him by checking in, not a good first impression of the place. Sheets had some stains on them. Toilet had been used in the room and not flushed. Cleaning staff and morning breakfast lady were pleasant. Was not worth the $200+ a night it cost. ( entire area lodging seemed to be really high this trip, time of year maybe idk?)
Older man checking us in was very rude, not friendly and it seemed like we were bothering him by checking in, not a good first impression of the place. Sheets had some stains on them. Toilet had been used in the room and not flushed. Cleaning staff and morning breakfast lady were pleasant. Was not worth the $200+ a night it cost. ( entire area lodging seemed to be really high this trip, time of year maybe idk?)
10
Julie
21 Sept 2025
·
Stayed 1 night
The service desk is great! I forgot some toiletries, and they had what I needed.
The service desk is great! I forgot some toiletries, and they had what I needed.
10
Roberto
30 Mar 2025
·
Stayed 2 nights
Check in was a smooth process representative was kind and polite and continental breakfast was good
Check in was a smooth process representative was kind and polite and continental breakfast was good
8
John
3 Nov 2023
·
Stayed 4 nights
Staff was responsive to needs.
Staff was responsive to needs.
8
Christopher
24 Sept 2025
·
Stayed 7 nights
Staff was ill-tempered and somewhat hostile, and breakfast was not cooked well and not served hot. The hallway smelled like stale cigarettes and dirty laundry.
Staff was ill-tempered and somewhat hostile, and breakfast was not cooked well and not served hot. The hallway smelled like stale cigarettes and dirty laundry.
2
Kshitij
7 Jun 2024
·
Stayed 1 night
The manager recieved me at the desk during the check in with utmost disrespect. I told him I needed to use the restroom after a long drive, so please hurry up. Hearing this, he yelled at me and told me he was not going to hurry up! I did not say anything to him then, as I was unprepared to reply. The following day/morning, I yelled back at him - and we had a yelling and screaming match (his staff joined him to help him) - but I hope this made him realize that guests like us pay his salary (not vice versa) and he needs to be respectful to guests coming in.
The manager recieved me at the desk during the check in with utmost disrespect. I told him I needed to use the restroom after a long drive, so please hurry up. Hearing this, he yelled at me and told me he was not going to hurry up! I did not say anything to him then, as I was unprepared to reply. The following day/morning, I yelled back at him - and we had a yelling and screaming match (his staff joined him to help him) - but I hope this made him realize that guests like us pay his salary (not vice versa) and he needs to be respectful to guests coming in.
10
kaiwen
8 Aug 2025
·
Stayed 1 night
An affordable and comfortable stay. Very friendly staff as well.
An affordable and comfortable stay. Very friendly staff as well.
2
brent
12 Oct 2025
·
Stayed 1 night
I had to change my reservation to be a day earlier but they would not let me change it even though they had empty rooms so I had paid for a night that I didn't even use. Terrible customer service I will never stay there again
I had to change my reservation to be a day earlier but they would not let me change it even though they had empty rooms so I had paid for a night that I didn't even use. Terrible customer service I will never stay there again
10
Steve
24 Oct 2024
·
Stayed 1 night
Staff was friendly. It was clean and comfortable, and I would stay there again.
Staff was friendly. It was clean and comfortable, and I would stay there again.
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AI-generated summary based on recent guest reviews
Location
Right off the Mass Pike and convenient to area stops, but highway proximity can mean traffic noise. A few guests mentioned safety concerns related to exterior access.
Related guest reviews
10
Darryl
13 Apr 2025
·
Stayed 2 nights
Minutes from the highway.
Minutes from the highway.
8
Richard
24 Sept 2025
·
Stayed 2 nights
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
8
Tom
12 Jun 2023
·
Stayed 1 night
Very tight location with small breakfast area. Distance to center of Springfield further than advertised. Paid more than most other locations of this type.
Very tight location with small breakfast area. Distance to center of Springfield further than advertised. Paid more than most other locations of this type.
8
Nancy
1 Sept 2025
·
Stayed 2 nights
Reasonably priced, convenient location, comfortable bed. Although the rooms were a bit dated, we had an enjoyable stay. Breakfast selections were great.
Reasonably priced, convenient location, comfortable bed. Although the rooms were a bit dated, we had an enjoyable stay. Breakfast selections were great.
10
Craig
14 Oct 2023
·
Stayed 1 night
Very convenient.
Very convenient.
8
Zakia
20 Nov 2024
·
Stayed 3 nights
Close to hop on the intestate. Not far from shopping area in Holyoke
Close to hop on the intestate. Not far from shopping area in Holyoke
8
Malcolm
18 Jun 2023
·
Stayed 1 night
Location works for my needs
Location works for my needs
6
Monica
2 Dec 2024
·
Stayed 2 nights
I liked the location and price of the hotel. Fairly close to Southampton
I liked the location and price of the hotel. Fairly close to Southampton
8
Nicole
25 May 2025
·
Stayed 1 night
Check-in was seamless. I was concerned with the safety as the property is right off the highway and backed up to a wooded area. Upon locating my room, the door to get in was propped open. The room itself was average. The bathroom wasn’t the cleanest. If you are trying to save some money it will do the job for an overnight stay.
Check-in was seamless. I was concerned with the safety as the property is right off the highway and backed up to a wooded area. Upon locating my room, the door to get in was propped open. The room itself was average. The bathroom wasn’t the cleanest. If you are trying to save some money it will do the job for an overnight stay.
8
Karen
14 Oct 2024
·
Stayed 1 night
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is commonly described as adequate to good and kept stocked, but opinions vary, with some finding items cold or limited and coffee or juice weak.
Related guest reviews
8
Tim
24 Jul 2025
·
Stayed 1 night
Wendy's across the parking lot. I had supper and breakfast there. Hotel breakfast looked inedible
Wendy's across the parking lot. I had supper and breakfast there. Hotel breakfast looked inedible
8
carla
28 Jun 2023
·
Stayed 4 nights
I thought this was a well run motel overall for the price. Clean, very pleasant front desk staff, enough staff running the breakfast, breakfast a bit better than average w eggs, sausage and yogurt available.
I thought this was a well run motel overall for the price. Clean, very pleasant front desk staff, enough staff running the breakfast, breakfast a bit better than average w eggs, sausage and yogurt available.
6
Karen
22 Feb 2023
·
Stayed 1 night
Adequate and clean accommodation with comfortable bed and hood shower pressure located convenient to the Turnpike. However, room showed considerable wear and thermostat did not work correctly. Breakfast was disappointing with weak coffee, watery juice, and a limited selection of breakfast items.
Adequate and clean accommodation with comfortable bed and hood shower pressure located convenient to the Turnpike. However, room showed considerable wear and thermostat did not work correctly. Breakfast was disappointing with weak coffee, watery juice, and a limited selection of breakfast items.
8
Brandon
4 Aug 2025
·
Stayed 2 nights
Nice hotel clean with great service. Breakfast was good and well maintained. Quality of coffee and juice was weak. WiFi was weak. Beds were comfy. Shower needs attention. Fixtures old and not working well. No conditioner in shower. Aside from that the housekeeping staff was attentive and provided good service. They stay met my expectations.
Nice hotel clean with great service. Breakfast was good and well maintained. Quality of coffee and juice was weak. WiFi was weak. Beds were comfy. Shower needs attention. Fixtures old and not working well. No conditioner in shower. Aside from that the housekeeping staff was attentive and provided good service. They stay met my expectations.
8
pam
22 Jul 2025
·
Stayed 1 night
perfect for a short one night stay. No healthclub or pool, but breakfast was decent and staff was very nice. Room was clean and bed fairly comfortable. Limited TV stations unless you subscribe to prime video or netflix
perfect for a short one night stay. No healthclub or pool, but breakfast was decent and staff was very nice. Room was clean and bed fairly comfortable. Limited TV stations unless you subscribe to prime video or netflix
8
Richard
24 Sept 2025
·
Stayed 2 nights
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
8
Nancy
1 Sept 2025
·
Stayed 2 nights
Reasonably priced, convenient location, comfortable bed. Although the rooms were a bit dated, we had an enjoyable stay. Breakfast selections were great.
Reasonably priced, convenient location, comfortable bed. Although the rooms were a bit dated, we had an enjoyable stay. Breakfast selections were great.
10
Bonnie
17 Jun 2024
·
Stayed 3 nights
Older, but clean and very friendly staff. Breakfast was nice.
Older, but clean and very friendly staff. Breakfast was nice.
10
Everett
29 Dec 2024
·
Stayed 1 night
Pleasantly surprised! Very clean, nice hot breakfast. Great staff. Thank you 😊
Pleasantly surprised! Very clean, nice hot breakfast. Great staff. Thank you 😊
8
Karen
14 Oct 2024
·
Stayed 1 night
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
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AI-generated summary based on recent guest reviews
10
Patricia
last week
·
Stayed 5 nights
This is definitely an a-ok place to stay. We loved that the front door could be opened and we were able to sit outside. The bed was comfortable. The cleaning staff arrived daily. The refrigerator worked. The included breakfast provides something to eat. My preference is a local restaurant for breakfast with healthier choices. We would stay here again. It was convenient to my son's house and to I-90. We were traveling for a family event.
This is definitely an a-ok place to stay. We loved that the front door could be opened and we were able to sit outside. The bed was comfortable. The cleaning staff arrived daily. The refrigerator worked. The included breakfast provides something to eat. My preference is a local restaurant for breakfast with healthier choices. We would stay here again. It was convenient to my son's house and to I-90. We were traveling for a family event.
6
Claudia
2 weeks ago
·
Stayed 2 nights
This is an okay place to stay. Our room has a strange and rather unpleasant smell to it. Next time we'll request a different room. The staff was helpful if you are insistent.
This is an okay place to stay. Our room has a strange and rather unpleasant smell to it. Next time we'll request a different room. The staff was helpful if you are insistent.
4
Laura
2 weeks ago
·
Stayed 1 night
This is an extremely worn and tired property. The ac was loud and smelled bad. Rusty bathtub drain. Ancient shabby and scratchy towels. The bathroom door panels were separating. The bed was decently comfortable.
This is an extremely worn and tired property. The ac was loud and smelled bad. Rusty bathtub drain. Ancient shabby and scratchy towels. The bathroom door panels were separating. The bed was decently comfortable.
2
Melanie Ryan
19 Aug 2026
·
Stayed 1 night
While the desk receptionist was nice, she was also the maid. The bathroom floor was full of hair and the bedding has stains on the outside
While the desk receptionist was nice, she was also the maid. The bathroom floor was full of hair and the bedding has stains on the outside
6
Patricia
15 Aug 2026
·
Stayed 1 night
Staff was very helpful. Room appeared to be clean. Downside was a strong musty smell in the room. I wish I had a can of febreze to spray to make it less nauseating.
Staff was very helpful. Room appeared to be clean. Downside was a strong musty smell in the room. I wish I had a can of febreze to spray to make it less nauseating.
FAQs about Quality Inn Westfield - Springfield
Is parking available at the property?
Free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Does the property allow pets?
Pets are allowed in specific rooms only, with a fee of USD 25 per pet, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Late check-out is available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility can be confirmed by contacting the property directly.
What is the location of the property in relation to key landmarks?
The property is located in the heart of Westfield, just a 2-minute drive from General Wareham Park and 7 minutes from Western Massachusetts Hospital. It is 15.2 miles from Six Flags New England and 12.1 miles from MGM Springfield.
What are the policies for guests staying with children?
Up to 2 children 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of USD 20 per stay, subject to availability. Advance request or confirmation is required.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: NO DATA
- 2026-09-19: 236.76402607574462USD
- 2026-09-20: 105.15407521820067USD
- 2026-09-21: 109.41875597457884USD
- 2026-09-22: 113.91286434555053USD
- 2026-09-23: 113.40384454116821USD
- 2026-09-24: 113.40384454116821USD
- 2026-09-25: 167.74813249206542USD
- 2026-09-26: 174.62292128601072USD
- 2026-09-27: 108.59984205474852USD
- 2026-09-28: 108.88979470062255USD
- 2026-09-29: 108.90357944946288USD
- 2026-09-30: 108.90357944946288USD
- 2026-10-01: 111.89821542053222USD
- 2026-10-02: 201.67956325378415USD
- 2026-10-03: 209.2067017120361USD
- 2026-10-04: 103.90790414657592USD
- 2026-10-05: 99.89973882446289USD
- 2026-10-06: 103.90790414657592USD
- 2026-10-07: 99.89973882446289USD
- 2026-10-08: 99.90173559875488USD
- 2026-10-09: 125.0374894554138USD
- 2026-10-10: 121.67739999999999USD
- 2026-10-11: 92.36543650054931USD
- 2026-10-12: 99.21575605163574USD
- 2026-10-13: 98.43133027725219USD
- 2026-10-14: 95.04269921035765USD
- 2026-10-15: 98.7194USD
- 2026-10-16: 116.44738396682739USD
- 2026-10-17: 118.89030594635008USD
- 2026-10-18: 95.75511850128173USD
- 2026-10-19: 97.57149999999999USD
- 2026-10-20: 98.61348338470458USD
- 2026-10-21: 96.18387323379515USD
- 2026-10-22: 97.57149999999999USD
- 2026-10-23: 114.12366415786742USD
- 2026-10-24: 114.12366415786742USD
- 2026-10-25: 99.10738725738524USD
- 2026-10-26: 97.91404312667846USD
- 2026-10-27: 98.91821916656494USD
- 2026-10-28: 98.61348338470458USD
- 2026-10-29: 101.67043097457885USD
- 2026-10-30: 114.3344727279663USD
- 2026-10-31: 114.12366415786742USD
- 2026-11-01: 91.46757117614746USD
- 2026-11-02: 99.32806584777832USD
- 2026-11-03: 99.35212347488402USD
- 2026-11-04: 99.10738725738524USD
- 2026-11-05: 99.89973882446289USD
- 2026-11-06: 114.12366415786742USD
- 2026-11-07: 115.61741772613524USD
- 2026-11-08: 88.38829999999999USD
- 2026-11-09: 96.4236USD
- 2026-11-10: 96.09811703262328USD
- 2026-11-11: 98.61348338470458USD
- 2026-11-12: 99.26534261322021USD
- 2026-11-13: 121.81529127731322USD
- 2026-11-14: 125.1355941291809USD
- 2026-11-15: 87.2404USD
- 2026-11-16: 95.04269921035765USD
- 2026-11-17: 95.75511850128173USD
- 2026-11-18: 95.60813664627075USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Tax ID - C0003663290
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Alcohol is not served at this property.
- Pet fee: USD 25 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- In-room safe fee: USD 1.50 per night
- Rollaway bed fee: USD 20.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Business centre
Housekeeping
Safe-deposit box
Designated smoking area
Services
Business centre
Housekeeping
Safe-deposit box
Designated smoking area
Self laundry
24-Hour Front Desk
General
Non-smoking rooms
Vending machines
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi