Name: Candlewood Suites - Boston North Shore - Danvers by IHG
Address: 238 Andover Street, Danvers, Massachusetts, United States of America, Danvers, Massachusetts, US
Price range: $114–$370 per night
Rating: 8.08

What guests think

Across recent stays, guests describe Candlewood Suites - Boston North Shore - Danvers by IHG as offering spacious suites with handy kitchens and laundry, but experiences vary due to inconsistent cleanliness, aging furnishings, and occasional maintenance or noise issues.

Staff interactions range from warm and helpful to slow or unprofessional, and housekeeping is typically weekly unless requested. Location is convenient for Salem, Boston, and Route 1, though the entrance can be hard to find and some guests noted loitering or a less polished setting. Expect roomy, value-focused stays best for self-sufficient travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free self-service laundry is praised, and parking is generally available though spaces can be tight. The fitness room and some machines/TVs were hard to find or out of order, there is no pool, and entrance signage can be confusing.

Related guest reviews

10

lois

Sep 2, 2025

·

Stayed 4 nights

the staff was very friendly. the kitchen was well equipped. what i didn't like was the lack of signage to alert where the entrance was to the hotel

8

Sean

Aug 24, 2024

·

Stayed 5 nights

We’ve stayed at a couple Candlewood Suites, and this one is pretty skimpy on amenities in comparison, but it is very affordable and met our need for a 2BR suite, which is hard to find. No breakfast, no pool, and the room was not stocked for 5 people, so I had to ask for bedding for the sofabed, hand soap (none in room!), and towels (only 3 in suite.) Bob was super friendly and on top of things. The other employees were polite but fairly uninterested. They only clean once a week, so if you want housekeeping, you’ll need to ask.

10

Angela

Aug 10, 2025

·

Stayed 4 nights

Stayed here for four nights with our family in the middle of a long roadtrip. The space was comfortable, clean, and the kitchen and free laundry were great for saving us some money.

10

jorge

Oct 22, 2025

·

Stayed 1 night

The front desk was amazing very helpful. The laundry was a huge plus

8

Wendy

May 6, 2024

·

Stayed 2 nights

Overall a good stay. Plentiful parking, comfortable bed and small kitchenette. Restaurants and shops nearby but car is needed.

10

Ronaldo

May 27, 2024

·

Stayed 2 nights

Place was amazing, second time staying there and place is always super clean. Great staff, free washer and dryer to use. Kitchen was filled with untensils definitely a top stay for sure. Close to malls and alot of stores. Great place 10\\10 for me. 🙌🙌.

4

Glenn

Jan 19, 2025

·

Stayed 1 night

It was a brief stay for a wake and funeral so I was simply looking for a bed, wifi and television. Check in was extremely slow because it was the desk agent's first day. The television didnt work, so I reported it to front desk. Said he'd be up to check it. Waited 45 mins; he never showed. Many guest reviews report unresolved broken appliances. Decided to head to fitness room. Exercise unit's integrated TV also didnt work. Went to grab a water from the fitness room. The cup dispenser was empty. Finished my workout and returned to front desk to report the broken tv again. Same desk agent, who Id reported the television not working about an hour earlier, seemed to have absolutely no recollection Id reported it previously. It was truly bizarre. In any event, he accompanied me back to the room and confirmed the television was not working. Offered to relocate me. Since it was now 10pm, Id already settled in and I had a funeral to attend in the AM, I politely declined. He offered IHG "points", when I had declined to register for IHG points when I checked in with him a few hours earlier. Id have accepted a modest credit and been content, but points would do nothing for me. Told him Id resort to my cellphone and Netflix. He said okay, as though that were appropriate resolution. Plugged my phone's charger into bedside table charging port. It too was broken. Awoken all night long by loud banging. Thankfully, it was only a one-night stay. One night too many.

10

Moataz

Sep 20, 2024

·

Stayed 4 nights

Was very good. The only thing was the parking. It was challenging to find parking sometimes and the parking spots are extremely narrow.

8

Brenda

Oct 19, 2025

·

Stayed 2 nights

The hallways were really not clean with the same crumbs all over for the 2.5 days we were there. The room was fine A little outdated, but good. They only provided coffee for one of the 2 mornings we reserved and we had to go outside in a noreaster to the other building if we wanted more coffee. There were no maps or guidance to get to the laundry or fitness. Never did find the fitness.

10

Michelle

Apr 15, 2024

·

Stayed 2 nights

Finding the entrance proved to be a challenge. No street signs, you drive through a shopping center parking lot to get to the hotel. Plenty of parking, fast elevator!

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Cleanliness

Reports are mixed: some guests found clean rooms, but many cited unclean rooms or bathrooms, smoke or pet odors, stained carpets, pests, and dirty hallways/stairwells.

Related guest reviews

8

Samantha

Feb 25, 2025

·

Stayed 2 nights

The shower wasn't cleaned before we arrived judging by the hair and soap scum in the tub but it was otherwise good. Didn't use any of the kitchen appliances other than the fridge and it worked

2

Rommy

Feb 1, 2025

·

Stayed 1 night

We walked in to cockroaches!!! We are leaving and need a refund ASAP.

2

Kristen

Nov 18, 2025

·

Stayed 2 nights

First room was given slept in and dirty. Then another given was made uncomfortable but was again given dirty room. The front desk only said sorry when given a chance twice. TERRIBLE. Do NOT stay there EVER

6

John

May 19, 2025

·

Stayed 1 night

Do not want to take your shoes off in the room. Serious gross carpet stains.

10

Jasmin

Apr 18, 2023

·

Stayed 1 night

I liked the convenient location. More detail to cleaning needed. I saw critter droppings and the pusher of a syringe and a splat of red stuff on the ceiling in the bathroom? Scary to think it may have been blood!

10

Lauren M

Nov 18, 2025

·

Stayed 2 nights

This is a consistently clean, comfortable place to stay in Danvers.

4

Caitlin

Aug 27, 2023

·

Stayed 1 night

There was no signs to find the property off of the main road. It’s hidden back behind a newly abandoned shopping plaza and is not visible from the road -so it was very difficult to find even with GPS. Parked to check in we were yelled at by a vagrant woman who claimed to live there. If you have a large SUV you must be extremely careful parking- the spaces are sized for compact cars. Checking into the room the hallways were filled with smoke you could barely see the other end of the hallway. Having asthma I found it difficult to breath and needed my inhaler regularly while staying there. The room itself was absolutely filthy- food smeared on the counters and coffee table- the toilet used and not flushed- makeup stains on the pillow cases- pubic hair all over the bathroom- window in kitchen was caked in cooking grease- there was no hand soaps at the sink no extra towel no extra bedding other than what was on the bed- TV remote missing. Basically -room was not stocked or cleaned properly. Needless to say, I made many trips to the front desk. The front desk attendant was often nowhere to be found inside- they were mostly always outside smoking. However, the attendant was very nice and helpful. They told me the excuse for such a filthy room is that they were understaffed. At night many of the guests were visibly doing drugs in their car. Smelled of dog throughout. I could go on a LOT more but this doesn’t a lot for enough space. Not worth the money-don’t bring kids. Go elsewhere

8

Brenda

Oct 19, 2025

·

Stayed 2 nights

The hallways were really not clean with the same crumbs all over for the 2.5 days we were there. The room was fine A little outdated, but good. They only provided coffee for one of the 2 mornings we reserved and we had to go outside in a noreaster to the other building if we wanted more coffee. There were no maps or guidance to get to the laundry or fitness. Never did find the fitness.

6

Amanda

Sep 15, 2025

·

Stayed 2 nights

Staff was nice. Checked in quickly. Only issue at first was not enough towels. Was told they would be dropped off but they weren’t so we had to call hours later but they brought them right away. Our reservation had the exact amount of people so To hear they had to be washed was kind of weird. Should have been done and ready in the room. Ceiling in bathroom above shower needs fixing. Water damage or mold idk. Kitchen counters dirty. Stove dirty. Crumbs everywhere. No Screens on windows on 3rd floor. Bathroom toilet seat was gross. Looks like it wasn’t cleaned. Sink faucet had some green stuff dangling in water. Not safe. Beds very comfy. Sheets clean. Price paid was fine. Quiet. Would stay again. Overall not terrible. But no free breakfast. Overpriced food/snack area. But very close to food places. Close to Salem. Which is why we stayed here.

4

Mary

May 18, 2025

·

Stayed 2 nights

My room was not cleaned at all !!! My 2 nights were $511.00 and it was not worth it at all. The bathroom smelled of urine and the toilet was outdated would never stay there again

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Rooms

Suites are spacious and apartment-like with useful kitchens and comfortable beds. Some units feel dated and have issues with appliances, TVs or AC, weak water pressure, layout quirks, and occasional noise from neighboring rooms.

Related guest reviews

8

Lorraine

Jul 20, 2025

·

Stayed 2 nights

I loved the suite. The bed was very comfortable. The queen bedroom was missing the door to the room.

8

Kerry

May 21, 2023

·

Stayed 1 night

TV didn’t work, but we watched phones. clean. no ice bucket.

6

Christopher

Oct 12, 2023

·

Stayed 1 night

The rooms were large, the bed was comfy.

6

Jennifer

Jul 2, 2025

·

Stayed 4 nights

It was a spacious room with three bedrooms. Our room smelled like smoke. The refrigerator stopped working after a couple of days. The ice machine ran out of ice. There were ants in our kitchen.

8

Linda

Sep 1, 2025

·

Stayed 2 nights

The room was clean, quiet, and had everything we needed during our stay. I was pleasantly surprised to find a full sized refrigerator with freezer and a stove with an oven. We enjoyed our stay in this spacious room.

4

Mary Ellen

Jul 4, 2025

·

Stayed 7 nights

Two bedroom layout was great. General area was fine. Staff was excellent. Disappointed that microwave in room was too damaged to use. Also the AC stopped working. Staff offered to move us but there were four of us, five days into a week long stay. A fan was provided. Housekeeping not offered for stays less than a week - didn’t know that when booked.

8

Katie

Nov 16, 2025

·

Stayed 1 night

Love the spacious rooms. Clean and comfortable.

4

Daniel

Nov 23, 2025

·

Stayed 2 nights

The room was clean. My complaint was the mattress. It was so used, I sank giving a nasty back ache on saturday. My wife woke with nasty hip pain. We rotated the mattress on saturday, but the damage was already done. The mattress was somewhat better once rotated. As of this evening, (sunday), were hurting & on heating pads.

8

Bao

Aug 4, 2025

·

Stayed 1 night

Nice and quiet. Room is clean. Kitchen is decent. Toilet water flow is very flow. The shower water flow is also slow. The room is on fourth floor but water flow should not be that slow.

8

Roger T

Jun 22, 2025

·

Stayed 2 nights

We were on the noisy side of the property , but was ok

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Service

Front-desk and housekeeping experiences range from warm and helpful to slow, unavailable, or unprofessional, with delayed responses and missed requests noted. Housekeeping is typically weekly unless requested.

Related guest reviews

6

Magda

Aug 7, 2023

·

Stayed 4 nights

The hotel is clean, practical, and in a great location in the North Shore. People are friendly, and the suite we stayed in was comfortable. We had lots of little issues that made the stay a disappointment. The king size bed had queen size sheets that kept getting off. We had no housekeeping until the third day, and that was after repeated requests. We had to ask for basics included, like toilet paper to last us for our stay, and coffee filters to use in the room. What made it disappointing was that we would ask for help, and despite friendly apologies, help was very slow in coming. To top it all off, the day we finally got housekeeping service, our door was left open, until we came back at 10:30 pm that night! The last day, we were told that housekeeping was only once a week! This had not been told to us during check-in or at any other time. Kudos to four people that were trying really hard to do their work: Tamara, Bob, Susan, and Kelvin. This is our second time staying here, and the first time was ok because it was only overnight. Great place for one night, or if you don’t mind having to chase people for clean towels and basic necessities.

2

Adam

Jan 5, 2025

·

Stayed 2 nights

The front desk staff made inappropriate comments that made me feel uncomfortable. As a result, I chose to find another property instead of rebooking for another week for work.

10

jorge

Oct 22, 2025

·

Stayed 1 night

The front desk was amazing very helpful. The laundry was a huge plus

8

Patrice

Oct 22, 2025

·

Stayed 1 night

The room was very nice. I had asked for a shower chair and I didn’t get one plus I asked for a room that had safety bars in the shower but I didn’t get those either. Also my bathroom door wouldn’t shut. The gentleman at the front desk who checked me in was very nice and helpful. And the gentleman who checked me out was very friendly.

6

Cassidy

Jun 9, 2025

·

Stayed 1 night

Hotel was good, staff was eh the person I checked in with was nice but the person I checked out with was not the greatest, the power went out and they didn’t have generators and wouldn’t refund us any money since it was a transformer that went out aka a town problem? The manager wasn’t professional about it at all and was honestly kinda rude when we asked, there was no emergency lights or anything in the room so when it went out we were in complete darkness for 4 hours! Didn’t feel safe at all, but was nice it was dog friendly.

4

Glenn

Jan 19, 2025

·

Stayed 1 night

It was a brief stay for a wake and funeral so I was simply looking for a bed, wifi and television. Check in was extremely slow because it was the desk agent's first day. The television didnt work, so I reported it to front desk. Said he'd be up to check it. Waited 45 mins; he never showed. Many guest reviews report unresolved broken appliances. Decided to head to fitness room. Exercise unit's integrated TV also didnt work. Went to grab a water from the fitness room. The cup dispenser was empty. Finished my workout and returned to front desk to report the broken tv again. Same desk agent, who Id reported the television not working about an hour earlier, seemed to have absolutely no recollection Id reported it previously. It was truly bizarre. In any event, he accompanied me back to the room and confirmed the television was not working. Offered to relocate me. Since it was now 10pm, Id already settled in and I had a funeral to attend in the AM, I politely declined. He offered IHG "points", when I had declined to register for IHG points when I checked in with him a few hours earlier. Id have accepted a modest credit and been content, but points would do nothing for me. Told him Id resort to my cellphone and Netflix. He said okay, as though that were appropriate resolution. Plugged my phone's charger into bedside table charging port. It too was broken. Awoken all night long by loud banging. Thankfully, it was only a one-night stay. One night too many.

4

Heather

Oct 3, 2023

·

Stayed 3 nights

We got to the hotel at 1215 am Friday. We verified it was ok to check in that late. We arrived and go to the front door. It locks for safety at 11p. You ring the front desk, and the rep will buzz you in. There WAS no one at the front desk. We rang ten solid minutes. We could see the unmanned front desk and were stuck in the vestibule. IHG customer service live chat told us to look for a lock box. There was no lockbox. She tried calling the front desk. After this went on for about another 15 minutes, a guest let us in the lobby. We called customer service again on chat and phone. The phone reps were not able to help. It literally was not in their power to help. The live chat rep kept insisting that there are lock boxes with keys. The guest said to knock on all the office doors. With her insistence and the suggestion, we went behind the desk. There was an unlocked drawer full of money, an unlocked door with multiple computers and the front desk rep asleep in the GM’s office. No apologies from him. He never asked for my driver’s license. No verification of who I was. Food from the previous tenants in the refrigerator. Within 10 min I went to the desk for linens for the sofa bed, he was asleep. The oven did not close. The exhaust vent in the bathroom did not work so the entire place smelled of mold and this weird smell. The shower curtain was open when we got there. When you closed it, the smell was even stronger. I really don’t know what it was, but it was not pleasant.

2

Adam

Jan 13, 2025

·

Stayed 3 nights

The front desk staff were rude and made inappropriate comments, which created an uncomfortable atmosphere.

2

Karen

Apr 7, 2025

·

It was very bad! The room doesn’t have a number to call room service. The service was trash. The front desk lady doesn’t know how to talk properly.

10

Nathan

Sep 27, 2025

·

Stayed 6 nights

Room was comfortable, staff was super helpful and friendly. Location was great for going to Boston/Salem/Marblehead. Enjoyed the amenities, especially the washer and dryer availability, would stay again in a heartbeat

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Location

Convenient for Salem, Boston, and Route 1, but the property can be hard to find and sits behind a retail area. Some guests mentioned loitering and a less polished environment; a car is usually needed.

Related guest reviews

10

matthew

Jun 17, 2025

·

Stayed 1 night

hard to find,even with gps,no street signs,

8

Eline

Aug 3, 2025

·

Stayed 1 night

Found it hard to find the area to check in. After that the room was clean , bed comfortable and quiet area

8

Wendy

May 6, 2024

·

Stayed 2 nights

Overall a good stay. Plentiful parking, comfortable bed and small kitchenette. Restaurants and shops nearby but car is needed.

10

Charlene

Sep 19, 2024

·

Stayed 2 nights

This is our 2nd stay at the Candlewood Suites/Danvers. The location is good, adjacent to Rt. 1. It is quiet and well kept. We'll stay here again

10

Becky

Apr 29, 2025

·

Stayed 1 night

Very friendly staff room clean but needs updating - area a little bit shady with people lottering around the outside

8

David

May 31, 2025

·

Stayed 2 nights

Location, easy oarking

10

Philip

Oct 5, 2024

·

Stayed 3 nights

You’ll need ground transportation for dining or grocery shopping if you plan on dining in.

10

Nathan

Sep 27, 2025

·

Stayed 6 nights

Room was comfortable, staff was super helpful and friendly. Location was great for going to Boston/Salem/Marblehead. Enjoyed the amenities, especially the washer and dryer availability, would stay again in a heartbeat

10

Michelle

Apr 15, 2024

·

Stayed 2 nights

Finding the entrance proved to be a challenge. No street signs, you drive through a shopping center parking lot to get to the hotel. Plenty of parking, fast elevator!

2

Victoria

Apr 14, 2025

·

Stayed 8 nights

This did not struck me as the safest place. People were fighting on my floor and people were screaming in the parking lot. It was an uncomfortable atmosphere. I was a single female on this trip. So if you match that discription or these issues matter to you. I would just shell out a little more money to visit the area. It is very conveniently located to Salem and Boston. But it wasn’t worth it. Other things happened but I’ll just sum it up as an uncomfortable experience.

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Dining

No breakfast is provided, so most guests use in-room kitchens or dine nearby. Lobby coffee is available, though a few reviews mention inconsistent stocking.

Related guest reviews

10

Donna

Aug 17, 2023

·

Stayed 4 nights

Our stay was 4 nights with another couple, we were in town for a music festival. We had a two room suite with kitchen. After a trip to the grocery store, we had everything we needed to cook breakfast every morning. There was a common area for relaxing and watching tv. And two bedrooms with comfortable queen beds. The coffee in the lobby was always available and very good. We enjoyed our stay.

8

Sean

Aug 24, 2024

·

Stayed 5 nights

We’ve stayed at a couple Candlewood Suites, and this one is pretty skimpy on amenities in comparison, but it is very affordable and met our need for a 2BR suite, which is hard to find. No breakfast, no pool, and the room was not stocked for 5 people, so I had to ask for bedding for the sofabed, hand soap (none in room!), and towels (only 3 in suite.) Bob was super friendly and on top of things. The other employees were polite but fairly uninterested. They only clean once a week, so if you want housekeeping, you’ll need to ask.

8

Eric

Mar 9, 2023

·

Stayed 3 nights

We loved everything but there wasn’t any breakfast.

10

Angela

Aug 10, 2025

·

Stayed 4 nights

Stayed here for four nights with our family in the middle of a long roadtrip. The space was comfortable, clean, and the kitchen and free laundry were great for saving us some money.

10

Robin C

Oct 20, 2023

·

Stayed 1 night

Great setup with a full kitchen, living room w/pullout couch, 2 bedrooms (1 queen, 1 king), 3 TVs. There were grills and seating outside too.

10

Ronaldo

May 27, 2024

·

Stayed 2 nights

Place was amazing, second time staying there and place is always super clean. Great staff, free washer and dryer to use. Kitchen was filled with untensils definitely a top stay for sure. Close to malls and alot of stores. Great place 10\\10 for me. 🙌🙌.

10

Philip

Oct 5, 2024

·

Stayed 3 nights

You’ll need ground transportation for dining or grocery shopping if you plan on dining in.

8

Brenda

Oct 19, 2025

·

Stayed 2 nights

The hallways were really not clean with the same crumbs all over for the 2.5 days we were there. The room was fine A little outdated, but good. They only provided coffee for one of the 2 mornings we reserved and we had to go outside in a noreaster to the other building if we wanted more coffee. There were no maps or guidance to get to the laundry or fitness. Never did find the fitness.

8

edward

May 24, 2025

·

Stayed 2 nights

Good choice for the money, not much was available at a good price during that period. Only problem was coffee stocking, got decaf mixed with the regular.

6

Amanda

Sep 15, 2025

·

Stayed 2 nights

Staff was nice. Checked in quickly. Only issue at first was not enough towels. Was told they would be dropped off but they weren’t so we had to call hours later but they brought them right away. Our reservation had the exact amount of people so To hear they had to be washed was kind of weird. Should have been done and ready in the room. Ceiling in bathroom above shower needs fixing. Water damage or mold idk. Kitchen counters dirty. Stove dirty. Crumbs everywhere. No Screens on windows on 3rd floor. Bathroom toilet seat was gross. Looks like it wasn’t cleaned. Sink faucet had some green stuff dangling in water. Not safe. Beds very comfy. Sheets clean. Price paid was fine. Quiet. Would stay again. Overall not terrible. But no free breakfast. Overpriced food/snack area. But very close to food places. Close to Salem. Which is why we stayed here.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$89
February	$91
March	$93
April	$111
May	$122
June	$154
July	$138
August	$169
September	$195
October	$238
November	$120
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $236	2	3
4 $174	5 $194	6 $194	7 $194	8 $257	9	10
11	12 $190	13 $194	14 $194	15 $240	16	17
18 $174	19 $190	20 $194	21 $174	22 $265	23	24
25 $174	26 $186	27 $186	28 $194	29 $224	30	31

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $160	18 $231	19
20 $114	21 $117	22 $116	23 $124	24 $124	25 $370	26
27 $128	28 $139	29 $149	30 $161

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Communications)

Suite, 1 Bedroom, Accessible Bathtub (Communications)

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed, Roll-In Shower (Communications)

Studio Suite

Suite, 2 Bedrooms

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites - Boston North Shore - Danvers by IHG

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