Name: Residence Inn Boston Dedham
Address: 259 Elm Street, Dedham, Massachusetts, United States of America, Dedham, Massachusetts, US
Price range: US$197–US$632 per night
Rating: 8

What guests think

For travellers seeking a suite-style stay outside Boston, Residence Inn Boston Dedham offers spacious rooms with kitchens and a convenient location near I-95, Legacy Place, and the train, with many guests praising friendly staff and a solid breakfast.

Some reviews highlight inconsistent cleanliness and maintenance, including odors, noise from thin walls or the highway, and issues like loud HVAC, worn furnishings, and occasional room mismatches. A recurring frustration is the indoor pool and hot tub being closed or in poor condition, with communication about this sometimes lacking. Expect a convenient, suite-focused base with strong location perks but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is frequently closed or out of service, and several guests reported poor communication about its status; when accessible, conditions ranged from decent to dirty. The hot tub was also noted as out of order.

Related guest reviews

8

JESSICA

4 Sept 2023

·

Stayed 2 nights

From check in to departure it was easy. Clean property. My only complaint is the sofa bed was so squeaky it woke me up every time I rolled over. Pool was decent, breakfast was plentiful and had a great selection.

4

Vanessa

2 Feb 2025

·

We have stayed here before and had a good experience. We specifically booked for the advertised indoor pool. Upon arrival we learned that it is undergoing renovations and was not accessible. This was not advertised or noted during booking. We were essentially told, “oh well”. Very frustrating as this was our main reason for choosing this hotel as opposed to others in the area. The rooms are well equipped.

4

Angela

8 Jan 2025

·

Stayed 1 night

The pool was not in service the whole point of stay was the pool activity and staff only say if don't like it book some where else.

2

Susan P

16 Feb 2025

·

Stayed 1 night

My husband was medivac’d to nearby Faulkner hospital. We chose this hotel because it has a swimming pool advertised on its website. Our granddaughters were going r swim but we learned after checking in that the pool was closed for repair or renovation, despite even the room tv showing it as open. The rooms are fine, minimally supplied though and breakfast was on par for this level hotel. The hallways are elevator are dreary.

4

JOHN

11 May 2025

·

Stayed 2 nights

The room was not cleaned to the standard we've come to expect in Marriott properties. The breakfast room staff were very accommodating and did an outstanding job of keeping items replenished and assisting guests. The pool and hot tub were out of order during our stay. Tiles were falling off the fireplace hearth. The night clerk was very friendly and helpful but at checkout the clerk could not provide us a paper copy of mystatement. We won't be staying here again.

6

Jeffrey

12 May 2025

·

Stayed 3 nights

The room was clean but the pool was closed. This is why I chose the establishment. They should remove that option on the booking site

4

Matthew

16 Mar 2025

·

Stayed 1 night

The pool was closed, which was not indicated anywhere. When I asked about this, the manager said it was listed in the fine print on the website. I went and looked on the website and it was not on the website anywhere.this sucked.

2

Katherine

1 Sept 2024

·

Stayed 1 night

We asked the front desk for sheets on the pull out couch. Had to pick it up from the desk ourselves and make the bed ourselves. The pool was disgusting. I put pictures on here to show people the condition of the pool.

10

Felicia

21 Apr 2024

·

Stayed 4 nights

Loved the indoor pool & breakfast. Nice hotel for a weekend trip.

4

Shaina

17 Feb 2025

·

Stayed 1 night

Hotel could use a lot of work. Very disappointed the pool has been out of service for 6 months and no mention of it in welcome emails or on the website. Only reason for booking at this hotel was the pool.

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Cleanliness

Many guests found rooms clean, but reviews also cite recurring issues such as odors, hair or grime, and occasional pests. Housekeeping consistency was a concern for some stays.

Related guest reviews

6

Iana

1 Jan 2026

·

Stayed 1 night

Overall, my room was great for the price. Having kitchenette was a plus. This hotel is conveniently located off I-95. There are 2 things that made my stay less pleasant: very thin walls and 2 cockroaches that “greeted” me in the morning.

10

Toni

18 Jun 2023

·

Stayed 5 nights

Wonderful place to stay. Spotless and inviting

10

Tammy

29 Nov 2025

·

Stayed 1 night

Friendly and clean

10

Timothy

6 Nov 2025

·

Stayed 1 night

Clean and quiet.

8

Stephen

25 Nov 2025

·

Stayed 3 nights

Room was clean. Staff very friendly and helpful. Location great.

2

Paul

11 Jul 2023

·

Stayed 1 night

My bed and room has bugs with pinchers in it, hair on the floor, hair on the mirror, hair on the vanity, bottle caps on the side of the bed, change on the carpet, towels rolled up along the window, and dust bunnies in corners. Dirtiest place I have ever had to stay in. Manager on duty not authorized to refund me or cover a room at a nearby hotel. Worst hotel I have stayed in around Massachusetts. Avoid this dirty hotel.

2

Allison

26 Mar 2025

·

Stayed 4 nights

Front desk person was professional, she didn't want to participate in anyting unprofessional, she did her best. The property was dirty in my room.

4

Luke

5 May 2025

·

Stayed 1 night

Pool was “under construction” which was a big reason for booking this hotel. Then the pull out sofa bed had mouse droppings in it, which is especially upsetting as that’s where my children would have been sleeping. Instead I had to give them the bed and my wife and I ended up on the sofa bed. Traffic from the highway was much louder than I expected as well. It was a large spacious room though and the hotel itself is close by things.

4

Tamika

21 Jun 2023

·

Stayed 1 night

The bathroom was not cleaned properly there was hair all over the floor, the shower curtain was stained and there was a slight mildew smell. The freezer/fridge did not work.This was very disappointing for the price we paid to stay for 1 night.

6

Lisa

29 Jun 2025

·

Stayed 2 nights

The staff were not very welcoming and the room was tired and needed updating. It also had an unpleasant odor and stains on the sofa. But the room set up is nice and the location is good

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with kitchens and generally comfortable beds, and many appreciated quiet upper-floor rooms. Downsides include noise from the highway or thin walls, loud HVAC, uncomfortable sofa beds, and occasional equipment or layout mismatches.

Related guest reviews

6

Shaw-Wei

9 Nov 2025

·

Stayed 3 nights

Temperature control is not working. The room is too close to highway very noisy. We have to switch different room.

6

Gene

25 Mar 2024

·

Stayed 1 night

The room was too close to highway. Very loud

10

Susan

19 Nov 2024

·

Stayed 1 night

great big clean quiet room

10

Thomas J

15 Nov 2025

·

Stayed 1 night

Great room, which was a fully outfitted suite. Next to the outdoor shopping plaza within walking distance. They let us into our room early, and the staff was great!

10

Rocco

11 May 2025

·

Stayed 2 nights

The stay was fine although. The fridge had dents in the door which made a bad impression. The bed linens could have been better along with the pillows.

8

Diane

4 Dec 2024

·

Stayed 2 nights

Room smelt like old carpets. Missing an ironing board.

8

Christine

24 Jul 2024

·

Stayed 10 nights

everything was good except the sleeper soafer mattress was thin & feel the frame

10

Eric

1 Sept 2025

·

Stayed 3 nights

I loved the layout of my room and the furniture, bed, bathroom, etc. were all nice and in very good condition.

8

Jeanne

25 Jul 2025

·

Stayed 14 nights

Professional, friendly, helpful staff, especially Zorica, the breakfast hostess. Comfortable bed, the sofa not so much. We had a few minor issues in the room that were resolved quickly. AC was very loud, but we were certainly glad to have it with 90+ degree temperatures! The proximity to Legacy Place, with lots of shops/restaurants (including a Whole Foods) within walking distance is definitely a plus! There’s also a Costco nearby. This was our 2nd extended stay at this property and we would recommend it to others.

10

Reginald S

21 Apr 2024

·

Stayed 1 night

A very conveniently located attractive property with a spacious well appointed room.

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly and helpful, especially at breakfast. However, multiple reviews report rude or unresponsive front desk interactions, poor communication about pool closures or reservations, noisy staff in hallways, and billing or refund frustrations.

Related guest reviews

10

David

20 May 2025

·

Stayed 5 nights

The location was great near shopping and dining options. Easy on and off insterstate. Staff was great

10

Richard

7 Apr 2025

·

Stayed 2 nights

The Breakfast rep was very polite and helpful, she made good waffles and made sure we had knowledge of what was available. The check-in rep Enga was very nice and explained all the details about check-in & check-out including the services provided.

10

Pradhip

26 Apr 2025

·

Stayed 1 night

The front desk was very helpful!

8

Stephen

25 Nov 2025

·

Stayed 3 nights

Room was clean. Staff very friendly and helpful. Location great.

10

Joielyn

23 Mar 2025

·

Stayed 1 night

The staff was so friendly and helpful! Rooms were very clean. Great experience.

2

Duncan

25 Aug 2025

·

Stayed 3 nights

We reached out over 3 weeks before a booking to either reschedule or cancel in order to better accommodate our customer. The woman who answered the phone sounded confused and annoyed that someone could ever want to do that and said we would have to go through our booking site. When we did go through our booking site, all they did was reach out to the hotel on our behalf. Then the hospital took nearly 2 full days to finally respond with the sentiment “No, we’ll be keeping your money whether you show up or not.” I will travel to the Boston area for about a week each year, and I will never consider this hotel again.

4

JENNIFER

3 Sept 2024

·

Stayed 1 night

We had gotten in late at night and were the last ones to check in for the night. The only room left was on the ground floor just down from the mechanical room, as well as where staff meets on a daily basis. Granted, we did get a late check out which we were very grateful for. However, the staff being just doors down were so extremely loud. I completely understand to be able to talk with your coworkers, but loud laughing, yelling down the hall to each other with no respect that some are trying to sleep is very unprofessional. After not getting in until almost 2 AM, the staff in the morning at 8:30 AM, were chatting it up as if there is not a soul staying on the floor. Very taken back and very unprofessional. Even a manager walked down that hall and was very loud. It is very safe to say that due to how staff handled themselves being as loud as they were, we will not recommend anyone stay at this hotel on the ground floor. Staying on another floor would be the only way to go.

8

damequa

28 Sept 2024

·

Stayed 1 night

The lady at the desk at check in was rude , but the night staff was ok.

10

Rebecca

20 Aug 2024

·

Stayed 1 night

The front desk staff was very rude, refused to let me speak to the manager.

4

Cepideh

16 Jun 2024

·

Stayed 10 nights

The property overall is fine, location is very function for most is MA. However! They absolutely destroyed my payment card during the stay. It was for 10 days and the amount of times they charged me and refunded me again and again was super disruptive and never explained to me. So if you stay here make sure you pay in full otherwise they will take at least 2k more from your card only to give it back who knows when. Not a comfortable way to spend one’s holiday. If you have another choice choose the other place.

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Location

Convenient for I-95, Legacy Place shopping and dining, and the commuter rail, with several attractions within walking distance. A few guests noted it is far for visiting downtown Boston.

Related guest reviews

10

David

20 May 2025

·

Stayed 5 nights

The location was great near shopping and dining options. Easy on and off insterstate. Staff was great

10

Thomas J

15 Nov 2025

·

Stayed 1 night

Great room, which was a fully outfitted suite. Next to the outdoor shopping plaza within walking distance. They let us into our room early, and the staff was great!

8

Elena

3 Mar 2024

·

Stayed 2 nights

If you plan to visit downtown Boston and harbour area, hotel is too far.

10

Jorge

21 Jun 2023

·

Stayed 5 nights

Perfect location- close to train station close to shopping and dining etc etc

8

Stephen

25 Nov 2025

·

Stayed 3 nights

Room was clean. Staff very friendly and helpful. Location great.

10

Swaroop

15 Sept 2025

·

Stayed 2 nights

Everything was good. Distance from station is walkable

10

Victoria

25 Feb 2025

·

Stayed 2 nights

Friendly staff and convenient to the highway and shopping

8

Christal

24 Apr 2023

·

Stayed 2 nights

The property is conveniently located right beside shops, food, grocery store and movie theatre

8

Victoria

1 Oct 2025

·

Stayed 3 nights

Shopping minutes away

8

Jeanne

25 Jul 2025

·

Stayed 14 nights

Professional, friendly, helpful staff, especially Zorica, the breakfast hostess. Comfortable bed, the sofa not so much. We had a few minor issues in the room that were resolved quickly. AC was very loud, but we were certainly glad to have it with 90+ degree temperatures! The proximity to Legacy Place, with lots of shops/restaurants (including a Whole Foods) within walking distance is definitely a plus! There’s also a Costco nearby. This was our 2nd extended stay at this property and we would recommend it to others.

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Dining

Breakfast is frequently praised for variety and helpful staff. Others found the food average or low quality, with limited gluten-free options and occasional lack of fresh fruit.

Related guest reviews

10

Jorge

28 May 2024

·

Stayed 6 nights

Great breakfast options

10

Felicia

16 Nov 2024

·

Stayed 1 night

Friendly Staff! Great continental breakfast!

8

Aveann

19 Dec 2022

·

Stayed 19,340 nights

Breakfast lacked fresh fruit.

6

Jawanda

12 Jul 2024

·

Stayed 1 night

Great location near highway and outdoor mall. Very limited gluten free options for breakfast. We had our dog and not much grass for dogs.

10

Richard

7 Apr 2025

·

Stayed 2 nights

The Breakfast rep was very polite and helpful, she made good waffles and made sure we had knowledge of what was available. The check-in rep Enga was very nice and explained all the details about check-in & check-out including the services provided.

10

Ashley

20 Apr 2025

·

Stayed 2 nights

I have stayed at this property a few times and im alwasy happy with room's and the breakfast is alwasy so good. Compliments to the chef and shes so nice.

10

Stephen

28 Jul 2024

·

Stayed 4 nights

Very spacious room in a convenient location near Legacy Place. The breakfast was also very good for a family of hungry kids.

8

susan

31 Aug 2025

·

Stayed 1 night

The suite is great, but I wish there were a less expensive option for just a room as it's only me staying for a night's sleep. Breakfast presents very nicely, but the quality of the food is not good. I'm sure many don't care as it's "free" but it's just low quality food.

10

Michael

17 Dec 2025

·

Stayed 1 night

Arrived and given a free bottle of water and a snack. Front desk was friendly and pointed out amenties, pool, gym, etc. I had a clean room on an upper floor and was not disturbed. I had to leave very early and breakfast was hot and fresh at 6:30am. I really appreciate the stay!

10

Cesarina

23 Jun 2023

·

Stayed 5 nights

This property met our expectations, starting from staffs, cleanness, great breakfast with a lot healthy options(some vegan and gluten-free), peaceful, walking distance to restaurants and shopping. Awesome experience and great for family.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$136
February	US$115
March	US$137
April	US$168
May	US$213
June	US$317
July	US$405
August	US$225
September	US$208
October	US$213
November	US$166
December	US$138

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $516	17 $219	18 $236	19 $411
20 $247	21 $197	22 $254	23 $272	24 $244	25 $273	26
27 $239	28 $230	29 $330	30 $357

Su	Mo	Tu	We	Th	Fr	Sa
				1 $306	2 $632	3 $424
4 $230	5 $202	6 $310	7 $277	8 $249	9 $353	10 $532
11 $207	12 $197	13 $235	14 $226	15 $230	16 $348	17 $349
18 $240	19	20 $231	21 $216	22 $243	23 $344	24 $306
25 $197	26	27 $253	28 $240	29 $221	30 $231	31 $280

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (Hearing Accessible)

Suite, 1 Bedroom (Mobility Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed (Hearing Accessible)

Studio, 1 Queen Bed with Sofa Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom

Double Room, 2 Bedrooms

Studio, 1 Queen Bed with Sofa Bed

Suite, 2 Bedrooms (Mobility Accessible, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn Boston Dedham

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Prices for upcoming dates