Name: Best Western Springfield West Inn
Address: 429 Riverdale Street, West Springfield, Massachusetts, United States of America, West Springfield, Massachusetts, US
Price range: $100–$137 per night
Rating: 7.7

What guests think

Across recent reviews, Best Western Springfield West Inn earns frequent praise for friendly staff and generally clean, comfortable rooms, but recurring issues include dated spaces, maintenance problems, and ongoing renovations affecting amenities like the elevator and pool.

Many guests find the free breakfast adequate and well attended, though offerings and equipment reliability vary. The location is convenient to the Big E, Baystate Medical Center, shopping, and highways, but several note a sketchy feel nearby and limited walkability. Expect a budget-friendly, no-frills stay with mixed maintenance and service consistency during renovations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The hotel is undergoing renovations; recurring elevator outages were reported and the pool is closed. Parking is easy, with occasional issues like empty vending/laundry supplies, driveway potholes, and exterior doors not reliably locking.

Related guest reviews

4

Joanne

Sep 22, 2023

·

Stayed 1 night

It’s is NOT a 9 minute walk to The Big E. Elevator was down at not repaired during our stay on the third floor. Limited free breakfast, and the toaster was broken.

8

Heidi

Jul 7, 2025

·

Stayed 1 night

Great hotel. Under renovation. Nothing fabulous, nothing horrible.

6

Sean

Sep 18, 2023

·

Stayed 1 night

“Systems were down”. When I arrived, I was told they did not have me on their list. I booked through a third party site (Expedia) and was told their systems were down and they over booked. I waited for about 25 minutes before another employee showed up. Shortly after I magically had a room. During this time, I over heard staff saying the elevators were not working again and they also couldn’t make room keys because that system was also “down”. Once my room was ready, the employee had to prop the door open to my room so we could get in. I haven’t stayed at a Best Western for sometime and I won’t be any time soon.

8

Gerardo

Aug 20, 2025

·

Stayed 3 nights

Overall I like this hotel very clean however the only negatives I would say was the elevator was not working but was fixed quickly and the other would be toilet was dirty but happy to stay at this hotel and will star again

4

kym

Jul 2, 2025

·

Stayed 1 night

We were here for a tournament, selected by team travel agency. The hotel was under renovation. The pool was closed, which we were counting on for the team to relax after a day of games in the heat. There was no where for our team to socialize. Total disappointment. When I checked in with my daughter there were visible crumbs on the sheets and comforter, along with long black strands of hair visible on one of the pillows. There was a lamp with no bulb and missing the lamp shade. We had our room changed and the second room was better. The evening staff were very nice and did their best to accommodate us.

6

Margaret

Jun 8, 2025

·

Stayed 1 night

Large potholes all across the driveway. Facility appeared to be having some maintenance upgrades. Room was clean but you could tell there was a lot of wear. One lamp in the room didn't work. AC in the room was very loud when it cycled on, which caused sleep disruptions throughout the night.

8

Janice

Sep 19, 2023

·

Stayed 2 nights

Hotel was good but unfortunately the lift had broken down - they were working on it though - first night they said it would be fixed so we took room on 4th floor sadly it didn’t get fixed while we were there. Wi-Fi dropped out but may have been because of the rain Room was clean comfortable and quiet

10

Robin

Jun 21, 2024

·

Stayed 1 night

Large pool no longer in service

10

Cecile

Jul 8, 2025

·

Stayed 5 nights

They were just finishing the lobby renovations when I arrived. It looks great. The facility is not new but they've done a great job and the rooms are nice. Helpful staff and a pretty decent breakfast which changes every day. Pool is not open. Easy-peasy parking right next to the lobby! Older female traveler - so that is important.

6

Alexandra

Apr 20, 2025

·

Stayed 1 night

Room was clean, staff were nice. The hotel itself is currently under construction-the vending machines were out of service, and the window unit was extremely loud every time that it went on. Close to a lot of great restaurants

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many describe clean or spotless rooms, while others report stained linens, dust, mold/mildew, musty or smoke odors, and dirty common areas.

Related guest reviews

10

Eileen

Feb 4, 2024

·

Stayed 2 nights

Clean room, friendly staff.

6

Nikki

Sep 27, 2023

·

Stayed 1 night

I will start off by saying the staff were really friendly and welcoming. My only issue with this stay is that the cost was not worth the quality. The curtains had some kind of stains all of them and were falling a part. The bathroom grossed me out too with the patches of mold on the ceiling. Unfortunately these issues aren’t something the staff can resolve, however, the things that were within their ability to clean were in fact clean.

6

José

May 19, 2025

·

Stayed 1 night

I recently stayed at this hotel and found it to be a mixed experience. The property shows signs of wear and tear—peeling plaster, cracked toilet bowls, and aging doors detract from the overall ambiance. Additionally, the towels provided had noticeable stains, and the toiletries offered were of low quality. The napkin dispensers were mounted on the walls, which made it inconvenient to access them as needed. One notable safety concern was a large pothole in the middle of the road where rainwater drains, posing a hazard to pedestrians and vehicles alike. Despite these issues, the staff were exceptionally friendly and helpful, which made a positive impact on my stay. The hotel also offers a quiet environment, ideal for relaxation. With some attention to maintenance and updates, this hotel could become a more comfortable and enjoyable place to stay.

6

Joyce

Sep 23, 2024

·

Stayed 1 night

The room seemed clean except dead flies on the sill. The carpets in the 1st floor hall and lobby are very dirty. Dead flies (lots) on air conditioner and sills and on floor by them. Lobby chairs are worn and smelled. The sheers in lobby were not clean, nor the windows.

10

Thiphavanh

Jun 3, 2024

·

Stayed 1 night

Easy to find and very quiet and clean

6

Alexis

Feb 13, 2025

·

Stayed 1 night

Out of date. An inch of dust on everything in our room, shower was moldy. In the morning the smell of pot came through the walls and door. Did for a night but would not willingly return.

6

stephen

Aug 21, 2025

·

Stayed 6 nights

My room was comfortable and clean

8

Erika

Nov 2, 2025

·

Stayed 3 nights

Room was spotless an clean and the heat worked amazing because it was such a cold few days

2

James

Jul 4, 2025

·

Stayed 5 nights

Every morning it smelled like marijuana towels all had stains on them couldn't run the sink for more than 45 seconds without it filling up with water refrigerator didn't work all around bad experience will never go there again

2

Susan

Sep 7, 2023

·

Stayed 2 nights

Hotel was so run down. It was very dirty. Ceiling in bathroom was peeling. mold was in the shower. I booked two night but could not stay second night. I did not feel comfortable.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but dated, with worn furnishings and frequent maintenance problems (noisy A/C, broken drawers/lamps/fridges) and thin walls causing noise. Some renovated rooms are quieter and feel more updated.

Related guest reviews

6

Scott

Oct 12, 2023

·

Stayed 1 night

No matter what room you’ll have, you must contend with a cramped breakfast area that will have people bumping into each other and not nearly enough places to sit. Do not get a room on the first floor, especially one by the recreation area, or you run the risk of noise from inconsiderate people above and people playing table hockey. Sound isolation is not a strong suit of this hotel. Our desk help was good about settling down the family above us, so compliments to him.

8

Nancy

Apr 28, 2025

·

Stayed 1 night

Old, rundown, smell, torn curtains. Check in lady was rather rude. Later when we found the a/c was making a terrible noise and couldn’t sleep, her replacement, a young man, was very understanding and helpful. Got us another room and checked it out first. Very friendly and helpful. We only saw 2 cars - thought it was us and the worker. Signs said they are remodeling but we saw no signs as we were there on a Sunday. Remodeling is good - this BW is not pinpoint standards of most we stay in. Disappointed but only stayed 1 night. Cannot recommend.

8

Elizabeth

Apr 13, 2025

·

Stayed 1 night

The property is undergoing renovations yet was still clean and incredibly quiet with all the work going on. We had an updated room that reflected the improvements done— would stay again in a heartbeat.

6

Gaurav

Oct 19, 2025

·

Stayed 2 nights

Dated hotel but okay if you don’t have other options. Room was clean and comfortable. No issues with cleanliness. It’s just that the hotel overall could use a renovation. It appeared to be a 2 star hotel.

8

Daniel

Feb 19, 2024

·

Stayed 1 night

The property is at a nice location that is convenient to shopping and the highway. What the rooms lack is updated bathrooms. The TV was smaller than what I have had in other BWs and the lack of USB connections was a little concerning.

8

Valeria

Feb 2, 2025

·

Stayed 1 night

Perfect for a night stay!!! Expected street noise, the tub in the bathroom was leaking. Decent breakfast.

6

Christina

Oct 1, 2023

·

Stayed 3 nights

We were a bit disappointed with this hotel. The rooms were small. The beds were not queen size, even though they are advertised as such. We were told to put dirty towels in the hallway and they would be replaced, but they weren't. The walls are thin and we could hear the people in the next room talking at a normal voice volume. The breakfast wasn't good. But the room was clean.

6

Margaret

Jun 8, 2025

·

Stayed 1 night

Large potholes all across the driveway. Facility appeared to be having some maintenance upgrades. Room was clean but you could tell there was a lot of wear. One lamp in the room didn't work. AC in the room was very loud when it cycled on, which caused sleep disruptions throughout the night.

6

Anne-Marea

Feb 22, 2025

·

Stayed 2 nights

Smoke alarm beeping in hallway was annoying and was not addresses and the thinness of doors so that our room near the elevators could hear every noise; dresser drawers were difficult to open and looked under maintained

10

Jessica

Apr 20, 2025

·

Stayed 1 night

This was my third stay, the hotel appears to have been renovated recently, at least the 3rd floor where I stayed. Very quiet and clean room. Comfortable stay.

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Service

Staff are often friendly, accommodating, and helpful, yet there are notable reports of rudeness, slow/absent check-in, poor communication, and housekeeping-by-request confusion.

Related guest reviews

2

William

Jul 22, 2025

·

Stayed 1 night

The manager was the rudest man I ever met.Ig I hvonsideted staying there .ad met him earlier I would not of considered staying. He

6

Joseph

Apr 12, 2025

·

Stayed 1 night

The hotel was fine and the price was right. We sat around for 20 minutes waiting for someone to help us check in. When the person finally arrived, she was unfriendly and unhelpful.

10

Valeria

Jan 4, 2024

·

Stayed 1 night

Sam(front desk representative) was very friendly and assisted me with my questions. Also, he was smiling and greeting and asking me if I needed something else. I forgot my member # and he was able to assist me on that, too. He is very knowledgeable and professional. Thank you, again. Sam. You made my stay easy!

10

Sarah

Apr 6, 2024

·

Stayed 3 nights

The check-in lady was very accommodating. Everyone who worked there was very nice and helped when asked.

10

Joe

Apr 6, 2025

·

Stayed 2 nights

Staff was very friendly and helpful. Room was clean and comfortable. Breakfast was limited but heynitbwas free and well stocked and pretty decent. We enjoyed our 2 night stay. Would most likely stay again if back in the area.

10

Leah

Nov 15, 2025

·

Stayed 3 nights

Every single worker was hospitable! I will definitely stay again

2

Susan

Jul 7, 2024

·

Stayed 1 night

I was put in a room that as soon as you walked in, it was obvious room had not been cleaned after the previous guests. I went back downstairs to tell the guy who checked us in and he insisted the computer said it had been cleaned. He went upstairs to check for himself to confirm that I wasn’t lying. When he came back there was no apology for the error. All he said was he will put us in a different room. I understand mistakes happen but owning up and apologizing for mistakes goes a long way.

2

Ann-Kathrin

Nov 27, 2024

·

Stayed 2 nights

Front desk staff was rude and tried to scam me out of my booking due to traveling with my service animal (which I noted in my initial booking!). I would not stay here again!

10

Susan A

Jul 26, 2025

·

Stayed 1 night

The person on the desk was able to change room assignment to adjoining rooms. He also offered bottles of cold water to take up to rooms. I forgot a pillow after check out and was able to send someone to see if still there. Staff went to room and found it! Yay.

8

Scott

Aug 9, 2025

·

Stayed 4 nights

Had a good stay here. Only disappointment was when i went to use the clothes washers for my extended stay. Front desk couldn't supply quarters and the vending machine with detergent was empty. Otherwise, no issues, I would stay there again as it is a good value. Breakfast was fine, not fancy but certainly sufficient. Well attended to by staff during the breakfast hours and clean. Front desk staff was all friendly, professional and helpful.

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Location

Convenient to the Big E, Baystate Medical Center, restaurants, shopping, and highways; easy to reach by car. Several mention a sketchy feel nearby and limited walkability or inaccurate walking-distance expectations.

Related guest reviews

10

Tristan

Oct 2, 2023

·

Stayed 1 night

Convenient to to go Big E although we had a hard time getting a ride in. Breakfast Pancake printer was very cool and included in price of our stay! Thank u!

8

GLAYJOS

May 22, 2025

·

Stayed 1 night

On a mano road, 5 mins car from a mall, good area, the property entrance under construction, parking lot is small, clean a renovated building. Basic Breakfast. In general pretty good

10

Eric L.

Aug 18, 2024

·

Stayed 1 night

Close to Bay State Medical Center for early morning medical procedures. Great ease of access routes to the hospital. Also to MGM casino, Costco's etc.

10

Duong

Mar 4, 2025

·

Stayed 2 nights

Easy to find. Convenience for everything.

8

angie

Oct 2, 2023

·

Stayed 1 night

The property was clean an the staff was nice.. it was no where near walking distance to the big e though

2

Shirley M.

Oct 6, 2024

·

Stayed 1 night

Absolutely ruined my plans. Expedia advertises its .22 miles from landmark and 9 min walk. Its about a 15 min drive and you cant walk to landmark you have to go on the highway. Place stunk like a sewer.

6

Mary

Jul 1, 2024

·

Stayed 5 nights

MIXED: We booked 5 nights stay for a sports tournament. The area is pretty sketchy. Hotels to the left and right are both shuttered. The check-in process at 2am was easy. Sign at the counter says the room will be cleaned on day 3. This did not happen. When I asked for fresh towels (I wasn’t going to reuse for a 4th time) the desk attendant said he would write it down in the cleaning staffs book. When we came back from travel on day 4, room still not cleaned. He was very apologetic. The walls are paper thin, woke up to a couple fighting around 5am, rap music being played extremely loudly around 6:30. Standout employees include the night staffer who gave us the towels and answered my 16 year olds silly questions and the breakfast room attendant. He made sure everything was full and if you needed anything he would get it. Breakfast was the usual BW style, eggs, sausage, cereal, etc. Overall, property is in need of a refresher but the staff is really nice.

10

Lynn

Sep 16, 2024

·

Stayed 2 nights

Close to the Big E

6

Alla

Jun 30, 2024

·

Stayed 1 night

No green area. Was around a few sketchy hotels.

10

Tippy

Jan 8, 2024

·

Stayed 2 nights

Quiet and clean hotel. Convenient location.

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Dining

Breakfast is generally adequate to good with hot items and attentive staff, but selection is basic at times, the area can feel cramped, and machines/items occasionally don’t work or run out.

Related guest reviews

6

Scott

Oct 12, 2023

·

Stayed 1 night

No matter what room you’ll have, you must contend with a cramped breakfast area that will have people bumping into each other and not nearly enough places to sit. Do not get a room on the first floor, especially one by the recreation area, or you run the risk of noise from inconsiderate people above and people playing table hockey. Sound isolation is not a strong suit of this hotel. Our desk help was good about settling down the family above us, so compliments to him.

4

Joanne

Sep 22, 2023

·

Stayed 1 night

It’s is NOT a 9 minute walk to The Big E. Elevator was down at not repaired during our stay on the third floor. Limited free breakfast, and the toaster was broken.

6

Kristie

Sep 24, 2023

·

Stayed 3 nights

The breakfast left a bit to be desired- pancake machine wasn’t working, yogurt machine wasn’t working, very limited choices

4

Diane

Nov 12, 2023

·

The hotel was dirty, the breakfast was poor . I would be staying there again

8

Paul

Jul 15, 2024

·

Stayed 1 night

Hotel was clean and was a "standard" hotel It was a good room for the night AC worked well Breakfast was above average (sausage, eggs, waffles) I would have no problem staying there again

10

Maureen

Jun 1, 2024

·

Stayed 2 nights

We stayed here on a trip to a theme park in the area. The hotel was clean, the staff was friendly, and the beds were comfortable. We called last minute and asked to add a conjoining room to our stay. They were more than accommodating. The breakfast was one of the better ones I've seen at a hotel since Covid, with lots of choices and fresh food. Will stay here again next time we visit.

8

Scott

Aug 9, 2025

·

Stayed 4 nights

Had a good stay here. Only disappointment was when i went to use the clothes washers for my extended stay. Front desk couldn't supply quarters and the vending machine with detergent was empty. Otherwise, no issues, I would stay there again as it is a good value. Breakfast was fine, not fancy but certainly sufficient. Well attended to by staff during the breakfast hours and clean. Front desk staff was all friendly, professional and helpful.

8

Daniel

Feb 4, 2024

·

Stayed 2 nights

It was clean even the stairwells were clean and swept. Breakfast was great and the help kept the area stocked and clean.Room was comfortable clean an functional.

10

Michael

Aug 19, 2024

·

Stayed 1 night

Great value for the price. The complimentary breakfast was better than most

6

Monica

Nov 11, 2024

·

Stayed 4 nights

Loved how close this was to the Big E. My only complaint would be that the eggs they served at breakfast weren't real.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$102
February	$97
March	$97
April	$102
May	$122
June	$112
July	$108
September	$139
October	$118
November	$118
December	$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $113	16 $101	17 $135	18 $137	19
20 $119	21 $122	22 $122	23 $122	24 $135	25 $135	26 $123
27 $124	28 $122	29 $132	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2	3
4 $106	5 $106	6 $106	7 $106	8 $106	9 $100	10 $110
11 $106	12 $106	13 $106	14 $106	15 $106	16 $112	17 $112
18 $108	19 $109	20 $106	21 $108	22 $106	23 $100	24 $100
25 $108	26 $106	27 $108	28 $110	29 $107	30 $111	31 $113

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Springfield West Inn

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Prices for upcoming dates