Is parking available at the property?

Self-parking is available on-site for a surcharge of USD 5.00 per night. The parking is uncovered and wheelchair accessible. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6 AM to 10 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of USD 50 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers a stair-free path to the entrance, wheelchair-accessible parking, and limited wheelchair-accessible facilities. There are elevators, and the fitness center and pool are also wheelchair accessible.

What is the location of the property in relation to key landmarks?

The hotel is conveniently located within a 5-minute drive of Big E and Holyoke Mall, approximately 3.6 miles from Eastern States Exposition and 3.8 miles from MassMutual Center. Nearby attractions include Riverdale Shops (0.2 miles), Olympia Ice Center (0.9 miles), and Connecticut River (0.9 miles).

Is there a swimming pool at the property?

Yes, there is a seasonal outdoor pool available, which is open from May to September.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hampton Inn West Springfield Hotel Accommodations

Average nightly price at Hampton Inn West Springfield by month, last 12 months (USD)
Month	Average price
January	$138
February	$136
March	$129
April	$147
May	$153
June	$161
July	$156
August	$140
September	$170
October	$168
November	$146
December	$113

What guests think

At Hampton Inn West Springfield, guests consistently praise the friendly, professional staff and convenient location near highways, shopping, and dining, while feedback on the building’s condition and room upkeep is mixed, with several noting the property feels dated.

Cleanliness ranges from very clean rooms to reports of odors, worn carpets, and maintenance issues like tricky showers, leaks, or unreliable hot water. Breakfast is generally well liked with hot options and good variety, though it can be crowded or run short at times. Facilities draw mixed reactions: a seasonal pool with occasional cleanliness concerns and a disliked $5 parking fee are mentioned. Expect friendly service and a convenient base in an older, well-used hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the pool is seasonal and occasionally cited as dirty or with worn furniture, though some enjoyed it; a $5 parking fee is common and unpopular. A few guests mention a decent gym.

Related guest reviews

8

Michael

Sep 20, 2023

·

Stayed 2 nights

$5 per night to park in the parking lot. 5 stars if not for that.

10

Karin

May 6, 2023

·

Stayed 4 nights

Good upkeep in gym

10

GAIL

Sep 7, 2023

·

Stayed 3 nights

The staff was great - everyone very pleasant and attentive. Our room and the breakfast rooms were very clean. The pool needs some attention - water was not crystal clear and the pool furniture and umbrellas were pretty shabby.

10

Jose

Jul 9, 2023

·

Stayed 1 night

Safe and clean environment, friendly staff the pool was awesome!!!!!

10

Amy

May 26, 2024

·

Stayed 1 night

Good hotel, located right next to a shopping center with lots of restaurants and grocery stores. Good sized pool.

8

Frances

Apr 15, 2023

·

Stayed 1 night

$5 for parking? Ridiculous!!!

10

Daniel

Aug 23, 2024

·

Stayed 2 nights

had a problem with the shower, was fix rapidly by maintenance, many restaurants by walking distance, nice pool but should be heated. stayed there for 3 days in late august, sixflags new england 10 minutes away. good breakfast

8

Yurisa

Jun 16, 2024

·

Stayed 1 night

Didnt like that you have to.pay for parking, $5 a night.

6

Scott

Jul 17, 2024

·

Stayed 1 night

This is not up to Hilton standards; facility felt dirty; pool was dirty and people actually got out; no towels at pool; front staff not friendly or helpful with questions

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Cleanliness

Cleanliness is inconsistent: many guests found rooms and common areas clean, but others reported odors (wet dog or mildew), stained carpets, mold or grime, and occasional housekeeping lapses. Maintenance problems like leaks, broken fridges, and hard to operate showers also recur.

Related guest reviews

6

Jennifer

Jul 23, 2024

·

Stayed 2 nights

The property needs to be deep cleaned, carpeting has a smell.

6

Laura

May 22, 2023

·

Stayed 2 nights

Overall, this hotel was fine for our 2 night stay as we were barely there/mostly just used it to sleep and shower. The room was clean enough, but the bedding is clearly old and worn -- definitely in need of replacing. The towels were like sandpaper and when we needed extras, they were all out and gave us hand towels to use instead. The halls and main areas of the hotel are in need of repair as well -- peeling wallpaper and a wet dog smell permeating throughout the building. The staff was friendly and helpful and the location was convenient for where we needed to be in downtown Springfield, but I would probably chose another location the next time I stay in the area.

4

Jordyn

Jun 23, 2025

·

Stayed 1 night

Our hotel room was not very clean. Mold in areas but we unfortunately only noticed it after the kids had fallen asleep from a long day of traveling.

4

George

Sep 3, 2023

·

Stayed 1 night

Not clean

4

Chris

Jan 5, 2026

·

Stayed 1 night

Used to like this place, but the whole building needs a deep cleaning. Also, plumbing repair. Not sure how this happens, but water coming out of the tap is nice and warm, but coming out of the shower head is freezing cold even when the water is turned full hot.

10

brian

Jun 25, 2023

·

Stayed 1 night

Excellent basic accommodation. Seem to have an issue with moisture. Fans in dehumidifiers running in some areas and the bottom of our bathroom door had water damage

6

Jonathan

Jun 16, 2024

·

Stayed 1 night

Very outdated, dirty.

10

Michael

Sep 15, 2025

·

Stayed 1 night

Very clean and very friendly staff

2

Natalia

Sep 2, 2025

·

Stayed 3 nights

Terrible hotel. Dirty, old, falling apart. We found hairs inside the bed. Left 2 nights early. Stay away!

10

Robert

Aug 29, 2025

·

Stayed 1 night

Clean room.

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Rooms

Rooms are dated and could use renovation, with several reports of noisy stays (thin walls, slamming doors, highway or elevator noise) and aging fixtures; some guests also noted small layouts and mixed bed comfort. Tricky shower controls and occasional HVAC or refrigerator noise are mentioned.

Related guest reviews

8

Deanna

Sep 19, 2025

·

Stayed 3 nights

It’s was good alot of noise going on at night in the area of our room but it was ok

8

Diana

Jun 9, 2024

·

Stayed 1 night

The hotel is well located (near a highway) so it’s easy to access and get around. The property though is dated and the walls are paper thin. I could hear everything from the room next door! Air conditioner was very loud too. The breakfast was decent though and appreciated.

6

Leonid

Oct 15, 2024

·

Stayed 1 night

Stuff friendly, old rooms, noisy

8

Mairin

Sep 15, 2024

·

Stayed 2 nights

We have stayed here several times and are always happy with the quality of this hotel. My one complaint is that the shower in our room was slightly broken. It took a ton of force to pull the knob out in order to get the water running and it was just as difficult to shut the water off. As always, service and breakfast were great.

4

STEPHANIE

Jun 11, 2023

·

Stayed 1 night

Our room was small and worn. The air conditioner leaked overnight and soaked our bags and clothes inside that were nearby. Alerted the front desk and simply got a sorry.

8

John

Jan 28, 2025

·

Stayed 4 nights

small rooms but in nice condition and made for a great stay. We will come back.

4

Darren

May 13, 2024

·

Stayed 1 night

Constant whirring noise coming from air vent in bathroom for air circulation. It could've been more quiet. Also, mattress was not that comfortable.

4

Brian

Feb 19, 2025

·

Stayed 2 nights

It was horrible they put me near back exit way next to the stairs and all i heard was the door slamming either stairs or back exit way must been minimum 15x my door slammed from the vibration. On top house keeping still knocked on my door even though do not disturb was hanging

6

Chad

Oct 3, 2025

·

Stayed 1 night

This place has seen better days. The room and hallways are in need of a serious renovation. This is the second time i've stayed there and probably won't again unless nothing better is available. The one person I interacted with at the desk was very nice but everything seems a little run down and dated. The bed wasn't comfortable. The toilet seemed to be 12 inches off the ground which was really strange. The shower/bath controls were a challenge to turn on and off (I don't know how an older person would have neen able to pull the handle out as it was hard). The bottom of the bathroom door rubbed against the floor mid-swing while opening, etc. etc. A log of little things. It was clean but run-down is the best I could describe it.

8

Gregory

Dec 24, 2024

·

Stayed 1 night

A nice stay in a busy area. The rooms were nice.., not very large and could use a comfortable chair. However, staff were friendly and professional. Would stay again.

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Service

Service is widely praised as friendly, professional, and efficient at check in and during stays, with several staff members singled out. Occasional complaints cite early housekeeping knocks or unhelpful responses to problems.

Related guest reviews

8

Colleen

Sep 2, 2025

·

Stayed 1 night

Shannon at check-in was extraordinarily helpful and kind to our group of Visually impaired friends.

8

Al

Aug 24, 2024

·

Stayed 1 night

I arrived and was placed in room 123, The room had a file smell to it. I asked the receptionist at the Front desk if I could be moved to another room, I explained to her why and she was great about it and put me in room 311. She immediately had a cleaning crew in the room to take all care of the room. Thank you very much for your service

10

Maura

Dec 18, 2024

·

Stayed 2 nights

From Faith at the front desk greeting us to the final checkout we were very satisfied! The room was clean, the coffee/tea service was up 24/7 and it was just a perfect place to stay and relax.

10

Richard

Dec 17, 2023

·

Stayed 1 night

Staff, particularly Anthony and Winnie, are very friendly, welcoming and helpful.Room and common areas were immaculate, including holiday decorations. Thank you for a wonderful stay.

4

Brian

Feb 19, 2025

·

Stayed 2 nights

It was horrible they put me near back exit way next to the stairs and all i heard was the door slamming either stairs or back exit way must been minimum 15x my door slammed from the vibration. On top house keeping still knocked on my door even though do not disturb was hanging

10

Stephanie

Sep 10, 2024

·

Stayed 1 night

The woman running the desk was quick, efficient and friendly

10

Kathleen M

Nov 18, 2025

·

Stayed 1 night

I always choose this hotel when in the area for business. The staff is incredibly professional, efficient and kind. Room is comfortable, location is great for food and shopping. Breakfast is delicious with a good variety. Highly recommend.

10

John

Sep 29, 2025

·

Stayed 2 nights

Property was well maintained and clean. Front office staff were great. The breakfast they had was excellent. Will definitely visit again.

10

Lawrence

Dec 3, 2024

·

Stayed 1 night

LOVED THE STAFF. VERY EFFICIENT AND HELPFUL

4

Heather

Jan 17, 2023

·

Stayed 19,372 nights

I booked double queen beds. I had 1 queen bed. I contacted front desk; couldn't help me. I am a Hilton Honors member. I requested late checkout (which is standard for members); I was denied a late checkout. The front desk staff did not try to help with the room which was not as booked nor did they care that I requested a late checkout of 1:00. I was informed that they were busy and overbooked and that they couldn't accommodate my request or move me to the room that I actually booked on Expedia. Probably the worst Hampton Inn that I have ever stayed at and we book with Hilton several times per year.

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Location

Convenient location near highways, shopping, and dining; easy to access local attractions and errands. Some guests noticed highway or area noise.

Related guest reviews

8

Margaret

Oct 1, 2024

·

Stayed 1 night

Great Location!!! Staff very friendly, breakfast was good. Rooms are a little dated (bathroom) but beds and linens provided a good night sleep. This hotel offers everything within walking distance.

10

Kobie

May 13, 2024

·

Stayed 2 nights

It was close and convenient to areas you needed to get to grocery stores, entertainment and shopping areas as well as restaurants and dining options.

8

Meiqing

Jun 14, 2023

·

Stayed 1 night

Staff are very friendly, property condition is good for the price, breakfast is free which saved my time and money. But it was quite a noisy area, heard vechiles or (train?).

10

ADANMA

Jul 22, 2025

·

Stayed 3 nights

Near shopping area

10

Amy

Aug 4, 2024

·

Stayed 1 night

Great location close to the highway shopping and restaurants. Large, clean room. Marking this one as a favorite

8

Bart

Aug 31, 2024

·

Stayed 2 nights

Location provided a central area of what we planning on doing in the area

10

Robert

Dec 10, 2024

·

Stayed 1 night

The staff was helpful and friendly. The room was small and clean. Breakfast was good. The location offered many shopping and dining options.

10

Abdelhamid

Jun 19, 2023

·

Stayed 2 nights

I liked the fact that it was near a shopping center and supermarket. It was very convenient!

10

Kathleen M

Nov 18, 2025

·

Stayed 1 night

I always choose this hotel when in the area for business. The staff is incredibly professional, efficient and kind. Room is comfortable, location is great for food and shopping. Breakfast is delicious with a good variety. Highly recommend.

6

Erin B.

Jun 27, 2025

·

Stayed 1 night

The Hampton Inn West Springfield was okay for a short stay. The staff was friendly and check-in was easy. The room was clean, but a bit dated and could use some updates. Breakfast was decent but got crowded and some items ran out. The location is convenient, but highway noise was noticeable at night. Overall, not bad, but not great either.

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Dining

Breakfast is generally well liked with hot options and good variety; several called it excellent. At times it gets crowded, items run out, or options feel limited or unappealing.

Related guest reviews

10

Richard

Dec 11, 2024

·

Stayed 1 night

Friendly staff, clean and comfortable room, excellent free breakfast.

8

Kathleen

Jul 13, 2025

·

Stayed 1 night

Breakfast was not as good as we would have liked. Chicken sausage just does not make it.

8

Bernadette Taylor

Aug 29, 2025

·

Stayed 3 nights

As expected for the price. Excellent breakfast.

10

Jonathan

Dec 17, 2022

·

Stayed 1 night

Checkin staff was very friendly and quick. Our double queen room was clean and had enough room for two adults and 2 children. We got to the hotel late and had to leave early for an event at the DCU center, which was around 10 minutes away. The breakfast was perfect, offering both hot and cold options as well as various drink options. I probably ate a bigger breakfast than I had in months since there were so many great options!

8

Brandon

Jul 22, 2024

·

Stayed 2 nights

Rooms were nice and clean. Breakfast selection was great and delicious. Staff were all very professional and courteous at all encounters.

8

Ken

May 1, 2025

·

Stayed 1 night

We stayed at this location 2 days ago and were disappointed overall. The buffet breakfast was lacking. Ice dish put out for yogurt, but none available. The same for apparently cut fruit. On our stay last night both were available. Took a shower and was adjusting the overhead nozzle when I noticed all of the grime where you are suppose to put your hand to adjust. The light in the bathroom seemed dim so I unscrewed the cover shade and one of the light bulbs was not working. I screwed it in and it worked just fine. Two nights ago the same issue in the bathroom. I assume that housekeeping was to lazy to notice or fix the problem. For a Hampton Hotel I was disappointed in the quality of the linens in the bathroom - something like Motel 6 quality. Your dining room furniture needs to be updated or replaced. One of the tables had a piece of cardboard to stop it from wobbling - just fix the problem or move the table away from the middle of the room. We spent the night before last night in a Hampton in Bedford, NH. Their quality of service and food was much improved to your facility. The door to the hotel this morning was making a terrible racket for each person leaving. Sign on the door says doors are locked until 10 am. Didn't have that problem in Bedford. It appeared a District Manager was present this morning as we were leaving. He was more concerned about the placement of a garbage can than anything else. The elevator makes a racket that says use the stairs.

10

Kathleen M

Nov 18, 2025

·

Stayed 1 night

I always choose this hotel when in the area for business. The staff is incredibly professional, efficient and kind. Room is comfortable, location is great for food and shopping. Breakfast is delicious with a good variety. Highly recommend.

10

John

Sep 29, 2025

·

Stayed 2 nights

Property was well maintained and clean. Front office staff were great. The breakfast they had was excellent. Will definitely visit again.

6

Erin B.

Jun 27, 2025

·

Stayed 1 night

The Hampton Inn West Springfield was okay for a short stay. The staff was friendly and check-in was easy. The room was clean, but a bit dated and could use some updates. Breakfast was decent but got crowded and some items ran out. The location is convenient, but highway noise was noticeable at night. Overall, not bad, but not great either.

10

Jacqueline

Sep 29, 2025

·

Stayed 2 nights

Professional and friendly staff. Beds were comfy. Breakfast was good. Will stay here again.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $152	2 $128	3 $128	4 $127	5 $128	6 $280	7
8 $139	9 $133	10 $131	11 $210	12 $233	13 $293	14 $288
15 $203	16 $127	17 $130	18 $126	19 $203	20 $249	21
22 $129	23 $133	24 $130	25 $129	26 $128	27 $151	28 $151
29 $128	30 $135

Hampton Inn West Springfield

Prices for Hampton Inn West Springfield

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Microwave

Room, 1 King Bed, Mobility Accessible, Microwave

Room, 2 Queen Beds, Microwave

Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

Room, 2 Double Beds, Mobility Accessible, Microwave

Room, 1 Queen Bed, Accessible (Mobility & Hearing)

Guest reviews of Hampton Inn West Springfield

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn West Springfield

Prices for upcoming dates