SureStay Plus by Best Western Reading North

I was pleasantly surprised by the quality given the price. Lobby was clean and smelled nice. The staff were smiling and efficient. Check in was near instantaneous. Room key modern proximity RF type. The one-king room was spacious and included a small desk and office style chair. There was a microwave and dorm fridge. 52 inch TV was internet connected so basically all content is available over the free WiFi. Wall mounted thermostat worked perfectly. Bathroom is small, but efficient, and includes a walk in shower with sliding glass doors. Pristinely clean. Water pressure you could power wash a house with! Hot water for days! It’s also a hand-held type with multiple spray patterns so that’s always a nice feature. Bed was so comfy I wanted to take it home. I was unable to hear ANY neighbors, though there were plenty of cars in the lot. A final bonus: The hotel is very close to a railroad track. The Reading Railroad, I presume, all you Monopoly fans. Each time a train went by I could just barely hear it. That may bother some people, but I was delighted! It was NOT loud or intrusive. Because of the solid construction of the building it sounded very faint and far off. Truly cool. Cons: Parking lot is tight and not one you can drive through. Drawback when towing a trailer. Neighborhood is “iffy”. Not a place you go walking at night. If you go, say hi to "Fiona" at the desk. She'll laugh. 10.02.2024

Clean room, great front desk staff easy parking

I stayed there for 16 days with my lady and our 3 young kids (Ages: 4months, 9 year old and a 4 year old) The staff was very friendly, very accommodating, and professional. It’s not a fancy 5 star hotel, but it was a comfy one. Joe at the front desk was very respectful and always super attentive. The free breakfast was better than expected (Eggs, sausage, bacon, waffles, different kinds of breads you could choose from and different cereals as well. The work out facility was small but quiet and always clean. Overall, my family had a pleasant stay.

Didn't feel safe at hotel - sketchy area. Door to my room wouldn't shut correctly - holes in the black out curtain - fitness center was pitiful -old equipment - no towels, nothing to wipe off equipment - missing equipment in order to lift weights, no cups for water. Dirty toilet when I checked in.

Lobby was clean and nice. Elevator was close which is convenient with a wheelchair and our room right off the elevator.

Hotel is convenient and staff is very friendly. Breakfast is good and parking area is plenty. Room was clean and comfortable.

Bed uncomfortable, hot tub too small and the jets in an odd location. This hotel has many sort comings. One this is for sure, unless I can't find any other places to stay, I am sure I am not staying here

Clean, easy, and comfortable stay. Breakfast was as expected. No pool but not necessary

Good affordable stay. Just off the highway, dining options nearby, quiet stay except nobody mentioned there is a railroad track right behind the hotel. If you are a light sleeper you may hear it. Room was fine, one light& tv didnt seem to work. No issues wifi, microwave & fridge, very convenient. Vending machines with snacks& even chef boyardee . Breakfast had eggs& sausage, yogurt, waffle, bread & bagel, mini donut& oatmeal. Coffee in lobby all day. Staff friendly.

I love the fact that they have a whirlpool

Hotel is very nice but my room has the bedbug. I saw a bedbug crawling on the bed and kill it. It is nasty smell

Very clean room. Good breakfast.

Everything was great. We were impressed with the cleanness, and up to date bathroom. We would most definitely recommend it to anyone looking for a place to stay

Found a cockroach on our bathroom floor when we checked in. Right next to a train track. Wont stay again.

The staff was very friendly, and the rooms were clean

Room was clean and quiet. Staff were friendly and helpful.

We chose this hotel based on several positive reviews, unfortunately they did not match up with our experience. The shower and service were great. Staff was friendly and helpful at breakfast. Unfortunately, it appears only parts of the hotel are “remodeled”. The carpets were dirty looking and stained. The room had an unpleasant odor. The bed was uncomfortable for 2 people as we sunk to the middle. The air conditioning temp was inconsistent as we woke up hot/cold throughout the night. The juice machine was broken at breakfast. I typically don’t write reviews, but because I picked this location based on the reviews, I felt compelled to give our experience. Is it a place to sleep and get breakfast close to first Energy Stadium, yes, is it 8 out if 10, no.

Excellent staff, the hotel room was excellent. The bathroom was super clean, and same with all the items in the room. The breakfast is good and have variety, very good overall. Definitely a 5 stars (might not be new everything) but it was very clean and neat !

Ehh kind of dirty, reeked of weed

I stayed there for two nights, I asked for service because the next day I needed new towels and a little cleaning, I went to reception at 1 in the afternoon and asked for service and went to a place to relax when I returned at 8 at night my room was the same, they did not give me service nor new towels and on their web payment it says that they give services every day but in my experience it was not like that.

Right next to the train tracks, loud freight trains came by 3 times, very very loud,. I could hear the people in the next room all night!, other than that my stay was okay.

TV didn’t work

The freight trains are noisy in the meddle of the night.

I could not get WiFi on my laptop. I was able to on the phone. Also, and this is not the hotels fault, there were no trolleys available for luggage and I couldn't find any. I have a bad ankle so having one to check out would have been helpful. Supposedly people will keep the in their rooms.

The stay was average. Exterior of building is nice but could be more inviting. Interior of the hotel, common spaces, floor plan I liked very much. The quality of the room with the exception of the bathroom was very dingy. The furniture was very cheap, the sofa was extremely firm and very uncomfortable. The overall look of the room was not appeasing but the stay itself was nice

Terrible beds

Convenient and railway behind property

Pillows are too small and too hard. Maybe invest in better pillows.

Staff were friendly and offered suggestions about the area. Breakfast was good. Room was large and spacious.

Not a bad place - comfy bed, big TV, hot water.. BUT . Train track right behind the building. Apparently the train doesn't go on a regular schedule (according to the clerk) but the night I stayed from 11: 30pm till at least 12:30 a diesel locomotive was sitting outside of my window idling.. as the hotel was not full, not many cars in the lot, I was confused as to why they would have put me in a room right next to the tracks instead of the other side of the hotel. I did finally put my ear plugs in around 12:30 a.m. and was able to sleep. Also, the morning person that was at the continental breakfast bar was very friendly so I didn't want to bother her with it, but the apple juice and orange juice that was provided was basically lightly flavored water. The items offered were pretty good and the area was neat, but he paper in the room that told you all about continental breakfast mentioned items that would be there that weren't there. So.. a few little disappointments on this stay.

Staff very helpful and friendly

The front desk agent, she was very friendly down to body language, and demeanor, she was very welcoming and that is a major quality Hotels, Motels etc don’t have much anymore!

Hostile staff

Pleasant overnight stay, clean, good breakfast options. The staff was extremely friendly, kind and helpful!!

The lady at the front counter that we encountered was not very kind about us checking in. The next time we tried to check in we did have a very kind man which made up for the lady that we first encountered.

Was horrible. Staff was dismissive, not helpful. Had an issue with the door to my room. It did not lock from the outside and they did noy care . Very disappointed. I emailed the email address they gave me on their busisness card 2x and no one reaponded to my email.

I can attest to the rest of the reviews about the woman at the front desk being Very nasty. I don’t want to tear another woman down but I don’t if that’s family or not but she atleast needs to take a class or be spoken to about her behavior because of how bad it is looking on the company and the manager makes it no better, allowing the woman’s attitude as if this is the norm for them. Some rooms were messed up to the point the door didn’t lock or close completely, or the lock was half way off the door. The manager making changes that were not made before while we were staying there. I just didn’t feel comfortable there basically. You get exactly what you pay for here the best thing about this motel was the breakfast every morning. Hopefully nobody else has to experience what me and my partner did. .

Staff was very helpful.

Stayed here before I had a great time, however,THIS stay when I tried to check in at 2:20, the lady let out a loud sigh when I asked to check in and said I had to pay the $30 fee for early check-in. Understandable I guess even though it would be a early check in of 40 minutes but the sigh and acting as if my presence was a true bothersome to her put me off. After having to wait to 3 on the dot to check in we were assigned a room that smelt of wet mold. We went to request another room told the front desk of the mold smell and she was not surprised or even shocked… almost as if she expected the complaint? After being assigned a different room we had to wait over 15 minutes standing in the hall outside our room because the maids were still cleaning. The maids told us they told front desk that room was not ready, extremely funny how they assigned it to us. Would NOT recommend or stay again Maids were nice, and Tracy the breakfast attendant was cool.

Tracey and Janet were so friendly!

It was good. Close to First Energy Field.

Convenient to highway. Bleak area. Good staff. Average but clean hotel.

Out of town. Not a “ walk”

The "only" thing that wasn't pleasant was that it was not easy for me to find

It’s a good property to stay however there’s no much choices to eat available around the area.

Very easy on/off from the major highways. Quiet room, easy in and out for checking in and out. Very convenient to get to the baseball stadium which is a real treat to be in an historic stadium. Straightforward to get to downtown.

Could only access property going southbound on Fifth Street Highway.

Great hotel. Is very clean and friendly staff. The Santander Arena is only 5 min from there. The room was clean and organized. The breakfast was okey. I recommend it if you are staying for a concert.

Good room, close enough to Santander arena for a reasonably priced Uber. Was excited to seee sausage gravy at breakfast, disappointed there were no biscuits to put it on.

Conveniently priced and in decent proximity to Santander Arena

Stayed while visiting family in our hometown. The staff was friendly , our room was quiet and comfy. Breakfast was pretty decent since it was free , the Belgium waffles were a hit . The woman who was running the breakfast area was super sweet and refilled with fresh eggs and bacon because since it was a weekend it was crowded every time we tried to get some breakfast . Which was nice of her . The location was convenient for us . The only thing I can say bad is the shades in the room were ripped up and needed replacing but other than that I give it a 10/10. We will definitely stay again .

Si was very good at his job. Great breakfast. Clean room.

Pleasant overnight stay, clean, good breakfast options. The staff was extremely friendly, kind and helpful!!

We stayed here overnight so we could attend a show at the Reverb. The hotel was clean and staff was helpful. There was a Taco Bell right down the street and the free Breakfast at the hotel was good.

Lady that takes care of the breakfast buffet does an excellent job.

Breakfast was terrible. There is a train rail near the Hotel, I couldn't sleep at night due to frequent noise. The staff were not nice at all.

Clean room, the staff was nice. The breakfast was too notch. Will def stay here again.

We chose this hotel based on several positive reviews, unfortunately they did not match up with our experience. The shower and service were great. Staff was friendly and helpful at breakfast. Unfortunately, it appears only parts of the hotel are “remodeled”. The carpets were dirty looking and stained. The room had an unpleasant odor. The bed was uncomfortable for 2 people as we sunk to the middle. The air conditioning temp was inconsistent as we woke up hot/cold throughout the night. The juice machine was broken at breakfast. I typically don’t write reviews, but because I picked this location based on the reviews, I felt compelled to give our experience. Is it a place to sleep and get breakfast close to first Energy Stadium, yes, is it 8 out if 10, no.

1. Nothing around the area 2. Breakfast was mid at best 3. Condition of hotel was below average 4. Jeep club was allowed to tailgate in the parking lot until 2:00 am. Both nights. Loud thumping music. 5. Better options are available

Not a bad place - comfy bed, big TV, hot water.. BUT . Train track right behind the building. Apparently the train doesn't go on a regular schedule (according to the clerk) but the night I stayed from 11: 30pm till at least 12:30 a diesel locomotive was sitting outside of my window idling.. as the hotel was not full, not many cars in the lot, I was confused as to why they would have put me in a room right next to the tracks instead of the other side of the hotel. I did finally put my ear plugs in around 12:30 a.m. and was able to sleep. Also, the morning person that was at the continental breakfast bar was very friendly so I didn't want to bother her with it, but the apple juice and orange juice that was provided was basically lightly flavored water. The items offered were pretty good and the area was neat, but he paper in the room that told you all about continental breakfast mentioned items that would be there that weren't there. So.. a few little disappointments on this stay.