Holiday Inn Express Washington DC East- Andrews AFB by IHG

Yes

I made my reservation well in advance. Hotel staff gave me a room that I didn’t reserve online. Had to get a room change. Poor customer service. I was rushed to paid for my room and wasn’t aware of the incidental fee for $75.00. I was told to step aside so the staff can help a “white couple” behind me. I told staff that I had already waited 15 minutes with the customer in front of me. The couple behind me can wait like I did for their room. Afterwards, I was finally given the room that I reserved online.

For the rate this property charged, the experience was terrible. The room was old and not clean. Overall it was just dingy. The lobby is dated and disorganized. It is also in the middle of no where. Immensely overpriced as well for what it is.

The photos showed a loveseat in the room, there was only a chair. Breakfast on the Hotels App states until 11:00am, and I was super excited about this. It is only until 10:00am, good thing We went down early. Also, the photos online, show bacon and oatmeal for breakfast, two of my morning regulars, there was neither. Both toasters ended up not working. We ended up going out to eat breakfast.

The room was outdated and the jetted tub was old. The staff was great both front desk and housekeeping. The price was high for the state of the room.