Courtyard by Marriott Bethesda Chevy Chase

Yes

Most serious, the GM takes no responsibility to personal property damage done to luggage, part of a matched, limited edition set, and absorbs ones’s time following up, to which he refuses to respond, conducting himself in a disrespectful, demeaning manner, with reckless disregard for one’s time, money, costs incurred, misleading as if he is doing something, when he does nothing, as he imposes he delusional false impression of himself that he is a great person, when nothing could be further than the truth. Most egregious, on the list, are the damages and costs incurred, while he string one along, forcing me to stay longer, pay higher than list rates, profiting from the damage his empire caused to my luggage handle whom no longer works at this hotel, as I’m forced to extend my reservation, waiting for a check, for luggage, part of a Limited edition set, while he knows this this luggage is now in an unacceptable position for travel, via plane, and admits it. I left this hotel, without resolution, as the GM refused to adhere to Marriott Corp’s written requirement for a response to my Complaint, which I opened, and someone, unauthorized, closed, and I re-opened, again. As a historical top tier Marriott client, the appropriate support is not received, and feel as though I am a cash cow, they intend to milk. Stay away!

I will wait until I check out!

The hotel is clean, efficient but not memorable, but the staff were very courteous and efficient.

Staff was nice and accommodating.